Xerox® Support Engage
v1.1.19 · 82.5 MB · code 6103
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File information
UpdatedFeb 23, 2021
PublishedJun 21, 2020
Packagecom.xerox.support.connect.isupport
Versionv1.1.19 (6103)
Size82.5 MB
MD59cbca7dd51b93c394eea857635826345
Min SDK21
ABIsx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Signature SHA126:E8:57:9E:4A:AB:7B:BA:28:C3:91:E4:64:9D:37:C7:17:21:13:AA
SignerCN=Xerox Corporation, OU=SDU, O=SDU, L=Webster, ST=NY, C=US
Total downloads1,000
This version1,000
DeveloperXerox Corporation
Age ratingEveryone
What's new in v1.1.19
• Improved messaging during live agent transfer.
• Minor bug fixes.
• Minor bug fixes.
Security scan
TRUSTED
- Developer signature verified 2021-02-23
- Scanned for malware 2021-03-01 23:09:03
- Signature SHA1 26:E8:57:9E:4A:AB:7B:BA:28:C3:91:E4:64:9D:37:C7:17:21:13:AA
- File MD5 9cbca7dd51b93c394eea857635826345
How to install Xerox® Support Engage v1.1.19 on Android 5.0 Lollipop+
Takes about 2 minutes. You'll need roughly 82.5 MB of free storage.
- Grab com.xerox.support.connect.isupport_6103.apk — hit the Download button above (82.5 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches 9cbca7dd51b93c39…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.xerox.support.connect.isupport_6103.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=Xerox Corporation, OU=SDU, O=SDU, L=Webster, ST=NY, C=US. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open Xerox® Support Engage — tap Open on the install screen, or find the Xerox® Support Engage icon in your app drawer (this build targets x86/x86-64/armeabi-v7a/arm64-v8a devices).
Common install errors for Xerox® Support Engage
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 5.0 Lollipop or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.
- Works on one phone but not another — this build ships x86/x86-64/armeabi-v7a/arm64-v8a native code. Devices with a different CPU will reject it.