Service Desk
v1.2.3 · 30.4 MB · code 21
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File information
UpdatedDec 16, 2021
PublishedJan 28, 2021
Packagecom.logicnow.servicedesk
Versionv1.2.3 (21)
Size30.4 MB
MD5296eb01698e4bc9a42951dbcf18d48f1
Min SDK19
ABIsx86, x86-64, armeabi-v7a
Malware scanTRUSTED
Signature SHA198:51:0B:21:57:E8:5E:39:24:98:19:62:65:B3:CD:47:32:68:E7:EC
SignerCN=John Bell, OU=logicnow, O=logicnow, L=Newcastle-Upon-Tyne, ST=Tyne and Wear, C=GB
Total downloads1,000
This version1,000
DeveloperSolarWinds MSP UK Ltd.
Age ratingEveryone
What's new in v1.2.3
Resolved an issue preventing Site Visits from being displayed on some devices.
Security scan
TRUSTED
- Developer signature verified 2021-12-16
- Scanned for malware 2021-12-16 09:25:30
- Signature SHA1 98:51:0B:21:57:E8:5E:39:24:98:19:62:65:B3:CD:47:32:68:E7:EC
- File MD5 296eb01698e4bc9a42951dbcf18d48f1
How to install Service Desk v1.2.3 on Android 4.4 KitKat+
Takes about 2 minutes. You'll need roughly 30.4 MB of free storage.
- Grab com.logicnow.servicedesk_21.apk — hit the Download button above (30.4 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches 296eb01698e4bc9a…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.logicnow.servicedesk_21.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=John Bell, OU=logicnow, O=logicnow, L=Newcastle-Upon-Tyne, ST=Tyne and Wear, C=GB. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open Service Desk — tap Open on the install screen, or find the Service Desk icon in your app drawer (this build targets x86/x86-64/armeabi-v7a devices).
Common install errors for Service Desk
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 4.4 KitKat or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.
- Works on one phone but not another — this build ships x86/x86-64/armeabi-v7a native code. Devices with a different CPU will reject it.