Help Scout

Bring your help desk to your pocket with Help Scout for Android

Help Scout · net.helpscout.android

Not rated yet 10K+ downloads v2026.14 19.4 MB Android 8.0+ PEGI 3 · Everyone

Download APK 19.4 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v2026.14 (1790796191)
Updated: Oct 3, 2026 (6 days ago)
APK size: 19.4 MB
Requires: Android 8.0+ (API 26)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category: Productivity (app)
Listed since: Oct 20, 2020 (at least)
Permissions: 14 (1 sensitive)
Website: helpscout.net
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Help Scout is an app by Help Scout in the Productivity category, listed since at least October 2020. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 2024.4, the minimum Android version rose from 5.0 to 8.0. It asks for 14 permissions, 1 of them sensitive: read shared storage. It asks for the same permissions as version 2026.13. The app can read the advertising ID that ad and analytics services use.

What's new in v2026.14

You can now edit a message after you've sent it, straight from the thread options menu. Edited threads get a Show Original link, so you can always see what the message said before the edit.

Description

From the listing uploaded by “appupdater”.

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers. Thoughts, feedback, suggestions? We'd love to hear it all! Email [email protected] and let us know! The minimum age rating to use this app is 16.

Version history

6 versions are listed, going back to v2024.4. New versions arrive here about every month. Since v2026.3 it requires Android 8.0+.

v2026.14 LATEST Oct 3, 2026 19.4 MB TRUSTED v2026.13 Sep 15, 2026 19.4 MB TRUSTED v2026.12 Aug 20, 2026 19.3 MB TRUSTED v2026.11 Aug 13, 2026 19.5 MB TRUSTED v2026.3 Feb 5, 2026 19.4 MB TRUSTED

All 6 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Oct 3, 2026.
Certificate issued to “David Gonzalez” This is the certificate of the Google Play version.
Same certificate as the 3 other versions checked

Store checks and file details

Developer signature verified Oct 3, 2026
Validated against Google Play Oct 3, 2026
Signed byCN=David Gonzalez, OU=Help Scout, L=Boston, ST=MA, C=US
Signing certificate (SHA-1)D9:A1:16:79:2B:61:B0:C3:14:E1:3B:44:A7:F4:37:6C:AA:C7:D6:23
File MD54038d43cc18a94b731dd01e3f5346bb0
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (3 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (14)

Help Scout requests 14 permissions, 1 of them sensitive.

Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Access adservices ad id android.permission.ACCESS_ADSERVICES_AD_ID
Access adservices attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
Advertising ID com.google.android.gms.permission.AD_ID
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Internal broadcast protection (app-defined) net.helpscout.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Prevent the device from sleeping android.permission.WAKE_LOCK
Read Google service settings com.google.android.providers.gsf.permission.READ_GSERVICES
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch

Help Scout APK: questions and answers

Is there a version of Help Scout for older Android phones?

The current version needs Android 8.0 or later. Version 2024.4 is the newest listed build that installs on Android 5.0 and later. Get version 2024.4 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Help Scout APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 3 other versions checked. After downloading, check that the file's MD5 is 4038d43cc18a94b731dd01e3f5346bb0.