Freshdesk

Streamline your support and make customers happy

Freshdesk · com.freshdesk.helpdesk

5.0 out of 5 (1 rating) 500K+ downloads v11.1.1 47.2 MB Android 9+ PEGI 3 · Everyone

Download APK 47.2 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v11.1.1 (981)
Updated: Oct 7, 2026 (yesterday)
APK size: 47.2 MB
Requires: Android 9+ (API 28)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Graphics: OpenGL ES 2.0+
Category: Business (app)
Listed since: Feb 25, 2021 (at least)
Permissions: 20 (4 sensitive)
Website: freshdesk.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Freshdesk is an app by Freshdesk in the Business category, listed since at least February 2021. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 6.13.0.2, the APK grew from 39.3 MB to 47.2 MB and the minimum Android version rose from 5.0 to 9. It asks for 20 permissions, 4 of them sensitive, including precise location, camera and approximate location. It asks for the same permissions as version 11.1.0. The app can read the advertising ID that ad and analytics services use.

What's new in v11.1.1

Bug fixes and performance improvements for a smoother support experience.

Description

From the listing uploaded by “appupdater”.

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: 1. Get a quick overview of your helpdesk. Access all tickets available to you. 2. Prioritize the tickets that need your attention with filters before responding. 3. Manage your support - Set priorities, assign agents, change tickets statuses. 4. Race through routine actions with one-click scenario automations. 5. Delete tickets and block spam right from your phone. 6. Log time spent on a ticket. 7. Stay informed about all updates and changes with push notifications.

Version history

7 versions are listed, going back to v6.13.0.2. New versions arrive here about every month. Since v10.0.5 it requires Android 9+.

v11.1.1 LATEST Oct 7, 2026 47.2 MB TRUSTED v11.1.0 Sep 30, 2026 47.1 MB TRUSTED v11.0.3 Sep 19, 2026 90.8 MB TRUSTED v11.0.2 Aug 21, 2026 90.7 MB TRUSTED v10.0.5 May 24, 2026 77.2 MB TRUSTED

All 7 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Oct 7, 2026.
Certificate issued to “Freshworks Inc” This is the certificate of the Google Play version.
Same certificate as the 2 other versions checked

Store checks and file details

Developer signature under review Oct 7, 2026
Validated against Google Play Oct 7, 2026
Signed byCN=Freshworks Inc, OU=Mobile, O=Freshworks Inc, L=San Mateo, ST=CA, C=US
Signing certificate (SHA-1)C6:04:66:A2:42:68:3D:21:FB:A2:27:1B:46:3F:14:65:33:4D:6A:4E
File MD5bb854278c258aea21aa032936bd0a926
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (20)

Freshdesk requests 20 permissions, 4 of them sensitive.

Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Camera Sensitive android.permission.CAMERA
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Access adservices ad id android.permission.ACCESS_ADSERVICES_AD_ID
Access adservices attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
Advertising ID com.google.android.gms.permission.AD_ID
Broadcast sticky android.permission.BROADCAST_STICKY
Control vibration android.permission.VIBRATE
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Internal broadcast protection (app-defined) com.freshdesk.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Use biometric hardware android.permission.USE_BIOMETRIC
Use fingerprint hardware android.permission.USE_FINGERPRINT
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Location android.hardware.location
Portrait screen android.hardware.screen.portrait

Freshdesk APK: questions and answers

Is there a version of Freshdesk for older Android phones?

The current version needs Android 9 or later. Version 9.0.1 is the newest listed build that installs on Android 7.0 and later. Get version 9.0.1 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Freshdesk APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is bb854278c258aea21aa032936bd0a926.