ServiceDesk Plus | Cloud v6.36.0
APK · 48.3 MB · version code 118 · Android 6.0+ · uploaded Jan 5, 2026
- Signature matches the Google Play version Details
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Answer this to unlock the download. It keeps automated downloaders away.
Compared with the latest version
The latest version is v6.56.0, uploaded Sep 5, 2026 — about 8 months after this one.
- Size: this file is 48.3 MB; the latest is 48.6 MB (228.7 KB larger).
- Android: this version needs Android 6.0+; the latest needs Android 8.1+. Use this one if your device runs an older Android release.
- The latest version asks for 2 more permissions: Foreground service data sync, Slice provider permission (custom).
File information
- Version
- v6.36.0 (118)
- Uploaded
- Jan 5, 2026
- Size
- 48.3 MB
- Requires
- Android 6.0+ (API 23)
- CPU support
- x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
- Screen
- Small screens and larger
- MD5
- d04e985aee0810fa6e3ba1472b496c95
- Signing certificate (SHA-1)
- 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
- Signed by
- CN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
- File name
- com-manageengine-sdp-ondemand-118-73020082-d04e985aee0810fa6e3ba1472b496c95.apk
- Package
- com.manageengine.sdp.ondemand
- Downloads (all versions)
- 100K+
- Age rating
- PEGI 3 · Everyone
What's new in v6.36.0
- Support for a new UDF field type called Multi Lookup Field is introduced in the request module.
- The search criteria for service categories have been improved. Now, search results will also include categories that contain templates matching the search query, making it easier to find relevant service categories.
- Minor bug fixes and performance improvements.
Permissions (21)
This version requests 21 permissions, 5 of them sensitive.
- Call phone Sensitive android.permission.CALL_PHONE
- Camera Sensitive android.permission.CAMERA
- Read calendar Sensitive android.permission.READ_CALENDAR
- Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
- Write calendar Sensitive android.permission.WRITE_CALENDAR
- Control vibration android.permission.VIBRATE
- Full network access android.permission.INTERNET
- Internal broadcast protection (app-defined) com.manageengine.sdp.ondemand.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Merfidscanner zebra (custom) com.manageengine.remoteplugin.merfidscanner_zebra
- Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Read sync settings android.permission.READ_SYNC_SETTINGS
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- Show notifications android.permission.POST_NOTIFICATIONS
- Use biometric hardware android.permission.USE_BIOMETRIC
- Use credentials android.permission.USE_CREDENTIALS
- Use fingerprint hardware android.permission.USE_FINGERPRINT
- View network connections android.permission.ACCESS_NETWORK_STATE
- Write sync settings android.permission.WRITE_SYNC_SETTINGS
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Jan 5, 2026.
- Certificate issued to “Zoho Corporation” This is the certificate of the Google Play version.
- Same certificate as the 5 other versions checked
Store checks
- Developer signature verified Jan 5, 2026
- Validated against Google Play Jan 5, 2026
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (5 other versions compared). AAPKs doesn't scan files itself.
How to install ServiceDesk Plus | Cloud on Android 6.0+
You'll need about 96.7 MB of free space.
- Download the APK — tap Download APK above (48.3 MB). Chrome shows “File might be harmful” for every APK file; choose Download anyway only if you trust this file.
- Open the file — tap the download notification, or open Files › Downloads and tap com-manageengine-sdp-ondemand-118-73020082-d04e985aee0810fa6e3ba1472b496c95.apk.
- Allow the install (first time only) — Android 8 and later asks for permission the first time an app opens an APK: tap Settings in the prompt, turn on Allow from this source, then go back. Manual path: Settings › Apps › Special app access › Install unknown apps (on Samsung: Settings › Apps › ⋮ › Special access). On Android 7 and older: Settings › Security › Unknown sources.
- Check the file (optional) — the MD5 of the downloaded file should be d04e985aee0810fa6e3ba1472b496c95. If it differs, the file is damaged or was changed: delete it and download again.
- Tap Install — Android asks “Do you want to install this app?”. If Google Play Protect shows a warning, read it before you continue: the source store rated this file Trusted, but only install apps from sources you trust. If an earlier version is installed, this one only installs as an update when it is signed with the same certificate (SHA-1 shown above).
- Open ServiceDesk Plus | Cloud — tap Open on the install screen, or find it in your app drawer.
Common install problems
- “App not installed” — a version signed with a different certificate, or a newer version, is already installed (Android doesn't allow downgrades). Uninstall it first; back up your data, because uninstalling deletes it.
- “There was a problem parsing the package” — the file is incomplete, or your Android is too old (this version needs Android 6.0+). Download it again, or pick an older version.
- “App not compatible with your device” — this build contains native code for x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit only. Devices with other processors can't install it.
- Blocked by Play Protect — Play Protect checks apps from outside the Play Store. Only continue if you trust the source.