At a glance
- Latest version
- v2.1.2 (18)
- Updated
- Jan 28, 2026 (8 months ago)
- APK size
- 29.4 MB
- Requires
- Android 5.0+ (API 21)
- CPU support
- x86 32-bit, x86 64-bit, ARM (legacy), ARM 32-bit, ARM 64-bit, MIPS
- Category
- Business (app)
- Listed since
- Dec 3, 2020 (at least)
- Permissions
- 16 (6 sensitive)
- Website
- softwaresupport.aveva.com
- Developer contact
- [email protected]
- Privacy
- Developer's privacy policy
About this APK
Customer FIRST Support is an app by AVEVA in the Business category, listed since at least December 2020. It includes native code for x86 32-bit, x86 64-bit, ARM (legacy), ARM 32-bit, ARM 64-bit and MIPS, so it runs on practically every phone.
It asks for 16 permissions, 6 of them sensitive, including camera, read phone status and identity and read calendar.
What's new in v2.1.2
- Support for changes to knowledge base articles.
- Fix for attachments not working correctly on newer versions of Android.
Description
From the listing uploaded by “appupdater”.
Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it!
AVEVA’s Customer FIRST Support App is an application for Android Phone and Tablet devices, which provides users easy access to online support services.
News
And stay up to date with the latest news and product alerts from the AVEVA Global Customer Support team.
Case Management
You can also log a service request with AVEVA Global Customer Support and manage your service requests using Case Management.
Knowledge Search
Using the CF Support App, you will be able to search for and access over 15,000 tech notes & knowledge articles.
Favourites
Favourites is a collection of Tech Notes/Knowledge resources that you have previously searched & bookmarked, and are easily referenced in a single location from the App’s Home screen. Favourites are linked to your Knowledge & Support Centre login ID, providing an up-to-date list of bookmarked content from one device to the next.
Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the AVEVA Knowledge & Support Centre, the CF Support App has you covered.
The CF Support App is integrated into the same backend infrastructure utilized by the AVEVA Knowledge & Support Centre enabling you to get instant access to support resources on the go.
Download the CF Support App today to stay connected with AVEVA technical support from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly.
Who can use the Customer FIRST Support App?
Anyone with a valid login for the AVEVA Knowledge & Support Centre website: https://softwaresupport.aveva.com/.
If you do not have a login, please register for an account at: https://om.aveva.com/softwarewebID/
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Jan 28, 2026.
- Certificate issued to “Schneider Electric Pty Ltd” This is the certificate of the Google Play version.
Store checks and file details
- Developer signature verified Jan 28, 2026
- Validated against Google Play Jan 28, 2026
- Signed byCN=Navnit Mudaliar, OU=Global Customer Support, O=Schneider Electric Pty Ltd, L=Sydney, ST=NSW, C=AU
- Signing certificate (SHA-1)C1:21:03:FD:98:F5:57:AE:4E:AB:7E:03:35:FB:A6:CA:B4:97:9C:06
- File MD516babe284eb749c6fbc80e4c94d7e861
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.
Permissions (16)
Customer FIRST Support requests 16 permissions, 6 of them sensitive.
- Camera Sensitive android.permission.CAMERA
- Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
- Read calendar Sensitive android.permission.READ_CALENDAR
- Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
- Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
- Write calendar Sensitive android.permission.WRITE_CALENDAR
- Bluetooth android.permission.BLUETOOTH
- Full network access android.permission.INTERNET
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- Show notifications android.permission.POST_NOTIFICATIONS
- Storage android.permission.STORAGE
- View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
- View network connections android.permission.ACCESS_NETWORK_STATE
Required hardware & features
- Bluetooth android.hardware.bluetooth
- Camera android.hardware.camera
- Basic touch input android.hardware.faketouch
- Portrait screen android.hardware.screen.portrait
- Wi-Fi android.hardware.wifi
Customer FIRST Support APK: questions and answers
Can I install this APK over the version I already have?
Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.
Is the Customer FIRST Support APK safe?
No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. After downloading, check that the file's MD5 is 16babe284eb749c6fbc80e4c94d7e861.
