Freshdesk v6.13.0.2
APK · 39.3 MB · version code 473 · Android 5.0+ · uploaded Jan 19, 2026
- Signature matches the Google Play version Details
Quick check before downloading
Answer this to unlock the download. It keeps automated downloaders away.
Compared with the latest version
The latest version is v11.1.1, uploaded Oct 7, 2026 — about 9 months after this one.
- Size: this file is 39.3 MB; the latest is 47.2 MB (7.8 MB larger).
- Android: this version needs Android 5.0+; the latest needs Android 9+. Use this one if your device runs an older Android release.
- The latest version asks for 8 more permissions: Access adservices ad id, Access adservices attribution, Approximate location, Show notifications, Use biometric hardware, Use fingerprint hardware, Internal broadcast protection (app-defined), Advertising ID.
- The latest version no longer asks for: Read shared storage.
File information
- Version
- v6.13.0.2 (473)
- Uploaded
- Jan 19, 2026
- Size
- 39.3 MB
- Requires
- Android 5.0+ (API 21)
- CPU support
- x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
- Graphics
- OpenGL ES 2.0+
- Screen
- Small screens and larger
- MD5
- e6f7800178e41e87aa7ac7dbfb7fbc86
- Signing certificate (SHA-1)
- E6:57:1C:B3:60:AF:20:0F:A3:25:D9:5E:1B:10:24:50:30:6D:E8:64
- Signed by
- CN=Freshdesk, OU=Freshdesk, O=Freshdesk, L=Walnut, ST=CA, C=US
- File name
- com-freshdesk-helpdesk-473-73193913-e6f7800178e41e87aa7ac7dbfb7fbc86.apk
- Package
- com.freshdesk.helpdesk
- Downloads (all versions)
- 500K+
- Age rating
- PEGI 3 · Everyone
What's new in v6.13.0.2
Bug fixes and improvements.
Permissions (13)
This version requests 13 permissions, 4 of them sensitive.
- Camera Sensitive android.permission.CAMERA
- Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
- Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
- Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
- Broadcast sticky android.permission.BROADCAST_STICKY
- Control vibration android.permission.VIBRATE
- Full network access android.permission.INTERNET
- Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- View network connections android.permission.ACCESS_NETWORK_STATE
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Jan 19, 2026.
- Certificate issued to “Freshdesk” This is the certificate of the Google Play version.
- Other versions use a different certificate v11.1.1, v11.1.0, v11.0.3 and 3 more. Android normally won't update one with the other. v11.1.1 · v11.1.0 · v11.0.3 · v11.0.2
Store checks
- Developer signature under review Jan 21, 2026
- Validated against Google Play Jan 19, 2026
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (6 other versions compared). AAPKs doesn't scan files itself.
How to install Freshdesk on Android 5.0+
You'll need about 78.7 MB of free space.
- Download the APK — tap Download APK above (39.3 MB). Chrome shows “File might be harmful” for every APK file; choose Download anyway only if you trust this file.
- Open the file — tap the download notification, or open Files › Downloads and tap com-freshdesk-helpdesk-473-73193913-e6f7800178e41e87aa7ac7dbfb7fbc86.apk.
- Allow the install (first time only) — Android 8 and later asks for permission the first time an app opens an APK: tap Settings in the prompt, turn on Allow from this source, then go back. Manual path: Settings › Apps › Special app access › Install unknown apps (on Samsung: Settings › Apps › ⋮ › Special access). On Android 7 and older: Settings › Security › Unknown sources.
- Check the file (optional) — the MD5 of the downloaded file should be e6f7800178e41e87aa7ac7dbfb7fbc86. If it differs, the file is damaged or was changed: delete it and download again.
- Tap Install — Android asks “Do you want to install this app?”. If Google Play Protect shows a warning, read it before you continue: the source store rated this file Trusted, but only install apps from sources you trust. If an earlier version is installed, this one only installs as an update when it is signed with the same certificate (SHA-1 shown above).
- Open Freshdesk — tap Open on the install screen, or find it in your app drawer.
Common install problems
- “App not installed” — a version signed with a different certificate, or a newer version, is already installed (Android doesn't allow downgrades). Uninstall it first; back up your data, because uninstalling deletes it.
- “There was a problem parsing the package” — the file is incomplete, or your Android is too old (this version needs Android 5.0+). Download it again, or pick an older version.
- “App not compatible with your device” — this build contains native code for x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit only. Devices with other processors can't install it.
- Blocked by Play Protect — Play Protect checks apps from outside the Play Store. Only continue if you trust the source.