Tawakkalna (Covid-19 KSA) APK

Version 2.8.1 - sa.gov.nic.tawakkalna
Last updated: Wed, 21 Apr 2021 16:30:59 UTC
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Tawakkalna (Covid-19 KSA) apk

APP Information

Download Version 2.8.1 (28107)
Apk Size87.30 MB
App DeveloperNational Information Center
Malware CheckTRUSTED
Install on Android6.0 and up
App Packagesa.gov.nic.tawakkalna.apk
Website https://ta.sdaia.gov.sa

Download Tawakkalna (Covid-19 KSA) 2.8.1 APK

App Description

Tawakkalna (Covid-19 KSA) is tawakkalna,health,fitness,توكلنا, content rating is Everyone (PEGI-3). This app is rated 3.94 by 18 users who are using this app. To know more about the company/developer, visit National Information Center website who developed it. sa.gov.nic.tawakkalna.apk apps can be downloaded and installed on Android 6.0 and higher Android devices. The Latest Version of 2.8.1 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 92683+ times on store. You can also download sa.gov.nic.tawakkalna APK and run it with the popular Android Emulators.

Saudi official app to request curfew passes and other COVID-19 related services

App ChangeLog

  • - Manage MOHU permits feature
  • - Manage companions for MOHU permits feature
  • - General enhancements

App Screens

Tawakkalna (Covid-19 KSA) App Screen 1Tawakkalna (Covid-19 KSA) App Screen 2Tawakkalna (Covid-19 KSA) App Screen 3Tawakkalna (Covid-19 KSA) App Screen 4Tawakkalna (Covid-19 KSA) App Screen 5Tawakkalna (Covid-19 KSA) App Screen 6


requires following permissions on your android device.

approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

Allows access to the list of accounts in the Accounts Service.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read the contents of your SD card
Allows the app to read the contents of your SD card.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Abdel-Rahman Husam-avatar

    Abdel-Rahman Husam


    One of the worst apps ever! Cannot open it without going through the tedious process of logging in with my national ID EVERYTIME. It says an update is released and I must install it so it will work. After installing it, nothing changes and it still asks for installing the update!

  2. Deema A-avatar

    Deema A


    apk Unreliable app.. Terrible experience with technical support. The application decided to update my status for no apparent reason. It was reported 3 days ago.. And still no resolution. My life is on pause, can't even attend my long awaited medical appointments due to this. If you don't have the capacity to instantly support technical glitches for such application with this kind of impact on people's life, don't mandate it or offer an alternative method until you have fixed your issues.

  3. Milim Nava-avatar

    Milim Nava


    apk download Everyday i go to work in a mall. I always wait for 10minutes or above just to scan the barcode. I have 2phones and its not coming good? So is it only me experiencing this or others as well? And today ive waited for 30minutes to load your application to go inside a mall to work. And i use 2 wifi and data. I can use other apps without having a problem but this? No, i dont wanna complain about this but im really having a problem going in. Make it more applicable to all phones and improve your app

  4. ansari jabir-avatar

    ansari jabir


    sign up I am unable go update the app, its showing the same message of update and when i click om update it take to google play store and the option of update doesnt come, insted it shows option to open, kindly pls solve this bug, so that i can use the app, as all shops and mall are asking for tawakkalna. Apprecieate immediate support.

  5. David W-avatar

    David W


    registration It worked great until 12th March when version 2.7 was released. Very inconvenient as shops, restaurants and malls insist on seeing the health status. After reading the reviews of others just now i use the Web version. Web version works fine.

  6. Huda Ahmad-avatar

    Huda Ahmad


    free download In the beginning aap was very good but later update n update is coming again n again but tawakkalna was not opening due to which I was unable to enter anywhere then I changed d password so working OK but again that same problem of update now tawakkalna app page is not opening this problem I am facing kindly reply or guide me to avoid this problem thanks

  7. Love_ Angel0483-avatar

    Love_ Angel0483


    how many covid 19 cases in saudi arabia today Nightmare!Very poor application,cant open even with internet connection,its keep on showing,no internet conection even I'm connected!this application can be open even with out internet conection.pls.fix this problem,it cause us big trouble everyday.

  8. Adil Shaikh-avatar

    Adil Shaikh


    is saudi arabia on lockdown due to covid 19 There is some problem with application. After updating it on my redmi 9 phone it was not opening. When trying to open it, it gives message to update, even though it is updated. Kindly need to solve the issue.

  9. Aslam Jamel-avatar

    Aslam Jamel


    how to test covid 19 in riyadh Today I waited 2 hours and still waiting but the app still not detecting my location, I need to enter hospital, but not allowed, had to go to shop but all cancel, my full day off ended in waste. Who cares??? After struggling 5 hrs found location settings should be high accuracy. Now it's fine.

  10. Ayesha Q-avatar

    Ayesha Q


    Third class app, you cannot read an error msg in nano seconds. I was having a hard time in registration and sign up. They suspended my account for how long... I don't know because the msg disappeared in nano seconds again.

  11. Mamdooh001 m1m2m3m4-avatar

    Mamdooh001 m1m2m3m4


    I would say it is practical app. It is not only showing your Covid19 status, but also give yiu a quick glance of your personal information. It is amazing App.

  12. Asrar Mohammed-avatar

    Asrar Mohammed


    The latest version is not working. It says "Something went wrong, please try again later". I am unable to login in app. However I am able to login through Tawwalna website.

  13. Hesham Alsada-avatar

    Hesham Alsada


    Did a swab 5 DAYs ago (was negative) and my status is still showing blue. Called tech support they took my details and gave me a case number and nothing happened since then. This needs proper attention from developer as this keeps people stuck in quarantine

  14. ghadeer Alghamdi-avatar

    ghadeer Alghamdi


    This app worked fine for a while , my issue came after taking the second vaccine ,,my statue went to unknown isntead of vaccinated and it keeps telling me to update app !

  15. Shtaman Khan-avatar

    Shtaman Khan


    If open This app update coming if I press update going automatically in play store but there only open option not update option I open again and again update option what can I do, please solve this issue, thanks

  16. Mohammed Javeed-avatar

    Mohammed Javeed


    Stopped working after 12 Mar 2021. Always prompts to update but no update is available. Terrible app.

  17. Ayman Mohammed-avatar

    Ayman Mohammed


    Best app. It deserves more than 5 stars. All your information in one place. Easy to use, less than a minute to register and there you go. Everything is there. Thank you.

  18. Mk Bashee-avatar

    Mk Bashee


    this app wants to sign up every single time, it's is not working properly I'm regularly updating this app, but showing now update

  19. rahees kommeri x1b4 53-avatar

    rahees kommeri x1b4 53


    Nice app, really love it, but how about u put every services on one app like , for vaccine and covid test, umrah and tabaud in just one app, becoz, it will improve my user experience. becoz for every service I have to download every single app.Hope u amazing developers might take my suggestion

  20. Tiripo Dube-avatar

    Tiripo Dube


    The current app is problematic in signing in.i updated it,and there after it keeps on saying make sure the information you put is correct.can someone help please!

  21. rosario bernardo-avatar

    rosario bernardo


    It is an awesome experience,easy access regarding our healrh status in just one click .Thank you Tawakkalna.

  22. Olga Drotenko-avatar

    Olga Drotenko


    Feb 17: Super slow & needs updates almost every time I use it. - - - - Mar 1 edit: Now I can't get in at all. It's stuck on the locations required page and even though I have my location on and I've given the app permission to use my location, it doesn't allow me to enter the app.

  23. ZOHAIB ASHRAF-avatar



    Always stuck while using. When start, it starts processing which take so much time. Absolutely trash

  24. Kashif Hussain-avatar

    Kashif Hussain


    This app should be able to execute a large amount of data when you have designed it as a permit to enter in any market or mall. Which is not the case, one has to be very patient with this app it takes less than a minute to login/sign in in every other service while here it takes 30 minutes to do the same. It only works on top notch expensive phones means one who have a cheap phone can get the app. It signs out itself and I couldn't receive any code on my phone number

  25. loolyou 1-avatar

    loolyou 1


    It's too slow and has a lot of errors. I uninstalled it then installed back and it made it worse because I can't even get past the login. It keeps saying "Something went wrong". And when it finally asks for the verification code, it take a full 15 minutes to send and I only have 5 minutes before the code expires, so the code expires before I get it. Fix your app, we have a lot of stuff to buy from Markets.

  26. Nasir ch-avatar

    Nasir ch


    It's too slow and has a lot of errors. I uninstalled it then installed back and it made it worse because I can't even get past the login. It keeps saying "Something went wrong". And when it finally asks for the verification code, it take a full 15 minutes to send and I only have 5 minutes before the code expires, so the code expires before I get it. Fix your app,

  27. Khalid Shariff-avatar

    Khalid Shariff


    Working perfectly since 5th Feb. One minute to create a new user including SMS codes. New features added for family and health passport are updating within 5 sec. Also atlast they have added phone registration within the app.

  28. Lady Jane Cuenca-avatar

    Lady Jane Cuenca


    Everytime I open, it requires to log in, now I am stucked on answering the questions required. Which all answered already, and it doesn't go to the next home page. Grrrr....

  29. Ali Hamza Thaheem-avatar

    Ali Hamza Thaheem


    I have had terrible experience with this app, it was alright before they made it mandatory. The most frustrating part is they keep logging me out, its annoying that I need to login everytime I open the application and the OTP has its own mind. There have been instances when I was stranded at the Malls entrance while my sister had to go in alone to shop for stuff all because the application was not responding and kept crashing. I was not the only one outside and everyone there was angry

  30. Frederic Gavino-avatar

    Frederic Gavino


    I got a negative result on my swab test but the color of my tawakkalna is still blue, then hard to contact 937 and email the cs of tawakkalna and gave a ticket which said under process I have 2 days more left to finish my quaranteen, can't go out may be fine.

  31. Izhar Ahmed-avatar

    Izhar Ahmed


    Extremely bad application, the verification code never comes. What a waste of time. This app will ensure we keep hanging in limbo. Just developing an app is not enough, you need to have the necessary server size to cater to the demand. Just so inconvenient. I wish I could give negative marking for this version. It was great during the last lockdown. Maybe they have made it super heavy with so many features.

  32. Aiman Rashid-avatar

    Aiman Rashid


    It keeps crashing. I removed it, restarted my phone, reinstalled it but it just won't load. This is too bad that every place is asking for this app and it won't load on my phone. Secondly, it should have the option of offline content. I am sure there are lots of people like me who don't have data package. Even if app would load, it won't be able to show anything just because of data package limitation. Very bad application.

  33. Diwash Mukhia-avatar

    Diwash Mukhia


    One of the worst app. It gets signed out automatically. Even after knowing the password it gives verification code and while entering it says something went wrong. You have to try many times then it gets logged in. And again the next time you open the app again it is signed out and have to repeat the same logging option with verification code. Please fix this bug. Not happy with this service.

  34. Jon Collins-avatar

    Jon Collins


    Absolutely useless app, for an app so vital to daily activities you would think you would test it and make sure it works with a high volume of users first. Never able to log in, doesn't matter what time of day or night and how many times you uninstall and reinstall it. Would give minus stars if I could! Get it together please.

  35. Miracle God-avatar

    Miracle God


    Very good for digital use for icama for vehicles registration and vehicles insurance we can check all our details in tawakkalna app is the best

  36. Ezra Yvonne Nelmida-avatar

    Ezra Yvonne Nelmida


    Disappointed and worst app ever.. Not even worth a star.. This is not helpful.. Fix your app its wasting our time logging in and always indicates 'something went wrong'.even when your just about to start. It shows like that...it needs to be done and fix asap.. its a waste of time and effort..

  37. Reinacris Ramao-avatar

    Reinacris Ramao


    Before its works fine. Suddenly after 1 day i've been signed in. It was updated, unfortunately i encountered blank message after i login and got the v.code and it turning back to his logo. I can't use it . Almost five days i can't go to supermarket to buy food... this is not helpful. Fix the technical problems if you are concerned to the citizens and residents. Respond to the complement of each users a soon as possible.

  38. Shailendra Asodekar-avatar

    Shailendra Asodekar


    I am registered since more than 24 hours per new rules. But when I open app, it works only for 15 sec and automatically stops without any result on screen ( green window). I am in touch with help desk via email. As per them I logged in on website It works there. Shows Green result. But what is issue with mobile app? I use Android. I followed all instruction- checklist, changed password. reinstalled few times. This app has some design issues may be??

  39. Abid Imam Khawar-avatar

    Abid Imam Khawar


    Horrible experience. Not even worth to give single star. Many times I uninstalled and then reinstalled the app.Updated my mobile.Lastly formated my mobile thinking that something must be causing the problem. But same result. App didn't work. I had to come back from office as they do not allow without tawakkalna report. I have registered now on website and will use website QR code for entry.

  40. James Sii-avatar

    James Sii


    In sign up, nationality option under visitor/gulf can't be clicked, therefore can't even sign up.

  41. Motor Cycle-avatar

    Motor Cycle


    March 17 2021 the app is having trouble in logging in using mobile data, it should be like before that even if you dont have a Data in your prepaid mobile number it can be log in

  42. Derek Bushman-avatar

    Derek Bushman


    Had trouble getting SMS OTC code for initial setup to my Google Fi SIM #, had to use an alternate AT&T Int'l (STC compatible) SIM instead. This caused quite a bit of time, testing and needless frustration. (Update - 2/5/21) Now I'm having trouble logging in at all! Gives error trying to login with US passport # or phone # (with or without +1). When using "Forgot Password" link, you cannot click the "Nationality" drop-down, doesn't work. Perhaps the app isn't tested for the latest stable Google Android release? (running Pixel 3A) I'm having trouble going to the store or even getting into my hotel today!

  43. Mishkaath Wamik-avatar

    Mishkaath Wamik


    It shows update but unable to update, but I when click update it re-directs to the app store but no update option. Please solve this

  44. Mohammad S. Bajaba-avatar

    Mohammad S. Bajaba


    Excellent app, very usefulIt and getting better. IT was nice adding the capability for the app to automatically detect updates and alert the user. Now you don't have to manually check for updates. It was nice to link all the permits to the app. It was nice to add the capabilitues to distinguish dependents wo don't live with the household. It should also take into consideration laborers living with the household but are not on his kafalah such as maids on contract through labour service offices.

  45. Mohammed Abdul Razzaq-avatar

    Mohammed Abdul Razzaq


    Terrible Experience. This app doesn't even open in my Samsung Galaxy note 9. Even after manually allowing the permissions it needed. Please fix this app as soon as possible. Why you guys made this app compulsary when it is still in beta stage and not yet stable? Things won't work like this. First make it stable, and available for all the platforms and then make it mandatory!

  46. Jp Pates-avatar

    Jp Pates


    The update is not reliable because it doesn't give update commands on playstore. Unreliable app to use.

  47. Mike Marsh-avatar

    Mike Marsh


    Garbage app. It chooses to work when it wants, and is very unreliable. It also continuously ask you to update the app when no update is available. Pure trash!

  48. sam magid-avatar

    sam magid


    Not updating health status properly,even reversing it back to initial status.Made my life frustrating and crippling.Covid test results keep vanishing for no reason.

  49. Abdullah Varachia-avatar

    Abdullah Varachia


    I received my Covid result this morning and it's negative but the app has not updated my status from Blue to green even though the app shows my negative covid status. Instead of the issue being resolved, all my previous covid test results disappeared and now I am unable to login. App developers must inform the public immediately when there's technical issues. What if the app stop functioning on the way to a mall,etc? Lack of communication causes avoidable issues.

  50. Ali Ansari-avatar

    Ali Ansari


    App is fantastic just need some more improvement because sometimes it's just browsing now showing the status

  51. enen herbal-avatar

    enen herbal


    Ive been downloaded it on its original.version and i dont have any problem just a few seconds it is opened ...but when the time i updated it to the new version where iqama was shown i got a problem to open it .i cnt enter in hospital vicinity appointments was due bcz bcz i cnt open it even i have data and net and even the location status is on .i dont know if its a technical problem.i when got home i uninstall it for the second time and install again ...hopefully it will not happened again..

  52. Muhammed Younis-avatar

    Muhammed Younis


    What kind of update it needs App keeps crashing show need update msg ,I log to store , found none available

  53. Emorej Timsquared-avatar

    Emorej Timsquared


    Always asking to log in again if couple of days im mot opening the app.

  54. Nawab Ali-avatar

    Nawab Ali


    Very bad app it show sign of updates but its not updating and my in my QR Scain bar it show not found non since app is that.

  55. Farid Malek-avatar

    Farid Malek


    Worst app, Poor support from customer care I've been trying to register on app and it's says " Please try again later ". Make call to customer care and make complain, even after 3 days no response from customer care about complain. This app is linked with "Eatmarna" for Umrah service. Because of low quality of Tawakkalna app and poor support for customer care, people not able to perform Umrah.

  56. Saif Ahmad-avatar

    Saif Ahmad


    keeps having technical issues all the time, even basic functionalities don't work smoothly, such a shame. The customer service is even worse, everytime you call them they just keep repeating the same line: "it is in process", even an automated bot has more lines memorized

  57. Farah Imam-avatar

    Farah Imam


    I have updated my mobile number in Absher but this app doesn't take the updated number. It doesn't even have the option to update in it.

  58. Hammad Ashraf-avatar

    Hammad Ashraf


    Whenever I try to login app keeps on running n running n then all of sudden an error appears ... tawakklna is not responding...but when I login with some other latest android based handset it goes well...dont know as if app not supported by old versions of androids..compatibilty issue.... dont want to buy a mobile just for this application.

  59. Muhammed Ibrahim PK-avatar

    Muhammed Ibrahim PK


    Very slow to open. Need to simplify program for fast booting. When all people starts to use, dfficult.

  60. Robert Pereira-avatar

    Robert Pereira


    App logs out by itself. It's difficult when you are asked to show the app and it has logged you out.

  61. Adam Evans-avatar

    Adam Evans


    I have to reinstall it everyday. Terrible app. Today again it stopped working

  62. hesakura serena-avatar

    hesakura serena


    Have to keep the app and location on in the background all the time... not very practical if ur running low on charge as it drains battery fast! Plus is not a 100% guarantee that all covid positive people or covid carriers will go for the test, thus update their health status accurately in the app

  63. rahma bm-avatar

    rahma bm


    It's been a great experience using this app tawakkalna so easy it will allow you to enter any malls, stores, with out hustle.

  64. BARON-Darknoor-avatar



    Edit: please don't force us to allow the app to use location ALL the time, make it work with "allow only while in app" since it doesn't need to know my location otherwise. I feel like my privacy is breached. Also, this should work without Internet as we don't all have data plans to use outside.

  65. Yo Yu-avatar

    Yo Yu


    Can't log in the app. But i can log in in the web. Fix your app please

  66. Naail River-avatar

    Naail River


    The stupid app keeps crashing and keeps asking for an update that is not available

  67. Muhammad Irfan-avatar

    Muhammad Irfan


    The application is really unstable, with seeing the current situation in which its use is mandatory at all places. I cannot go the supermarket for my groceries because the application is not opening at all. I got really disappointed.

  68. Saiful Islam Sujon-avatar

    Saiful Islam Sujon


    A great app through which many are available at once. Many greetings, thanks and congratulations to those who are working behind it. Nowadays this kind of thing was very much needed. Thanks to your tireless work, we can easily get a lot of great services through this application. ❤️❤️❤️

  69. Hadi Matar-avatar

    Hadi Matar


    2 different app bugs faced which blocked access to different commercial establishments for a number of days, technical support contacted without timely action, this is not excusable for an app that blocks basic access to everywhere from pharmacies to grocery stores to shopping malls

  70. Johny Ring-avatar

    Johny Ring


    No matter how many times i tried to log in even after inserting exact I'd number and password, it just keeps buffering again and again. After so many tries the otp comes to my mobile, but when I insert it again the buffering starts and comes back to the log in format saying you ran out of time, like seriously?!. If they want to make this app mandatory for everyone, then I think they must look into it and fix it soon. Thank you. There is no minus star, so had no choice to put 1 star.

  71. Karl Geli-avatar

    Karl Geli


    Hi developers of this app. Its so frustrating to use your app since its unreliable majority of the time! 8 out of 10 times it wont open. How can i go to groceries restaurants and ither estabmishments? Good thing im just working from home and doesnt need to go to my office daily as the building guard requires tawakalna. So disapponting! 0 star

  72. sandy B.-avatar

    sandy B.


    I don't know what's problem that I cannot register in this app,its always say "make sure the information is correct,I check each in every details of my personal info,in yet I always receive error.😔😔

  73. Ramu Elango-avatar

    Ramu Elango


    Excellent app and easy to handle in English and in Arabic.

  74. Nasser Abushama-avatar

    Nasser Abushama


    This app cannot count days correctly... When it says after one day... it means after 48 hours... Amazing!!!

  75. Billee the Kit-avatar

    Billee the Kit


    The app keeps logging out and does not load it is not fast to load and always says service is not available how is that reliable? When i try to log in they only buffer and load but times out. I suggest they fix the app to work with slow Internet connections and something that can work better. Because it is a hassle if we need to go for grocery or the market. They require the app but the app doesn't work properly...

  76. Palash Hazra-avatar

    Palash Hazra


    Good working. 4 star because sometimes not work.

  77. Tomato Ketchup-avatar

    Tomato Ketchup


    You all government are saying it is most important app for foreigners. You all didn't even fully optimized to stable. Its not even letting me to log in and worst customer care support in the playstore. Most importantly, its crashing on my phone before I even log in. Fix this crash. My phone is Lg k8. If you're saying this app is important then please fix the app. Or else you would blame us for not using the app.

  78. Kyle l-avatar

    Kyle l


    Completed quarantine period, I've had two negative covid tests, and app will not update to no infection recorded. Customer service call was made and still not resolved. Still says health status is undetermined two days after quarantine period.

  79. Abdul Waheed-avatar

    Abdul Waheed


    app is not working now .app is giving message (some thing went wrong please try later)

  80. Ria Ma-avatar

    Ria Ma


    Quite a bad experience, every other day it asks for an update, and this update is not getting downloaded, though I have enough space for it... And now every shop and super market folks are asking to show... Getting into a mess.. At least this app should have a free sms service, returning health status of the citizens /residents...

  81. Ellaine Maye Austria-avatar

    Ellaine Maye Austria


    It is difficult to sign-in when required to (going into hospital/mall/any establishment). It always says service not available even the phone is restarted. This is a nuisance and needs to be addressed and fixed.I could not even receive the verification Code within the alloted grace period. And by the time the code is received, code is expired.

  82. Sitti Khadija Sulaiman-avatar

    Sitti Khadija Sulaiman


    Always crashing down.. Can't even log in properly.. im always late because of this app, they won't let us go through if the app can't open... Please Fix this App.. It's Causing us more Trouble in life.. Not Helping at all. 😑

  83. Abdul Rahim-avatar

    Abdul Rahim


    It gets automatically logged out and can't sign in again. If we sign in also it comes up with and error code 'Something went wrong please try again'. This is a huge burden for people when they are next in queue and have to stand back only because of this issue. Kindly resolve the issue.

  84. N.VChannel-avatar



    Stupid useless app! If there is zero star,I would rate it zero without any hesitation. A second after installment, but yet unable to register as the service is not working. Why would created an app that is not well functioning,not well prepare for this kind of issues. Can't go out anywhere without this app even nonsense when the app itself is not well established for user.getting heartache only trying to register this stupid app! How 2 tell more about the app when can't even login 2 d stupid app

  85. Dr Ghayur Ahmad-avatar

    Dr Ghayur Ahmad


    The idea is good but the app made the life hard because the app does not respond quickly it takes hours and wasting time. Now wherever go the security guard ask for it when we opening it doesn't work then they return. Verification code receiving time is too long sometimes more than an hour. I request for simple stuff and make life easy, please.

  86. Vishnu Dalvi-avatar

    Vishnu Dalvi


    App is not working. It's not able to show status. Message says no internet connection. Although my internet connection is on and working properly. After reinstalling it is working fine.

  87. Jose Thomas-avatar

    Jose Thomas


    App downloaded but unable to complete registration procedure... I have tried morethan 50times....during registration, always "showing OTP has been sent to your mobile number"... but never receive OTP to complete the process !!! Unfortunately none of the supermarkets allowing the customers to enter without showing the APP... this mandatory requirements should have been done after fixing the issues related to the APP registration.

  88. Romeo Anog-avatar

    Romeo Anog


    We already registered in this app but when you updating specially when you are in some store the service not responding always"service not available this time try again later"before implementing this application Please make it sure your service would be 100 percent working..you are just given us a very big problem to us. How can we buy? specially foods? please try to improve your services. thank you

  89. hamid niaz-avatar

    hamid niaz


    Whenever somtimes I open the the app with location information turned on it logs me out by itself this happened with me in this month more than 15 times

  90. Iftikhar Ahmed-avatar

    Iftikhar Ahmed


    Hard to login because of load even during login it takes lot of time to send verification code and time to enter code already finished in five minutes. Please please do something to make it easy for Favour of mankind not to make life difficult. Many of people stuck out side the malls and can not buy there daily use grocery.

  91. Mohammad Mohammad-avatar

    Mohammad Mohammad


    Update: The app is working perfectly now. Thanks very much for the excellent improvement. تحديث: التطبيق اصبح يعمل بمنتهى الكفاءة. شكرا جزيلا التحسينات الممتازة. The app does not work at all. After registering and logging in for the first time, the app stopped opening altogether and I'm unable to log in at any time during the day. التطبيق لا يعمل. بعد التسجيل والدخول اول مرة لم أتمكن من تسجيل الدخول في اي وقت من الليل او النهار.

  92. Jassim A Alsayegh-avatar

    Jassim A Alsayegh


    All the time the app is of great help. Only one day when first implemented as a must have to enter shops, that was tough and totally unusable/idle. Now, great again. Thank you.

  93. Taijul Islam-avatar

    Taijul Islam


    I am successfully logging in the app but after it Shows white screen and app exits to the home screen, i reinstalled the app, restarted my phone but issue still persists. The app has the latest update too. I am using a Huawei device with Android marshmallow. Please help.

  94. Ramesh R. Monver-avatar

    Ramesh R. Monver


    Horrible experience! It is not working and i have been repeatedly getting messages that due to overload try after few minutes though repeadly trying for hours not able to even register myself. Needs improvement and upgrading! Yesterday Othaim Maket doesn't allow me besides others too. I had tried to register and i was getting repeatedly message that something wrong happend. Need to resolve the issue! Still I have been trying but no success.

  95. USMAN MALIK-avatar



    Its a great app. People might complain for it being obligatory now. But they don't realize that someone who is inffected or was inffected or was residing where someone got inffected or a traveller who didn't quarantined himself after finishing the trip, can be tracked and won't be allowed to visit any place to regulate the spread. Good Job Tawakkalna Team!

  96. kashif anwar-avatar

    kashif anwar


    Worst app ever. From 2days its not even open with me. Whenever go to supermarkets they ask for this tawakkalna and that time really not work. Even not opening. As the otp time is only 5 minutes When it send me otp it take more than 15 to 30 minutes.then it says ur code is expired. Sure the code will be expired. Last night I went to market the app not working. Luckily I had chance to enter the market when buy my grocery and came back to home that's the time I received the otp. Very fast app 👍🤣

  97. Mohammad HABEEB Khan-avatar

    Mohammad HABEEB Khan


    Every time I open ....you need to update your tawwakhalna but when I go to play store there is no update available 😔😔😔😔😔

  98. Dilbarjani Khang-avatar

    Dilbarjani Khang


    New update tawakkal na application very very bad no work always update mobile screen display

  99. Muhammad Khan-avatar

    Muhammad Khan


    Assalam Aleikum. I am using Samsung Galaxy Note 4. Before this app was working very well. Now even after the latest update its keep crashing upon opening even before logging. In current scenario this app became mandatory and also necessary for me inline with my field job profile but I am unable to use it. Hence kindly assist to fix this issue so I could use it properly as per required regulations and to have positive & conveniently productive affect for my job also. Kind regards.

  100. Nana Banana-avatar

    Nana Banana


    Keeps crashing. You should've given enough time for the people to have it before implementing the no app no entry policy 🙄 or you should've made sure that it'll work just fine even when everyone is trying to use it all at the same time. Also please make some offline features. This app is bad 😑

  101. Muhammad Siddique-avatar

    Muhammad Siddique


    Keeps signing me out. Shocking how an app that's been made mandatory has such poor engineers working on it.

  102. Aahil MOHAMMAD-avatar

    Aahil MOHAMMAD


    Today what Happened the app always say ...to ensure high quality service Please Update The App

  103. Umesh Bhagat-avatar

    Umesh Bhagat


    Need to improve app. Now after government announcement of mandatory use of app to enter in malls and places. We are not able to log in. It is showing server is loaded and try later. I tried lot of time to login so that I can enter in super market but no luck. Please as lot of people are using it, make necessary improvements immediately.

  104. TEODORO PAPA-avatar



    Two thumbs up for this application,,!!! 👍👍it is very easy, convenient, and saving of time.. I took only 25 minutes to fill up the form online and no hassle to get your TAWAKKALNA approval... Thank you for saving our time. God bless Saudi Arabia!

  105. SHOUKAT-avatar



    I have been trying to sign up since morning but it doesn't connect. You people say that this app is needed when we go to mall, banks, hospitals etc. But if the app itself doesn't work, what are we suppose to do? And what if there occurs some emergency? Are you all gonna be responsible for that? Pls do something to solve problem. Fix the app pls.

  106. Kashif Nawaz-avatar

    Kashif Nawaz


    So all of the sudden today the app stop working. For some reason the app automatically log out. And now when I try to login first the OTP not receiving, later when I receive OTP, an error " sorry the service is mot available, please try again" And I tried several times. Looks like their is a server side issue.

  107. rodel diola-avatar

    rodel diola


    I cannot open the app it always give an error Something went wrong. Please try again later. Previously I dont have this issue. This problem started last night and until now I cannot access my account. I already uninstall and reinstall the app. Restart my phone but it has the same issue.

  108. JustMe Cj-avatar

    JustMe Cj


    I cannot open this app after i register. i think the app needs an update to hold out a lot of downloads because it is causing system down once we try ko update the infos. also, it doesnt send the code all the time. pls can you fix it. i am using android and tried in iphone also. i been trying it out for the whole day. internet connection was never a problem.

  109. N. S-avatar

    N. S


    After updating this app was not working good if try to open then its just rounding uninstall then again install then its working after 3 days again same problem please fix this issue without this application I can't enter any shop & mall

  110. Fun kids-avatar

    Fun kids


    i have installed this app but its not opening, and asking for permissions. i have also allow all permissions but still its not working. on my husband phone its asking for OTP but when we wait for OTP they didnot send OTP. we were waiting outside mall for an hr but unable to open the app.. i dont understand tbis worst app is mandatory for even going to grocery store.... if it has technical issues this will put depression on users who have to go for groceries

  111. Michiichi Gonzo-avatar

    Michiichi Gonzo


    Edited: NOW, it will not let me sign up. When I enter my details of my iqama number and date of birth, I get the following message: "Sorry...please try again later", and this has been happening for months now. I have tried uninstalling the application, restarting my phone and have kept it constantly updated. I am using a Samsung Note 9, so I am not using an outdated smartphone. SOLUTION: Access Tawakkalna on Chrome or Safari on your phones. It works, al humdulillah!

  112. alphy george-avatar

    alphy george


    My app code still showing violet colour , I finished my 14 days quarantine and covid test done it was negative...I cant go out still the colour not changed.Kindly update

  113. Syed Abdul Basith-avatar

    Syed Abdul Basith


    The saudi government launched a very good app but failed to deliver the good service. When they made it compulsory to everyone they should have updated it so that the server issues wouldnt have raised. Wake up and update it asap.

  114. Leo Pendon-avatar

    Leo Pendon


    It's always crashing! If you were able to input your details, you have to wait FOREVER for the OTP. Considering that the gov't has mandatorily required this app, developer should have anticipated the volumes and already immediate actions for any problems but it seems they only have short-term solutions...

  115. Bilal K-avatar

    Bilal K


    Showing unknown status even app was update and cache memory cleared.. Couldn't get in to nahdi pharmacy. Ministry should provide an alternate sms system.. It doesn't work where its supposed to work... Only work aat home

  116. Amon Lau-avatar

    Amon Lau


    I keep trying to get my code sent to me but nothing arrives, I can't go anywhere thanks to this bad app not working!! Edit: It finally gave me a code but would not except it keeping hanged up until my 5 minutes is up and then not letting me try again.

  117. Wajahat Mohiuddin-avatar

    Wajahat Mohiuddin


    One of the friendly applications and very effective.

  118. Adnan Arif-avatar

    Adnan Arif


    Once launched,the app is stuck at home screen with the loading symbol running continuously. 5 mins later,it is still the same.

  119. Joseph Dizon-avatar

    Joseph Dizon


    They should abolish this kind of app, they logged you out even its not intentionally and now i am having struggles of loggin in..... and dont require all establishments to asks for this please....

  120. Lyon Mathias-avatar

    Lyon Mathias


    Unable to register for over a month. Raised an SR, closed without my consent and neither updated me about the resolution. I call a month later, they tell me to do the same steps and then say that I'll get a response within 24 hours with a new case number again. How is anyone supposed to do anything if this can't be resolved?

  121. Zafarullah Bakhsh-avatar

    Zafarullah Bakhsh


    Wished to give zero but can not.Too slow,keeps on loading,fails and even if goes through ,gets stuck on OTP as no SMS is received. Deleted,re downloaded it but got worse. Restarted phone,tried different devices,even chose forgot password. Each step was worse than the other. Can not enter shops because of this sloppy app.

  122. Muqaddes Sana-avatar

    Muqaddes Sana


    It keeps crashing, I can't even get past the log in. Wasted my whole day trying to get into hyperpanda to buy groceries. Tried for 4 hours and went back home disappointed. Please fix this. The app should be able to handle the load.

  123. Haitham Bechara private/public-avatar

    Haitham Bechara private/public


    The application is not structured to support a big load of users. It only opens after midnight and it keep crash down and sign out. Additionally, expect to wait 45 to 60 minutes everything you want to use the application as pass to access public spaces.




    It is not properly logging in, even after long time logging it is not showing anything it is blank. I don't have any options to contact customer service through that app. Worst application development. If anybody don't have smart phone how they will do anything? Is there options available to use instead of TAWAKKALNA ?

  125. Babysant Gonz-avatar

    Babysant Gonz


    Remove this kind of app if it can't accomodate multitasking registration. They implenting this but the system is very poor. Even ur registered already you can't open the app it only keeps on spinning...and then the kingdom is requiring it to register how can we use it when this app can't allow us to open our file....very very very poor system!!!!the kingdom must be sure that this implemented new rules are good enough don't blame us coz weve done our part but this system is very poor.....

  126. #FA6193 Fayaz Ahmed-avatar

    #FA6193 Fayaz Ahmed


    Issue No 1. Something went wrong, Please try again later. I am trying from last 24 hours but still the same. Isse No 2. Verification code has been sent your mobile number. it's delaying Please sort it fast or remove this kind of condition. I can not able yo buy the things to eat. Hundreds of people standing out side of the malls.

  127. Socsy Atiolla-avatar

    Socsy Atiolla


    This app is always showing error or everytime i open the app it will show busy. It should be readily available as it is now a requirement before entering any shop in the kingdom. It should be accessible all the time by the user.

  128. Muhammad Ali Khan-avatar

    Muhammad Ali Khan


    There is no such option to edit arrival destination, if accidentally wrong arrival selected you can't correct it. Even support has no rights to edit it.

  129. Subash Baskaran-avatar

    Subash Baskaran


    Today I reached Saudi from Dubai. When I tried to register in this app using Iqama id and date of birth, the app send otp to my Iqama registered mobile number. Unfortunately due to I was outside the Kingdom for long time of around 8 months that mobile number is deactivated. Now how can I register in this app? How can I approach support people?

  130. AnnEJ Maranan-avatar

    AnnEJ Maranan


    After verifying code it will open and suddenly a message will comes out that "Unfortunately tawakkalna stopped". I can't even properly log in. Please do something as we needed it to go places that needs this tawakkalna.

  131. Muhsinah .M-avatar

    Muhsinah .M


    The app is terrible, it's extremely slow, it crashes and it constantly logs you out and it needs wifi for it to work which doesn't make sense because not everyone has access to data on their phone all the time. The app isn't as simple as it is supposed to be.

  132. Daniel & Jess TV-avatar

    Daniel & Jess TV


    I can't login. Verification code will come but when I input it and wait, it says something went wrong. Always like this since yesterday. How can I go inside the store or mall or even in my work if always like this. They required to have this app.

  133. Shamas Marazi-avatar

    Shamas Marazi


    This application has high version so it's not appearing local phones. You should have high class phone for this. But what if some can not effort the expensive phone. There must be some other options.

  134. CJJ Tv-avatar

    CJJ Tv


    This is annoying apps ever, its not working properly i was wasted my time to registered but still not moving on to the next steps...PLEASE PLEASE!!!!!!!fix this!!!!!!!

  135. Prasad Perera-avatar

    Prasad Perera


    why I can't login .my phone is A72 I have to always install this app why it is happening

  136. Abdur Rehman Tariq-avatar

    Abdur Rehman Tariq


    I m using tawaklna since corona started it was working fine, but today when I went to see someone urgent and I opened my app it did not respond and the worst thing is ,it signed out automatically 😒 if app is not responding it means we can't go to mall, hospital or super market even . What's the solution?

  137. Prashant Nannaparaju-avatar

    Prashant Nannaparaju


    Hi. I found that the app shows error in my Samsung J2 Pro, but opens swiftly in Samsung A 71. I could create an desktop link of Tawakkalna from Tawakkalna website in my J2 Pro smartphone. I observed that the QR code opens quite swiftly from Tawakkalna website in my J2 Pro smart phone. Please try to access from the Tawakkalna website and see. Quite thankful to the MoH for all the efforts to keep the citizens and residents safe and secure with Tawakkalna app.

  138. Akram Aill-avatar

    Akram Aill


    I want give three star... But here is problem,beacuse I am not access this app.I have on my location service but this app no connection with my location. Always here show location permission required.please fix this problem!

  139. Mc Jan Cabriga-avatar

    Mc Jan Cabriga


    Sometimes it is not updating and just keeps loading even you have a good internet connection. You need to sign out or reinstall the app to be able to use again.

  140. TheGreatNothing-avatar



    This app is has a lot of errors specialy when it comes to verification codes, I pressed the forgotten password and I filled in the requirements then a massage on the app will pop-up and say "Verification code has been sent to your number" yet there's no code that has been sent to me. PLEASE FIX THIS ISSUE.

  141. Toys Review-avatar

    Toys Review


    There is problem of installing in some old mobile phones, my mobile is Samsung J7 prime. I installed somehow but can't update to latest version, no body still fix this problem

  142. pylod two-avatar

    pylod two


    NEW UPDATE (02/16/2021) Now the digital documents are available with the new update. Giving it 5 stars Previous Version (02/06/2021) When you reinstall the app, the digital copy of iqama does not appear even if you log out and log in again. Giving it 3 stars.

  143. Umair waheedy-avatar

    Umair waheedy


    I was returned from a government office (where i had to go for some important work), because this app suddenly refused to open or login.. It is frustrating that the government has mandated the use of an app, which is non responsive and causing hardship to residents.

  144. A Mozaini-avatar

    A Mozaini


    Its buggy if registering the app in English, but I had no problem doing it in Arabic. If you are unable to register successfully in English, find someone who speaks Arabic to assist you in the process.

  145. Ayman El Shentnawy-avatar

    Ayman El Shentnawy


    The application is not accurate, technical support can't solve any problem

  146. Chito Arceo-avatar

    Chito Arceo


    Very slow specially during these times. We can't enter the supermarket as we can't open the app. It takes time as well to receive the code. Once you received and enter the code, it's already expired.

  147. Mohamed Hashim-avatar

    Mohamed Hashim


    The application signed me off befor the new update lanuch and i updated it and it keeps telling me (service error) and doesn't want me to login again,you should fix this issue as soon as possible.

  148. Mohsin Yousuf-avatar

    Mohsin Yousuf


    There are many issues with this app. Unable to connect through international numbers. Furthermore, even after connecting through KSA number, it disconnect automatically due to load. If it works anyhow, it takes time to show screen. Worst experience

  149. Hesham Sewaify-avatar

    Hesham Sewaify


    No update to my status for the last 3 days.... Support is pointing to MOH, and MOH points to SADIA! And No Resolution.. let's calculate how much time waste while I'm in Pause 😒

  150. Muhammad Murtaza-avatar

    Muhammad Murtaza


    Very bad experience. Not logging in after several tries. Even I can't enter in a store where I need to shop an urgent. Whose mistake is this and punished me. Why made it mandatory for everywhere if it is not working well.