Lenovo Help APK

Version 6.3.1.0627 - com.lenovo.serviceit
Last updated: 2019-10-02 23:12:26
lenovo,serviceit,tools,help

Support for Lenovo PC, tablet, mobile, and data center products

Lenovo Help apk

APP Information

App Download Version6.3.1.0627 (824)
Updated2019-10-02 23:12:26
Apk Size14.13 MB
App DeveloperLenovo Inc.
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.lenovo.serviceit.apk
MD5e5f9d251ade996e520ed08369f109224
Rate4.68
Websitehttp://support.lenovo.com

Download Lenovo Help 6.3.1.0627 APK

App Description

Lenovo Help is lenovo,serviceit,tools,help, content rating is Everyone (PEGI-3). This app is rated 4.68 by 19 users who are using this app. To know more about the company/developer, visit Lenovo Inc. website who developed it. com.lenovo.serviceit.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 6.3.1.0627 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Lenovo Help APK Mirror. This app APK has been downloaded 409607+ times on store. You can also download com.lenovo.serviceit APK and run it with the popular Android Emulators.

For Android 6.0 and above.

Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.

Lenovo Help – Your ‘Go-To’ support app

Lenovo Help can be installed on any Android-based device. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand.

What’s New
• New UI design for quick and easy access to the main features
• Updated content on home page
• Consolidated menu for easy account access
• Quickly access to warranty status and policy details.
• Improved account security
• Fixed Bugs 

Features
• Find solution articles and videos to help you use your device more effectively and troubleshoot problems. Provide feedback directly to Lenovo about the article’s effectiveness.
• Having an issue with your Android smartphone or tablet? Run simple or game self-diagnostics on each component to help you identify the problem. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more. Works on any Android device! Game tests are available on speaker and microphone tests only
• View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics. 
• Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products).
• Access Lenovo’s Support website and Community Forums within the app.

Service
• Need repair? Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps. Then use the app to open a service ticket (select countries and products).
• Check the status of your repair (select countries, PC products only).
• Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only).

My Account
• Log in with your Lenovo ID to access your saved products from Lenovo’s Support website.
• Manage your Lenovo Support profile.

We welcome your feedback about our app!

Please use the "About" option in the main menu of the app or leave us a comment here to let us know what you think.

NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys.

Permissions requested by Lenovo Help
• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.
• Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.
• Camera: Run diagnostics on your camera(s).
• Microphone: Run diagnostics on your microphone.
• Storage: Cache solution article images locally on your device for faster retrieval.

For Android 6.0 and above.

Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.

Lenovo Help – Your ‘Go-To’ support app

Lenovo Help can be installed on any Android-based device. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand.

What’s New
• New UI design for quick and easy access to the main features
• Updated content on home page
• Consolidated menu for easy account access
• Quickly access to warranty status and policy details.
• Improved account security
• Fixed Bugs 

Features
• Find solution articles and videos to help you use your device more effectively and troubleshoot problems. Provide feedback directly to Lenovo about the article’s effectiveness.
• Having an issue with your Android smartphone or tablet? Run simple or game self-diagnostics on each component to help you identify the problem. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more. Works on any Android device! Game tests are available on speaker and microphone tests only
• View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics. 
• Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products).
• Access Lenovo’s Support website and Community Forums within the app.

Service
• Need repair? Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps. Then use the app to open a service ticket (select countries and products).
• Check the status of your repair (select countries, PC products only).
• Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only).

My Account
• Log in with your Lenovo ID to access your saved products from Lenovo’s Support website.
• Manage your Lenovo Support profile.

We welcome your feedback about our app!

Please use the "About" option in the main menu of the app or leave us a comment here to let us know what you think.

NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys.

Permissions requested by Lenovo Help
• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.
• Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.
• Camera: Run diagnostics on your camera(s).
• Microphone: Run diagnostics on your microphone.
• Storage: Cache solution article images locally on your device for faster retrieval. 

App ChangeLog

  • Integrated new International Warranty Service and chatbot features. Also fixed some application crash issues.

App Screens

Lenovo Help Screenshot 1Lenovo Help Screenshot 2Lenovo Help Screenshot 3Lenovo Help Screenshot 4Lenovo Help Screenshot 5Lenovo Help Screenshot 6Lenovo Help Screenshot 7

Reviews From google play store

It's more like a lenovo marketing app than help, Lenovo forum has been a lot confusing these days. More than often you get no solution for very basic problems from the forum. Suggested procedure never works. Seems like Lenovo is hell bent on killing it's smartphone market. No worries as this is my last one from them. I seek help from other sites for simplest of issues rather than befuddling my mind here.


I tried to chat 3 times but It always shows that I am in position 1 in the queue. But I never got connected. Since there is no option to give negative rating I have to give 1 🌟. Otherwise this app deserves a -5 rating.


What a waste of time, just purchased an m10 tablet, which has wifi issues. No help online, and this app doesn't even list my model. Come on Lenovo, do you know what customer support is?


don't buy any Lenovo smart phone . They are don't help you after buying their products... and service centre is also a thieve....


Lenovo does not give any update. I bought Lenovo K5 Note 3 years ago. Till now no system update available evel security patch update. Why are you not giving any system update. Please keep going to give system update after a mobile is prepared (as NOKIA do). Think about it.


Lenovo is worst company which i have seen in my life me and my family and friends Never buy anything from the Lenovo in our entire life..😠😠😠 it mobile is also so laging and no updates..


in lenovo k8 plus, this app itself get crush(5 app gets crush) and dont know wat lenovo peoples working on.. such a bad experience with lenovo


cheap service about Lenovo k5 note update. the phone is coming with Android 6.0 in 2016 and still remaining on it. can't improvement and there r several bugs we face daily in this mobile. cheap services and products too


my phones os has been deleted due to virus and we want our data back.... can u help us in it.. because it had our important data in it. our modal was Lenovo vibe S1


what a wastage of time in lenevo mobile. I purchase Lenovo k5+ and the camera was not working. It shows multiple colours.


Lenovo is my favourit mobile, using k8 note. please release best themes, wall papers, icons.


Pathetic.... my loptop not include in the list. barcode scanner not working, search engine too.


worst service ever , app is too bad , always telling network issues . Lenovo sucks , dont buy anything from Lenovo


bad app one cannot call service centre no no. provided of service centre app of no use


This app do nothing , installed thia app fpr my e585 laptop


Love the new UI design, very useful for my lenovo product, easy to find solution, DIY videos and warranty update.


l lll overall Lenovo is a very beautiful smart phone each an every views are really looking so good thanks


1 problem is there in lenovo k8 note is not fast mobile please devolep a fast mobile


only thing the app kept saying when i tried to login was network error. whatever.


Lenovo K8 is best mobile, but not available call Recording and voice recording, please add this.


Apk scan results

Apk Scaned By TotalVirus Antivirus,com.lenovo.serviceit.apk Was Pure And Safe.
Scan Stats:failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:12|undetected:60|
Name:280326217f8501aaeccc46177717c13d36d1ba65f96e98ec5874158c5db2f485
SHA-1:13530716407aafcd4d4c42ae8ebbdd95ea334b19
SHA-256:280326217f8501aaeccc46177717c13d36d1ba65f96e98ec5874158c5db2f485
SSDEEP:196608:kAU5NUJBy4/JZFQqaWtGU/A8ps4BpX4aWKrnOXb/EbUDICjWJi5mRzPa7WtGrwU9:2aNJUzyF/DX406IoQRzPa7zrwsSmb
File type:Android
Magic:Zip archive data
File size:14816449
Uncompressed Size:18186360
Contained Files	:1921
Contained Files By Type:MF:1,RSA:1,SF:1,dex:2,gif:4,gz:1,jpg:1,js:1,md:1,png:545,ttf:5,xml:389,

Permissions

requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_ADMIN
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.DISABLE_KEYGUARD
android.permission.FLASHLIGHT
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.NFC
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_PHONE_STATE
android.permission.READ_PRIVILEGED_PHONE_STATE
android.permission.RECORD_AUDIO
android.permission.SYSTEM_OVERLAY_WINDOW
android.permission.VIBRATE
android.permission.WAKE_LOCK
android.permission.WRITE_EXTERNAL_STORAGE
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.google.android.providers.gsf.permission.READ_GSERVICES
com.lenovo.serviceit.permission.C2D_MESSAGE
android.hardware.faketouch
android.hardware.screen.portrait
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

disable your screen lock
Allows the app to disable the keylock and any associated password security. For example, the phone disables the keylock when receiving an incoming phone call, then re-enables the keylock when the call is finished.

control flashlight
Allows the app to control the flashlight.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Certificate

Certificate Issuer:C:Unknown, CN:Lenovo MBG WW SVC, L:Beijing, O:Unknown, ST:Unknown, OU:Lenovo MBG WW SVC
Certificate Subject:C:Unknown, CN:Lenovo MBG WW SVC, L:Beijing, O:Unknown, ST:Unknown, OU:Lenovo MBG WW SVC

Activities

com.lenovo.serviceit.ui.SimpleActivity
com.lenovo.serviceit.ui.SimpleShopActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.DiagnoseActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.CameraActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.DisplayActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.BackLightActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.MultiTouchActivity
com.lenovo.serviceit.ui.selfhelp.diagnose.activity.TouchScreenActivity
com.lenovo.serviceit.ui.selfhelp.content.fragment.VideoPlayActivity
com.lenovo.serviceit.ui.product.qr.BarcodeActivity
com.lenovo.serviceit.ui.service.eticket.ServiceRequestActivity
com.lenovo.serviceit.ui.SplashActivity
com.lenovo.serviceit.leurl.LeUrlShowActivity
com.lenovo.serviceit.ui.start.WelcomeActivity
com.lenovo.serviceit.ui.main.HomeActivity
com.lenovo.serviceit.ui.start.GuideActivity
com.google.android.libraries.places.widget.AutocompleteActivity
com.google.firebase.auth.internal.FederatedSignInActivity
com.google.android.gms.common.api.GoogleApiActivity

Providers

com.google.firebase.provider.FirebaseInitProvider

Services

com.lenovo.serviceit.ui.selfhelp.diagnose.service.PlayService
com.google.firebase.components.ComponentDiscoveryService
com.google.android.gms.measurement.AppMeasurementService
com.google.android.gms.measurement.AppMeasurementJobService
com.google.firebase.iid.FirebaseInstanceIdService

Receivers

com.google.android.gms.measurement.AppMeasurementReceiver
com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver
com.google.firebase.iid.FirebaseInstanceIdReceiver

Interesting Strings

http://
http://%s:%d/%s
http://--m.club.lenovo.com.cn/
http://localhost
http://schemas.android.com/apk/res/android
http://service-catalog-v2.prod.online.lenovo.com/
http://service-search-v2.prod.online.lenovo.com/v2/dlpSearch
http://www.w3.org/ns/ttml#parameter
https://
https://account.lenovo.com/
https://app-measurement.com/a
https://club.lenovo.com.cn/home.php?mod=space&uid
https://club.lenovo.com.cn/space-uid-
https://docs.google.com/gview?embedded=true&url=
https://download.lenovo.com/
https://firebaseremoteconfig.googleapis.com/
https://forums.lenovo.com
https://forums.lenovo.com/
https://forums.lenovo.com/t5/%D0%A1%D0%BE%D0%BE%D0%B1%D1%89%D0%B5%D1%81%D1%82%D0%B2%D0%BE-Lenovo/ct-p/Community-RU?profile.language=ru
https://forums.lenovo.com/t5/Comunidad-Motorola/ct-p/ComunidadMotorola?profile.language=es
https://forums.lenovo.com/t5/Comunidad-de-Lenovo/ct-p/Community-ES?profile.language=es
https://forums.lenovo.com/t5/Comunidade-Lenovo/ct-p/community_pt
https://forums.lenovo.com/t5/Comunidade-Motorola/ct-p/ComunidadeMotorola
https://forums.lenovo.com/t5/Deutsche-Community/ct-p/Community-DE?profile.language=de
https://forums.lenovo.com/t5/Motorola-Community/ct-p/MotorolaCommunity
https://lena.lenovo.com/lena
https://lena.lenovo.com/lena?country=
https://lenovo-in.custhelp.com/app/mobile/chat/chat_landing_Lenovo_Mobile_App
https://lenovo.secure.force.com/bplocator/
https://lenovomobilesupport.lenovo.com/us/en/solutions/ht501098
https://maps.google.com/maps/api/geocode/json?latlng=%s,%s&language=en-us&sensor=true
https://maps.google.com/maps?saddr=
https://maps.googleapis.com/
https://mobilesupport.lenovo.com
https://mobilesupport.lenovo.com/softwareupgrade
https://motorola-global-portal.custhelp.com/app/mcp/track-my-stuff-landing
https://newstaff.lenovo.com.cn/staffapi.php?mod=outside_index&forumall=1&action=list&from=leliao&do=hot_forums&k=da725bb9c200d615ee242b639dc90f9c
https://pagead2.googlesyndication.com/pagead/gen_204?id=gmob-apps
https://pcsupport.lenovo.com/hk/en/find-product-name
https://play.google.com/store/apps/details?id=
https://play.google.com/store/apps/details?id=com.lenovo.connect2
https://play.google.com/store/apps/details?id=com.lenovo.leos.cloud.sync.row
https://plus.google.com/
https://precerpapi.lenovo.com/
https://presupport.lenovo.com/
https://presupport.lenovo.com/webapi/
https://shop.lenovo.com/us/en/sales/
https://support.lenovo.com
https://support.lenovo.com/
https://support.lenovo.com/api_v2/us/en
https://support.lenovo.com/api_v2/us/en/
https://support.lenovo.com/api_v2/us/en/EsupportService/GetLatestVersion?channel=%s&language=%s&packagename=%s
https://support.lenovo.com/api_v2/us/en/LiveChat/GetLiveChatInfo?chatFromId=&countryId=%s&language=%s&product=%s
https://support.lenovo.com/api_v2/us/en/Product/KMFeedbackComment
https://support.lenovo.com/api_v2/us/en/SendEmailWithFile/GetRegEmailConfigs?country=%s&language=%s&product=%s
https://support.lenovo.com/api_v2/us/en/SendEmailWithFile/RegEmail
https://support.lenovo.com/api_v2/us/en/SendEmailWithFile/sendEmail
https://support.lenovo.com/api_v2/us/en/search/IndexPCG
https://support.lenovo.com/contactus
https://support.lenovo.com/jp/ja/solutions/ht118436
https://support.lenovo.com/jp/ja/warrantylookup/warrantypolicy
https://support.lenovo.com/us/en
https://support.lenovo.com/us/en/accessories/
https://support.lenovo.com/us/en/api/Activation/AddActivation
https://support.lenovo.com/us/en/api/Activation/Verify?
https://support.lenovo.com/us/en/api/Eticket/AddEticket
https://support.lenovo.com/us/en/api/RepairStatusCheck/CheckServiceRequestRepairStatus
https://support.lenovo.com/us/en/api/SendEmailWithFile/IsSend?
https://support.lenovo.com/us/en/api/commonservice/GetEticketSpecialInfo
https://support.lenovo.com/us/en/api/commonservice/getcountryregion
https://support.lenovo.com/us/en/api/esupportservice/ExtensionSendEmail
https://support.lenovo.com/us/en/api/esupportservice/getpolicylist
https://support.lenovo.com/us/en/documents/
https://support.lenovo.com/us/en/downloads/
https://support.lenovo.com/us/en/find-product-name
https://support.lenovo.com/us/en/forumkb/
https://support.lenovo.com/us/en/forumsolution/
https://support.lenovo.com/us/en/parts/
https://support.lenovo.com/us/en/product_security/
https://support.lenovo.com/us/en/products/
https://support.lenovo.com/us/en/solutions/
https://support.lenovo.com/us/en/troubleshoot/
https://supportapi.lenovo.com/
https://supportapi.lenovo.com/Catalog/All
https://supportapi.lenovo.com/Catalog/Children/
https://supportapi.lenovo.com/Catalog/Search/
https://supportapi.lenovo.com/DocumentsManuals?pProductID=%s&ClientID=mobileapp
https://supportapi.lenovo.com/MyProducts/Add
https://supportapi.lenovo.com/MyProducts/Delete
https://supportapi.lenovo.com/MyProducts/Get
https://supportapi.lenovo.com/MyProducts/Update
https://supportapi.lenovo.com/MySubscriptions/Update
https://supportapi.lenovo.com/Product/
https://supportapi.lenovo.com/Profile/CreateAccount
https://supportapi.lenovo.com/Profile/CreateLithiumAccount
https://supportapi.lenovo.com/Profile/Get
https://supportapi.lenovo.com/Profile/GetCountryAndLanguage
https://supportapi.lenovo.com/Profile/LithiumLogin
https://supportapi.lenovo.com/Profile/Login
https://supportapi.lenovo.com/Profile/Logout

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