ServiceDesk Plus MSP
Handle multiple accounts in a single help desk.
ManageEngine · com.manageengine.sdp.msp
UpdatedJan 18, 2026
PublishedNov 20, 2021
Packagecom.manageengine.sdp.msp
MD506614cb2a26ec6249d9bfc837c7b8e8a
SHA1 (signer)5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
Signed byCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
Version 5.9.5:
1.Task attachments are now supported from 14000
2.Request sorting is available from version 14200
3. Security enhancements.
1.Task attachments are now supported from 14000
2.Request sorting is available from version 14200
3. Security enhancements.
Description
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
Required features
- Camera android.hardware.camera
- Camera Autofocus android.hardware.camera.autofocus
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Screen Landscape android.hardware.screen.landscape
- Screen Portrait android.hardware.screen.portrait
Permissions (13)
ServiceDesk Plus MSP requests the following Android permissions:
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Get Accounts android.permission.GET_ACCOUNTS
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Storage android.permission.STORAGE
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Com Manageengine Sdp Msp Dynamic Receiver Not Exported Permission com.manageengine.sdp.msp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
