Customer FIRST Support
v2.1.2 · 29.4 MB · code 18
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File information
UpdatedJan 28, 2026
PublishedDec 3, 2020
Packagecom.schneiderelectric.cfsupport
Versionv2.1.2 (18)
Size29.4 MB
MD516babe284eb749c6fbc80e4c94d7e861
Min SDK21
ABIsx86, x86-64, armeabi, armeabi-v7a, arm64-v8a, mips
Malware scanTRUSTED
Signature SHA1C1:21:03:FD:98:F5:57:AE:4E:AB:7E:03:35:FB:A6:CA:B4:97:9C:06
SignerCN=Navnit Mudaliar, OU=Global Customer Support, O=Schneider Electric Pty Ltd, L=Sydney, ST=NSW, C=AU
Total downloads1,000
This version1,000
DeveloperAVEVA
Age ratingEveryone
What's new in v2.1.2
- Support for changes to knowledge base articles.
- Fix for attachments not working correctly on newer versions of Android.
- Fix for attachments not working correctly on newer versions of Android.
Security scan
TRUSTED
- Developer signature verified 2026-01-28
- Signature SHA1 C1:21:03:FD:98:F5:57:AE:4E:AB:7E:03:35:FB:A6:CA:B4:97:9C:06
- File MD5 16babe284eb749c6fbc80e4c94d7e861
How to install Customer FIRST Support v2.1.2 on Android 5.0 Lollipop+
Takes about 2 minutes. You'll need roughly 29.4 MB of free storage.
- Grab com.schneiderelectric.cfsupport_18.apk — hit the Download button above (29.4 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches 16babe284eb749c6…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.schneiderelectric.cfsupport_18.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read CN=Navnit Mudaliar, OU=Global Customer Support, O=Schneider Electric Pty Ltd, L=Sydney, ST=NSW, C=AU. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as TRUSTED).
- Done — open Customer FIRST Support — tap Open on the install screen, or find the Customer FIRST Support icon in your app drawer (this build targets x86/x86-64/armeabi/armeabi-v7a/arm64-v8a/mips devices).
Common install errors for Customer FIRST Support
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 5.0 Lollipop or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.
- Works on one phone but not another — this build ships x86/x86-64/armeabi/armeabi-v7a/arm64-v8a/mips native code. Devices with a different CPU will reject it.