ServiceDesk Plus | On-premises v5.9.1
APK · 22.5 MB · version code 66 · Android 5.0+ · uploaded Nov 28, 2025
- Signature matches the Google Play version Details
Quick check before downloading
Answer this to unlock the download. It keeps automated downloaders away.
Compared with the latest version
The latest version is v6.4.10, uploaded Sep 30, 2026 — about 10 months after this one.
- Size: this file is 22.5 MB; the latest is 52.1 MB (29.6 MB larger).
- Android: this version needs Android 5.0+; the latest needs Android 8.0+. Use this one if your device runs an older Android release.
- The latest version asks for 4 more permissions: Write calendar, Google Play install referrer, Merfidscanner zebra (custom), Internal broadcast protection (app-defined).
File information
- Version
- v5.9.1 (66)
- Uploaded
- Nov 28, 2025
- Size
- 22.5 MB
- Requires
- Android 5.0+ (API 21)
- CPU support
- x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
- Screen
- Small screens and larger
- MD5
- 0d9bede57feec7aaecfd3794443d9b40
- Signing certificate (SHA-1)
- 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
- Signed by
- CN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
- File name
- com-manageengine-sdp-66-72563007-0d9bede57feec7aaecfd3794443d9b40.apk
- Package
- com.manageengine.sdp
- Downloads (all versions)
- 100K+
- Age rating
- PEGI 3 · Everyone
What's new in v5.9.1
V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
Permissions (12)
This version requests 12 permissions, 1 of them sensitive.
- Camera Sensitive android.permission.CAMERA
- Context write use app feature survey (custom) com.samsung.android.providers.context.permission.WRITE_USE_APP_FEATURE_SURVEY
- Control vibration android.permission.VIBRATE
- Full network access android.permission.INTERNET
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- Show notifications android.permission.POST_NOTIFICATIONS
- Use biometric hardware android.permission.USE_BIOMETRIC
- Use fingerprint hardware android.permission.USE_FINGERPRINT
- View network connections android.permission.ACCESS_NETWORK_STATE
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Nov 28, 2025.
- Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
- Same certificate as the 5 other versions checked
Store checks
- Developer signature verified Nov 28, 2025
- Validated against Google Play Nov 28, 2025
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (5 other versions compared). AAPKs doesn't scan files itself.
How to install ServiceDesk Plus | On-premises on Android 5.0+
You'll need about 45.1 MB of free space.
- Download the APK — tap Download APK above (22.5 MB). Chrome shows “File might be harmful” for every APK file; choose Download anyway only if you trust this file.
- Open the file — tap the download notification, or open Files › Downloads and tap com-manageengine-sdp-66-72563007-0d9bede57feec7aaecfd3794443d9b40.apk.
- Allow the install (first time only) — Android 8 and later asks for permission the first time an app opens an APK: tap Settings in the prompt, turn on Allow from this source, then go back. Manual path: Settings › Apps › Special app access › Install unknown apps (on Samsung: Settings › Apps › ⋮ › Special access). On Android 7 and older: Settings › Security › Unknown sources.
- Check the file (optional) — the MD5 of the downloaded file should be 0d9bede57feec7aaecfd3794443d9b40. If it differs, the file is damaged or was changed: delete it and download again.
- Tap Install — Android asks “Do you want to install this app?”. If Google Play Protect shows a warning, read it before you continue: the source store rated this file Trusted, but only install apps from sources you trust. If an earlier version is installed, this one only installs as an update when it is signed with the same certificate (SHA-1 shown above).
- Open ServiceDesk Plus | On-premises — tap Open on the install screen, or find it in your app drawer.
Common install problems
- “App not installed” — a version signed with a different certificate, or a newer version, is already installed (Android doesn't allow downgrades). Uninstall it first; back up your data, because uninstalling deletes it.
- “There was a problem parsing the package” — the file is incomplete, or your Android is too old (this version needs Android 5.0+). Download it again, or pick an older version.
- “App not compatible with your device” — this build contains native code for x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit only. Devices with other processors can't install it.
- Blocked by Play Protect — Play Protect checks apps from outside the Play Store. Only continue if you trust the source.