ServiceDesk Plus | On-premises
v6.4.2 · 50.1 MB · code 85
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File information
UpdatedFeb 20, 2026
PublishedFeb 16, 2021
Packagecom.manageengine.sdp
Versionv6.4.2 (85)
Size50.1 MB
MD52223025c5af67f5e737f22673a83f285
Min SDK26
ABIsx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Signature SHA15D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
SignerCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Total downloads100,000
This version100,000
DeveloperManageEngine
Age ratingEveryone
What's new in v6.4.2
Version 6.4.2:
Applicable from ServiceDesk Plus 15200
1. Task comments are enhanced.
2. The following enhancements are introduced in Checklists:
i) The Last Updated By information is now displayed for each checklist item.
ii) Descriptions are now displayed for each field in checklist items.
Applicable from ServiceDesk Plus 15200
1. Task comments are enhanced.
2. The following enhancements are introduced in Checklists:
i) The Last Updated By information is now displayed for each checklist item.
ii) Descriptions are now displayed for each field in checklist items.
Security scan
TRUSTED
- Developer signature verified 2026-02-20
- Signature SHA1 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
- File MD5 2223025c5af67f5e737f22673a83f285
How to install ServiceDesk Plus | On-premises v6.4.2 on Android 8.0 Oreo+
Takes about 2 minutes. You'll need roughly 50.1 MB of free storage.
- Grab com.manageengine.sdp_85.apk — hit the Download button above (50.1 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches 2223025c5af67f5e…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.manageengine.sdp_85.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open ServiceDesk Plus | On-premises — tap Open on the install screen, or find the ServiceDesk Plus | On-premises icon in your app drawer (this build targets x86/x86-64/armeabi-v7a/arm64-v8a devices).
Common install errors for ServiceDesk Plus | On-premises
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 8.0 Oreo or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.
- Works on one phone but not another — this build ships x86/x86-64/armeabi-v7a/arm64-v8a native code. Devices with a different CPU will reject it.