ServiceDesk Plus | On-premises v6.4.10
APK · 52.1 MB · version code 93 · Android 8.0+ · uploaded Sep 30, 2026
- Signature matches the Google Play version Details
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File information
- Version
- v6.4.10 (93)
- Uploaded
- Sep 30, 2026
- Size
- 52.1 MB
- Requires
- Android 8.0+ (API 26)
- CPU support
- x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
- Screen
- Small screens and larger
- MD5
- 60d0d0569611c3d5bae5986257da4010
- Signing certificate (SHA-1)
- 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
- Signed by
- CN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
- File name
- com-manageengine-sdp-93-76873526-60d0d0569611c3d5bae5986257da4010.apk
- Package
- com.manageengine.sdp
- Downloads (all versions)
- 100K+
- Age rating
- PEGI 3 · Everyone
What's new in v6.4.10
Version 6.4.10:
1. Enable two-factor authentication for module approval actions. This adds an extra layer of security by mandating an additional verification step using the OTP. This feature is portal-specific.
2. Base Site now serves as the default site across the application and is listed in the Sites list view.
3. Add a custom logo for the mobile application.
4. View the approval summary for approvals processed in bulk.
5. View the downtime of Changes synced with OpManager.
Permissions (16)
This version requests 16 permissions, 2 of them sensitive.
- Camera Sensitive android.permission.CAMERA
- Write calendar Sensitive android.permission.WRITE_CALENDAR
- Context write use app feature survey (custom) com.samsung.android.providers.context.permission.WRITE_USE_APP_FEATURE_SURVEY
- Control vibration android.permission.VIBRATE
- Full network access android.permission.INTERNET
- Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Internal broadcast protection (app-defined) com.manageengine.sdp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Merfidscanner zebra (custom) com.manageengine.remoteplugin.merfidscanner_zebra
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- Show notifications android.permission.POST_NOTIFICATIONS
- Use biometric hardware android.permission.USE_BIOMETRIC
- Use fingerprint hardware android.permission.USE_FINGERPRINT
- View network connections android.permission.ACCESS_NETWORK_STATE
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Sep 30, 2026.
- Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
- Same certificate as the 5 other versions checked
Store checks
- Developer signature verified Sep 30, 2026
- Validated against Google Play Sep 30, 2026
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (5 other versions compared). AAPKs doesn't scan files itself.
How to install ServiceDesk Plus | On-premises on Android 8.0+
You'll need about 104.2 MB of free space.
- Download the APK — tap Download APK above (52.1 MB). Chrome shows “File might be harmful” for every APK file; choose Download anyway only if you trust this file.
- Open the file — tap the download notification, or open Files › Downloads and tap com-manageengine-sdp-93-76873526-60d0d0569611c3d5bae5986257da4010.apk.
- Allow the install (first time only) — Android 8 and later asks for permission the first time an app opens an APK: tap Settings in the prompt, turn on Allow from this source, then go back. Manual path: Settings › Apps › Special app access › Install unknown apps (on Samsung: Settings › Apps › ⋮ › Special access). On Android 7 and older: Settings › Security › Unknown sources.
- Check the file (optional) — the MD5 of the downloaded file should be 60d0d0569611c3d5bae5986257da4010. If it differs, the file is damaged or was changed: delete it and download again.
- Tap Install — Android asks “Do you want to install this app?”. If Google Play Protect shows a warning, read it before you continue: the source store rated this file Trusted, but only install apps from sources you trust. If an earlier version is installed, this one only installs as an update when it is signed with the same certificate (SHA-1 shown above).
- Open ServiceDesk Plus | On-premises — tap Open on the install screen, or find it in your app drawer.
Common install problems
- “App not installed” — a version signed with a different certificate, or a newer version, is already installed (Android doesn't allow downgrades). Uninstall it first; back up your data, because uninstalling deletes it.
- “There was a problem parsing the package” — the file is incomplete, or your Android is too old (this version needs Android 8.0+). Download it again, or pick an older version.
- “App not compatible with your device” — this build contains native code for x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit only. Devices with other processors can't install it.
- Blocked by Play Protect — Play Protect checks apps from outside the Play Store. Only continue if you trust the source.