ServiceDesk Plus | On-premises app icon

ServiceDesk Plus | On-premises

Deliver exceptional service experiences across IT, HR, Facilities, and more

ManageEngine · com.manageengine.sdp

Not rated yet 100K+ downloads v6.4.10 52.1 MB Android 8.0+ PEGI 3 · Everyone

Download APK 52.1 MB All versions
  • Signature matches the Google Play version Details

At a glance

Latest version
v6.4.10 (93)
Updated
Sep 30, 2026 (9 days ago)
APK size
52.1 MB
Requires
Android 8.0+ (API 26)
CPU support
x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category
Business (app)
Listed since
Feb 16, 2021 (at least)
Permissions
16 (2 sensitive)
Website
manageengine.com/products/service-desk
Developer contact
[email protected]
Privacy
Developer's privacy policy

About this APK

ServiceDesk Plus | On-premises is an app by ManageEngine in the Business category, listed since at least February 2021. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 5.9.1, the APK grew from 22.5 MB to 52.1 MB and the minimum Android version rose from 5.0 to 8.0. It asks for 16 permissions, 2 of them sensitive: camera and write calendar. It asks for the same permissions as version 6.4.9.

What's new in v6.4.10

Version 6.4.10: 1. Enable two-factor authentication for module approval actions. This adds an extra layer of security by mandating an additional verification step using the OTP. This feature is portal-specific. 2. Base Site now serves as the default site across the application and is listed in the Sites list view. 3. Add a custom logo for the mobile application. 4. View the approval summary for approvals processed in bulk. 5. View the downtime of Changes synced with OpManager.

Description

From the listing uploaded by “appupdater”.

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. *Additional features:* Review and approve service requests and changes from your mobile device. Get real-time notifications on request assignments, replies, and approvals. Chat with end users right from the app. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

Version history

6 versions are listed, going back to v5.9.1. Since v6.4.2 it requires Android 8.0+.

v6.4.10 LATEST Sep 30, 2026 52.1 MB TRUSTED v6.4.9 Aug 6, 2026 52.1 MB TRUSTED v6.4.8 Jun 30, 2026 52.1 MB TRUSTED v6.4.2 Feb 20, 2026 50.1 MB TRUSTED v6.0.10 May 6, 2026 41.8 MB TRUSTED

All 6 versions

Security & authenticity

Security rating: Trusted

Signing certificate

  • Signature matches the Google Play version Checked by the source store on Sep 30, 2026.
  • Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
  • Same certificate as the 2 other versions checked

Store checks and file details

  • Developer signature verified Sep 30, 2026
  • Validated against Google Play Sep 30, 2026
  • Signed byCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
  • Signing certificate (SHA-1)5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
  • File MD560d0d0569611c3d5bae5986257da4010
  • Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (16)

ServiceDesk Plus | On-premises requests 16 permissions, 2 of them sensitive.

Required hardware & features

ServiceDesk Plus | On-premises APK: questions and answers

Is there a version of ServiceDesk Plus | On-premises for older Android phones?

The current version needs Android 8.0 or later. Version 6.0.10 is the newest listed build that installs on Android 6.0 and later. Get version 6.0.10 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the ServiceDesk Plus | On-premises APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is 60d0d0569611c3d5bae5986257da4010.

Tags

manageengine business servicedesk plus

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