Xerox® Support Engage
Xerox Corporation · com.xerox.support.connect.isupport
UpdatedFeb 23, 2021
PublishedJun 21, 2020
Packagecom.xerox.support.connect.isupport
MD59cbca7dd51b93c394eea857635826345
SHA1 (signer)26:E8:57:9E:4A:AB:7B:BA:28:C3:91:E4:64:9D:37:C7:17:21:13:AA
Signed byCN=Xerox Corporation, OU=SDU, O=SDU, L=Webster, ST=NY, C=US
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
• Improved messaging during live agent transfer.
• Minor bug fixes.
• Minor bug fixes.
Description
"Xerox ® Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.
About XEROX® SUPPORT ENGAGE
Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time
NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."
About XEROX® SUPPORT ENGAGE
Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time
NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."
Required features
- Camera android.hardware.camera
- Camera Autofocus android.hardware.camera.autofocus
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Microphone android.hardware.microphone
- Wifi android.hardware.wifi
Permissions (14)
Xerox® Support Engage requests the following Android permissions:
- Access Checkin Properties android.permission.ACCESS_CHECKIN_PROPERTIES
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Camera android.permission.CAMERA
- Internet android.permission.INTERNET
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Record Audio android.permission.RECORD_AUDIO
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
