My Southern Cross
Policy benefits, prior approvals, faster claiming, member offers and CareHQ
Southern Cross Health Society · nz.co.southerncross.MySouthernCross
UpdatedApr 23, 2026
PublishedFeb 13, 2026
Packagenz.co.southerncross.MySouthernCross
MD52b28a8aad66b16a4c03ec9e68b17f1f2
SHA1 (signer)2B:AE:DD:73:33:A8:71:68:D0:04:3C:B1:FE:7E:A8:74:2A:74:6E:E0
Signed byCN=southerncross.co.nz, OU=ISBC, O=Southern Cross Medical Care Society, L=Auckland, ST=Auckland, C=NZ
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
This release includes updates to the privacy statement
Description
Designed for members – it’s super-fast, easy and secure.
Use the My Southern Cross app to check your benefits and balances, request prior approval and submit online claims faster. You can also get access to online GP consults with CareHQ.
App features:
• Manage your health insurance policy on the go
• Check your benefits balances and see your cover
• Make claims* and request prior approval** for upcoming treatment
• View your policy documents and communications
• Access online GP consultations through CareHQ, 7am-7am, 7 days a week
• Update your contact details
• Check what you pay for your cover*
• View and redeem member offers.
*Policyholders only
** Prior approvals not available for members on the HealthEssentials plan.
To use the My Southern Cross app you need to be a Southern Cross Health Insurance member and be registered for My Southern Cross. By claiming through the app you agree to receive communications online in My Southern Cross.
By installing the My Southern Cross app, you confirm to have read, understood and agreed to our Mobile App Terms of Use https://www.southerncross.co.nz/society/mobile-app-terms-of-use and our Privacy Statement https://www.southerncross.co.nz/society/mobile-app-privacy-statement. In particular, you agree and understand that your eligibility for any benefits you view and claims you make using the app are subject to your current policy terms and conditions.
Use the My Southern Cross app to check your benefits and balances, request prior approval and submit online claims faster. You can also get access to online GP consults with CareHQ.
App features:
• Manage your health insurance policy on the go
• Check your benefits balances and see your cover
• Make claims* and request prior approval** for upcoming treatment
• View your policy documents and communications
• Access online GP consultations through CareHQ, 7am-7am, 7 days a week
• Update your contact details
• Check what you pay for your cover*
• View and redeem member offers.
*Policyholders only
** Prior approvals not available for members on the HealthEssentials plan.
To use the My Southern Cross app you need to be a Southern Cross Health Insurance member and be registered for My Southern Cross. By claiming through the app you agree to receive communications online in My Southern Cross.
By installing the My Southern Cross app, you confirm to have read, understood and agreed to our Mobile App Terms of Use https://www.southerncross.co.nz/society/mobile-app-terms-of-use and our Privacy Statement https://www.southerncross.co.nz/society/mobile-app-privacy-statement. In particular, you agree and understand that your eligibility for any benefits you view and claims you make using the app are subject to your current policy terms and conditions.
Required features
- Camera android.hardware.camera
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Screen Portrait android.hardware.screen.portrait
Permissions (37)
My Southern Cross requests the following Android permissions:
- Access Adservices Ad Id android.permission.ACCESS_ADSERVICES_AD_ID
- Access Adservices Attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Nfc android.permission.NFC
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read App Badge android.permission.READ_APP_BADGE
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Use Fingerprint android.permission.USE_FINGERPRINT
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- Com Anddoes Launcher Permission Update Count com.anddoes.launcher.permission.UPDATE_COUNT
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Gms Permission Ad Id com.google.android.gms.permission.AD_ID
- Com Htc Launcher Permission Read Settings com.htc.launcher.permission.READ_SETTINGS
- Com Htc Launcher Permission Update Shortcut com.htc.launcher.permission.UPDATE_SHORTCUT
- Com Huawei Android Launcher Permission Change Badge com.huawei.android.launcher.permission.CHANGE_BADGE
- Com Huawei Android Launcher Permission Read Settings com.huawei.android.launcher.permission.READ_SETTINGS
- Com Huawei Android Launcher Permission Write Settings com.huawei.android.launcher.permission.WRITE_SETTINGS
- Com Majeur Launcher Permission Update Badge com.majeur.launcher.permission.UPDATE_BADGE
- Com Oppo Launcher Permission Read Settings com.oppo.launcher.permission.READ_SETTINGS
- Com Oppo Launcher Permission Write Settings com.oppo.launcher.permission.WRITE_SETTINGS
- Com Sec Android Provider Badge Permission Read com.sec.android.provider.badge.permission.READ
- Com Sec Android Provider Badge Permission Write com.sec.android.provider.badge.permission.WRITE
- Com Sonyericsson Home Permission Broadcast Badge com.sonyericsson.home.permission.BROADCAST_BADGE
- Com Sonymobile Home Permission Provider Insert Badge com.sonymobile.home.permission.PROVIDER_INSERT_BADGE
- Me Everything Badger Permission Badge Count Read me.everything.badger.permission.BADGE_COUNT_READ
- Me Everything Badger Permission Badge Count Write me.everything.badger.permission.BADGE_COUNT_WRITE
- Nz Co Southerncross Mysoutherncross Dynamic Receiver Not Exported Permission nz.co.southerncross.MySouthernCross.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Nz Co Southerncross Mysoutherncross Permission C2d Message nz.co.southerncross.MySouthernCross.permission.C2D_MESSAGE
