ServiceDesk Plus SaaS HelpDesk
v6.21.4 · 26.8 MB · code 92
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File information
UpdatedJan 5, 2026
PublishedMay 7, 2021
Packagecom.manageengine.sdp.ondemand
Versionv6.21.4 (92)
Size26.8 MB
MD54b9ceb9a3a1637b2437dfbf7904a37e0
Min SDK21
ABIsx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Signature SHA15D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
SignerCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Total downloads100,000
This version100,000
DeveloperManageEngine
Age ratingEveryone
What's new in v6.21.4
- Request status and Asset state in Add/Edit form will be listed based on the workflow.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
Security scan
TRUSTED
- Developer signature verified 2026-01-05
- Signature SHA1 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
- File MD5 4b9ceb9a3a1637b2437dfbf7904a37e0
How to install ServiceDesk Plus SaaS HelpDesk v6.21.4 on Android 5.0 Lollipop+
Takes about 2 minutes. You'll need roughly 26.8 MB of free storage.
- Grab com.manageengine.sdp.ondemand_92.apk — hit the Download button above (26.8 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches 4b9ceb9a3a1637b2…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.manageengine.sdp.ondemand_92.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open ServiceDesk Plus SaaS HelpDesk — tap Open on the install screen, or find the ServiceDesk Plus SaaS HelpDesk icon in your app drawer (this build targets x86/x86-64/armeabi-v7a/arm64-v8a devices).
Common install errors for ServiceDesk Plus SaaS HelpDesk
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 5.0 Lollipop or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.
- Works on one phone but not another — this build ships x86/x86-64/armeabi-v7a/arm64-v8a native code. Devices with a different CPU will reject it.