Remote Help
v26.1.31-20260131.1-9ebf688e · 66.3 MB · code 26013101
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File information
UpdatedFeb 13, 2026
PublishedOct 30, 2022
Packagecom.microsoft.intune.remotehelp
Versionv26.1.31-20260131.1-9ebf688e (26013101)
Size66.3 MB
MD5c93297c81d05ae03e81db5a9b8fe2d32
Min SDK26
ABIsx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Signature SHA1D4:BE:19:F4:52:42:82:7E:5C:D1:52:E1:C8:0C:42:E4:EF:4B:76:51
SignerCN=Microsoft Corporation Third Party Marketplace (Do Not Trust), OU=Windows Intune Signing for Android, O=Microsoft Corporation, L=Redmond, ST=Washington, C=US
Total downloads50,000
This version50,000
DeveloperMicrosoft Corporation
Age ratingEveryone
Security scan
TRUSTED
- Developer signature verified 2026-02-13
- Signature SHA1 D4:BE:19:F4:52:42:82:7E:5C:D1:52:E1:C8:0C:42:E4:EF:4B:76:51
- File MD5 c93297c81d05ae03e81db5a9b8fe2d32
How to install Remote Help v26.1.31-20260131.1-9ebf688e on Android 8.0 Oreo+
Takes about 2 minutes. You'll need roughly 66.3 MB of free storage.
- Grab com.microsoft.intune.remotehelp_26013101.apk — hit the Download button above (66.3 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches c93297c81d05ae03…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.microsoft.intune.remotehelp_26013101.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=Microsoft Corporation Third Party Marketplace (Do Not Trust), OU=Windows Intune Signing for Android, O=Microsoft Corporation, L=Redmond, ST=Washington, C=US. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open Remote Help — tap Open on the install screen, or find the Remote Help icon in your app drawer (this build targets x86/x86-64/armeabi-v7a/arm64-v8a devices).
Common install errors for Remote Help
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 8.0 Oreo or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.
- Works on one phone but not another — this build ships x86/x86-64/armeabi-v7a/arm64-v8a native code. Devices with a different CPU will reject it.