ServiceDesk Plus | Cloud

Drive service excellence across IT, HR, facilities, and more on the go.

ManageEngine · com.manageengine.sdp.ondemand

Not rated yet 100K+ downloads v6.56.0 48.6 MB Android 8.1+ PEGI 3 · Everyone

Download APK 48.6 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v6.56.0 (140)
Updated: Sep 5, 2026 (1 month ago)
APK size: 48.6 MB
Requires: Android 8.1+ (API 27)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category: Business (app)
Listed since: May 7, 2021 (at least)
Permissions: 23 (5 sensitive)
Website: ondemand.manageengine.com/service-desk/index.html
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

ServiceDesk Plus | Cloud is an app by ManageEngine in the Business category, listed since at least May 2021. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 6.21.4, the APK grew from 26.8 MB to 48.6 MB and the minimum Android version rose from 5.0 to 8.1. It asks for 23 permissions, 5 of them sensitive, including camera, record audio and call phone. It asks for the same permissions as version 6.55.1.

What's new in v6.56.0

- Added support for custom menu actions in the Request, Change, and Asset modules. - Added Android Slice support for Add Request, Add Asset, and Pending Approvals through Google Search and other Android surfaces. - Updated the app to support Android 17 changes. - Bug fixes and performance improvements.

Description

From the listing uploaded by “appupdater”.

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience Multiple instance management: Switch effortlessly between service desk instances and access different modules. Request management: Create, edit, and manage incident and service requests with ease. Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. Approval management: View and manage approvals for requests, changes, releases, and purchase orders. Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications. Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go. Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster. AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Version history

6 versions are listed, going back to v6.21.4. New versions arrive here every few months. Since v6.41.1 it requires Android 8.1+.

v6.56.0 LATEST Sep 5, 2026 48.6 MB TRUSTED v6.55.1 Jul 20, 2026 59.6 MB TRUSTED v6.55.0 Jul 2, 2026 59.6 MB TRUSTED v6.41.1 Feb 3, 2026 58.8 MB TRUSTED v6.36.0 Jan 5, 2026 48.3 MB TRUSTED

All 6 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Sep 5, 2026.
Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
Same certificate as the 5 other versions checked

Store checks and file details

Developer signature verified Sep 5, 2026
Validated against Google Play Sep 5, 2026
Signed byCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Signing certificate (SHA-1)5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
File MD55b4793390c0fcc9009cca70cf3da6870
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (5 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (23)

ServiceDesk Plus | Cloud requests 23 permissions, 5 of them sensitive.

Call phone Sensitive android.permission.CALL_PHONE
Camera Sensitive android.permission.CAMERA
Read calendar Sensitive android.permission.READ_CALENDAR
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Write calendar Sensitive android.permission.WRITE_CALENDAR
Control vibration android.permission.VIBRATE
Foreground service data sync android.permission.FOREGROUND_SERVICE_DATA_SYNC
Full network access android.permission.INTERNET
Internal broadcast protection (app-defined) com.manageengine.sdp.ondemand.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Merfidscanner zebra (custom) com.manageengine.remoteplugin.merfidscanner_zebra
Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
Prevent the device from sleeping android.permission.WAKE_LOCK
Read sync settings android.permission.READ_SYNC_SETTINGS
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Slice provider permission (custom) com.manageengine.sdp.ondemand.SLICE_PROVIDER_PERMISSION
Use biometric hardware android.permission.USE_BIOMETRIC
Use credentials android.permission.USE_CREDENTIALS
Use fingerprint hardware android.permission.USE_FINGERPRINT
View network connections android.permission.ACCESS_NETWORK_STATE
Write sync settings android.permission.WRITE_SYNC_SETTINGS

Required hardware & features

Camera android.hardware.camera
Basic touch input android.hardware.faketouch
Microphone android.hardware.microphone
Portrait screen android.hardware.screen.portrait

ServiceDesk Plus | Cloud APK: questions and answers

Is there a version of ServiceDesk Plus | Cloud for older Android phones?

The current version needs Android 8.1 or later. Version 6.36.0 is the newest listed build that installs on Android 6.0 and later. Get version 6.36.0 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the ServiceDesk Plus | Cloud APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 5 other versions checked. After downloading, check that the file's MD5 is 5b4793390c0fcc9009cca70cf3da6870.