UpdatedDec 16, 2021
PublishedJan 28, 2021
Packagecom.logicnow.servicedesk
MD5296eb01698e4bc9a42951dbcf18d48f1
SHA1 (signer)98:51:0B:21:57:E8:5E:39:24:98:19:62:65:B3:CD:47:32:68:E7:EC
Signed byCN=John Bell, OU=logicnow, O=logicnow, L=Newcastle-Upon-Tyne, ST=Tyne and Wear, C=GB
Architecturesx86, x86-64, armeabi-v7a
Malware scanTRUSTED
Websitehttp://www.logicnow.com
Contact[email protected]
Privacy policyView
What's new
Resolved an issue preventing Site Visits from being displayed on some devices.
Description
MAX Service Desk Mobile
Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the Service Desk Mobile application. Connect the mobile application to your Service Desk account, which can be setup from your Remote Management dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.
Features in Service Desk Mobile 1.1 include:-
- Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
- Manage, filter and update your support tickets remotely.
- Sign off tickets with digital signatures and add photos to ticket comments.
- View customer information, contacts and related tickets.
- Get customer insights available through LOGICcards.
About MAX Service Desk
MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the Service Desk Mobile application. Connect the mobile application to your Service Desk account, which can be setup from your Remote Management dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.
Features in Service Desk Mobile 1.1 include:-
- Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
- Manage, filter and update your support tickets remotely.
- Sign off tickets with digital signatures and add photos to ticket comments.
- View customer information, contacts and related tickets.
- Get customer insights available through LOGICcards.
About MAX Service Desk
MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
Required features
- Faketouch android.hardware.faketouch
- Screen Portrait android.hardware.screen.portrait
Permissions (13)
Service Desk requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Call Phone android.permission.CALL_PHONE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Providers Gsf Permission Read Gservices com.google.android.providers.gsf.permission.READ_GSERVICES
- Com Logicnow Servicedesk Permission C2d Message com.logicnow.servicedesk.permission.C2D_MESSAGE
- Com Logicnow Servicedesk Permission Maps Receive com.logicnow.servicedesk.permission.MAPS_RECEIVE
