Zomato - Online Food Delivery & Restaurant Reviews APK

Version 15.6.5 - com.application.zomato
Last updated: Mon, 03 May 2021 9:53:46 UTC
application,zomato,food,drink:,

Zomato - Online Food Delivery & Restaurant Reviews apk

APP Information

Download Version 15.6.5 (1710015650)
Apk Size32.17 MB
App DeveloperSelecta AG
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.application.zomato.apk
MD56242ea17fada7a69ad1ecaf0786e6e60
Rate3.83
Website http://www.zomato.com

Download Zomato - Online Food Delivery & Restaurant Reviews 15.6.5 APK

App Description

Zomato - Online Food Delivery & Restaurant Reviews is application,zomato,food,drink, content rating is Everyone (PEGI-3). This app is rated 3.83 by 40 users who are using this app. To know more about the company/developer, visit Selecta AG website who developed it. com.application.zomato.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 15.6.5 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 163672+ times on store. You can also download com.application.zomato APK and run it with the popular Android Emulators.

Order food online, check reviews and avail great offers on delivery and dining!
 

App ChangeLog

  • Introducing ‘This order is related to a COVID-19 emergency’ option during checkout. Zomato will prioritise such emergency orders with a faster valet assignment, and dedicated customer support in case of queries. Thousands of restaurants have pledged to prioritise these orders in their kitchens as well!

App Screens

Zomato - Online Food Delivery & Restaurant Reviews App Screen 1Zomato - Online Food Delivery & Restaurant Reviews App Screen 2Zomato - Online Food Delivery & Restaurant Reviews App Screen 3Zomato - Online Food Delivery & Restaurant Reviews App Screen 4Zomato - Online Food Delivery & Restaurant Reviews App Screen 5Zomato - Online Food Delivery & Restaurant Reviews App Screen 6Zomato - Online Food Delivery & Restaurant Reviews App Screen 7

Permissions

requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.CHANGE_WIFI_STATE
android.permission.FOREGROUND_SERVICE
android.permission.GET_ACCOUNTS
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.READ_CONTACTS
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_PHONE_STATE
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.RECORD_AUDIO
android.permission.USE_CREDENTIALS
android.permission.USE_FULL_SCREEN_INTENT
android.permission.VIBRATE
android.permission.WAKE_LOCK
android.permission.WRITE_EXTERNAL_STORAGE
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.google.android.providers.gsf.permission.READ_GSERVICES
android.hardware.camera
android.hardware.microphone
android.hardware.screen.portrait
android.hardware.wifi
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

GET ACCOUNTS
Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

read your contacts
Allows the app to read data about your contacts stored on your phone, including the frequency with which you've called, emailed, or communicated in other ways with specific individuals. This permission allows apps to save your contact data, and malicious apps may share contact data without your knowledge.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

use accounts on the device
Allows the app to request authentication tokens.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Mohamed Raffee-avatar

    Mohamed Raffee

    2021-04-29T18:07:12.825Z

    Delivery charges are high and delivery time is one and half hours for the distance of 2 kms. Service is poor and the delivery charges are high. 45 minutes are mentioned as a delivery before placing the order. once the order is placed and payment done immediately the delivery time is changed to One hour. If this is the case I will prefer ordering the food in other restaurants which is delivering the food less than 30 minutes. Why Zomato is not looking this issue???

  2. Event Wanderer-avatar

    Event Wanderer

    2021-04-30T00:16:53.707Z

    I've been using your services from quite long but didn't knew your services lack so much. Your customer service people doesn't have a basic ethics of chat service where they ask for a permission before transferring. The very basic thing to know the issue is to raise a ticket number which isn't there in your chat system. Also the agent keeps of transferring internally doing nothing but waste customer's time and when we ask for a manager they can't even do that. The space is too to explain issue.

  3. somnath sarkar-avatar

    somnath sarkar

    2021-04-29T15:16:55.875Z

    Previously it was a good application, but after lockdown , they are not at all good for service, today I have placed order in dominoz pitza with Zomato, they have accepted the order, it's more than 1:30 mins gone , order not deliver, money got deducted also Zomato do not have any track that today the restaurant is open or not.... When I ask to cancel the order, then Zomato ask me to contact with Domino's

  4. Ishani Mehta-avatar

    Ishani Mehta

    2021-04-27T12:05:13.417Z

    It's an amazing app and I've not had any issues which weren't quickly resolved. It only loses a star for me because Gold was replaced by Pro and it's not that great anymore. I also miss the levels which were present earlier which were based on the reviews written for various places. I do love the updates where ordering has become so much more easier based on the cuisine or food type.

  5. Harshitha J. M-avatar

    Harshitha J. M

    2021-04-28T10:33:28.320Z

    This is such a bad app !! It'll have problem and then if we delete our account and login again with same number then also we're not getting offers So disgusting !! They don't even have Customer care number to contact if we have problem in app They'll give offers in phonepe but it's of no use What we'll do if coupons are of no use and we should believe their offers & coupons which doesn't work

  6. Salman Salman-avatar

    Salman Salman

    2021-04-29T16:16:02.168Z

    There's nothing safe in Zomato. I found small stones in my food literally. When I took pics of it and showed it to them, they don't seem to be agreeing. I am sure that the order was torn somehow and the dust entered with the small stones, yet Zomato neither refunded nor a new order reached. Totally unexpected this from Zomato. Such a shame on Zomato! :-(

  7. Majdel Musa-avatar

    Majdel Musa

    2021-04-29T15:00:52.487Z

    "Expected Time" and actual delivery time are two completely different things. Not great when you're fasting all day and the food is 30 minutes late. Customer service is useless. It is not only the restaurant's fault, but Zomato's as well, for not having consequences for restaurants that don't deliver as promised.

  8. Sanjeev M Reddy-avatar

    Sanjeev M Reddy

    2021-04-27T11:54:10.190Z

    could improve on certain areas, once user keyed in, his 'address and 'location' that should be default, not your location specific landmarks! clients might order from all over India for their 'parents' or 'non-technical savvy' people who are located elsewhere! that's a real hiccup and irritant!

  9. David Paul-avatar

    David Paul

    2021-04-27T13:44:21.499Z

    Doesn't have proper location guide and view, address could not be edited had to re-enter again, offers are not good complaired to other service provider and many times offers are not available at all wherein others give much better offers. App gives fake information about temperature checking and hand sanitizing, I'm an eyewitness. Delivery charges are more than others. Zomato thinks that we should be generous to their partners wherein they themselves are stingy that too after looting us.

  10. Mohammed-avatar

    Mohammed

    2021-04-28T16:21:38.400Z

    I like the pro version, overall no complaints from ordering and finding restaurant perspective. Some restaurants food are not Upto standard. Few things that can be improved: 1. Adding instructions on text, instead of using the voice note. 2. Other day I placed an order at pizza hut the order was accepted, I called the restaurant and they reported no order was issued. Later, I called Zomato and they instantly refunded me along with 500INR coupon.

  11. Dileep Damodaran-avatar

    Dileep Damodaran

    2021-04-25T15:45:35.390Z

    App is forcing the customer to order food for more amount in case of high demand. It's doesn't allow the customer to proceed with payment for amount less than 300 when there is a high demand for orders. Customer's problems aren't solved here. They concentrate only on business and we did not expect this from Zomato. Well I could order food for less price from swiggy than what I actually added in Zomato cart, and well yeah, that's how you lost a customer.

  12. Prashant Pradhan-avatar

    Prashant Pradhan

    2021-04-30T03:50:18.852Z

    The GPS does not provide proper location and approach road to the rider. This issue is not seen with riders of other delivery agencies. Of late orders deliveries are delayed than the expected deliveey time shown at the time of ordering. More control on hotels needed.

  13. Vasundhara Vedula-avatar

    Vasundhara Vedula

    2021-04-29T13:05:34.260Z

    Their live chat feature is helpful, but you need really good internet for the app to work properly, otherwise the payment screen will keep showing an error and you won't be able to place your order.

  14. Bhargav S-avatar

    Bhargav S

    2021-04-27T18:29:26.652Z

    I have been facing card payments issue since 4 years.(Credit/ debit card payment option was disabled while choosing payment option on checkout time). It seems to be specific user issue. Many times shared error screenshots to concerned team. But no response from them. By this time don't give reply to this like 'sorry for the inconvenience , please send error screenshots to Zomato help desk'. If the solution is present, then fix the issue otherwise ignore this review.

  15. Prateek Dwivedi-avatar

    Prateek Dwivedi

    2021-04-27T07:56:40.627Z

    App may serve the purpose of food delivery nicely but when it comes to treating them as gifts it puts our intention and effort in vain. You write a note, prepare a card and it doesn't reach or request delivery to the addressed person specifically and it never happens. It is requested if you can't handle the gift services to the desired standard please remove the option.

  16. Vignesh Waran-avatar

    Vignesh Waran

    2021-04-28T09:41:33.456Z

    Worst experience in terms of app. I have received the 31AED as voucher for my order and it was mentioned to use within 30 days. But I thought i can use for partial order as I didn't get any instructions in message which I received. So I ordered one item which is equal to 6 AED so remaining 25 AED should be there in my wallet. Unfortunately wallet value is 0.00 hence I checked with customer care but he given the comments as you can use only one time and you didn't plan properly to use the coupon

  17. Rakshika Sharma-avatar

    Rakshika Sharma

    2021-04-20T15:53:48.420Z

    There's an issue with the application since a long time. Whenever I'm trying to place the order and pay through 'Sodexo', after redirecting from the payment gateway the amount get's deducted from my card but the order doesn't get placed. Then I have to wait for the payment to be transferred back into my account. This is a consistent bug in the application.

  18. Debarati Routh Soragan-avatar

    Debarati Routh Soragan

    2021-04-27T14:53:14.108Z

    Initially I never had to face any problems while ordering food but now whenever I try to move forward from the cart it says " something wrong! Please check if its already ordered." I am facing this perticular problem is happening since almost a year now and reinstalling the app does not come to rescue in any way.

  19. Pranesh-avatar

    Pranesh

    2021-04-28T11:38:34.670Z

    It's is good food delivery app if ordered means they'll arrive within 25 to 30 minutes but one thing is they need to update their location option because the location is not proper it is showing wrongly.so always I'll talk to the delivery boy he don't my home.zomato needs change this one thing alone.location is very wrost in zomato

  20. Pishang Ujeniya-avatar

    Pishang Ujeniya

    2021-04-29T13:48:13.643Z

    Viewing the items which I am trying to order from the cart list is not possible, even after clicking on the item name, item photo, from cart list its not opening the item details. If this feature would be added, then it will be awesome.

  21. ALL ABOUT LIFE-avatar

    ALL ABOUT LIFE

    2021-04-27T15:02:08.944Z

    WORST FOOD DELIVERY APP EVER. I WONDER THAT HOW IS IT SO FAMOUS. WHEN YOUR ORDER HAS MISSING ITEMS THEY DONT EVEN REFUND BACK. Most of the times it makes mistake in orders and most of the time the delivery boys are careless and the food is not packed properly. THE CUSTOMER SERVICE IS THE WORST OF THIS APP COMPARED TO ALL THE APPS IN THE WORLD. AND NOT JUST ONCE OR TWICE. THEY HAVE MADE MANY MISTAKES WITH MY ORDERS MUKTIPLE TIMES

  22. Riti Adrija-avatar

    Riti Adrija

    2021-04-23T16:15:37.763Z

    I love this app. I get reliable reviews, can search by cuisine and geography, and get a good percentage discount on certain restaurants, all at one place. I enjoyed the 1+1 discounts a lot more, but I understand that its removed because people aren't making money. I still enjoy the app

  23. Rushabh Bhandari-avatar

    Rushabh Bhandari

    2021-04-30T04:36:20.933Z

    Poor or no customer support for wrong or incomplete orders Actually customer support should be top priority but there is no customer care no and the customer support chat is inactive so there is No way to complain about wrong or incomplete orders. The delivery Valet also does not take responsibility and says we delivered what the restaurant gave and it is the responsibility of the restaurant to hand over proper order leaving us with the feeling of being cheated by Zomato and restaurant

  24. sadi ubaidullah-avatar

    sadi ubaidullah

    2021-04-29T15:34:44.237Z

    I wouldn't even give a single star, to this worst app.Till now I was using it everyday for orders , and now it's just not taking any saying it's a pro delivery restaurant. So for that you must take a pro membership. when I ought not to take one , ithas increased its fare for like every single order. That's really low. Feat really low. We are facing problems going out in night curfews and the orders are pouring in , still you care about your pro membership .....

  25. Amandeep Singh-avatar

    Amandeep Singh

    2021-04-29T08:02:54.401Z

    Charges are extra as compared to price on the menu of the restaurant. This is fooling customers. I do not understand why people are not directly calling the restaurant for food delivery. The restaurant doesnot charge extra for container charges.. No extra tax or delivery charges People need to call the restaurant directly for delivery..

  26. Kshitij Agarwal-avatar

    Kshitij Agarwal

    2021-04-21T14:29:52.685Z

    I've placed an order on Zomato where I made the payment using my debit card. I picked up that restaurant specifically because it showed, that I'll receive my order with in 36 mins. After one hour i'd to cancel my order and till now my money is not refunded. Zomato seems to be a fraud online app and I'm not going to use it in the future from now on.

  27. Sneha Gagan-avatar

    Sneha Gagan

    2021-04-25T11:06:14.991Z

    Horrible customer service. Restaurant sent the wrong dish and zomato didn't bother about it when informed. The convenience of ordering from the app is not worth it when you don't get what you order. Would be much better to simply check restaurants, their menus on Zomato and then call the restaurant directly to place an order, since most of them deliver anyway. At least somebody will take responsibility of orders gone wrong.

  28. Anwar Abbas-avatar

    Anwar Abbas

    2021-04-29T17:56:51.818Z

    I don't know why they kept the order support team when they aren't able to ans the cx quiery. First of all they haven't deliver me the food good and moreover while I've chatted with 4 agents they just transferred my chat to some other agents and wasted my time and my money they are just robbering the cx amount in form of home deliver they won't even responded to the cx query nd moreover the support agents order us to help them rather they have help us. He asked me to write a feedback instead.

  29. shubhang nayak-avatar

    shubhang nayak

    2021-04-10T05:56:44.694Z

    The new UI sucks. It was better before this update. Simpler. They have cluttered it with unnecessary drawer motions and map change. A note to the developers : "when you have built the brand and people are used to the old interface, don't keep changing it again and again. People associate certain comforts with it. The moment you change it it's wierd for a while." Change is good but not everywhere.

  30. Jatin Hooda-avatar

    Jatin Hooda

    2021-04-23T03:16:43.366Z

    Zero stars for the new customer rating feature introduced. It reminds me of the dystopian future in one of the Black Mirror episodes where people rate each other based on mere seconds of interactions. This is not a ride hailing service where the delivery person and the customer interact for long. Introducing such a system in food delivery is a predicament mandated upon us by a senile set of individuals. Disapprove of every bit of this idea.

  31. rachana kulkarni-avatar

    rachana kulkarni

    2021-04-24T08:46:37.435Z

    The gifting option with certain wish in the app is useless. I have ordered food, such as birthday cakes, anniversary cakes etc, as gift, so many times with wishes, by providing contact in the mentioned criteria. No message or wishes reach that perticular contact. Useless option. Either Remove the option or try to reach the msg to the perticular contact.

  32. Marina Bertrand-Helmgens-avatar

    Marina Bertrand-Helmgens

    2021-04-11T09:57:50.473Z

    Time and energy wasting, while the concept is supposed to make things smoother. The hidden taxes that are added up on the app last minute but not on the menu (and not in the restaurants when we dine in, while Zomato claims it is at the discretion of the restaurant) makes it a violation of the UAE law.

  33. Chan L-avatar

    Chan L

    2021-04-11T12:19:12.869Z

    If it was just once or twice, I would just let it slide but for the past few times that I've ordered, customer service has been pathetic. Even their Zomato chat is just a blank screen, so how are we supposed to even contact in case of a wrong delivery? Will uninstall Zomato for the time being since it really has disappointed me. It's a shame because Zomato used to be my favourite app to order food and find new restaurants around.

  34. Vanshika Cheedella-avatar

    Vanshika Cheedella

    2021-04-27T12:39:39.284Z

    Amazing app, with fast delivery services. I also absolutely love the fact that they compensate for any lapse in the quality of food/service. Would definitely recommend.

  35. Komal Kumari-avatar

    Komal Kumari

    2021-04-10T10:50:39.577Z

    There is no option for cancellation. when we chat with expert for cancellation the order,the expert take too much time,and delivery comes to home and we have no option except accepting the order. This happened to me but there was no fault of the delivery boy in this. If I do not take delivery then he would have problem, so I have to accept delivery. I will never order from ZOMATO after this.

  36. Pradip Mandal-avatar

    Pradip Mandal

    2021-04-26T14:48:02.458Z

    Delivery service is horrible very ...horrible . I don't really understand why do you accept orders from locations where you don't deliver .After the order is confirmed and it's on it's way to be delivered the deliveryman calls and says that they don't deliver in these areas and wants me to collect the order from a place prescribed by him ....I WAS SOOOO ANGRY THAT I TOLD HIM TO COME TO MY HOUSE FOR DELIVERY.But he just went back without delivering ..it was very DISAPPOINTING

  37. Shidah B-avatar

    Shidah B

    2021-04-05T18:12:09.926Z

    I typically have no issue with the app in general but I've had several bad experiences with poor customer service with their support chat. On numerous occasions when I try to have them resolve an issue they claim that they can't get ahold of the restaurant. Today I called the restaurant in question directly and they answered right away and were happy to resolve it. I 100% believe the customer support just couldn't be bothered to handle the issue.

  38. keerthi vasan-avatar

    keerthi vasan

    2021-04-30T04:46:10.961Z

    My review for Zomato has changed, on times it is going good and it's better than any other food app especially compared to doggy fresh menu, as I am a regular user of these two apps. Zomato is started valuing it's customers. I really appreciate each and every staff of this company serving for your customer. Great app and great support.

  39. Radha-avatar

    Radha

    2021-04-11T15:57:36.862Z

    When I want something to eat I would expect it to arrive and if there's something wrong with the delivery (i.e) if the food is not available I would want to buy something for the same money because. Hungry so when the customer service says that there is only refund it's frustrating as I'm hungry. What will I do when I don't have money to make another order. I hate this so much about Zomato even through the app is good. Please do some changes in the customer service.

  40. Ruchi Lathoria-avatar

    Ruchi Lathoria

    2021-04-28T15:15:38.421Z

    My experience with Zomato has been consistently pathetic and their go-to solution for all issues being coupons for future orders is equally disappointing. No matter whatever the city, Zomato doesn't fail to let one down with wrong order or many hours delayed deliveries. If you guys are not committed to serving your customers right, please don't bother running the service and wasting people's time. Very very disappointing service. I know this is supposed to be app review but it's just so bad.

  41. the one-avatar

    the one

    2021-04-11T21:14:15.686Z

    Where to start 500 letters is not enough to describe such long history of bad experience, but I can conclude it with 3 main points: 1. Consistent delays from drivers. 2. There is no refund, If you will get your order canceled refund will never hit your bank account 3. No customer service at all, 1 instance I got delays from driver of 22 mins, the guy on customer service was telling me is only 22 mins of delay, but he is right 22 mins is genesis record for zomato, cz delays can be up to 1 hour

  42. A Google user-avatar

    A Google user

    2021-04-11T14:37:54.957Z

    K so the service is terrible. I've been using Zomato for more than a year now. The tracking option doesn't work. The delivery boys have messed up with the location most of the time. The timer you guys show that how much time is left until order arrives is also broken. It shows order will arrive within 30-40 mins but arrives after more than 70 mins. The service is just getting worse. Even after telling the location thousand times on phone, they either get lost or go to the wrong house. Plz fix it

  43. sourabh beldar-avatar

    sourabh beldar

    2021-04-12T11:52:31.260Z

    App is well. Delivery is also fast. But the reason to give only 2 stars is, delivery charges are high and there is high difference between the hotel rates and zomato rates. Zomato is charging higher rates than hotel. I observed this because I've been to some of the hotels and tried to order later on Zomato.

  44. DEBASISH DASH-avatar

    DEBASISH DASH

    2021-04-15T21:48:24.556Z

    Avoid it. If your food is not edible after complaint they tell they will respond in 24 hours, after 24 hours they send a mail saying they are sorry & tell that they will try to correct it next time. Total looters. Uninstalling. It's not good for health as well. They don't take responsibility of the food being delivered they just need money.

  45. Padmanabhan G-avatar

    Padmanabhan G

    2021-04-23T02:33:05.849Z

    my address and location was se t to Basavanagudi, Bangalore. I searched for the restaurant "by 2 coffee". there is one near by place. but the order got placed with the one in Vijayanagar, about 10 kms from my place. I think your app did not pickup my location to show the restaurant near me. Also, after entering the feedback in the app, I don't see a submit button. please fix your app.

  46. vishnu vardhan khandelwal-avatar

    vishnu vardhan khandelwal

    2021-04-27T03:58:46.810Z

    Zomato is already charging delivery charge upon that it charges additional surge charges, and at times with some more additional taxes and charges. Any how prices of the food on the app are way higher compared to the price at that particular restaurant listed here, upon that additional charges and taxes are charged. For an order that's only ₹.140/- worth they charge ₹.40/- as deliver and additional ₹.45/- more as surge charge, seriously disappointing, ripping the customers pocket.

  47. Vishaal g-avatar

    Vishaal g

    2021-04-27T06:59:31.267Z

    Very nice app helps you order food from any place almost instantly but my problem with the app was it does not allow you to make 2 orders which are both COD,you will have to pay for the second order online. Otherwise everything with this app is fine

  48. Anastasia Frih-avatar

    Anastasia Frih

    2021-04-07T16:36:31.762Z

    Horrible service. The moment you will face an issue with he delivery, there will be no help from their side. I had a problem with the delivery from one restaurant twice, the driver was not assigned even after chatting with zomato representative. I waited for more than an hour and had to cancel the order both times. The customer support is useless, they will be sending you their standard drafted responses and will not even try to help.

  49. Havovi Patel-avatar

    Havovi Patel

    2021-04-15T13:07:13.174Z

    Good app to order food. Though it would help if all the dishes had photos of it, so we know what it looks like. Some restaurants do keep it but some dont. Also, if we could make some suggestions for the dishes we order would also be of great help, e.g. if a dish contains mushrooms and we dont want it we can just add that suggestion..etc.

  50. Derick S Vempala-avatar

    Derick S Vempala

    2021-04-15T07:20:57.659Z

    Soo many options to choose from. The Interface is extremely user friendly with easy search and navigation. Offers aren't as good as with swiggy, but once you get gold, your savings literally goes through the roof like literally today I ordered for about 1320₹ and only needed to pay about 850₹.... My only qualm is that there is no way for you to get info about the portion of curry or food and you sometime feel as if you don't get the portion corresponding to the amount you paid. (Happened once)

  51. rajeswari siroha-avatar

    rajeswari siroha

    2021-04-05T15:03:20.421Z

    Distinguished app and it's service . They show different thing and delivery exactly different. And after that they do not accept their mistake. And also shopkeeper are rude and with that delivery boy is very rude and they charge extra for no reason. Its better not to go for it. And they don't have customer care no. Through which we can reach to them .it's really disappointed for us.

  52. Akash-avatar

    Akash

    2021-04-25T20:10:00.277Z

    3 consecutive day order is been delivered in 1 hour and 1 or half hour, where else the estimate shows while ordering is way more less. Funny part is when we tend to connect to the contact centre, there's an automated chat bot where in we cannot log a complain, just providing the offer code does not resolve the issue.

  53. Raumya sarkar-avatar

    Raumya sarkar

    2021-04-08T07:29:50.106Z

    Dear zomato.. Your delivery time is bad.. It gets worse when you try to change the times on the fly.. 12.05+54min delivery time is12.59 not 1:09... Just because you cant provide delivery person for half an hour doesnt mean you can change timings mentioned...everytime i think about trying your service you find new ways to piss me off.. Last time.. It was.. Different delivery charges for the same order for two people sitting in the same room.. And now this..

  54. Mohammad Sabaullah Mallick-avatar

    Mohammad Sabaullah Mallick

    2021-04-15T12:43:49.710Z

    worst service. doesn't take correct gps neither they consider the extra info given by any customer in optional. The delivery boy reaches to any other destination and ask for extra money to reach to your correct address(to which I don't blame delivery boy). Just one last thing, poor service and app quality.

  55. Sonu Verma-avatar

    Sonu Verma

    2021-04-22T14:28:19.333Z

    Only means to dilute profit and sell. They do not have enough time to listen to the standard and compliments of the customer who is ordering.Neither do they have any customer care facility so that people can call and talk and tell about their problems. They have only chat option which working on automated and feed replies.

  56. Shikha Kalia-avatar

    Shikha Kalia

    2021-04-14T11:44:44.940Z

    Food is good no doubt. BUT I usually order 2 Thai crunch salads and always put a note or cooking instructions "plz make one of the salad vegetarian, replace chicken with avocado and keep other as it is." but for some reason they can't get it right or they don't understand, once in every 2 orders they send it wrong, either both vegetarian or both non vegetarian.

  57. Vihar Pandya-avatar

    Vihar Pandya

    2021-04-12T05:11:54.189Z

    I am very much disappointed with zomato chat experience. When order get delayed or if any issue with restaurant regarding order, zomato help desk is useless. We have to depend on chat only. No call response received from zomato. Very poor service. After fighting so many times, in last order they gave me half of my total bill amount as coupons. They making fool. High charges as compared to swiggy. Finally shifted from zomato to swiggy.

  58. Jaishankar subramani-avatar

    Jaishankar subramani

    2021-04-10T20:41:23.714Z

    They are just there to show the menu of the hotel , they won't help you if your order is wrong or the quantity is less , they will just say you sorry for the inconvenience that's it ! It's better to order from the restaurant atleast they won't charge such high rate as delivery charges and if some problem occurred they will surely resolve it , instead of saying sorry for the inconvenience ! Great application for seeing the menu for sure 👍 but for ordering you have to think again 😉

  59. Gobimani Vasudevan-avatar

    Gobimani Vasudevan

    2021-04-25T03:06:57.704Z

    Zomato App keeps crashing after adding an item to the cart. This started a month back after some update and I am not able to order anything from Zomato. Check my last order. Already reinstalled multiple times, cleared data and even tried for downloading old versions through APK but couldn't install. Send reports were done but no response.

  60. Kiran Reddy-avatar

    Kiran Reddy

    2021-04-21T17:34:15.123Z

    App is good. Working fine. Delivering food from very far restaurants also which is not there in Swiggy. It will be good if domino's also available. This is my first use and I didn't find domino's which is famous/popular in pizza and is less far than many other restaurants that Zomato tied up. All near by popular restaurants should be available. It's my opinion.

  61. CHAITANYA SAHADEV-avatar

    CHAITANYA SAHADEV

    2021-04-20T16:25:53.345Z

    You wont ever get refund in cash. And many a times the food is not packed well. Its totally useless if you think you would get any reliable refund. Their clock stops in between so that they don't have to pay you back for your late delivery. I have valid screenshot to prove it. My phone time is 9:45 and it shows 7mins away, then at 9:55pm also it shows 7mins away. This is their trick to fool customers to wait and not get the refund for late delivery.

  62. Maruthakumar Thirugnanam-avatar

    Maruthakumar Thirugnanam

    2021-04-27T09:04:19.332Z

    I didn't had option to select no stars hence I selected 1 star. Absolutely poor customer care and hardly any response on time. Customer care executives are really careless and they just sent some useless and senseless replies even if you are showing them the proof.

  63. abhisek chatterjee-avatar

    abhisek chatterjee

    2021-04-08T16:46:41.857Z

    Food not delivered on time. It is not the fault of the delivery boy. It's the fault of the zomato app he was using. He was standing infront of me, but my name was not showing up in his app. I had to wait for 35 mins. Not expected from Zomato. Very Poor app service. 😡😡😡. But the delivery boy was very POLITE and HUMBLE. 5 star to the Delivery Boy SONU MANDAL. Good job Bro. Wish you a good luck.......

  64. Vidyotma-avatar

    Vidyotma

    2021-04-12T14:17:51.138Z

    I have been using zomato for a lot many years now. I used to have a lovely experience with zomato until quite recently. I have been observing an animosity from the delivery personnel towards me. Despite putting the exact address as the delivery location, the delivery guys get off at the wrong place and ask me to come to their location even if it several hundreds of meters away. When my male counterpart explained the location, he was quite cooperative. This is very sad.

  65. jeetu variya-avatar

    jeetu variya

    2021-04-29T04:20:25.951Z

    Feeling very bad about not getting my problem resolved. Since last two days i am complaining about my problems and still not getting any solution. And i am surprised that query is very simple and visible.

  66. krishna bhatia-avatar

    krishna bhatia

    2021-04-13T20:17:51.752Z

    The app is certainly not good at service. 1) They never have valets near the place I want to order from when their competitors definitely do. 2) If they do have it. They force you to add food when clearly there is no need for it. 3) They would never show reviews that they should. The one star reviews seem to gwt thrown away in a corner 4) its just way too easy to manipulate reviews on the app. For example. With amount of one star reviews my local mcdonalds the rating should have falln bt didnt

  67. Shivam Thakur-avatar

    Shivam Thakur

    2021-04-10T02:17:19.185Z

    Zomato delivery and customer service? Extremely bad. I would've given 0 stars if it was an option. Every time i have some issue with zomato(and it happens quite a lot due to their delivery service as they never follow the instructions even if you call them and explain it to them every time) i chat with their customer service which firstly, takes an hour to reply to every message i send, but after chatting to them for about 3-4 hours, they don't come up with any solution at all.

  68. Sunpreet Chadha-avatar

    Sunpreet Chadha

    2021-04-28T17:21:34.977Z

    The rate of items I menu is high then what it is actually if you go the restaurant you know the rates. They increase the rates of items so the discount which is given is not real bcoz they already covered the discount by increasing the rates.

  69. S Kusmude-avatar

    S Kusmude

    2021-04-05T19:05:14.438Z

    Not customer orientated food delivery app. Customer issue doesn't matter to zomato. No facility to talk to customer service agent. They are handling customer issue through chat and it looks like they are just passing issue through chat from ond to another. Not recommended. It will good till you get your service believe me once you have problem then you will realize to my word.

  70. Lohith ms-avatar

    Lohith ms

    2021-04-11T18:52:31.507Z

    Excellent and quick resolution. The only food delivering app who cares for their customer's. On time delivery quick transaction and quick refund if any transaction is failed not like other delivery apps and also wrong item quality doesn't meet up. Very quick resolution with it. Boom very good. For now the app is the best out there. Finger's crossed

  71. Gaurish Vij-avatar

    Gaurish Vij

    2021-04-22T20:12:21.867Z

    Well , I am usually very specific and picky in rating and am highly surprised how quick and customer friendly zomato has been to me . I usually never ask for refunds because there is mostly never an issue with the food , but when I actually faced a highly disappointing situation from a restaurant they immediately refunded me the money . I am very positive and I hope people don't ever take an advantage of zomato's honest work. I am intrigued so thank you zomato . This review is from The Heart .

  72. Samyak Kamble-avatar

    Samyak Kamble

    2021-04-22T08:44:41.370Z

    A very big issue contacting the help of zomato. First of all these guys just dont have phone number to contact them. And the only option they give is a chat. Thats still okay, but my problem never got solved. The operator just sends the same pretyped messages to us and never solves the problem. At least you guys should have a phone number so we can talk to you guys this maintains a transperancy between the customer and you people.

  73. ROHIT SAI DASARI-avatar

    ROHIT SAI DASARI

    2021-04-27T15:12:23.455Z

    I have being using Zomato for more than two years. I have always wondered that in zomato serving restaurants, they have a seperate column for veg. I have a request for Zomato to keep a seperate column for chicken, then chicken lover's will be very happy about it. I hope this happens. I am happy using Zomato zing zing...

  74. shelvin b-avatar

    shelvin b

    2021-04-20T04:32:46.474Z

    Not even 1 Star. Disappointed too much. Don't waste your time with these people try any other apps. I ordered fome some food they showed will be delivered within 20 min , after 25 min when I saw they were saying no delivery person avilable(don't they know this before accepting order) and after around 45 min they showed me message if no delivery person gets in 5 min your order will be cancelled and refunded. Now my question is is that refund is enough, not any value for my 45 min. Disappointed

  75. anil kumar-avatar

    anil kumar

    2021-04-18T16:41:20.376Z

    The delivery experience is really bad from Zomato...order placed and it was supposed to get delivered in 35 mins...after one hour of wait Zomato sends a main ,that the order is cancelled due to the customer's not available for calls ..and literally the delivery executive didn't even come to the location ... Zomato customer support doesn't have the proper response at all ...I neither received the food delivery not the money refund ....worst and disappointing from Zomato

  76. rajat chaturvedi-avatar

    rajat chaturvedi

    2021-04-23T14:32:41.124Z

    There are no offers on the cards, no promotional coupons. These factors alone are discouraging to not order from this platform. At the time when going for an IPO, strong customer base and increased promotional activity is warranted. But i don't see any of these happening to me at least. As a customer all you want is that company is remembering you through promotional incentives, otherwise what incentive I've got for me to order food from this app?

  77. Nikhil V V-avatar

    Nikhil V V

    2021-04-11T08:01:46.600Z

    Very bad these days. Being a pro customer I didn't expect this. Support exectives are just for name sake. Food delivery takes more time than expected and mostly because of valets coming not coming to pin location. There are instances where I had to collect the food more than a km away from marked location. And exectives just call to know if food delivered or not. Actually I feel like Zomato calls are just spam

  78. Shivalika Sharma-avatar

    Shivalika Sharma

    2021-04-13T04:33:34.855Z

    One issue is that cash payment option is not available. This implies that one has to stay hungry if technical glitches happen(otp delay specifically). Kindly keep the cash payment option available for all restaurants. Another issue is their chat support section where the executive doesn't pay heed to a query and transfers the chat to a Bot stating 'I am transferring it to another agent who specialises in such queries' Is this professionalism? This impropriety shadows all other wonderful features

  79. Mary Anthony-avatar

    Mary Anthony

    2021-04-15T12:12:46.256Z

    Worst experience every time,when ever I try to order food on zomato app I'm excited and I'm waiting for the order but fortunately or unfortunately I every time experience only one thing that you deliver address is not correct or accurate.if you think it's not appropriate location firstly why do you ask restaurant to accept the order ,before the order is confirmed by the restaurant the count is deducted if your payment is by card after some time get a call saying we don't deliver to this address

  80. aryan hinduja-avatar

    aryan hinduja

    2021-04-08T19:34:02.762Z

    The app shows 50% off on a restaurant. But, when i add to cart, it doesn't show this & instead gives only 20%. Zomato charges higher amount than the restaurants do for delivery or dine in. zomato after claiming 50% discount upto 100rs., increases the tax or Packaging or delivery charges, and the final amount after discount vs before hardly has 30rs difference, which is crazy and looting customers. Zomato charges us Packing charges from the same restaurant who doesn't charge me when ordered via

  81. Mohan Thapa-avatar

    Mohan Thapa

    2021-04-21T08:38:47.703Z

    Initially it tent to give estonishing offers but gradually it started charging extra on price also even after availing membership which they claim is free delivery but I always been charged delivery charges....what is the use of availing membership.....for my nearby restaurant they charge high delivery charges for both pro member and regular user....No use of membership...also work on your offers it,s too high now a days...

  82. Vishwanath Jayaramu-avatar

    Vishwanath Jayaramu

    2021-04-10T04:20:26.899Z

    1* for app update. I uninstalled and reinstalled. As soon reinstalled app, the app is asking to update. Great development. How many times do u expect us to update app! Means am asking about frequency. This is an usability issue. Correct It. Ask monthly once or 3 month once update. Give a stable builds. Who the hell wanna update every week or just soon after installing app!

  83. Saurav Shrivastav-avatar

    Saurav Shrivastav

    2021-04-15T07:48:44.386Z

    Hi I just created a new user on my new phone and I'm not able to apply any coupon. There's no coupon whatsoever. The coupon section is only disabled. I tried to chat with the customer service but that seems broken too. I'll change my rating but please fix this bug asap.

  84. Rekha Prajapati-avatar

    Rekha Prajapati

    2021-04-14T12:48:51.134Z

    Zomato chat isn't working from pe ast many days. Worst experience ever. They are not refunding my payment. Because I had to cancel the order. They can cancel the order as per their availability even after accepting it. But we can't cancel it. There are only two options cancel the order or not. We can't make changes in order. This is very wrong

  85. Simonta Dasgupta-avatar

    Simonta Dasgupta

    2021-04-13T15:54:00.332Z

    Very poor app. On 26th March 2021 I ordered some food. The delivery boy could not deliver my order to my residence and they have initiated a refund of my order saying that my money will be credited to my account within 5-7 working days. But unfortunately till date the amount is not yet credited to my saving account from where i have made the payment via my debit card. Today is 13th April. Moreover they cant track that refund reference no. (RRN no. ) which they have initiated from their end.

  86. manveer singh-avatar

    manveer singh

    2021-04-25T01:10:04.837Z

    I was very disappointed with my last order. I ordered food at 8:28 pm for the guest at my place and at the time of delivery ie 9:15 pm. I got a call that food can't be provided .Please answer my these questions: 1. Why I was not informed timely,within 5-10 minutes? 2.When we cancal the food,we pay the full amount as compensation ,what compensation you do?

  87. Imran Shaikh-avatar

    Imran Shaikh

    2021-04-11T17:29:33.260Z

    Zomato's customer service is pathetic. Usually it doesn't happen but I got a wrong order today. The people on chat were not helpful at all, just wasted my 1 hour, they were taking 5-7 mintues to respond to every sentence. After wasting 1 hour on chat (and I even shared the images of the food) they tell me to speak with the restaurant and stopped responding on the chat. Why waste time when you're not going to resolve any thing ? Just ask to speak with the restaurant at the beginning!!!

  88. NiCK JAiS-avatar

    NiCK JAiS

    2021-04-17T08:42:52.864Z

    My suggestion for the people using this app to order food is, just have a quick call with the restaurant you are ordering your food from before making the payment through this app and ask the total amount of your order and compare it with the zomato's total amount. When i checked my order amount from resturant it was 392 and Zomato was charging 503 for the same order after applying 10%+15% discount. Fraudsters.

  89. Santlesh Tyagi-avatar

    Santlesh Tyagi

    2021-04-21T14:29:09.703Z

    Very bad experience!😤😤I have placed an order in the afternoon that time the hotel was available and I got a cashback of ₹85 I was very happy and I rated the zomato app 5/5 , but then now when I was trying to place my order again which I ordered at the afternoon now at night they are showing "due to high demand we are not accepting any orders below ₹250 " I am very upset and that's why I have rated the app 1/5

  90. Sharat Patro-avatar

    Sharat Patro

    2021-04-29T14:38:06.659Z

    Straightforward app for food ordering with discounts and minimal wait time. Delivery person was helpful as it was my first time ordering. Overall a pleasant experience.

  91. Tafzil Modak-avatar

    Tafzil Modak

    2021-04-18T20:01:14.600Z

    I had put the correct delivery address for my order, but your app updated wrong address to the delivery man at 0100 hours, the delivery man was nice who gave me the order on the correct address, the apps support system is really the worst so far, your support agents ask the customer to be careful of thier own address at the time of placing for another order.

  92. Prosenjit Mondal-avatar

    Prosenjit Mondal

    2021-04-26T01:49:45.274Z

    I take back the good stuff I said. Last night I had the worst experience. Never had this kind of experience with swiggy even. Had to wait 1 and a half hour for food from a restaurant just 2 km away on top of that customer service was talking back to me and saying no it's 4 km away. What does that matter. It shouldn't take this long. Also the delivery person could not even reach the location even after I constantly spoonfed the location details via phone. Had to walk to him and get my order.

  93. Rahul Kumar-avatar

    Rahul Kumar

    2021-04-13T14:29:31.822Z

    For the restaurants that use their own valet. Please provide an option to cancel the order if its not delivered on time. Burger King is not responding to any of the calls and the order is already delayed by 15mins (apart from the 50mins waiting time which was specified during the order)

  94. Mayur Jaisinghani-avatar

    Mayur Jaisinghani

    2021-04-18T13:57:06.357Z

    This is the worst app in terms of customer support ( I am doctor) but still once I received a stale food and requested to order something else from some other restaurant and nothing was heard no-one in the company has the empathy that during lockdown when people are using there app they don't have resources to cook the food thus they are ordering it from outside and during this time if something goes wrong they should atleast understand that how that person will be able to manage.

  95. Rakesh Dalvi-avatar

    Rakesh Dalvi

    2021-04-04T18:19:01.965Z

    Service is turning from bad to worse!!! Been using this only app for a while for food delivery. But from bad they are moving to worse. Initially they used to take responsibility for and issues. Now they wisely and shamelessly put all the blame on the restaurant. Only solution for any issue is refund !!! Onus is always thrown on the restaurant. They are heading in the same direction o Food Panda. I am switching to Swiggy or Uber Eats. Really cannot trust Zomato any more. 04/04/2021 Still worse !

  96. Affan Sayyed-avatar

    Affan Sayyed

    2021-04-18T14:09:54.610Z

    Worst experience I had so far. I made an order and it got canceled after charging my card. Now the most amazing customer service representative was not able to help me for almost 2 and half hours. Yes I was speaking to them for that amount of time to come up with a solution but nothing happened. Never expected this to happen

  97. SK Jena-avatar

    SK Jena

    2021-04-15T16:11:16.817Z

    The app is not user friendly as it frequently asks for updating.No option of lodging complaints is there. On 13/04 while ordering food in the night, double payment was debited to my account. Till now no reversal took place. Even I am handicapped to raise my complaint to Zomato. The chat option is not working. So need to be addressed.

  98. A Google user-avatar

    A Google user

    2021-04-17T02:19:36.400Z

    Customer services is not up to the mark and useless. Food orders are used to be ready at restaurant but delivery partner is not meeting requirements and food orders are getting delivered after 1-2 hours of estimated time in tasteless and spoiled conditions. I think they need to reduce their promotional budget and need to allocate on delivery channel part. Moreover they have to go long way as campare with others like Swiggy. Nothing improved even after delivery fee of Rs. 33/- per Order.

  99. vijay kumar-avatar

    vijay kumar

    2021-04-18T09:29:34.858Z

    Selected food from Paradise menu and I was trying to select payment options and the payment went through without my confirmation. It happened twice and very fast. I noticed only one payment and cancelled it. The other payment went through and food was delivered. Also I was about to leave for some other place when I got this food parcel. I am still in schock and not happy as it did not give me an option to confirm the payment and my credit card was charged twice without OTP confirmation. Too bad

  100. S R-avatar

    S R

    2021-04-29T20:02:15.375Z

    Cheats changed offers from 1+1 in gold to 25%..many bought it for 1+1..feel cheated Also surprisingly rates on zomatos menu is 10-20% more than what you see on zomato .. Check for yourself. Seems hotels have to give a cut to zomato Exg chi sezwan tandoor at centre point is 260 while it's listed as 290 on zomato plus they levy exorbitant delivery charges

  101. Akarsh Lobo-avatar

    Akarsh Lobo

    2021-04-24T08:55:11.596Z

    Total waste when it comes to gift.... Please remove the option to gift an item or send e-cards to the reciever if you cannot deliver it.. and customer support team always have same reply when we complaint... "Please give us another chance to serve you better". This cannot be taken lightly as this is happening 4th time with me. I am not going to recommend this app to anyone as Zomato cannot keep its promise to its customers... Totally disappointed

  102. Girish Giri-avatar

    Girish Giri

    2021-04-05T17:53:23.587Z

    wrost service from zomato always giving reasons there is no proper customer service, I planed to give 0 star but in play store starts from single star this one also it's worth for Zomato. I placed an ordered and I'm waiting from last one hour I tried to connect with restaurant their number is switched offffff........ worst services

  103. jimmy mogal-avatar

    jimmy mogal

    2021-04-25T09:04:44.941Z

    For some reason last few days, the App refuses to bring up Non veg menu items from different restaurants. Only veg comes up. This is happening to quite a few friends in different locations in Mumbai and in pune too. Helpline says send us an email and we will resolve in 48 hrs. Lol, so we find it easier to order from Swiggy who has no such restrictions.

  104. nishanth dsouza-avatar

    nishanth dsouza

    2021-04-16T12:16:40.447Z

    The customer service is absolutely pathetic. I honestly don't think they have ever resolved any issue. They just lie again and again. And even when the error is on their side and they delay your order, they will not cancel your order. Update- I will not waste my energy emailing you as I know first hand that you will do nothing about it once the communication is not public.

  105. Balaji K-avatar

    Balaji K

    2021-04-23T17:29:40.773Z

    Food price showing in this app is different and if we go directly to the hotel there food price is different (more than 20bucks difference is there) what is the logic behind this and in addition there are delivery charges.. And if food quality is not good whom to give complaint.. You guys are not responding properly.

  106. Nuveni Raina-avatar

    Nuveni Raina

    2021-04-29T13:13:04.595Z

    Adds extra expense for the restaurants. There is a huge difference in the bill the consumer receives online and the bill the delivery person has.... Not at all satisfied.

  107. Love to all, from Aarav-avatar

    Love to all, from Aarav

    2021-04-28T02:57:56.640Z

    Incredible Zomato services and apps, they are like our exclusive suport in this pandemic, God bless Zomato and their associate restraunts, who are like our only hep in this pandemic, Where relatives turned their face, Zomato is doing incredible service. Kudos!!

  108. Remarkable KS-avatar

    Remarkable KS

    2021-04-18T14:31:37.262Z

    The price of the items are comparatively high, than other food ordering apps, but after that it give you coupon to apply. So ultimately they are not giving is discount, they are just deducting the extra amount which they have kept on each food items.

  109. Manpreet Dua-avatar

    Manpreet Dua

    2021-04-16T08:15:08.955Z

    The delivery charges are way unreasonable. And then there are packing charges and other taxes. Zomato gives you discount of Rs.50/60 but will charge you like Rs.120+ in the name of other taxes and all.. I understand these are necessary to keep the service going, but please acknowledge the fact that these charges are wayyyy tooo unreasonable, way too high. It has become way too useless now. The quality is not upto the mark, quantity of food is like nothing and they don't even take any action.

  110. Suparna --avatar

    Suparna -

    2021-04-13T12:33:40.830Z

    Zomato should ensure cooking instructions are followed or an option to correct this. There no return and correction mechanism, which is resulting in waste of our money and food . If too much spicy pepper and salt us put ,we have to throw the food. Today again, cooking instruction not followed , restaurant do not pick the phone. I would give 0 rating to zomato and pro if possible as pro support is waste of money. Swing can better manage the restaurants and ensure instructions are followed

  111. jeffry solomon-avatar

    jeffry solomon

    2021-04-29T07:57:55.752Z

    Very poor. Lot of missing items while ordering. And the coupon codes provide doesn't work either. No refund too. They never care about customer satisfaction. Worst service

  112. Louis Liss-avatar

    Louis Liss

    2021-04-21T18:02:02.973Z

    I used to love this app, but now repeatedly our orders have been cancelled without informing us. Or the app says food is in the kitchen for over an hour and when we call the restaurant, they are not even preparing it.

  113. Vinod Shetti-avatar

    Vinod Shetti

    2021-04-24T16:57:19.889Z

    They don't have customer care to lodge a complaint. They only have chat option so that they can escape from the complaints. When u don't have that much courtesy to talk then remove chat option as well. Such a bad help option. Where they don't refund full amount when they fail to deliver the order.

  114. Harshwardhan Ostwal-avatar

    Harshwardhan Ostwal

    2021-04-06T03:26:23.600Z

    Zomato has suddenly become quite expensive these days. This, despite, most of the orders being delivered in recent times due to Covid. So if you're going to add exuberant amount as delivery fee and then more for taxes, and pretend like you're giving some discount on it, please give me a break! Despite having contracts with restaurants to provide you food at little cost, are you trying to milk customers' lack of options as much as possible? Using Swiggy for many orders now.

  115. pradeep hosmani-avatar

    pradeep hosmani

    2021-04-25T15:37:04.461Z

    Too much pricey . I had compared with Hotel actual rates. Zomoto charges minimum 30 to 50% higher rates compared to original prices. They fool u giving 50 to 100 bucks as offer. And If you are in luck your food will be delivered ( during lock down) you can't rely on.

  116. Janet Ann-avatar

    Janet Ann

    2021-04-25T08:05:22.328Z

    Initially zomato started off well providing customers with good service and better offers. Now it has turned out to be a profit making chain. There is no more offers or discounts and the prices have gone up very much comparatively. I personally have felt the need to go to a resturant is better than haveto use this.

  117. Yash Agarwal-avatar

    Yash Agarwal

    2021-04-27T18:20:43.498Z

    It's been 2 times out 4 orders on Zomato that my food was interchanged with other. I think this is silly mistake by Zomato delivery person. There are no marking or label on parcel, delivery person gets confused. Ultimately end up unhappy customers. Restaurants must print customer name and food details on parcel.

  118. Sneha Karnick-avatar

    Sneha Karnick

    2021-04-27T15:52:44.443Z

    Changing my earlier review. Having good experience with Zomato. Delivery is faster and minimum to no calling asking about delivery address. All riders are aware of location. Good Job, Team Zomato.

  119. bhavana ganji-avatar

    bhavana ganji

    2021-04-12T16:12:08.763Z

    Such a pathetic app. For the last two days, I'm not seeing any restaurants in active state at my location. I have contacted the support team, they asked me send an email with the screenshot, I did so but there is not response even after 24hours.

  120. Aishwary pandey-avatar

    Aishwary pandey

    2021-04-10T20:07:41.898Z

    Awful back to back experience of wrong timing display, order cancellation without justifiable reasons, acting fraud on support chat and audacity to say refund jas been iniitated when the order shows to be delivered in 5 mins (after call received from dominoes of cancelling it, as they are open only till 1am but it shows 2am.)

  121. John Kevan-avatar

    John Kevan

    2021-04-29T16:08:59.975Z

    It's quite good but does one thing which is absolutely infuriating which is not automatically applying discounts at checkout. Then you accidentally order and can't change so end up over paying. :(

  122. Anup Yadav-avatar

    Anup Yadav

    2021-04-18T10:54:47.745Z

    First i used to love the app but from last few days, I m not happy with my orders. Most of the times the item is missing and when we contact customer services we only receive automated replies. Not at all satisfied with the services provided recently.

  123. Bhimashankar Batgeri-avatar

    Bhimashankar Batgeri

    2021-04-27T09:25:10.724Z

    Everything is perfect about this app... 1.Valets are very much cooperative... 2. Very fast delivery... 3.Many choices of restaurants... 4.Much more to say but finally.....its SUPERB...

  124. Ameet Pant-avatar

    Ameet Pant

    2021-04-18T15:53:05.550Z

    Worst and pathetic service over weekend. Imagine order picked up at 8:23 and not deliver until 9:30 with no idea how much more time will it take to deliver. And best part restaurant is only 1km away from my address. Amazing....... I would rate you guys negative but don't have that option.......

  125. Rohit Shisode-avatar

    Rohit Shisode

    2021-04-13T15:19:10.350Z

    Previously I had given 5 but now changing to 1 because of absurdly high prices and scam like taxes and delivery charges added on top of orders. I have consistently found difference in prices of dishes offered on Zomato and restaurants own apps. So I have mostly switched to those restaurant specific apps as they are more competitive and generally better

  126. Kunal Gurjar-avatar

    Kunal Gurjar

    2021-04-29T10:42:53.503Z

    Very fast delivery and also a good after service and customer support. I booked 2 things from agarwal caters jaipur. And one of them is too old and smelly and it taste like feet, so i contact Zomato customer support they take action against my complaints and resolves it under 4-5 minutes. Nice work Zomato ❤️

  127. dikshita rao-avatar

    dikshita rao

    2021-04-11T23:32:58.749Z

    Guys if you are time specific, calculative and you hate wasting your money. Please avoid Zomato. They literally don't have a filter to the restaurants they list. And once you've paid even if you've reveived a wrong order, they'll first make you wait for 15 minutes, ask you to explain, share pictures. And then ask you to mail the same to [email protected] Do you guys really think that's the only job we have after spending a bomb. This is the mutton biriyani i recvd BTW with no mutton. Wow. waste.

  128. Anushka Vashishth-avatar

    Anushka Vashishth

    2021-04-23T11:08:05.440Z

    It's great. Sometimes the app crashes due to lots of traffic but all in all the service is great. Response time is good and they are concerned about their customers. Hope for still better services. Edited: Quick resolution of issue, hence changing the rating.

  129. Nandini N-avatar

    Nandini N

    2021-04-24T08:56:19.405Z

    By miss the order has been placed.. I requested them to cancel the order without the knowledge of refund after cancelling the order I got a message saying that it is a penalty amount so the amount will not be refunded again I requested atleast to deliver the food even that they are ignoring and you people are not ready to pay back also why you people are eating the money of customers to refund my amount.. there is no customer service also to serve the people

  130. Charan Teja-avatar

    Charan Teja

    2021-04-11T11:11:02.970Z

    I just had worst customer service experience. Too much delay in the response time even after acknowledging their fault. I had to wait so much time just to get a reply that to say sorry for delay in response and again the same happens.

  131. mahmoud elzehery-avatar

    mahmoud elzehery

    2021-04-26T15:54:55.595Z

    Worst service I've ever seen , I just kept waiting for 2 hours for my iftar and their driver didn't pick up the food , they don't have any contact number to talk to or make a complaint and their chat support is really useless , I don't recommend it at all.

  132. TSR-avatar

    TSR

    2021-04-16T16:09:49.879Z

    After half an hour of order their executive called up and told that the order can't be delivered as they are being paid for 12km. And mine location was 13km so the order will be canceled and the payment will not be refunded. If this was the reason you should not have accepted the order and should not let me wait so much when I am hungry and expecting the food to be delivered in 5 min.3rd worst experience from zomato. Should do the needful.

  133. ilma khan-avatar

    ilma khan

    2021-04-17T16:52:56.127Z

    Zomato is the best. They provide such a great customer service and discounts. I would like to give my honest feedback that mostly issues are caused by Restaurants and not by the Zomato, still they listen to us patiently and resolve the problem within minutes. I'm not a fan of any restaurant but a big fan of Zomato. No unnecessary or disruptive ads, easy quick delivery, quickly they resolve the issue effectively. Overall these 5 stars are for @zomato.

  134. Chitrakala Bolar-avatar

    Chitrakala Bolar

    2021-04-21T16:01:47.621Z

    Only knows to make money but doesn't give good service , food isn't delivered at times, randomly restuarant decline our orders, we wait fir food and then when we open app we realise order is cancelled, money without fail they deduct but damn refund takes a 3 to 5 days. We are actually to be blamed to be using apps to order food , better go back to being old school .

  135. Vaibhav Hadap-avatar

    Vaibhav Hadap

    2021-04-20T14:04:55.292Z

    Something is wrong with the latest update. After the latest update, the performance of application became tremendously slow. It is taking more than a minute to land on a home page where the list of restaurants appeared. All other apps are working fine. Something the development team should look into at the earliest.

  136. Arjun panuganti-avatar

    Arjun panuganti

    2021-04-20T15:53:12.190Z

    Prices are toooo high compared to restaurant rates plz check the menu card rates i saw today the black forest cake 🍰 is available for 850/- in zomato ,when i saw the same piece in restaurant menu there is 500/- the zomato is taking 350/_ ,40/-delivery , and taxes 38.49 think twice before order ,u can see the menu cord in zomato app instead of delivery change to dinning you will get menu ,check and order

  137. Rathod Abhay-avatar

    Rathod Abhay

    2021-04-28T09:15:58.763Z

    It's really simple to use. Help me order food i wanted. Available on every restaurants. But sometimes promo codes doesn't work,still it's good

  138. Salik Malik-avatar

    Salik Malik

    2021-04-23T16:16:04.780Z

    All my orders are having a different mobile number which is incorrect although my correct number is registered but it is not reflected. Explained many a times through customer service / online support (since there is no option to self update) but no response so far.

  139. vanisha agrawal-avatar

    vanisha agrawal

    2021-04-12T07:49:01.430Z

    They charge very high as in delivering charge , taxes and restaurant dishes price too differ , that means you are paying almost double the amount. Food which is delivered also becomes cold and if order gets very late , they don't respond well , not happy with the services

  140. vikas thakur-avatar

    vikas thakur

    2021-04-12T15:46:28.841Z

    Well this experience was the most pathetic I have ever had with any of food apps. So my 6 yr old daughter was very hungry and wished to eat from kfc. I ordered food at 19:53 to which Zomato accepted and deducted my payment too. It showed me details of the valet and expected delivery time. Tom my surprise it crossed delivery time but I did understand can be due to traffic or any other issues. At 21:00 I recieve a missed call from Zomato and there after a message that my order is cancelled.

  141. Munjal Joshi-avatar

    Munjal Joshi

    2021-04-18T06:37:31.956Z

    Policy of zomato order cancellation needs to be checked as it seems orders get intentionally cancelled without calling customer by deliver agents. They reach near delivery area at gate and leave..Also customer service is of no use...Don't spend your efforts with them.. They can't do anything. Escalations to supervisor and they say it got cancel due to glitch in app and ask to reorder helpless . Even restaurant say this practice increasing by zomato agents..consume or sell customer orders..poor.

  142. Soumita Sen Basu-avatar

    Soumita Sen Basu

    2021-04-13T12:51:27.860Z

    They should notify Order Refusal and Acceptance promptly. And refund should be immediate if seller/ vendor does not provide a certain item on that day, but is mentioned on their regular menu. They should reduce surged delivery charges, because we're already charged for every delivery. Location tracking is not accurate.

  143. Yusuf Akhtar-avatar

    Yusuf Akhtar

    2021-04-17T08:53:38.706Z

    1. The app is good to use 2. Deleivery agents doesn't check the order before leaving the restaurant. The food is not delivered as expected (sometimes). 3. If vallet is not picking up the order because not any reason. The app should assign another vallet, how does it make sense to cancel the order. 4. Many a time the app doesn't show the exact location of a rider. 5. The customer service is just getting more pathetic

  144. Saksham Chakravarty-avatar

    Saksham Chakravarty

    2021-04-21T15:22:25.260Z

    Poor service. The valet was not entering the street. He was just standing outside the street and making excuses that he is lost. My biggest mistake was i paid online. If i had opted for cash on delivery then they would have had to reach at the address. Very poor service

  145. M K-avatar

    M K

    2021-04-08T04:25:09.191Z

    Worst. Just looting money in the name of Delivery surge and charges For an order of Rs. 160/- they are charging Rs.80/- extra in the name of charges. If you want to cancel the order immediately also it's not possible. They say restaurant not responding their calls whereas the restaurant people answered our calls

  146. Ayaskant Pradhan-avatar

    Ayaskant Pradhan

    2021-04-20T15:16:52.358Z

    Delivery location picked during order is not showing properly when delivery agent starts for delivery causing unnecessary delay during food order as I have to explain the delivery agent my location multiple times.Zomato should atleast focus on this.If the delivery location is not getting picked properly by gps then some bug is there in the app.

  147. Tapan Patra-avatar

    Tapan Patra

    2021-04-16T17:23:57.452Z

    Today I have given an ordered But due to technical issues of app , there is shown in app ,your order is on the way few Hours, I couldn't understand what happened. At last delivery agent call me to collect your order. Then I go to collect my order but he told me your order has been cancelled . I requested him please call customer care and deliver the food.Then he told me at first I have to give him 5 star rating then he will deliver the food . very bad experience Zomato. .. thanks

  148. Divisha Rastogi-avatar

    Divisha Rastogi

    2021-04-29T15:06:16.791Z

    Whenever I ordered there have some problems always I have to face with food,Zero and cheap customer services, but high delivery charges, less offers, and in this Covid situation delivery charges too high and surge charges. Totally worthless app

  149. Vipul Arora-avatar

    Vipul Arora

    2021-04-17T18:16:34.364Z

    I ordered the food from around and food was handover to delivery boy after 15-20 minutes. After that I was continually following up with delivery boy for more then 30 I was getting the same answer that he will be reaching in next 2 minutes. I thought he is new and unable to find the adress so I followed the map on Zomato and went to his location. He was drinking liquor while sitting on the road and all the order boxes were opened. Looks like he was having multiple orders. This is very bad.

  150. Vibhutesh Kumar Singh-avatar

    Vibhutesh Kumar Singh

    2021-04-18T14:01:33.764Z

    Living in Delhi NCR, this app is unavoidable. Zomato is my best friend when I don't have the mood to cook, and require some different taste apart from the regular. It's offerings are really good whenever a festival or a national event going on the vicinity. The recent checks on Valet's temperature and sanitization status is really required for these times (good job here Zomato).