ServiceDesk Plus MSP

Handle multiple accounts in a single help desk.

ManageEngine · com.manageengine.sdp.msp

Not rated yet 10K+ downloads v5.9.5 57.4 MB Android 10+ PEGI 3 · Everyone

Download APK 57.4 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v5.9.5 (50)
Updated: Jan 18, 2026 (9 months ago)
APK size: 57.4 MB
Requires: Android 10+ (API 29)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category: Business (app)
Listed since: Nov 20, 2021 (at least)
Permissions: 13 (3 sensitive)
Website: manageengine.com/products/service-desk-msp
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

ServiceDesk Plus MSP is an app by ManageEngine in the Business category, listed since at least November 2021. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 5.9, the APK grew from 24.9 MB to 57.4 MB and the minimum Android version rose from 5.0 to 10. It asks for 13 permissions, 3 of them sensitive: precise location, camera and find accounts on the device. It asks for the same permissions as version 5.9.4.

What's new in v5.9.5

Version 5.9.5: 1.Task attachments are now supported from 14000 2.Request sorting is available from version 14200 3. Security enhancements.

Description

From the listing uploaded by “appupdater”.

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.

Version history

4 versions are listed, going back to v5.9. Since v5.9.4 it requires Android 10+.

v5.9.5 LATEST Jan 18, 2026 57.4 MB TRUSTED v5.9.4 Dec 17, 2025 57.3 MB TRUSTED v5.9.3 Apr 9, 2026 35.5 MB TRUSTED v5.9 Apr 9, 2026 24.9 MB TRUSTED

All 4 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Jan 18, 2026.
Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
Same certificate as the 2 other versions checked

Store checks and file details

Developer signature verified Jan 18, 2026
Validated against Google Play Jan 18, 2026
Signed byCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Signing certificate (SHA-1)5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
File MD506614cb2a26ec6249d9bfc837c7b8e8a
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (13)

ServiceDesk Plus MSP requests 13 permissions, 3 of them sensitive.

Camera Sensitive android.permission.CAMERA
Find accounts on the device Sensitive android.permission.GET_ACCOUNTS
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Control vibration android.permission.VIBRATE
Full network access android.permission.INTERNET
Internal broadcast protection (app-defined) com.manageengine.sdp.msp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Storage android.permission.STORAGE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Camera android.hardware.camera
Camera autofocus android.hardware.camera.autofocus
Basic touch input android.hardware.faketouch
Location android.hardware.location
Landscape screen android.hardware.screen.landscape
Portrait screen android.hardware.screen.portrait

ServiceDesk Plus MSP APK: questions and answers

Is there a version of ServiceDesk Plus MSP for older Android phones?

The current version needs Android 10 or later. Version 5.9.3 is the newest listed build that installs on Android 6.0 and later. Get version 5.9.3 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the ServiceDesk Plus MSP APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is 06614cb2a26ec6249d9bfc837c7b8e8a.