Sony | Support for Xperia

Device-specific support for your Xperia from Sony

Sony Mobile Communications · com.sonymobile.support

3.9 out of 5 (8 ratings) 50M+ downloads v8.5.4 39.6 MB Android 9+ PEGI 3 · Everyone

Download APK 39.6 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v8.5.4 (80504)
Updated: Jun 24, 2026 (3 months ago)
APK size: 39.6 MB
Requires: Android 9+ (API 28)
CPU support: ARM 32-bit, ARM 64-bit
Category: Tools (app)
Listed since: Nov 30, 2015 (at least)
Permissions: 60 (12 sensitive)
Website: sonymobile.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Sony | Support for Xperia is an app by Sony Mobile Communications in the Tools category, listed since at least November 2015. It includes native code for ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 6.3.2, the minimum Android version rose from 6.0 to 9. It asks for 60 permissions, 12 of them sensitive, including precise location, camera and record audio. Compared with version 6.3.2, it adds 4 new permissions (“Access adservices ad id”, “Access adservices attribution”, “Capture video output” and “Foreground service media projection”) and drops 2 (“Modify phone state” and “Schedule exact alarms”). The app can read the advertising ID that ad and analytics services use.

Ratings

3.9out of 58 ratings

5 ★63%
4 ★13%
3 ★0%
2 ★0%
1 ★25%

Ratings from users of the source store — not collected or verified by AAPKs.

What's new in v8.5.4

This update includes fixes and performance improvements. Happy to assist you, Support app team

Description

From the listing uploaded by “appupdater”.

The Support application from Sony provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities. * You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor. * You can get quick information about your device: software version, memory capacity, application issues and more. * You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts. * Depending on your device model or OS version, this app or features may not be supported. Additionally, even within the same series, support may vary depending on the mobile carrier. This application uses analytics software to collect and aggregate statistics to help us improve this app and our services. None of this data can be used to identify you.

Version history

4 versions are listed; the oldest rated Trusted is v6.3.2. Since v8.5.4 it requires Android 9+.

v8.5.4 LATEST Jun 24, 2026 39.6 MB TRUSTED v6.3.2 May 2, 2024 21.1 MB TRUSTED v994569.99990.300.1599.1115 Mar 25, 2024 10.4 MB UNKNOWN v899.9999.9999 Dec 31, 2023 9.4 MB UNKNOWN

All 4 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Jun 24, 2026.
Certificate issued to “Sony Ericsson Mobile Communications AB” This is the certificate of the Google Play version.
Same certificate as the other version checked

Store checks and file details

Developer signature verified Jun 24, 2026
Validated against Google Play Jun 24, 2026
Signed byCN=Sony_Ericsson_E_Platform_Signing_Live_864f, O=Sony Ericsson Mobile Communications AB, C=SE
Signing certificate (SHA-1)80:D0:15:6E:14:EF:A9:B2:BE:94:9A:CC:17:91:72:0C:C5:8C:B6:E3
File MD547431240c1adcda18fe2b355a198fa72
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (1 other version compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (60)

Sony | Support for Xperia requests 60 permissions, 12 of them sensitive.

Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Bluetooth connect Sensitive android.permission.BLUETOOTH_CONNECT
Bluetooth scan Sensitive android.permission.BLUETOOTH_SCAN
Camera Sensitive android.permission.CAMERA
Find accounts on the device Sensitive android.permission.GET_ACCOUNTS
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Package usage stats Sensitive android.permission.PACKAGE_USAGE_STATS
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Write settings Sensitive android.permission.WRITE_SETTINGS
Access adservices ad id android.permission.ACCESS_ADSERVICES_AD_ID
Access adservices attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
Advertising ID com.google.android.gms.permission.AD_ID
Broadcast close system dialogs android.permission.BROADCAST_CLOSE_SYSTEM_DIALOGS
Capture video output android.permission.CAPTURE_VIDEO_OUTPUT
Change wifi state android.permission.CHANGE_WIFI_STATE
Clear app cache android.permission.CLEAR_APP_CACHE
Control vibration android.permission.VIBRATE
Delete cache files android.permission.DELETE_CACHE_FILES
Dump android.permission.DUMP
Flashlight android.permission.FLASHLIGHT
Foreground service media projection android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION
Full network access android.permission.INTERNET
Get package size android.permission.GET_PACKAGE_SIZE
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
High sampling rate sensors android.permission.HIGH_SAMPLING_RATE_SENSORS
Idd application certificate (custom) com.sonymobile.idd.permission.APPLICATION_CERTIFICATE
Interact across users android.permission.INTERACT_ACROSS_USERS
Internal broadcast protection (app-defined) com.sonymobile.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Internal delete cache files android.permission.INTERNAL_DELETE_CACHE_FILES
Local mac address android.permission.LOCAL_MAC_ADDRESS
Manage users android.permission.MANAGE_USERS
Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
Nfc android.permission.NFC
Prevent the device from sleeping android.permission.WAKE_LOCK
Read privileged phone state android.permission.READ_PRIVILEGED_PHONE_STATE
Read sync settings android.permission.READ_SYNC_SETTINGS
Reboot android.permission.REBOOT
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Setup compat service (custom) com.google.android.setupwizard.SETUP_COMPAT_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Sonyericsson credentialmanager (custom) com.sonyericsson.permission.CREDENTIALMANAGER
Sonyericsson idd (custom) com.sonyericsson.permission.IDD
Sonyericsson idd personal data (custom) com.sonyericsson.permission.IDD_PERSONAL_DATA
Sonyericsson idd private (custom) com.sonyericsson.permission.IDD_PRIVATE
Sonymobile secure data manager (custom) com.sonymobile.permission.SECURE_DATA_MANAGER
Sonymobile trimarea (custom) com.sonymobile.permission.TRIMAREA
Sonymobile xssm provider (custom) com.sonymobile.permission.XSSM_PROVIDER
Updatecenter open history (custom) com.sonyericsson.updatecenter.permission.OPEN_HISTORY
Updatecenter read application updates (custom) com.sonyericsson.updatecenter.permission.READ_APPLICATION_UPDATES
Use biometric hardware android.permission.USE_BIOMETRIC
Use credentials android.permission.USE_CREDENTIALS
Use fingerprint hardware android.permission.USE_FINGERPRINT
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE
Write secure settings android.permission.WRITE_SECURE_SETTINGS

Required hardware & features

Bluetooth android.hardware.bluetooth
Location android.hardware.location
NFC android.hardware.nfc
Wi-Fi android.hardware.wifi

Sony | Support for Xperia APK: questions and answers

Is there a version of Sony | Support for Xperia for older Android phones?

The current version needs Android 9 or later. Version 6.3.2 is the newest listed build that installs on Android 6.0 and later. It is an old build: apps that rely on online services may no longer connect when they are this old. Get version 6.3.2 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Sony | Support for Xperia APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the other version checked. After downloading, check that the file's MD5 is 47431240c1adcda18fe2b355a198fa72.