Remote Help
Get help from your organization.
Microsoft Corporation · com.microsoft.intune.remotehelp
UpdatedApr 7, 2026
PublishedOct 30, 2022
Packagecom.microsoft.intune.remotehelp
MD5303c849497cd84c9376a62e8ee8bde78
SHA1 (signer)D4:BE:19:F4:52:42:82:7E:5C:D1:52:E1:C8:0C:42:E4:EF:4B:76:51
Signed byCN=Microsoft Corporation Third Party Marketplace (Do Not Trust), OU=Windows Intune Signing for Android, O=Microsoft Corporation, L=Redmond, ST=Washington, C=US
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
Description
This app allows you to receive technical support from your organization. Your IT support person will be able to view and control your device to troubleshoot issues on the device.
This app requires your device to be enrolled with Microsoft Intune. If you have issues with this app or questions about its use (including your company’s privacy policy) contact your IT administrator and not Microsoft, your network operator, or your device manufacturer.
Dichiarazione di accessibilità: https://www.microsoft.com/it-it/accessibility/declarations
This app requires your device to be enrolled with Microsoft Intune. If you have issues with this app or questions about its use (including your company’s privacy policy) contact your IT administrator and not Microsoft, your network operator, or your device manufacturer.
Dichiarazione di accessibilità: https://www.microsoft.com/it-it/accessibility/declarations
Required features
- Faketouch android.hardware.faketouch
- Wifi android.hardware.wifi
Permissions (20)
Remote Help requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Surface Flinger android.permission.ACCESS_SURFACE_FLINGER
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Foreground Service Media Projection android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION
- Get Accounts android.permission.GET_ACCOUNTS
- Inject Events android.permission.INJECT_EVENTS
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read Phone State android.permission.READ_PHONE_STATE
- Read Privileged Phone State android.permission.READ_PRIVILEGED_PHONE_STATE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- System Alert Window android.permission.SYSTEM_ALERT_WINDOW
- Wake Lock android.permission.WAKE_LOCK
- Write Settings android.permission.WRITE_SETTINGS
- Com Microsoft Intune Diagnostics com.microsoft.intune.DIAGNOSTICS
- Com Microsoft Intune Remotehelp Dynamic Receiver Not Exported Permission com.microsoft.intune.remotehelp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Com Microsoft Remoteassist Permission Plugin Bind com.microsoft.remoteassist.permission.PLUGIN_BIND
- Com Samsung Android Knox Permission Knox Remote Control com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
