UpdatedApr 24, 2026
PublishedApr 5, 2026
Packagecom.freshdesk.helpdesk
MD561a7f3d1e6088ab9430826a2d2b3757a
SHA1 (signer)C6:04:66:A2:42:68:3D:21:FB:A2:27:1B:46:3F:14:65:33:4D:6A:4E
Signed byCN=Freshworks Inc, OU=Mobile, O=Freshworks Inc, L=San Mateo, ST=CA, C=US
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://freshdesk.com
Contact[email protected]
Privacy policyView
What's new
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Required features
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Screen Portrait android.hardware.screen.portrait
Permissions (20)
Freshdesk requests the following Android permissions:
- Access Adservices Ad Id android.permission.ACCESS_ADSERVICES_AD_ID
- Access Adservices Attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Broadcast Sticky android.permission.BROADCAST_STICKY
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Use Biometric android.permission.USE_BIOMETRIC
- Use Fingerprint android.permission.USE_FINGERPRINT
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- Com Freshdesk Helpdesk Dynamic Receiver Not Exported Permission com.freshdesk.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Gms Permission Ad Id com.google.android.gms.permission.AD_ID
