Help Scout
v2024.4 · 16.7 MB · code 1711555309
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File information
UpdatedApr 5, 2024
PublishedOct 20, 2020
Packagenet.helpscout.android
Versionv2024.4 (1711555309)
Size16.7 MB
MD5c65c4ad452ec66b72f4d90bc6eed4234
Min SDK21
Malware scanTRUSTED
Signature SHA1D9:A1:16:79:2B:61:B0:C3:14:E1:3B:44:A7:F4:37:6C:AA:C7:D6:23
SignerCN=David Gonzalez, OU=Help Scout, L=Boston, ST=MA, C=US
Total downloads10,000
This version10,000
DeveloperHelp Scout
Age ratingEveryone
What's new in v2024.4
We've resolved issues related to the system gesture navigation that hindered some users from swiping to navigate between conversations. Additionally, we’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
Security scan
TRUSTED
- Developer signature verified 2024-04-05
- Scanned for malware 2024-05-01 22:43:03
- Signature SHA1 D9:A1:16:79:2B:61:B0:C3:14:E1:3B:44:A7:F4:37:6C:AA:C7:D6:23
- File MD5 c65c4ad452ec66b72f4d90bc6eed4234
How to install Help Scout v2024.4 on Android 5.0 Lollipop+
Takes about 2 minutes. You'll need roughly 16.7 MB of free storage.
- Grab net.helpscout.android_1711555309.apk — hit the Download button above (16.7 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches c65c4ad452ec66b7…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find net.helpscout.android_1711555309.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=David Gonzalez, OU=Help Scout, L=Boston, ST=MA, C=US. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open Help Scout — tap Open on the install screen, or find the Help Scout icon in your app drawer.
Common install errors for Help Scout
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 5.0 Lollipop or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.