Customer FIRST Support
Get access to technical support on the go, with the Customer FIRST Support app.
AVEVA · com.schneiderelectric.cfsupport
UpdatedJan 28, 2026
PublishedDec 3, 2020
Packagecom.schneiderelectric.cfsupport
MD516babe284eb749c6fbc80e4c94d7e861
SHA1 (signer)C1:21:03:FD:98:F5:57:AE:4E:AB:7E:03:35:FB:A6:CA:B4:97:9C:06
Signed byCN=Navnit Mudaliar, OU=Global Customer Support, O=Schneider Electric Pty Ltd, L=Sydney, ST=NSW, C=AU
Architecturesx86, x86-64, armeabi, armeabi-v7a, arm64-v8a, mips
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
- Support for changes to knowledge base articles.
- Fix for attachments not working correctly on newer versions of Android.
- Fix for attachments not working correctly on newer versions of Android.
Description
Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it!
AVEVA’s Customer FIRST Support App is an application for Android Phone and Tablet devices, which provides users easy access to online support services.
News
And stay up to date with the latest news and product alerts from the AVEVA Global Customer Support team.
Case Management
You can also log a service request with AVEVA Global Customer Support and manage your service requests using Case Management.
Knowledge Search
Using the CF Support App, you will be able to search for and access over 15,000 tech notes & knowledge articles.
Favourites
Favourites is a collection of Tech Notes/Knowledge resources that you have previously searched & bookmarked, and are easily referenced in a single location from the App’s Home screen. Favourites are linked to your Knowledge & Support Centre login ID, providing an up-to-date list of bookmarked content from one device to the next.
Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the AVEVA Knowledge & Support Centre, the CF Support App has you covered.
The CF Support App is integrated into the same backend infrastructure utilized by the AVEVA Knowledge & Support Centre enabling you to get instant access to support resources on the go.
Download the CF Support App today to stay connected with AVEVA technical support from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly.
Who can use the Customer FIRST Support App?
Anyone with a valid login for the AVEVA Knowledge & Support Centre website: https://softwaresupport.aveva.com/.
If you do not have a login, please register for an account at: https://om.aveva.com/softwarewebID/
AVEVA’s Customer FIRST Support App is an application for Android Phone and Tablet devices, which provides users easy access to online support services.
News
And stay up to date with the latest news and product alerts from the AVEVA Global Customer Support team.
Case Management
You can also log a service request with AVEVA Global Customer Support and manage your service requests using Case Management.
Knowledge Search
Using the CF Support App, you will be able to search for and access over 15,000 tech notes & knowledge articles.
Favourites
Favourites is a collection of Tech Notes/Knowledge resources that you have previously searched & bookmarked, and are easily referenced in a single location from the App’s Home screen. Favourites are linked to your Knowledge & Support Centre login ID, providing an up-to-date list of bookmarked content from one device to the next.
Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the AVEVA Knowledge & Support Centre, the CF Support App has you covered.
The CF Support App is integrated into the same backend infrastructure utilized by the AVEVA Knowledge & Support Centre enabling you to get instant access to support resources on the go.
Download the CF Support App today to stay connected with AVEVA technical support from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly.
Who can use the Customer FIRST Support App?
Anyone with a valid login for the AVEVA Knowledge & Support Centre website: https://softwaresupport.aveva.com/.
If you do not have a login, please register for an account at: https://om.aveva.com/softwarewebID/
Required features
- Bluetooth android.hardware.bluetooth
- Camera android.hardware.camera
- Faketouch android.hardware.faketouch
- Screen Portrait android.hardware.screen.portrait
- Wifi android.hardware.wifi
Permissions (16)
Customer FIRST Support requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Bluetooth android.permission.BLUETOOTH
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read Calendar android.permission.READ_CALENDAR
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Read Phone State android.permission.READ_PHONE_STATE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Storage android.permission.STORAGE
- Wake Lock android.permission.WAKE_LOCK
- Write Calendar android.permission.WRITE_CALENDAR
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
