UpdatedApr 11, 2026
PublishedDec 26, 2020
Packageru.naumen.sdmobile
MD51873b8feb7b8a9848e97bd17b8cb74a8
SHA1 (signer)C8:57:6A:13:6E:BF:C8:86:70:1C:3B:D3:ED:99:0A:62:1F:7E:22:41
Signed byCN=Service Desk, O=Naumen, C=RU
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
We made app work faster and more stable.
Description
Work from anywhere with Service Management Platform by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.
For support service and field engineers
— Register requests and work with them from your smartphone screen
— Change status, a responsible employee and other parameters
— Add files, comments, and photos with your camera phone
— Build the route to the client address and service objects using geolocation
— Monitor and inventory your equipment using barcode scanner
— Fix work time records
— Get push notifications for all important events
— Use full text search on requests, and other useful materials
For managers
— Control the workload of your teams
— Initiate new tasks
— Participate in approvals, comment your decisions
— Subscribe to requests from key customers to keep everything under control
For users
— Create requests and follow their status
— Check information details via comments
— Use the knowledge base
— Leave feedback
Adaptability of processes
Adaptation to specific business tasks. Enabling new processes and editing the current ones.
Easy configuration
Adding objects, configuring the interface and other parameters without programming.
Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.
Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
____________________________
Naumen SMP app is everything you need to proper work with requests and tasks on your smartphone screen!
The application requires access to the server Naumen Service Management Platform with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.
For support service and field engineers
— Register requests and work with them from your smartphone screen
— Change status, a responsible employee and other parameters
— Add files, comments, and photos with your camera phone
— Build the route to the client address and service objects using geolocation
— Monitor and inventory your equipment using barcode scanner
— Fix work time records
— Get push notifications for all important events
— Use full text search on requests, and other useful materials
For managers
— Control the workload of your teams
— Initiate new tasks
— Participate in approvals, comment your decisions
— Subscribe to requests from key customers to keep everything under control
For users
— Create requests and follow their status
— Check information details via comments
— Use the knowledge base
— Leave feedback
Adaptability of processes
Adaptation to specific business tasks. Enabling new processes and editing the current ones.
Easy configuration
Adding objects, configuring the interface and other parameters without programming.
Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.
Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
____________________________
Naumen SMP app is everything you need to proper work with requests and tasks on your smartphone screen!
The application requires access to the server Naumen Service Management Platform with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.
Required features
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Microphone android.hardware.microphone
- Screen Portrait android.hardware.screen.portrait
- Wifi android.hardware.wifi
Permissions (18)
Naumen SMP requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Foreground Service Location android.permission.FOREGROUND_SERVICE_LOCATION
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Record Audio android.permission.RECORD_AUDIO
- Use Biometric android.permission.USE_BIOMETRIC
- Use Fingerprint android.permission.USE_FINGERPRINT
- Wake Lock android.permission.WAKE_LOCK
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Gms Permission Ad Id com.google.android.gms.permission.AD_ID
- Ru Naumen Sdmobile Dynamic Receiver Not Exported Permission ru.naumen.sdmobile.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
