ServiceDesk Plus MSP v5.9.4
APK · 57.3 MB · version code 49 · Android 10+ · uploaded Dec 17, 2025
- Signature matches the Google Play version Details
Quick check before downloading
Answer this to unlock the download. It keeps automated downloaders away.
Compared with the latest version
The latest version is v5.9.5, uploaded Jan 18, 2026 — about 1 month after this one.
- Size: this file is 57.3 MB; the latest is 57.4 MB (53.5 KB larger).
- Both versions request the same permissions.
File information
- Version
- v5.9.4 (49)
- Uploaded
- Dec 17, 2025
- Size
- 57.3 MB
- Requires
- Android 10+ (API 29)
- CPU support
- x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
- Screen
- Small screens and larger
- MD5
- 1dd0f0ca29d147e6c17c4f7bd404b090
- Signing certificate (SHA-1)
- 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
- Signed by
- CN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
- File name
- com-manageengine-sdp-msp-49-72858361-1dd0f0ca29d147e6c17c4f7bd404b090.apk
- Package
- com.manageengine.sdp.msp
- Downloads (all versions)
- 10K+
- Age rating
- PEGI 3 · Everyone
What's new in v5.9.4
Version 5.9.4:
1. The app has been updated with the new logo.
2. Android 15 compatibility
3. SD-134756: Fixed crashes in Add work log screen
4. Security enhancements
Permissions (13)
This version requests 13 permissions, 3 of them sensitive.
- Camera Sensitive android.permission.CAMERA
- Find accounts on the device Sensitive android.permission.GET_ACCOUNTS
- Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
- Control vibration android.permission.VIBRATE
- Full network access android.permission.INTERNET
- Internal broadcast protection (app-defined) com.manageengine.sdp.msp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- Show notifications android.permission.POST_NOTIFICATIONS
- Storage android.permission.STORAGE
- View network connections android.permission.ACCESS_NETWORK_STATE
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Dec 17, 2025.
- Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
- Same certificate as the 3 other versions checked
Store checks
- Developer signature verified Dec 17, 2025
- Validated against Google Play Dec 17, 2025
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (3 other versions compared). AAPKs doesn't scan files itself.
How to install ServiceDesk Plus MSP on Android 10+
You'll need about 114.6 MB of free space.
- Download the APK — tap Download APK above (57.3 MB). Chrome shows “File might be harmful” for every APK file; choose Download anyway only if you trust this file.
- Open the file — tap the download notification, or open Files › Downloads and tap com-manageengine-sdp-msp-49-72858361-1dd0f0ca29d147e6c17c4f7bd404b090.apk.
- Allow the install (first time only) — Android 8 and later asks for permission the first time an app opens an APK: tap Settings in the prompt, turn on Allow from this source, then go back. Manual path: Settings › Apps › Special app access › Install unknown apps (on Samsung: Settings › Apps › ⋮ › Special access). On Android 7 and older: Settings › Security › Unknown sources.
- Check the file (optional) — the MD5 of the downloaded file should be 1dd0f0ca29d147e6c17c4f7bd404b090. If it differs, the file is damaged or was changed: delete it and download again.
- Tap Install — Android asks “Do you want to install this app?”. If Google Play Protect shows a warning, read it before you continue: the source store rated this file Trusted, but only install apps from sources you trust. If an earlier version is installed, this one only installs as an update when it is signed with the same certificate (SHA-1 shown above).
- Open ServiceDesk Plus MSP — tap Open on the install screen, or find it in your app drawer.
Common install problems
- “App not installed” — a version signed with a different certificate, or a newer version, is already installed (Android doesn't allow downgrades). Uninstall it first; back up your data, because uninstalling deletes it.
- “There was a problem parsing the package” — the file is incomplete, or your Android is too old (this version needs Android 10+). Download it again, or pick an older version.
- “App not compatible with your device” — this build contains native code for x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit only. Devices with other processors can't install it.
- Blocked by Play Protect — Play Protect checks apps from outside the Play Store. Only continue if you trust the source.