HP Smart APK

Version - com.hp.printercontrol
Last updated: Tue, 04 May 2021 16:46:41 UTC
printercontrol,productivity,smart:, download, tank plus 555, tank, tank plus 655, mac, tank plus 570, tank plus 555 test,phone, windows 7,

HP Smart apk

APP Information

Download Version (2650)
Apk Size78.92 MB
App DeveloperHewlett Packard Development Company, L.P.
Malware CheckTRUSTED
Install on Android7.0 and up
App Packagecom.hp.printercontrol.apk
Website http://www.hp.com/go/mobileprinting

Download HP Smart APK

App Description

HP Smart is printercontrol,productivity,smart, content rating is Everyone (PEGI-3). This app is rated 4.81 by 16 users who are using this app. To know more about the company/developer, visit Hewlett Packard Development Company, L.P. website who developed it. com.hp.printercontrol.apk apps can be downloaded and installed on Android 7.0 and higher Android devices. The Latest Version of Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 223021+ times on store. You can also download com.hp.printercontrol APK and run it with the popular Android Emulators.

Set up, scan, print, share, and manage your HP printer

App ChangeLog

  • Minor enhancements and bug fixes.

App Screens

HP Smart App Screen 1HP Smart App Screen 2HP Smart App Screen 3HP Smart App Screen 4HP Smart App Screen 5HP Smart App Screen 6HP Smart App Screen 7HP Smart App Screen 8HP Smart App Screen 9HP Smart App Screen 10HP Smart App Screen 11HP Smart App Screen 12HP Smart App Screen 13HP Smart App Screen 14HP Smart App Screen 15HP Smart App Screen 16


Apk scan results

Apk Scaned By TotalVirus Antivirus,com.hp.printercontrol.apk Was Risky.Detected 2 From 55 Scan.
Scan Stats:harmless:0|type-unsupported:10|suspicious:0|confirmed-timeout:0|timeout:1|failure:2|malicious:0|undetected:61|
File type:Android
Magic:Zip archive data
File size:82751316
Uncompressed Size:16269665
Contained Files	:3442
Contained Files By Type:xml:372,ico:1,gz:1,jpg:6,js:1,so:10,txt:1,ttf:6,png:470,


requires following permissions on your android device.

approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

change network connectivity
Allows the app to change the state of network connectivity.

allow Wi-Fi Multicast reception
Allows the app to receive packets sent to all devices on a Wi-Fi network using multicast addresses, not just your phone. It uses more power than the non-multicast mode.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

Allows access to the list of accounts in the Accounts Service.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

activity recognition
Allows an app to receive periodic updates of your activity level from Google, for example, if you are walking, driving, cycling, or stationary.


Certificate Issuer:C:US, CN:Hewlett-Packard Company, L:San Diego, O:Printing and Personal Systems Group, ST:CA, OU:Inkjet and Printing Solutions
Certificate Subject:C:US, CN:Hewlett-Packard Company, L:San Diego, O:Printing and Personal Systems Group, ST:CA, OU:Inkjet and Printing Solutions









Interesting Strings


Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Aradhana Pandit-avatar

    Aradhana Pandit


    I have not been able to use my printer at all. I can't connect any device to it. The devices that were previously connected to it say that the printer is offline. This has literally been the worst purchase ever. This app can't recognise my printer, my printer is just sitting at home taking up space and serving no purpose. No matter what I try to fix it, nothing happens.

  2. Michael Kwapisz-avatar

    Michael Kwapisz


    download Horrible, It looks good, and have the functionality i asked for, on paper. I have now struggled for a day and I can't get it to scan anything. Contacted support but they are in an endless loop of have you tried to rest the printer? Factory reset? Etc still it won't print. God i miss my old canon printer where i just plugged it in and it worked.

  3. John Mitchell-avatar

    John Mitchell


    tank plus 555 Last update, over a month ago, broke the app, still not fixed. Since the last update, I can no longer use certain features to print from/using my phone. If I try to use camera scan or copy it doesn't open the camera, just a black screen displayed. Impossible to log into my account from the app. Please fix.

  4. DSEGTeam-avatar



    tank Very bad, so dissatisfied and disappointed, doesn't connect to printer though I've used this app with the same printer for almost two years now, I use this for my business work files and this has definitely affected our daily quotas and we have been holding for print outs of our files which is basically overdue paperwork and we have to wait for how long now for a fix? ..

  5. Len Dorien-avatar

    Len Dorien


    tank plus 655 Forcing a user to make an account and login every single time they want to print a document is absolutely ridiculous. I should not have to log into hp's cloud services just to use the printer that's sitting 5 feet away from me. Worse, it makes you log in even if you're trying to use Wi-Fi Direct. How the hell am I going to log in if I'm connecting to my non Internet connected printer? Worst of all, it is impossible to get help. No phone or chat options to get help are a big F.U. to customers.

  6. Peter Saunders-avatar

    Peter Saunders


    mac Didn't realize the smallest printer would give me the biggest headache! Bought 12 mths ago, 'twas perfect! Now I am forced to create an account and then sign in to use the printer THAT I PAID FOR! Imagine having to create an account and sign in every time you wanted to drive your car? That's what this feels like. Well HP, once I am out of ink I will be buying another brand of printer and sabotaging yours. I will NOT be donating it anywhere as I don't want others to suffer as I have. Au revoir!

  7. ImaGo- Ry-avatar

    ImaGo- Ry


    tank plus 570 Absolutely terrible. The idea that i need to connect to HP Cloud to print and scan locally, is brutal. If my internet is down or HP server is down you cannot use the printer. Tech support is useless, they are impossible to connect with. Virtual assistant is useless. Waste of my time and money. Ive never had a more frustrating experience. Sat on their phone line for an hour while they gave me an automated song and dance about how much they care. Eventually hung up. Avoid this product.

  8. Sparks-Chellee Sanders-avatar

    Sparks-Chellee Sanders


    tank plus 555 test stuck with this app cuz i have an HP printer... HP software sucks, printer goes offline without my permission, software says my printer is in error or offline more than it's available to print. prints well enuff when it works, but most of the time it doesnt work. soon i will be getting a different more reliable printer. gone are the days when HP was a dependable product.

  9. beth f-avatar

    beth f


    phone I bought my printer just under a year ago because it looked easy to just plug in and effortlessly connect wirelessly. I even joined the HP Ink program that monitors your ink cartridges and before you're even out of ink, new cartridges are sent to you. It's a very simplified program too & reasonably priced. However, my issue is that it isn't working now to print off of my cell or my laptop. What is the issue now??? I don't have HP support now so your app needs to fix this.

  10. K M-avatar

    K M


    windows 7 This app used to work fine on my Chromebook. Now it actually does nothing. I tried to login using my credentials and it redirects me then just sits with the spinning wheel of death. But, at least I could still print and scan. Then I had the bright idea of uninstall/reinstall. Now it won't let me do anything without logging in, but it still won't let me log in! Really, HP technology, you can do better than this.

  11. Lou Hadley-avatar

    Lou Hadley


    This used to be a really useful app, but its started asking me to log into it. When I do it gets stuck on a "thanks for your patience screen" indefinitely (I've tested up to 3 hours), and even going to their website I can find no way to contact support about the app. It is not an option under any of their categories, and you have to pick the product to be able to even get an email address. If I could give it 0 stars I would - like this it is completely useless.

  12. Jimmy Couch-avatar

    Jimmy Couch


    The HP smart app is fine, but I do not recommend to anyone that they would subscribe to the HP instant ink program. They tell you that because of your subscription your ink will be replenished automatically, because of your subscription. What they don't tell you is that if for any reason you can't pay the subscription, they turn your printer off so that you cannot with cartridges that you have already paid for and are in your printer. Absolutely horrible, and outright theft.

  13. Britnee D-avatar

    Britnee D


    Use to work great but not anymore. Everytime I open the app on my chromebook, it will allow me to enter my username and password but it won't go past the "thanks for your patience" screen. I have uninstalled it a few different times and nothing is helping. Now i'm looking at getting a new printer because I have to be able to use it.

  14. Emily Pyers-avatar

    Emily Pyers


    Awful. The set up process is not intuitive at all. Yesterday I took the tablet I had installed the app out of the house and apparently that broke my printers connection to my Wi-Fi. Now i can't even find the printer again using the app to reconnect - I've just lost an hour of my life mucking round with it and I'm seriously at the point of just dropping the printer of at goodwill, since it's apparently useless now

  15. Jonathan Fallet-avatar

    Jonathan Fallet


    HP is 100% trash. You need the HP Smart App, then the HP Print Service Pluggin app to even attempt to print. Then you are forced to sign in to the app just to print something IF their garbage printer even finds the wifi or tells you it is out of paper for the 50th time and maybe after an hour or messing with the app and looking at YouTube for the errors you get, you may be able to print. I will never use HP after this printer beefs it.

  16. Alice Pierce-avatar

    Alice Pierce


    I cannot print to scale on this app. I print mostly sewing patterns, which need to be printed at exactly 100% scaling or they're useless. This app only offers "fill page" and "fit to page". So completely useless app for me (even if it does work smoothly compared to what other users are experiencing). I'm not expecting any response from the developer at this point (reading dozens of one star reviews). But well.

  17. Irene Hernandez-avatar

    Irene Hernandez


    Worked fine a month ago, even if it was inconvenient to have to switch to direct wireless to actually connect to the printer. But now it doesn't allow me to do anything without signing into n HP account, and when I try to login i just get told thanks for waiting and never be allowed to actually setup the printer so now. It was bad enough when it would allow for a direct connection via USB and now they pull this? Edit: It worked fine enough on my phone, but it doesn't work with my chromebook.

  18. Destiny Zane-avatar

    Destiny Zane


    I've been stuck on the "thank you for your patience" screen since logging into my Hp account. Please fix this, chromebooks are awful enough for downloading helpful software. This just ads to my regret of getting one. It is rediculous that there are so many hoops to jump through and apps to download to simply scan one stinking document!

  19. Jashawa Addington-avatar

    Jashawa Addington


    1. Brackets "[]" are not invalid characters. So you could just make Save file naming easier by allowing the OS save dialogue to do the whole naming process, since it comes up when selecting the folder anyway. 2. I hate having to sign/re-sign in to this app (on each personal device) to use any of the functions. And if I could use the device effectively without the software, I really would.

  20. David Sanchez-avatar

    David Sanchez


    Hp smart app worked with my printer then stopped. Printer works from laptop and is online. Tried all the normal things...reset router, reset printer, Uninstaller app and reinstalled...still wouldn't work, so I contacted hp. Hp won't answer any question or help...because printer is out of warranty??? Printer isn't the issue, the app is and hp doesn't offer any support for their own app. Seems like only solution is to NEVER buy hp products???

  21. jeffrey harris-avatar

    jeffrey harris


    The app works really well. But sometimes you have to have this app open so your other apps can see your printer and I absolutely hate that it makes you make an account just so you can use your own printer. I started getting scam calls right after I made the HP account.

  22. Felix Lipp-avatar

    Felix Lipp


    HP is supposed to be the leading brand in printers but nothing works, wth. There are so many customers like me saying even recently bought printers just randomly stop working or stop connecting to specific devices. Like, this app is basically made for people who can't print using their pc cause HP friggin sucks. Instead of simply building products that work, they create an app that sometimes does. I've had it with this, whenever I have to print or scan something I go through a mental breakdown.

  23. Heiko Stüber-avatar

    Heiko Stüber


    Why do I need to log into the HP account now... Even created an account, but login in not working. "Thanks for your patience..." Thanks HP, now I cannot print anymore. Please fix it! Update 1: Login works on smartphone but not on Chromebook. Update 2: Using Firefox instead of Chrome, the login is working now using the Chromebook.

  24. Lora Nordstrom-avatar

    Lora Nordstrom


    It's great when it works, but it breaks with every update: it can't find my printer anymore, or says some services are unavailable. I rely heavily on printer scan. It works intermittently on my phone, but not so much on my tablet. HP support keeps telling me to uninstall the app, remove web services from the printer, reinstall the app, and add the printer. This requires getting another stupid claim code and breaks connectivity with other devices. After decades, this will be the last HP I buy.

  25. Daniel Creen-avatar

    Daniel Creen


    I want the mobile app to control my printer, but it doesn't do that. It's only set up for remote functions, but not for in home. For instance, the app doesn't copy or scan from the flatbed or document feeder - only the desktop app does that.

  26. Adam Quesnell-avatar

    Adam Quesnell


    Diabolical app. This app is an absolute joke. I have spent over half an hour trying to print one document and I still haven't succeeded. App used to work fine, then they changed it so you have to sign in. Now nothing works. Last time I ever buy and HP printer. At this rate it will be going in the bin.

  27. Yvette Wright-avatar

    Yvette Wright


    The entire app crashes every time I click Print Documents > PDFs > app closes itself. It happens every single time I try to print a pdf. I have to email it to my printer and sometimes it takes weeks to actually get to my printer, so I don't use the app anymore. It also only finds my printer if I connect it via USB to my router, so that's not good.

  28. Tatiana Ruvalcaba-avatar

    Tatiana Ruvalcaba


    Worked great for months, but stopped two weeks ago. It requires me to sign in but don't accept my log in information and says thank you for patiently waiting while the log in wheels rolls on. No one at HP can help fix it, they actually don't even understand what I am talking about they keep wanting to fix my printer which isn't broken.

  29. Julie Turner-avatar

    Julie Turner


    MOST frustrating app on my phone! Makes you print help/manual instructions from your printer instead of displaying them in the app wasting your paper and ink! Also, said feature is completely useless when you're experiencing a printing issue. I'm attempting to use this app with an HP Envy Pro 6455 so maybe it's the printer but as of yet the app has been mostly useless.

  30. Jack Harris-avatar

    Jack Harris


    How can a big company like HP have such an outdated and poor performing app like this? It must be embarrassing for them! They even explain in their notes that versions of Android after 7 won't display networks so theie application won't work. After Android 7? Really? Is HP even aware that the current Android version is 11? Do they know that Android version 7 was released five years ago? Nobody runs Android 7 today. Nobody! Five year old software that doesn't work should be withdrawn.

  31. Daniel Zepeda-avatar

    Daniel Zepeda


    Terrible. Just making work more difficult. The app should NOT force you to create an account to use your own printer. And the conditions to create and recover passwords are ridiculous. It's my printer. I paid for it and I just want to use it. Make me lose my time with unnecessary security which just benefits them and not the customer.

  32. Dany-avatar



    Printing with HP overall has been a horrible experience, when it rarely works it's good, but most of the time can't do anything without home internet and without logging in, randomly refuses to print, randomly can't connect to devices, refusing password, affecting every printer and phone and PC I tried. I know how difficult programming is and anything to do with networking, but this is just ridiculous.

  33. porriale-avatar



    What a rubbish app. My printer is connected wirelessly, I can print from any software and I can scan using Windows Print & Scan, but HP Smart keeps telling me that the printer is offline!!! HP's own product has no idea that my printer is there, even though every other app on the computer does! Well done HP!

  34. Bee Tea-avatar

    Bee Tea


    HP do you even read the reviews on your app? Look how many people are complaining that the app is flopping for them. It doesn't save your log in info to allow for ease of access. You will have to log in every single time you use this app if you dont print on a regular basis. Logging back in is painfully slow as it will direct you to website to log in.

  35. jaasiel texcahua-avatar

    jaasiel texcahua


    There are way too many steps to take before I can print. Making an account that requires phone number verification for a printer I own, why? Download a plugin/second app that requires location permissions for me to use it; what's this app for then? At most it should be three steps to print what I want: see printer, select printer, print document.

  36. Viktor Cherniavskyi-avatar

    Viktor Cherniavskyi


    While trying to set up the printer without WPS, the app can connect to printer's WiFi. But it can not make printer to connect to the home network, showing the empty network list. Of course it can't detect any networks when printer is not configured and smartphone is connected to the printer! It should have prompt me for the home network details like desktop app is doing. £9 Chinese smart plug can do better.

  37. John Lofthouse-avatar

    John Lofthouse


    I don't understand why we need to install multiple apps just to use our printer. And a bad app at that. It's barely useable and complicated. Added features aren't worth messing with just to use basic functions. I'm going with a different company.

  38. Kitti Ehrisman-avatar

    Kitti Ehrisman


    It's broken. Won't let you sign in. Thankfully, could still print by emailing a copy of the document to the printer. However, I really needed to scan something. SOL Was hoping today's update fixed the problem. It did not. 3 stars because when it works, is nice.

  39. BJ-avatar



    Will not buy a HP smart printer again. Absolute junk. Had to uninstall and reinstall the app several times. It seems like it just quit after the update. Might as well be a paper weight. Don't use it much, bit it would be nice if it worked when I needed it. Good thing it was cheap

  40. Joel Uhlmeyer-avatar

    Joel Uhlmeyer


    One of the more useless setup apps I have ever used. "Make sure your printer is connected to the same wifi as your phone" and then 0 instruction on how to check that or change it if it needs to be changed. I'm a younger engineer and setting up my HP printer has been a confusing, frustrating nightmare.

  41. Tamara Rieth-avatar

    Tamara Rieth


    This whole setup process is making my head hurt. It would be worth it if it resulted in having a working printer. I was sent a printer but no instructions and trying to glean any information out of HP support is like driving in the dark with no headlights. And no, YouTube was no help either. The virtual assistant told me to take it out of the box and plug it in. Really?!

  42. Denver Bax-avatar

    Denver Bax


    Terrible, printer works fine on PC and laptop. On mobile devices its outright impossible to connect the printer let alone print. An account is also required, I don't print much so I don't need all the fancy features. Just "printing" from a mobile device impossible without an account. Terrible service.

  43. Mike Nguyen-avatar

    Mike Nguyen


    The app in itself works rather nicely. As mentionned by some other recent reviews, the main problem is the latest update which seems to now force a login to HP Cloud to be able to use the printer... An optional login would be fine, but this is a forced login else the app cannot be used. Not good. Not good at all. I do hope HP changes this behaviour.

  44. C O-avatar

    C O


    Update: it's worse. Many unhappy comments. Mopri app works pretty good. I used to be able to send a photo or doc to my hp printer. It's on wifi & I belong to the ink program. Now I must choose a photo from a folder HP assumes my photo is in, eg Drive, Amazon, Drop box or my gallery. If the photo is one of these folders it will not print, there is no way to just print it. This is ridiculous! I use to be able to batch print. Now I must go back & reset the printer for each photo! I use

  45. Marie Jones-avatar

    Marie Jones


    I am very disappointed. This printer HP Desk jet 2724 is horrible.I brought it because I needed a printer immediately for an appointment in a couple of days I cannot get it to discover and connect to the WiFi. It just keeeps spinning and spinning when trying to get it to connect. I hope I kept all the information so I can mail it back,which I may not do, because it will probably cost me to much money. Do not buy,don't waste hour money.

  46. Recipies Household-avatar

    Recipies Household


    Horrible. -- location location location. Why is it that this app needs location permissions and enabled for anything and everything? if they are truly not collecting data why is it the one permission that if denied renders the app useles? If the printer is connected to my network that is all it needs in order to work.

  47. Shel TR-avatar

    Shel TR


    Totally flaky! Sometimes, one out of my four devices can (eventually!) be finagled to work. Whether I'm printing or scanning to file. And I'm repeatedly prompted to log-in to an HP site, just to be able to use my printer. Screw that! Why should I have to "go through" somebody else (potentially making my print / scan available to that 3rd party)...?!?! The hardware, itself, is decent. But the printing cartridges are consumed quickly. So, nothing about that HP purchase was a great success....

  48. Becky D-avatar

    Becky D


    I have this app on my ipad & it works perfectly fine. I used to have this app on my chromebook 3 & it worked fine too. But I just downloaded this app on my new chromebook 4 & it won't let me print or scan anything until I sign in & when I try to sign it I get a message that says "Thank you for your patience" & it stays like that for hours unable to login yet I am logged in on the website. It has been very frustrating for the past three days & I'm just going to delete this app now.

  49. Ben Desmedt-avatar

    Ben Desmedt


    After several attempts of getting this to work on my chromebook, I decided to contact the developer via the email provided on this page and got an auto-reply acknowledging the issue. They basically say "Have you tried turning it off an on again" restarting the wifi/app/router, etc. Obviously I had already tried it all, I saw the IT-crowd. Guess I won't be scanning docs with my chromebook. Like the printer, but the app is abysmal.

  50. Justeene Johnson-avatar

    Justeene Johnson


    This app was working perfectly fine on my chromebook for the past 2 years that I've had this printer and my chromebook. However, up until a few days ago, the app is requesting for me to sign in to my HP account, on my phone this was a breeze, yet on my chrome book the app just says "thank you for your patience" and continues to buffer for hours then stops working all together. I've already emailed hp support with no response. A major letdown for me.

  51. DrDoboth-avatar



    Beyond terrible performance, unnecessary, forces you to give more info for an account than A PRINTER APP should ever need. It never works first try, I always have 20 minute wait times on every device. Prone to crashing. Sometimes just doesn't send the print or scan signal. Regularly loses connection to the printer and needs to be set up. Sometimes just loses commands you sent through it. Chiseling stone is faster no joke. The only thing I've ever had that gets worst and more difficult with time

  52. dc and marvel-avatar

    dc and marvel


    Very difficult to use, the Q and A section is very complicated. The instant ink is horrible as it only counts the number of prints not ink so you may have loads of ink but won't be able to print but the printer will print information about it, money grabbers! Tried updated my new card so I can print but to no avail and the automated chat is rubbish as it can only answer or respond to questions that are already on their system and ignores the ones you type in, surprised that they are Germany.

  53. Pachu-avatar



    Ok...everything was working just fine...until now you are forced to create an account and log in everytime you want to use your OWN printer...and of course, agree to the terms and conditions imposed with all the consequences. Lame.

  54. Lyna Petraccone-avatar

    Lyna Petraccone


    Trouble logining in and using the app. I sign in and it says loading and it may take up to 20 seconds. I literally waited for several minutes and nothing. This is absolutely frustrating because I can't use my printer and it feels like a struggle to scan or print anything.

  55. John Morrison-avatar

    John Morrison


    its been aweful. Everytime I try and use it I have to wait for another update to enhance my experience. Spend more time enhancing than actually getting anything done with it. waiting again because I want to use my printer. It really sucks and I need to get going

  56. Daniel O'Connell-avatar

    Daniel O'Connell


    I tried this app when I bought my HP 6400 Series last year. I tried using it today, March 7, 2021, and I have been trying to troubleshoot it for over an hour. Update; App is working, but now the alignment needs attention. When I clicked the link to manually print a page, I got a 404 Error. Does HP exist anymore?

  57. Tomislav Mihalić-avatar

    Tomislav Mihalić


    Two days ago printing from this app from my mobile phone was just fine. From yesterday it just prints 1-2 top bars/lines on the paper (and that takes ages) and ejects it. Printing from PC still works but it also takes ages to complete. Done some maintenance and diagnostics with HP Print and Scan doctor app but with no "healing" 😬😡 Trying to find problem and repair it from both of the apps within a reasonable time is just impossible. Thinking of returning the printer...Canon was just so simple

  58. Stephanie Daly-avatar

    Stephanie Daly


    This app was fine, until a month ago. Everytime I try to print or scan, the app shows my printer but then asks me to sign in, resulting in a "Thanks for you Patience" message that lasts for hours. Hate to tell you all this, but I don't have any patience left. Super irritating and no fix.

  59. Punky Goth-avatar

    Punky Goth


    Useless App Bought the HP Deskjet 2752 and it is completely useless. Tries to set up the Wireless Printer and it failed, followed every insteuctions amd even watched a couple of you tube videos and still nothing Bought the cable in case i would not have acess to wifi and it still doesnt print....and yes i inserted both carthridges. Piece of garbage!!

  60. Ollie olejarz-avatar

    Ollie olejarz


    This app is absolute shite I'd expect better from hp but looking at other people's feedback everyone hates it. Fortunately I've only had my printer a few days and it's going back to the store for a refund. I'll be sticking with Epson in future.

  61. -King- -Singh--avatar

    -King- -Singh-


    i use printer commercially and i need to use this app 100 times a day so the problem is it doesn't save default print setting for future as its setting resets every time i close app, for example mostly i print on black and white, draft quality setting but this app always opens in color, best quality setting, so every time i need to change its setting, 2ndly after connecting to wifi i always need to select printer for printing even if I'm using only one hp printer no default saved printer setting

  62. Kim Griffith-avatar

    Kim Griffith


    There are so many people unhappy with this app. I have had my HP OfficeJet 3830 printer almost 3 years. I have used the HP Smart app almost 5 years now. I have had to change phones 3x's in this 5 years. I have not had any of the issues other have. (Probably just jinxed myself). When I was working from home doing bookkeeping for some churches, i signed up for the Ink replacement. It was great when I needed to make colored & black copies.

  63. Alessandro Formenti-avatar

    Alessandro Formenti


    Hp Envy 6020, worked for one month with increasing connection problems then suddenly did not connect to tablet and pc. Now sometimes connect only with my phone but scan doesn't work anymore, only print. Many times it just sleeps and no connections available. Don't know if problems reside in printer or app but situation is unacceptable.

  64. Kundan Prasad-avatar

    Kundan Prasad


    I had this app working fine on my Chromebook but after reinstalling this app it's not working at all. After login into HP Smart portal, it redirects to HP Smart app with the spinning wheel with a message 'Thanks for your patience...'. This window never disappear and does not allow me to do anything, completely blocked. Quite frustating. HP must fix this issue as soon as possible.

  65. C D-avatar

    C D


    Zero stars wasn't an option. Smart is the last word I would use for this and my printer is at risk from being thrown out the window. Whatever happened to turn printer on, connect to device, print? So many hoops to jump through! Got a new router, I cannot describe the pain it has been to sort that out. I tried scanning, you know what, I got so fed up of trying to get the stupid thing to load that I found a different app that just scanned and worked... instantly. I won't buy from HP again.

  66. Sidath Senevirathne-avatar

    Sidath Senevirathne


    App is absolutely horrid on both mobile and PC. Upon start up, the buttons fail to work, it won't detect the printer, it will flash the "can we have your usage data" screen and auto-accept for you, it will completely forget the printer (causing you to go through the set up process again), and the app constantly crashes. Updates come and go yet somehow this app remains to most problematic application I've ever come across.

  67. Balaji Krishnan-avatar

    Balaji Krishnan


    Very unhappy due to these reasons: 1 Just to print a local print from local phone to printer, it requires a registration with HP. Unacceptable 2. It doesn't remember the sort order. Every time, it tries to sort files by Name. I had to change to 'modified' and 'latest first' every time 3. May times, the printer just waits with the blinking power light for minutes before printing the remaining half of the print out. Network is definitely not the reason 4. The software always choses 'color' even for black and white content 5. When I want to print an image in black and white, the software shows the gray shades nicely but the print content is just a white paper with nothing in it. Reason: My color cartridge is empty

  68. Erik Hagebols-avatar

    Erik Hagebols


    This app is a real pain. Connecting to the HP printer is torture. The HP printer itself is a piece of trash. Even during a multi page scan the app just forgets a printer was there a second ago. The app makes me mistrust HP and I loathe the pushing of ink subscriptions.

  69. Gigi Picasso-avatar

    Gigi Picasso


    I can't add my printer. App cancels my request to add a device or printer. Every time I pick my printer type right before the option to put it on my wifi network shows up an error box saying we're sorry something came up etc.... And does not allow me to add my printer. This is very frustrating as this used to work prior to the last upgrade

  70. Olivia Forrest-avatar

    Olivia Forrest


    Absolute livesaver! As a both a university student and a traditional artist, scanning both homework and drawings is such a breeze! Now I don't have to hunt for a scanner. However, the app can be extremely clunky, and I hate it when it starts scanning random things. But otherwise, a great tool.

  71. Antriksh Sharma-avatar

    Antriksh Sharma


    The only thing I'm sad about that the estimated ink supply doesn't show. I've tried with different devices and different printers. It doesn't work. Devs make our life just a little easier and please fix that. Thanks.

  72. Pagan Min-avatar

    Pagan Min


    Honestly, this was a decent app until it suddenly decided to need WiFi to print. Ok sure, I can put up with that. Now, I can't even print or scan anything without needing an HP account? Why?! Personalization?!? Enough is enough, I'm getting a new printer that ISN'T HP so I don't have to deal with these many hurdles just to USE a printer. Good riddance.

  73. M W-avatar

    M W


    Its slow. It doesnt detect the printers. Freatures like scanning are not available. Wants you to use and set up on line aaccounts. Wants to use location data. I cannot imagine a worse product. Massive disconect between normal expectations and reality. 0 stars if yhat were possible

  74. sherri cornelius-avatar

    sherri cornelius


    This app sucks. It will NOT connect to my phone. It use to work occasionally, now it won't work at all. I've tried everything to reconnect my phone to printer and it "can't find it". There has to be a better app.

  75. Tom Klausing-avatar

    Tom Klausing


    Does not work on Pixel 4 phone. After connecting to the printer's wifi network, the app does not display any visible wifi networks. So it says to go back to a computer and do the setup there. But if you have a chromebook, it then says go to a PC or Mac to continue. That doesn't work for me.

  76. MrSlywolfe-avatar



    the last update I can't scan thing from my printer to my phone anymore. they said laserjet printers were having this issue. until you fix this . 1 star. it was working fine, but updates. and the recent updates supposedly fix the bug. not really still can't scan

  77. Travis Endlich-avatar

    Travis Endlich


    I used to love this app. Was nothing wrong with it. BUT NOW I have to log into hp just to use the stupid thing. I just want to print stuff I don't need to log into the internet that don't work very good where I am at just to print a sheet of paper that I need. Stupid stupid stupid. Unhappy with the changes. Need to keep it "kiss". Which means keep it simple stupid. Not make things hard by adding lot of extra things.

  78. J-avatar



    Get Epson not HP! Stupid idiots who made this app are a bunch of morons. Can't print anything once the printer goes into energy saving mode or if it's off. You'd say, well then turn on the printer or reboot. Wrong! The current print job gets stuck forever even if you try to cancel it. You have to re-install the app completely to erase the print job. This is so stupid. I am an I.T. guy. HP is going back to the stone age with their newest printers and apps. I never had this issue with Epson...

  79. Helga Törneryd-avatar

    Helga Törneryd


    When it worked it was quite good, it's a good thought, but now it can't find my printer anymore, ever, and now I can't use the photo-scanning for some reason the app won't tell me, since it refuse to load. Quite useless..

  80. Madelain Kruger-avatar

    Madelain Kruger


    Why on earth do I have to create an account to use this apps functions???? Its absolutely stupid. It connects to the printer just fine and then suddenly you need an account to actually use the app. Thought it would be an easy way to print from my phone and scan back in, now I'm just gonna uninstall it. What a freaken waste of my time. Don't even waste your time on this app.

  81. Andy Darby-avatar

    Andy Darby


    Print OK Scanning (wireless) forget it! Main purpose for buying the 179fnw printer was for wireless scanning. Even a replacement printer hasn't solved the problem. Is it the app? I have don't know, but USB wired connection from the printer to a Win10 laptop works fine. I suspect the android app. Tried several android tablets and mobile phones - none will work (scanning). Win10 HP Smart is also VERY VERY slow. Printing is fine from all devices. Expected much better from HP.

  82. Patrais S-avatar

    Patrais S


    Never used a printer that was simple and intuitive to set up, and this is no exception. Why would I need 2 apps and an account just to print from my phone? Also, doesn't support printing from a WORD doc on mobile.

  83. Pavel Miller-avatar

    Pavel Miller


    I have been using this app and loved it. But today I wanted to print some PDFs and saw annoying message tells me to log in. Why? I don't use online functions. I just wanted to print my documents. One more annoying thing: My HP Envy 5000 suddenly goes to update, when I wanted to print some important documents and had no time to wait.

  84. Italian Stallion-avatar

    Italian Stallion


    Printer functions work but... Transferring scanned files using this app is ALWAYS inconvenient, inconsistent, and a lot of the times does not work. For some context, I consider myself to be pretty handy with electronics and even built my own desktop computer and desk.

  85. Michelle Parker-avatar

    Michelle Parker


    Every update creates issues I'll be buying new printer.The latest damn update means saving images doesn't happen unless per scanned image I log into account log out then log back in now that doesn't even work.Help doesn't exist they don't reply to messages.Previous update have full ink prints like it's running out previous update to app would say I didn't have a wi-fi connection though did the next update fixed it creating the ink one it takes developers weeks to fix issues they create.

  86. Telly Hayes-avatar

    Telly Hayes


    I am very sadly disappointed because for days my printer will not connect with the wifi that my phone is connected to. I've tried to reset it. I am giving this one star and if I could give this app no stars that's what I would do👎🏿👎🏿👎🏿👎🏿👎🏿. I don't understand what the hell is going on. Now I cannot get my printer to do anything not print or scan zeroooooo tolerance now.

  87. Niels Christian Ørgaard-avatar

    Niels Christian Ørgaard


    Nopes, avoid Even most basic things like just scanning a piece of paper requires a cloud account. This is just plain bad. Find a different solution, return your device to the store and get something from a different manufacturer.

  88. Chrisshanda Hoskins-avatar

    Chrisshanda Hoskins


    Horrible I have lost so much money in my business because I'm unable to print pictures. I had to spend out of pocket money to get pictures printed for customers. I also have to uninstall and install the app at least once a month for it to print from my phone or reset the computer. This is horrible.

  89. Eve Ferracci-avatar

    Eve Ferracci


    This app sucks! I can not print from my computer. Whenever I go to print it asks me to log in and once I put in my information it says, "thank you for your patience" and the loading wheel spins forever without logging me in. I contacted customer support via chat over a week ago and they were not helpful. They told me I would be contacted soon via phone by tech support to get this fixed, I have still not been contacted by tech support and I am still not able to print all the documents I need.

  90. Kirsten J-avatar

    Kirsten J


    Have been using and loving this app for months now but I have been trying to print something important for the past week and it keeps telling me that I need to log in. Once I log in, it pops back to the app with a loading screen that says "Thanks for your patience..." and then the app gets stuck on this load screen for hours and hours. My patience is gone and I am very unhappy. I shouldn't have to log in to print something anyway.

  91. Don Bui-avatar

    Don Bui


    The need for an online account to print is not necessary and not welcome. Upon creating one, the message: "You will be directed to HP Smart in a few seconds" lasts forever until you restart the app. HP has made printing harder with more steps in between

  92. 30_kisses _-avatar

    30_kisses _


    I use my printer almost everyday, everything worked just fine, but now with the new update I have the same problem everyone else has. It never connects to the WiFi network, and the app never finds the printer. I've even bought new ink before this, for nothing! It's been two or three weeks now that it's keeping me back from my job...

  93. Zach J-avatar

    Zach J


    I literally cannot express how much I hate that I need an account to do anything with this printer. I don't print all that much, so if I forget my password, or need to print from a new device, I gotta go through the password recovery system just to print something. I would never ever even recommend getting this printer. The IoT really sucks sometimes.

  94. Nhlamulo Tinghitsi-avatar

    Nhlamulo Tinghitsi


    If you've just bought an HP Printer you might as well return it. This app doesn't work anymore. Constantly says connect to wifi but that's what I have been doing. It basically needs an account for you to "print". They stopped the scanner from working now I can only use the built in scanner on this app, so what's the use of having a printer that can scan?

  95. Joseph S-avatar

    Joseph S


    Forces you to make an account and sign in to print life changing documents. If there's no internet, you can't print. It wasn't like this before, and everyone is rating 1 star as of recently. I am already letting my group of 100+ peers to avoid this app at all cost because of this clown decisions 🤡🤡🤡🤡

  96. Kimberly Kotvas-avatar

    Kimberly Kotvas


    I Love the HP Smart printer app, I use it quite a bit right from my phone. Now they have updated this app and you can print anywhere that your phone goes and they also added Mobile Fax. How cool is this. You can even order products for you HP printer and if your in need of ink they will ship you that for free!! Thought I Loved this app before. NOW I REALLY LOVE IT, If I could rate this app a 10 Most definitely would!! Keep up the great APP, HP🖨📠

  97. Mark Manning-avatar

    Mark Manning


    Handy app but its not good enough only has the option for just A4 print, but you cannot change it to A3 print useless, when you have a printer that is capable to print A3, how the fxxk am I going to print A3 on my OfficeJet pro 7720 from a Android ???, no option to change it from A4. ???,

  98. conrad martin-avatar

    conrad martin


    This app does not accept my printer it did and now it don't. It won't scan nor Print. It SOMETIMES copy's. I've only had both my laptop (chrome "thingy") & my printer since November. It's ALL way out of my realm. I've done everything that it's told me t'do over & over & over again t'no avail. I don't know what to do next. 'cept throw it at the wall. Aaaarrghhhh. It's doing my dome in.

  99. James Strickland-avatar

    James Strickland


    The app stopped working. It's useless which means the printer is as well. All support articles mention having the latest version of the software which I do but it still doesn't work. I cannot sign into my hp smart account as well.

  100. Lydia Selwood-avatar

    Lydia Selwood


    I'd STILL like to have a choice ... Because: as I wrote before ... "I generally like this app, but when I click on an App and it gives me ONE of 2 choices -- I SELECT A 3rd option. As the owner of MY PHONE -- I should have 3 options: 1) "update now" -- IF I SO CHOOSE ... 2) "Exit" -- AGAINST MY WISHES 🤬 3) "Continue" WITHOUT being FORCED to accept UNDESIRED UPDATE ... •• Updates should be MY CHOICE! •• So, if #3 is NOT available ... Then I choose Option #4 --> UNINSTALL, it's MY PHONE !!!

  101. Angie Monzon-avatar

    Angie Monzon


    great app I use this app to submit documents for work. it's everytime I need the papers I scan come out very clear, papers I copy are very prestige. the app also accounts for my ink so I don't have to run to the store everytime I need ink. it counts for it and sends it even before I run out. it's one of the better apps Ive used for copying and scanning and I've had it for a couple of years and had no problems

  102. Sebastian Kurzeja-avatar

    Sebastian Kurzeja


    HP is junk period, always has been always will be. •Lies about being low on ink. If you put in brand new black and choose black and white it still prints cyan to show you how low on ink it is until you throw that color cartridge out 🙄 •Constant connection problems, works for weeks then doesn't. Programmed by idiots. Some days I could literally get it done quicker driving to staples. •Out of blue refuses to print, forces me to register acct. F your account, I need prints for work idiots!

  103. Gemma Lines-avatar

    Gemma Lines


    Have been using this app for about a year now as I have an HP printer. Was a bit disappointed when this morning I was forced to create a login to use when I was already running late for work. I don't often use our printer. But my daughter informed me with little notice that she had a project due this morning so I thought easy as I'll just print it... Due to the whole process loading incredibly slow or timing out I had to give up.

  104. Jessica Haumschild-avatar

    Jessica Haumschild


    I have never had so many issues with a printer. I've been a receptionist for a dental office and construction office and have had to deal with alot of printers. But this printer and/or HP Smart app has me wanting to pull my hair out. It takes over an hour and me unplugging and plugging back on for me to be able to print even one page. :( Very frustrating since I use this printer for home, work, and school projects.

  105. Oriri Riririri-avatar

    Oriri Riririri


    Worst update ever. It doesn't just block all activity if you don't log in to your account (hard to do with a bad or no internet connection), for me it just straight up doesn't load the log in page. I have no problems on the website, but the app just plain won't work and is stuckin the "Please wait" phase. Restarted my device a couple of times and nothing. My printer is now unusable I freaking guess.

  106. Stacey Bragdon-avatar

    Stacey Bragdon


    I've had this app for about a year now and it's been working perfectly fine. Now I cannot print anything from my mobile phone. I can copy and scan just fine but cannot print. It just keeps telling me printer is unavailable and to check my Internet connection. The printer says it is connected to my wireless router at home and still nothing. I have uninstalled and reinstalled the app. I have changed my wireless networks password. I am so frustrated because I really really need to print something

  107. Cinemarie-avatar



    Please HP fix the sign in issue with this app! I need to print stuff asap!!! It won't let me unless I sign in and it won't let me sign in!! It just stalls 'getting information' 'thanks for waiting' it used to work fine - why should I have to sign in to perform simple tasks when my printer is already set up and signed into the app?

  108. Bethany Barrow-avatar

    Bethany Barrow


    Won't recognize my printer. Then it *does* recognize my printer, but can't print. And forgets it again when I try to use the scanner. I type in an IP address that I'm reading from a screen two inches away from my phone, and this app doesn't recognize it. Cant see it on the same wifi network. Just buy a different brand of printer and save the headache.

  109. Elizabeth Martin-avatar

    Elizabeth Martin


    It's fine for printing or scanning a few basic things (10 pages or less), but any more and it all shuts down. The printer itself is fine, but the program continually freezes on me and I lose all the work I'd done.

  110. Rishi Raghav-avatar

    Rishi Raghav


    No doubt the app is great but I don't know why we are not given double sided print option in mobile when it's available in PCs. It's very tough to take double side print out manually and we can't use our PCs every time.

  111. Lee Gridley-avatar

    Lee Gridley


    Was working perfectly until today when I was being asked for my log on details. After resetting these it then keeps looping back to asking me to input my details meaning the printer now cannot print anything. Also no discernable way to get quick help other than a clunky and unintuitive knowledgebase. For a company the size of HP this sort of mickey mouse approach to UX/UI is shocking!

  112. Alexia Bowen-avatar

    Alexia Bowen


    I had a terrible experiance with this hp app. It continuously gives me problems like, it wont let me log in, sometimes it even takes me days to get logged in when i finally do get logged in. when i do get logged in, the moment im thru using the app and i close out the window, it automatically logs me back out and wont remember me at all no matter how many times ive clicked remember me. I

  113. Edgar Schreiner III-avatar

    Edgar Schreiner III


    Very unhappy with this new app. You have to create an account just to print documents or photos. Then once I sync the printer using wifi direct, the app just gives me the circle of death and eventually comes back printer not available. Ended up getting out my old phone with the old app. Shared documents via Bluetooth and then the old app printed documents.

  114. Glenn Jackson-avatar

    Glenn Jackson


    does not load. just spins and says thanks for your patience. I can print with Chromebook without any app. I cannot scan. This app apparently does not work on my Chromebook. called for Hp tech support. They want $200 dollars to help me make it scan. Hell I can buy a new printer for less that will connect. TruSt me, it will not be an Hp.

  115. Rich S-avatar

    Rich S


    This app does not work. It fails to connect in any meaningful way with HP printers. The only support that Hewlett-Packard offers for it is through virtual support software. If you logon to the Hewlett-Packard support center HP Smart is NOT one of the apps listed that they acknowledge. Do not get Hewlett-Packard printers.

  116. Lander Pagola-avatar

    Lander Pagola


    Same issue as experienced by other users. Trying to sign in to use my printer on my Chromebook and it does not connect. I have been using the app previously on other devices without any major issues, but this current version does not allow for it without signing in and the process does not work. Highly dissapointed and hoping for a fix to revise my rating/review.

  117. Tom Walker-avatar

    Tom Walker


    HORRIBLE !! received printer today taken 6hrs finally to set up repeatedly tried to use app to connect to printer and mobile nothing but trouble repeated failed to connect thank you for your patience etc tried to print picture from mobile only half of print came out twice with note printer fault should have read the reviews before buying lessons learnt are there any good reviews give it a week or it will end up in SKIP

  118. Shane Ford-avatar

    Shane Ford


    Complete waist of time. Why make a product more complicated then it needs be. I don't want to download extra an then more extra. An Having to log into HP to use the printer is just poor operations. The app is hopeless. Good luck too anyone who buys this product.

  119. Angharad Day-avatar

    Angharad Day


    It was great until it kept asking me to sign in. I created an account and logged in several times and every time it kept getting stuck on a loading page saying "Thanks for you patience". I kept trying and this would happen every time.

  120. Beverley Callaghan-avatar

    Beverley Callaghan


    Having the same experience as Kristen below. Asks me to sign in to HP account and it gets stuck and thanks me for my patience. I can't print a thing from it. Never had this trouble until the last few weeks. Dreadful.

  121. Chris Medley-avatar

    Chris Medley


    Lots of things most people won't use. The printer doesn't really need this app unless you want to use cloud printing. If it's only for home use just connect it to your Wifi manually and let Windows on the PC install the printer.

  122. Graham Cooper-avatar

    Graham Cooper


    Absolutely useless. Although HP Plugin Service can see HP Deskjet 3050 and print, HP Smart can not see printer and so can not print or scan. Have tried all the tips on various help pages and have an HP account but still no printing or scanning with HP Smart. Why oh why did HP go and change something that was working on Android and break it.

  123. Shaun Rucker-avatar

    Shaun Rucker


    Unless you enroll in the stupid smart ink program, THE APP WON'T TELL YOU WHAT KIND OF INK YOU NEED! For printing from my phone, it's awesome. But what is the point of an app that will tell me my printer is low on ink but won't say, "go buy this cartridge"? Very annoying.

  124. K G-avatar

    K G


    All of the sudden my printer won't scan even though I never had a problem up until last week. So I uninstalled the app, reinstalled it and now it says my selected printer cannot scan.bs- this app used to work flawlessly with scanning from my printer.. Please help , it's an HP b210 Photosmart plus

  125. Kara Mulligan-avatar

    Kara Mulligan


    I was able to get this app up and running great and fast on my phone but as soon as I went and logged on in the laptop it wouldn't let me log in at all and just kept saying "thanks for waiting" and it was up for a couple hours just "loading" but wouldn't really load in. Makes me quiet upset with them!!

  126. a f-avatar

    a f


    READ REVIEWS FIRST BEFORE YOU BUY!!! I just bought this printer.. I've been trying to set this up for 2 hrs and it still doesn't work. It finds my printer when I hit "printer not found" but it won't connect to my network. If I would have read these reviews, I wouldn't have bought this. Other printers take minutes and you're up and running.

  127. Louis Mackenzie-Smith-avatar

    Louis Mackenzie-Smith


    Awful app, avoid at all costs. To print, you need 2 separate apps, and to send your documents through their cloud servers, absolutely insulting. Buy any other printer instead. Copying your files by hand is more rewarding than anything made by this company

  128. Santosh Akade-avatar

    Santosh Akade


    Dec2020 Update Problem Solved. Just connect printer through the wifi-internet-router and problem disappears (may be due to simultaneous update of printer firmware along with update of HpSmart App). I was facing problem with new 'December 2020 Update' because I was using wifi-Direct on my android mobile instead of wifi-internet-router for connecting to the printer. It seems that Direct-wifi connection do not share the mobile data to the printer and therefore printer firmware fails to update.

  129. Terry Bowen-avatar

    Terry Bowen


    Hp apps are hilarious. Bought hp printer last year and ever since I've had the same issues as other reviewers. I can sit my tablet right next to my printer and the hp app tells me there is no printer available. I did a search online and found out hp printers are Mopria enabled. I installed the Mopria app on my tablet and all my problems magically went away. As soon as I select print using the Mopria app I can hear my hp printer spool up in the other room. Mopria one, hp zero. Goodbye hp app!

  130. Miroslav Blasko-avatar

    Miroslav Blasko


    No respect for privacy !!! This app requires to login to HP even if i want to print/scan locally which cannot be opt out. I was not able to install my device without login. Asks email and phone number :((( and SEEMS LIKE sending all my private documents in HP cloud. Unfortunately don't have any good alternative to replace it in linux. I'll never go for HP again.

  131. REH-avatar



    Don't waste your time. App no longer works. Should have known HP would eventually ruin a good printer app. Had my printer for many years and worked fine. Now with this last update it no longer works via any wireless connection, only direct cable which I can't do with my phone or tablet. Guess I'll toss out the HP printer and buy a another one. But not another HP. It seems they're nothing but junk.

  132. Nixie Foster-avatar

    Nixie Foster


    What have you done. The latest update has rendered the only thing you want a printer to do and that is print no longer possible on phone or laptop. What is the point of a printer if it DOESN'T PRINT! Before this update totally destroyed what it's meant to do you would of had 5* Now don't but a hp printer the printing app doesn't work anymore.

  133. Warren Wells-avatar

    Warren Wells


    will not work on my chromebook. installed and tried logging in to my account and it just stays on a blank screen saying this may take a minute. left it and came back the next day and it still says same thing with loading icon spinning. uninstalled and tried again only to encounter the same thing. It work ok on my tablet and phone just not my laptop.

  134. Nathan Trott-avatar

    Nathan Trott


    app is completely useless, does not allow you to log into your account a screen stating 'thanks for your patience...' is displayed for what seems an eternity then goes blank. dont waste your time buy a different printer!!!

  135. Swapnil Sharma-avatar

    Swapnil Sharma


    I have a suggestion for this app please add save settings options in the app to set our preference for print quality, boderless printing etc. permanently for printing documents and photos as whenever we try to print multiple files it always gets back to its default auto quality and boderless printing settings and we have to change quality as draft and boderless to fit to page everytime. Please update your app and add this option so that we can select and save our preference of print quality etc.

  136. Dave Flower-avatar

    Dave Flower


    TO PRINT USE HP PRINT SERVICE PLUG IN app - found this app did nothing, HP Print Service Plug in does the trick for me - IMPORTANT DO NOT SELECT PRINT - all I got when choosing print was repeated Print Spooler stopped message! - Instead look for SEND or SEND TO - clicking on Send (for me at least) brings up options and one is HP Print Service Plug In - once you select send it should bring up printer then you can select it and print. Hope this helps _ Uninstalling this app as not needed!

  137. Fred Braid-avatar

    Fred Braid


    Previous update before this one 2/23 killed ability to print from my phone. Printer is seen by my phone, says ready. Get one blank page no matter what I print. And a "printing unsuccessful" message. So in my case, it is communicating something to my printer, but definitely not the correct print job. If there is some additional pointless functionality I am supposed to be hoop jumping through, it would be nice to know that as part of an update.

  138. Raven Trunks-avatar

    Raven Trunks


    would be no stars because it doesn't work, this app is essential for me to do my college work especially in quarentine. FIX THIS APP! it shouldn't take this long to notice something isnt wrong with all the 1 star reviews. Just fix it

  139. christina fusco-avatar

    christina fusco


    last update broke it. it can't sign in to the hp services. i've been trying for days. other than that, the app is okay. i wish the "quantity" button worked so I could print more than one copy of a page at a time. and i wish i had more control over shrinking or enlarging an image. but it usually gets the job done. well, at least it will once it starts working again.

  140. Drazen Mrkaljevic-avatar

    Drazen Mrkaljevic


    Horrible app, it's full of bugs, cannot find printer. you need to create an account to use basic services like scan and print. Why I need to provide my personal info in order to print a document on the printer I've paid for? I will never buy any HP product in my life again.




    I am adding to this review, I had to purchase has a new printer, even though this one wasn't that old. The laser printer I ordered in backorderd so I am stuck trying to use this, forget it, no luck. I have had nothing but problems since adding "HP SMART", I can't print a label for Amazon, Walmart, Ebay, etc...without them coming out on 2 or 3 pages, okay if I have a huge box to send. I can't send packages, I can't even print a normal page without my daughter printing them for me at their home!

  142. Lisa Stephens-avatar

    Lisa Stephens


    Thanks for nothing HP. This app is no longer applicable to my deskjet 3755? It was working fine but now the app can't find my printer and the printer is no longer on the list in the app. Now what?!

  143. Advantage.Advertising Associates.Of.America-avatar

    Advantage.Advertising Associates.Of.America


    First of all I run a business dependent upon a printer that works my printer works fine it's an HP printer it's a Photosmart 5520 it scans it does photos it copies is everything a printer needs to do except it doesn't work with your app in fact your app is impossible to get working at all I also have an HP laptop that works fine as no problem but when it comes to your app either device can find each other taking the app off of the laptop I find the app works manually orbeye Wi-Fi connect Bluetoo

  144. Vedran Skrinjar-avatar

    Vedran Skrinjar


    Lost 2 hours trying to set up the printer. Still not close to doing it. The only thing that worked so far was to set up mobile hotspot and then connect PC to the printer over this WiFi. Clearly not an option, so I'm back to square one.

  145. Joseph DeTommaso-avatar

    Joseph DeTommaso


    I am really starting to regret the purchase of this hp printer. You buy a product and cannot use it without constant updates against consent in some matters with in such you must agree to everything the manufactuer tells you to including giving up privacy...other wise you cannot continue using the machine. It is not yours to use, it is the hp companies machine before during and after you buy. It is a communist machine of sorts- then to get a hold of a representive forget that-

  146. Hipo R.-avatar

    Hipo R.


    Awful, unreliable, ramdom results, sometimes works sometimes it doesn't, hours trying and installing, doing setup steps and sweating to do a simple print or scan, everytime I'm going to use it I have to pray for it to work or surrender and go to a print store, not even connected physically to the desktop PC os grange that it will work, worst app in my entire app history in my years of android life. I'm going back to my regular non WiFi printer. Super awful experience.

  147. Manuel Salamanca-avatar

    Manuel Salamanca


    Frustrating!! Why would the most important feature of this printer, which is printing by the way, is not working because of the new update? How am I supposed to progress with my kid's home schooling? Please revert to the old version. Forget about the extra features if the basic one does not work. Not happy!!

  148. Umer Liqat-avatar

    Umer Liqat


    Useless app, it all of a sudden requires you to login or create an HP account to use your own printer. WHY WOULD I NEED TO LOG IN TO USE MY PRINTER? Cheap way to make people make profiles on your platform. Please avoid buying HP printers.

  149. Matthew Budd-avatar

    Matthew Budd


    While I agree with other comments about it being annoying to connect or lose printer visibility, i love the camera scan on auto mode. Soooo easy and quick to use and save multiple docs. Scan quality is comparable with scanning docs through the printer

  150. Michael Saavedra-avatar

    Michael Saavedra


    This is the worse app i have ever used from a major equipment manufacturer. Glitches on chromebook and stalls on login, extra complicated. Shouldve got a Brother machine :( Sooo frustrating and even the printer models is outdated. Bet you it will never find your printer