Lenovo Help APK

Version 6.3.0.0318 - com.lenovo.serviceit
Last updated: 2019-05-28 03:17:41
lenovo,serviceit,tools,help

Support for Lenovo PC, tablet, mobile, and data center products

APP Information

App Download Version6.3.0.0318 (822)
Updated2019-05-28 03:17:41
Apk Size12.88 MB
App DeveloperLenovo Inc.
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.lenovo.serviceit.apk
MD50821055b1489f70dde94508859292322
Rate4.68
Websitehttp://support.lenovo.com

Download Lenovo Help 6.3.0.0318 APK

App Description

Lenovo Help is lenovo,serviceit,tools,help, content rating is Everyone (PEGI-3). This app is rated 4.68 by 19 users who are using this app. To know more about the company/developer, visit Lenovo Inc. website who developed it. com.lenovo.serviceit.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 6.3.0.0318 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Lenovo Help APK Mirror. This app APK has been downloaded 373190+ times on store. You can also download com.lenovo.serviceit APK and run it with the popular Android Emulators.

For Android 6.0 and above.

Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.

Lenovo Help – Your ‘Go-To’ support app

Lenovo Help can be installed on any Android-based device. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand.

What’s New
• New UI design for quick and easy access to the main features
• Updated content on home page
• Consolidated menu for easy account access
• Quickly access to warranty status and policy details.
• Improved account security
• Fixed Bugs 

Features
• Find solution articles and videos to help you use your device more effectively and troubleshoot problems. Provide feedback directly to Lenovo about the article’s effectiveness.
• Having an issue with your Android smartphone or tablet? Run simple or game self-diagnostics on each component to help you identify the problem. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more. Works on any Android device! Game tests are available on speaker and microphone tests only
• View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics. 
• Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products).
• Access Lenovo’s Support website and Community Forums within the app.

Service
• Need repair? Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps. Then use the app to open a service ticket (select countries and products).
• Check the status of your repair (select countries, PC products only).
• Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only).

My Account
• Log in with your Lenovo ID to access your saved products from Lenovo’s Support website.
• Manage your Lenovo Support profile.

We welcome your feedback about our app!

Please use the "About" option in the main menu of the app or leave us a comment here to let us know what you think.

NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys.

Permissions requested by Lenovo Help
• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.
• Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.
• Camera: Run diagnostics on your camera(s).
• Microphone: Run diagnostics on your microphone.
• Storage: Cache solution article images locally on your device for faster retrieval.

For Android 6.0 and above.

Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.

Lenovo Help – Your ‘Go-To’ support app

Lenovo Help can be installed on any Android-based device. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand.

What’s New
• New UI design for quick and easy access to the main features
• Updated content on home page
• Consolidated menu for easy account access
• Quickly access to warranty status and policy details.
• Improved account security
• Fixed Bugs 

Features
• Find solution articles and videos to help you use your device more effectively and troubleshoot problems. Provide feedback directly to Lenovo about the article’s effectiveness.
• Having an issue with your Android smartphone or tablet? Run simple or game self-diagnostics on each component to help you identify the problem. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more. Works on any Android device! Game tests are available on speaker and microphone tests only
• View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics. 
• Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products).
• Access Lenovo’s Support website and Community Forums within the app.

Service
• Need repair? Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps. Then use the app to open a service ticket (select countries and products).
• Check the status of your repair (select countries, PC products only).
• Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only).

My Account
• Log in with your Lenovo ID to access your saved products from Lenovo’s Support website.
• Manage your Lenovo Support profile.

We welcome your feedback about our app!

Please use the "About" option in the main menu of the app or leave us a comment here to let us know what you think.

NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys.

Permissions requested by Lenovo Help
• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.
• Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.
• Camera: Run diagnostics on your camera(s).
• Microphone: Run diagnostics on your microphone.
• Storage: Cache solution article images locally on your device for faster retrieval. 

App ChangeLog

  • Integrated new International Warranty Service and chatbot features. Also fixed some application crash issues.

App Screens

Lenovo Help Screenshot 1Lenovo Help Screenshot 2Lenovo Help Screenshot 3Lenovo Help Screenshot 4Lenovo Help Screenshot 5Lenovo Help Screenshot 6Lenovo Help Screenshot 7

Reviews From google play store

It's more like a lenovo marketing app than help, Lenovo forum has been a lot confusing these days. More than often you get no solution for very basic problems from the forum. Suggested procedure never works. Seems like Lenovo is hell bent on killing it's smartphone market. No worries as this is my last one from them. I seek help from other sites for simplest of issues rather than befuddling my mind here.


I tried to chat 3 times but It always shows that I am in position 1 in the queue. But I never got connected. Since there is no option to give negative rating I have to give 1 🌟. Otherwise this app deserves a -5 rating.


What a waste of time, just purchased an m10 tablet, which has wifi issues. No help online, and this app doesn't even list my model. Come on Lenovo, do you know what customer support is?


don't buy any Lenovo smart phone . They are don't help you after buying their products... and service centre is also a thieve....


Lenovo does not give any update. I bought Lenovo K5 Note 3 years ago. Till now no system update available evel security patch update. Why are you not giving any system update. Please keep going to give system update after a mobile is prepared (as NOKIA do). Think about it.


Lenovo is worst company which i have seen in my life me and my family and friends Never buy anything from the Lenovo in our entire life..😠😠😠 it mobile is also so laging and no updates..


in lenovo k8 plus, this app itself get crush(5 app gets crush) and dont know wat lenovo peoples working on.. such a bad experience with lenovo


cheap service about Lenovo k5 note update. the phone is coming with Android 6.0 in 2016 and still remaining on it. can't improvement and there r several bugs we face daily in this mobile. cheap services and products too


my phones os has been deleted due to virus and we want our data back.... can u help us in it.. because it had our important data in it. our modal was Lenovo vibe S1


what a wastage of time in lenevo mobile. I purchase Lenovo k5+ and the camera was not working. It shows multiple colours.


Lenovo is my favourit mobile, using k8 note. please release best themes, wall papers, icons.


Pathetic.... my loptop not include in the list. barcode scanner not working, search engine too.


worst service ever , app is too bad , always telling network issues . Lenovo sucks , dont buy anything from Lenovo


bad app one cannot call service centre no no. provided of service centre app of no use


This app do nothing , installed thia app fpr my e585 laptop


Love the new UI design, very useful for my lenovo product, easy to find solution, DIY videos and warranty update.


l lll overall Lenovo is a very beautiful smart phone each an every views are really looking so good thanks


1 problem is there in lenovo k8 note is not fast mobile please devolep a fast mobile


only thing the app kept saying when i tried to login was network error. whatever.


Lenovo K8 is best mobile, but not available call Recording and voice recording, please add this.


Apk scan results

Apk Scaned By TotalVirus Antivirus,com.lenovo.serviceit.apk Was Pure And Safe.
Scan Stats:failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:12|undetected:61|
Name:0821055B1489F70DDE94508859292322
SHA-1:6c6038479c318ff2697c07100116a1e180c29a91
SHA-256:2abb5811c2c12edbe98de452313fab7e9dc73071303a94c548f749a413aeda28
SSDEEP:196608:24/JZFQqaWtGUXA8pssZy0+qbtD9keaToADLOYzWzib/m/gqgZXtGH1T6gSk8r1:9JUzytjZq2kMupm/gqgZYH1TXSk4
File type:Android
Magic:Zip archive data, at least v2.0 to extract
File size:13504800
Uncompressed Size:14915946
Contained Files	:1789
Contained Files By Type:MF:1,RSA:1,SF:1,dex:1,gif:4,gz:1,jpg:1,md:1,png:452,ttf:5,xml:509,

Permissions

requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_ADMIN
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.DISABLE_KEYGUARD
android.permission.FLASHLIGHT
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.NFC
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_PHONE_STATE
android.permission.READ_PRIVILEGED_PHONE_STATE
android.permission.RECORD_AUDIO
android.permission.SYSTEM_OVERLAY_WINDOW
android.permission.VIBRATE
android.permission.WAKE_LOCK
android.permission.WRITE_EXTERNAL_STORAGE
com.google.android.c2dm.permission.RECEIVE
com.google.android.providers.gsf.permission.READ_GSERVICES
com.lenovo.serviceit.permission.C2D_MESSAGE
android.hardware.location.network
android.hardware.screen.portrait
android.hardware.touchscreen

Certificate

Certificate Issuer:C:Unknown, CN:Lenovo MBG WW SVC, L:Beijing, O:Unknown, ST:Unknown, OU:Lenovo MBG WW SVC
Certificate Subject:C:Unknown, CN:Lenovo MBG WW SVC, L:Beijing, O:Unknown, ST:Unknown, OU:Lenovo MBG WW SVC

Activities

com.lenovo.serviceit.ui.SimpleActivity
com.lenovo.serviceit.ui.SimpleShopActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.DiagnoseActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.CameraActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.DisplayActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.BackLightActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.MultiTouchActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.TouchScreenActivity
com.lenovo.serviceit.ui.selfhelp.content.fragment.VideoPlayActivity
com.lenovo.serviceit.ui.product.qr.BarcodeActivity
com.lenovo.serviceit.ui.service.eticket.ServiceRequestActivity
com.lenovo.serviceit.ui.SplashActivity
com.lenovo.serviceit.leUrl.LeUrlShowActivity
com.lenovo.serviceit.ui.start.WelcomeActivity
com.lenovo.serviceit.ui.main.HomeActivity
com.lenovo.serviceit.ui.start.GuideActivity
com.google.android.gms.common.api.GoogleApiActivity

Providers

com.google.firebase.provider.FirebaseInitProvider

Services

com.lenovo.serviceit.ui.selfhelp.diagnose.service.PlayService
com.google.android.gms.analytics.AnalyticsService
com.google.android.gms.analytics.AnalyticsJobService
com.google.android.gms.measurement.AppMeasurementService
com.google.android.gms.measurement.AppMeasurementJobService
com.google.firebase.iid.FirebaseInstanceIdService

Receivers

com.google.android.gms.analytics.AnalyticsReceiver
com.google.android.gms.measurement.AppMeasurementReceiver
com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver
com.google.firebase.iid.FirebaseInstanceIdReceiver

Interesting Strings

http://
http://%s:%d/%s
http://--m.club.lenovo.com.cn/
http://hostname/?
http://localhost/
http://playready.directtaps.net/pr/svc/rightsmanager.asmx
http://schemas.android.com/apk/res/android
http://schemas.microsoft.com/DRM/2007/03/protocols/AcquireLicense
http://www.google-analytics.com
http://www.w3.org/ns/ttml#parameter
https://
https://api.club.lenovo.cn/privileges/show
https://api.gitlab.com/
https://app-measurement.com/a
https://club.lenovo.com.cn/home.php?mod=space&uid
https://club.lenovo.com.cn/space-uid-
https://docs.google.com/gview?embedded=true&url=
https://download.lenovo.com/
https://forums.lenovo.com
https://forums.lenovo.com/
https://forums.lenovo.com/t5/%D0%A1%D0%BE%D0%BE%D0%B1%D1%89%D0%B5%D1%81%D1%82%D0%B2%D0%BE-Lenovo/ct-p/Community-RU?profile.language=ru
https://forums.lenovo.com/t5/Comunidad-Motorola/ct-p/ComunidadMotorola?profile.language=es
https://forums.lenovo.com/t5/Comunidad-de-Lenovo/ct-p/Community-ES?profile.language=es
https://forums.lenovo.com/t5/Comunidade-Lenovo/ct-p/community_pt
https://forums.lenovo.com/t5/Comunidade-Motorola/ct-p/ComunidadeMotorola
https://forums.lenovo.com/t5/Deutsche-Community/ct-p/Community-DE?profile.language=de
https://forums.lenovo.com/t5/Motorola-Community/ct-p/MotorolaCommunity
https://lena.lenovo.com/lena
https://lena.lenovo.com/lena?country=
https://lenovo-in.custhelp.com/app/mobile/chat/chat_landing_Lenovo_Mobile_App
https://lenovomobilesupport.lenovo.com/us/en/solutions/ht501098
https://maps.google.com/maps/api/geocode/json?latlng=%s,%s&language=en-us&sensor=true
https://maps.google.com/maps?saddr=
https://mobilesupport.lenovo.com
https://mobilesupport.lenovo.com/softwareupgrade
https://motorola-global-portal.custhelp.com/app/mcp/track-my-stuff-landing
https://pagead2.googlesyndication.com/pagead/gen_204?id=gmob-apps
https://pcsupport.lenovo.com/hk/en/find-product-name
https://play.google.com/store/apps/details?id=
https://play.google.com/store/apps/details?id=com.lenovo.connect2
https://play.google.com/store/apps/details?id=com.lenovo.leos.cloud.sync.row
https://plus.google.com/
https://pre-c-hybris.lenovo.com/medias/?context=bWFzdGVyfHJvb3R8NTUxNzgxfGltYWdlL3BuZ3xoODIvaDA5Lzk1MjE5NDAxMzU5NjYucG5nfDE4NzY0OGI4NzgwOWIxMzUzZjg3NmM3Nzk5MmZlY2M4NzQzZTEzZDM1N2FlZDM0MTRmYmQ4MmNhODc0OWVkMzQ
https://precerpapi.lenovo.com/
https://presupport.lenovo.com/
https://presupport.lenovo.com/webapi/
https://shop.lenovo.com/us/en/sales/
https://ssl.google-analytics.com
https://support.lenovo.com
https://support.lenovo.com/
https://support.lenovo.com/api_v2/
https://support.lenovo.com/api_v2/us/en
https://support.lenovo.com/api_v2/us/en/
https://support.lenovo.com/api_v2/us/en/EsupportService/GetLatestVersion?channel=%s&language=%s&packagename=%s
https://support.lenovo.com/api_v2/us/en/LiveChat/GetLiveChatInfo?chatFromId=&countryId=%s&language=%s&product=%s
https://support.lenovo.com/api_v2/us/en/Product/KMFeedbackComment
https://support.lenovo.com/api_v2/us/en/SendEmailWithFile/GetRegEmailConfigs?country=%s&language=%s&product=%s
https://support.lenovo.com/api_v2/us/en/SendEmailWithFile/RegEmail
https://support.lenovo.com/api_v2/us/en/SendEmailWithFile/sendEmail
https://support.lenovo.com/api_v2/us/en/search/IndexPCG
https://support.lenovo.com/contactus
https://support.lenovo.com/jp/ja/solutions/ht118436
https://support.lenovo.com/jp/ja/warrantylookup/warrantypolicy
https://support.lenovo.com/serviceprovider
https://support.lenovo.com/us/en
https://support.lenovo.com/us/en/accessories/
https://support.lenovo.com/us/en/api/Activation/AddActivation
https://support.lenovo.com/us/en/api/Activation/Verify?
https://support.lenovo.com/us/en/api/Eticket/AddEticket
https://support.lenovo.com/us/en/api/RepairStatusCheck/CheckServiceRequestRepairStatus
https://support.lenovo.com/us/en/api/SendEmailWithFile/IsSend?
https://support.lenovo.com/us/en/api/commonservice/GetEticketSpecialInfo
https://support.lenovo.com/us/en/api/commonservice/getcountryregion
https://support.lenovo.com/us/en/api/esupportservice/ExtensionSendEmail
https://support.lenovo.com/us/en/api/esupportservice/getpolicylist
https://support.lenovo.com/us/en/documents/
https://support.lenovo.com/us/en/downloads/
https://support.lenovo.com/us/en/find-product-name
https://support.lenovo.com/us/en/forumkb/
https://support.lenovo.com/us/en/forumsolution/
https://support.lenovo.com/us/en/parts/
https://support.lenovo.com/us/en/product_security/
https://support.lenovo.com/us/en/products/
https://support.lenovo.com/us/en/solutions/
https://support.lenovo.com/us/en/troubleshoot/
https://supportapi.lenovo.com/
https://supportapi.lenovo.com/Catalog/All
https://supportapi.lenovo.com/Catalog/Children/
https://supportapi.lenovo.com/Catalog/Search/
https://supportapi.lenovo.com/DocumentsManuals?pProductID=%s&ClientID=mobileapp
https://supportapi.lenovo.com/MyProducts/Add
https://supportapi.lenovo.com/MyProducts/Delete
https://supportapi.lenovo.com/MyProducts/Get
https://supportapi.lenovo.com/MyProducts/Update
https://supportapi.lenovo.com/MySubscriptions/Update
https://supportapi.lenovo.com/Product/
https://supportapi.lenovo.com/Profile/CreateAccount
https://supportapi.lenovo.com/Profile/CreateLithiumAccount
https://supportapi.lenovo.com/Profile/Get
https://supportapi.lenovo.com/Profile/GetCountryAndLanguage

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