Remote Help

Get help from your organization.

Microsoft Corporation · com.microsoft.intune.remotehelp

Not rated yet 50K+ downloads v26.9.15-20260915.1-fe3ce7a4 71.9 MB Android 8.0+ PEGI 3 · Everyone

Download APK 71.9 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v26.9.15-20260915.1-fe3ce7a4 (26091521)
Updated: Sep 25, 2026 (13 days ago)
APK size: 71.9 MB
Requires: Android 8.0+ (API 26)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category: Business (app)
Listed since: Oct 30, 2022 (at least)
Permissions: 20 (5 sensitive)
Website: docs.microsoft.com/en-us/intune
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Remote Help is an app by Microsoft Corporation in the Business category, listed since at least October 2022. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

It asks for 20 permissions, 5 of them sensitive, including camera, read phone status and identity and find accounts on the device. It asks for the same permissions as version 26.9.9-20260909.1-6c558c51.

Description

From the listing uploaded by “appupdater”.

This app allows you to receive technical support from your organization. Your IT support person will be able to view and control your device to troubleshoot issues on the device. This app requires your device to be enrolled with Microsoft Intune. If you have issues with this app or questions about its use (including your company’s privacy policy) contact your IT administrator and not Microsoft, your network operator, or your device manufacturer. Dichiarazione di accessibilità: https://www.microsoft.com/it-it/accessibility/declarations

Version history

4 versions are listed, going back to v26.1.31-20260131.1-9ebf688e.

v26.9.15-20260915.1-fe3ce7a4 LATEST Sep 25, 2026 71.9 MB TRUSTED v26.9.9-20260909.1-6c558c51 Sep 15, 2026 71.9 MB TRUSTED v26.7.22-20260722.1-21147ff7 Sep 11, 2026 71.9 MB TRUSTED v26.1.31-20260131.1-9ebf688e Feb 13, 2026 66.3 MB TRUSTED

All 4 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Sep 25, 2026.
Certificate issued to “Microsoft Corporation” This is the certificate of the Google Play version.
Same certificate as the 3 other versions checked

Store checks and file details

Developer signature verified Sep 25, 2026
Validated against Google Play Sep 25, 2026
Signed byCN=Microsoft Corporation Third Party Marketplace (Do Not Trust), OU=Windows Intune Signing for Android, O=Microsoft Corporation, L=Redmond, ST=Washington, C=US
Signing certificate (SHA-1)D4:BE:19:F4:52:42:82:7E:5C:D1:52:E1:C8:0C:42:E4:EF:4B:76:51
File MD5ca899549a735caa91b9ebe20bd377861
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (3 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (20)

Remote Help requests 20 permissions, 5 of them sensitive.

Camera Sensitive android.permission.CAMERA
Display over other apps Sensitive android.permission.SYSTEM_ALERT_WINDOW
Find accounts on the device Sensitive android.permission.GET_ACCOUNTS
Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
Write settings Sensitive android.permission.WRITE_SETTINGS
Access surface flinger android.permission.ACCESS_SURFACE_FLINGER
Diagnostics (custom) com.microsoft.intune.DIAGNOSTICS
Foreground service media projection android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION
Full network access android.permission.INTERNET
Inject events android.permission.INJECT_EVENTS
Internal broadcast protection (app-defined) com.microsoft.intune.remotehelp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Knox knox remote control (custom) com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
Prevent the device from sleeping android.permission.WAKE_LOCK
Read privileged phone state android.permission.READ_PRIVILEGED_PHONE_STATE
Remoteassist plugin bind (custom) com.microsoft.remoteassist.permission.PLUGIN_BIND
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Wi-Fi android.hardware.wifi

Remote Help APK: questions and answers

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Remote Help APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 3 other versions checked. After downloading, check that the file's MD5 is ca899549a735caa91b9ebe20bd377861.