Service Desk

Mobile application Itilium. Quickly. Convenient. Always at hand.

Компания "Деснол Софт" · com.desnol.itiliummobile.itiliummobile

Not rated yet 5K+ downloads v1.2.48 54.5 MB Android 5.0+ PEGI 3 · Everyone

Download APK 54.5 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v1.2.48 (610)
Updated: Oct 11, 2025 (12 months ago)
APK size: 54.5 MB
Requires: Android 5.0+ (API 21)
CPU support: x86 64-bit
Graphics: OpenGL ES 2.0+
Category: Business (app)
Listed since: Jun 17, 2021 (at least)
Permissions: 18 (3 sensitive)
Website: desnolsoft.ru
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Service Desk is an app by Компания "Деснол Софт" in the Business category, listed since at least June 2021. It includes native code only for x86 64-bit, so it won't install on ordinary ARM phones (only on x86 devices such as emulators and some Chromebooks).

Since version 1.2.40, the minimum Android version rose from 4.1 to 5.0. It asks for 18 permissions, 3 of them sensitive: precise location, camera and approximate location. Compared with version 1.2.47, it drops 5 permissions: “Read shared storage”, “Read media images”, “Read media video” and 2 more.

What's new in v1.2.48

Версия целевого API повышена до 35.

Description

From the listing uploaded by “appupdater”.

Mobile application you can download absolutely free! By installing the application, you can: - Use the basic functions of the system "Itilium", while on the move; - Obtain information from the system in real time **; - View the stored information - even without access to the main database. *** Quickly. Convenient. Always at hand. The mobile app will be useful: - Head of Service Desk; - The head of the working group; - Employees of the 2nd line support; - The user (customer service). Functional mobile application: - Registration of applications; - Registration of orders; - Harmonization of appeals; - Reporting on the process of "case management"; As well as news, comprising: - Scheduled treatment and outfits for the employee; - Tasks harmonization; - For information on communication in circulation. * - In the framework of the existing support; ** - Subject to the availability of the primary database Itilium over the network or via the Internet; *** - With the subsequent transfer of data to the main base Itilium, after connecting to it.

Version history

5 versions are listed, going back to v1.2.40. Since v1.2.46 it requires Android 5.0+.

v1.2.48 LATEST Oct 11, 2025 54.5 MB TRUSTED v1.2.47 Apr 11, 2024 53.4 MB TRUSTED v1.2.46 Jan 23, 2024 53.4 MB TRUSTED v1.2.42 Aug 28, 2023 50.7 MB TRUSTED v1.2.40 Dec 25, 2022 53.4 MB TRUSTED

All 5 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Oct 11, 2025.
Certificate issued to “desnol OU=itilium O=desnol L=bryansk S=bryansk C=ru” This is the certificate of the Google Play version.
Same certificate as the 4 other versions checked

Store checks and file details

Developer signature verified Oct 11, 2025
Validated against Google Play Oct 11, 2025
Signed byCN="desnol OU=itilium O=desnol L=bryansk S=bryansk C=ru"
Signing certificate (SHA-1)22:D1:39:A5:6A:6E:DD:B5:92:C7:BC:70:EA:BC:74:FD:EB:0A:87:01
File MD53340b088eb087c9900d19bbfe622c134
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (4 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (18)

Service Desk requests 18 permissions, 3 of them sensitive.

Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Camera Sensitive android.permission.CAMERA
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Access location extra commands android.permission.ACCESS_LOCATION_EXTRA_COMMANDS
Control vibration android.permission.VIBRATE
Flashlight android.permission.FLASHLIGHT
Full network access android.permission.INTERNET
Internal broadcast protection (app-defined) com.desnol.itiliummobile.itiliummobile.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Itiliummobile maps receive (custom) com.desnol.itiliummobile.itiliummobile.permission.MAPS_RECEIVE
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Use biometric hardware android.permission.USE_BIOMETRIC
Use fingerprint hardware android.permission.USE_FINGERPRINT
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch

Service Desk APK: questions and answers

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Service Desk APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 4 other versions checked. After downloading, check that the file's MD5 is 3340b088eb087c9900d19bbfe622c134.