mytaxi. Europe's #1 Taxi App APK

Version 8.11.0 -
Last updated: Sat, 28 Nov 2020 5:22:41 UTC

Fast, secure & cheap black cab & taxi app across 100 European cities

APP Information

Download Version 8.11.0 (1342)
Apk Size9.78 MB
App DeveloperIntelligent Apps GmbH
Malware CheckTRUSTED
Install on Android4.1.x and up

Download mytaxi. Europe's #1 Taxi App 8.11.0 APK

App Description

mytaxi. Europe's #1 Taxi App is taxi,android,client,travel,local,mytaxi, content rating is Everyone (PEGI-3). This app is rated 4.92 by 12 users who are using this app. To know more about the company/developer, visit Intelligent Apps GmbH website who developed it. apps can be downloaded and installed on Android 4.1.x and higher Android devices. The Latest Version of 8.11.0 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 78968+ times on store. You can also download APK and run it with the popular Android Emulators.

Book a licensed, professional mytaxi driver in 9 European countries. Order easily, pay in-app and complete your trip quickly and safely.
1. Easy booking: Order the next licensed taxi near you.
2. Track your driver's arrival.
3. Pay your fare conveniently through the app.
- Travel with or without cash.
- Set up your favourite in-app payment method, using one or several Credit/Debit Cards or your Paypal account.
- Advanced booking: Relax and order a cab up to four days in advance.
- Enter start and destination for time estimates. 
- Automatically collect your receipt by email after each trip paid through the app.
- Skip manual expense reportings after business trips – contact your company's travel manager about using a mytaxi|Business Account now.
- GET TO THE AIRPORT: Book a mytaxi last minute or up to four days before your flight. 
- AIRPORT PICKUP: Collect your luggage, hail your taxi with the app and follow the in-app walking directions to the mytaxi pickup point within your Terminal.
- mytaxi is available for both business and holiday travel at Europe's largest airports, including: London Heathrow (+ City, Gatwick, Stansted), Dublin, Frankfurt, Madrid-Barajas, Barcelona El-Prat, Munich, Rome Fiumicino, Manchester, Lisbon, Stockholm, Düsseldorf, Vienna Schwechat, Milano Malpensa, Berlin Tegel and Malaga.
- Request more seating by choosing TAXI XL.
- Order a wheelchair-friendly vehicle.
- Rate your driver after each trip and save your favourites.
- Depend on Europe's largest taxi driver fleet: 100,000 licensed and professional mytaxi drivers are supported by our local taxi service teams to ensure the best service for you.
The mytaxi cab service is available across 9 countries in around 100 European cities, among them:
- AUSTRIA: Salzburg, Vienna
- GERMANY: Aachen, Augsburg, Berlin, Bochum, Bonn, Bremen, Cologne, Dortmund, Dresden, Düsseldorf, Duisburg, Essen, Erlangen, Frankfurt, Gelsenkirchen, Hamburg, Hanover, Ingolstadt, Leipzig, Lübeck, Mannheim, Munich, Mülheim a.d.R., Nuremberg, Offenbach, Potsdam, Stuttgart, Westerland (Sylt), Wiesbaden
- IRELAND: Cork, Dublin, Galway, Limerick, Waterford
- ITALY: Milan, Rome, Turin
- POLAND: Katowice/Silesian Agglomeration, Krakow, Poznan, Tricity (Gdansk/Sopot/Gdynia), Warsaw, Wrocław 
- PORTUGAL: Lisbon, Porto
- SPAIN: Barcelona, Madrid, Sevilla, Valencia
- SWEDEN: Stockholm
- UK: Brighton, Edinburgh, London, Manchester, Nottingham, Oxford
mytaxi and Hailo joined forces in 2016 to keep you moving as mytaxi, UK's and Ireland's leading taxi and black cab app.
- Don’t miss upcoming mytaxi promotions, discounts and new app features – subscribe to our newslettter and follow us on Facebook, Instagram and Twitter.
- Share your current location with your friends and family. 
- Rate your driver and save your favourite for future bookings.
- Invite friends and family to try out mytaxi with your personal gift code which you can find in the app to share as you please. 
Thank you for leaving us a favourable app review here!
mytaxi has joined a new brand familly and will rebrand to FREE NOW later this year.
If you have any questions, please visit the Help and Contact section of the app (via your profile) to see our most frequently asked questions. Alternatively, please get in touch at [email protected] in the UK, or [email protected] in Ireland. 

App ChangeLog

  • Plan ahead this year with the latest Prebook features:
  • Check your scheduled prebooks and go over the details of upcoming mytaxi trips.
  • Simply add new mytaxi Prebooks to the calendar on your device. Name your calendar entries, e.g. mytaxi Airport Transfer.
  • Got a question? Need assistance? Get in touch at [email protected]

App Screens

mytaxi. Europe's #1 Taxi App App Screen 1mytaxi. Europe's #1 Taxi App App Screen 2mytaxi. Europe's #1 Taxi App App Screen 3mytaxi. Europe's #1 Taxi App App Screen 4mytaxi. Europe's #1 Taxi App App Screen 5mytaxi. Europe's #1 Taxi App App Screen 6mytaxi. Europe's #1 Taxi App App Screen 7


Apk scan results

Apk Scaned By TotalVirus Antivirus, Was Pure And Safe.

Scan Stats:confirmed-timeout:0|failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:12|undetected:63|
Name:taxi-android-client-1342-50676449-488647bb0a49afac46ef011956083954.apk SHA-1:357dd7c6537a85337830dd460aa1a90934952c7f SHA-256:0f3837b83ed9745b68434cb8cb5ae51067b5471b217cb7a0ee68c235797deb8a SSDEEP:196608:1dBLUgdrq/RtHqHmCyGJVa6yshHfSSxeCelfNQb9MjSqjSF1bz:f8RtHWP5HLgd49M+51X File type:Android Magic:Zip archive data File size:10256665 Uncompressed Size:19730848 Contained Files :1852 Contained Files By Type:MF:1,RSA:1,SF:1,dex:3,gz:1,js:1,mss:1,png:341,ttf:1,txt:1,xml:254,


requires following permissions on your android device.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

Allows access to the list of accounts in the Accounts Service.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read your contacts
Allows the app to read data about your contacts stored on your phone, including the frequency with which you've called, emailed, or communicated in other ways with specific individuals. This permission allows apps to save your contact data, and malicious apps may share contact data without your knowledge.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Kiyini Joseph Balamazze-avatar

    Kiyini Joseph Balamazze


    There is an issue with logging as an already existing user through the Gmail login link. The App keeps telling me I already exist, even when I am trying to use the same number and email. It works fine when I use the log in with email link. This is after changing the password.Also clever app link must be redirected to free now app in store/deleted completely.4 stars for doing a great job.

  2. Lee Cameron-avatar

    Lee Cameron


    It's a little slower than it's predecessor (Kapten) and I'm a little annoyed that my Kapten points haven't transfered (as they said they should have). But other than that, it's very user friendly, informative and competively priced taxi and pre-book taxi app.

  3. Joel Pieterse-avatar

    Joel Pieterse


    Seriously, this app sucks. It's full of bugs. Can't update address in order to use carsharing. And then when trying to contact them to solve the issue, the contact form gets stuck in an endless loop of anti-bot verification...

  4. Patrick Shine-avatar

    Patrick Shine


    Very sneaky, the app gives you the price estimate, only to be charged double that when you arrive according to the meter, this has happened three times now, so can't say I will fall for this again. Very sligh way of luring you in to book the taxi only to discover the price estimate dissapesrs once booked.

  5. Agra Gillian-avatar

    Agra Gillian


    This app is full of bugs and will withdrawn money from you even if you did not make any rides. Be very careful during the order and do not let prices to expire - they perform money reservation(auth transaction) on button press and you will be charged anyway even if price is already outdated.

  6. Sarah Lasaracina-avatar

    Sarah Lasaracina


    Awful. It just doesn't work. I can't see any buttons in the UI and the migration of the account from Kapten keeps redirecting me from one app to the other in a never-ending loop. Unusable on my phone. Looks like you released a bad prototype.

  7. Susanna Wong-avatar

    Susanna Wong


    Every time I try to migrate myself from kapten I am not able to do so - kapten either keeps saying I have an account while free now never recognizes my account. After more than 3 attempts to try I just give up. This integration with kapten is possible the worst transition of accounts I have ever seen.

  8. Aimée-avatar



    The app will not accept my card as a method of payment. I have tried with 2 different cards, Revolut and AIB, neither work. This is frustrating for me and for the taxi drivers who don't want to accept cash. Why does my app not accept card??

  9. Asus Zenmare-avatar

    Asus Zenmare


    The app is pretty good. The drivers are polite and the price is good. Even if the driver takes a longer route. You have a favorite driver list and you can rate the driver and the car.

  10. Rana A-avatar

    Rana A


    Charged £6.00 surge on a Sunday afternoon for 6.65 fare!!!! As other reviewers said very sneaky app. Not like Kapten. It gave me an estimate 5.65 but after reaching my destination they added £6.00 surge and total £12.65. Thanks god they gave me a voucher for £7.00, so I ended up paying £5.65 which was okay. But not gonna take any risk in the future Tried and going back to UBER. Avoid unless you want to be ripped off.

  11. Ellen-avatar



    (EDIT: Issue has been resolved, Thanks) A low rating only because I cannot open this app at all for the past two nights in a row, I work late nights and rely on this app to get a taxi home, please fix this bug and I'll change it to a 5 star review, thanks

  12. Philip OReilly-avatar

    Philip OReilly


    Terrible app since it changed over. I ordered a taxi eventually after trying to enter my destination for nearly 10 minutes. After getting a car ordered the app then showed location incorrect, when I tried to contact the driver his details where incorrect and he then cancelled. I'm now 30 mins late for work. Won't be using the app again




    I was trying to book cab lots of times and no drivers find and when drivers accept my ride he didn't move and not come for pick me up! App shows driver arrive in 5min but I was waiting 15min and driver going to different location and didn't answer the phone! It's just time wasting!

  14. Deniz Kosecioglu-avatar

    Deniz Kosecioglu


    Longer waiting time than they show. I am not even talking about waiting for taxi waiting long time for finding a taxi. And after 15min they just say they couldnt find any taxi... Shows different price than google shows. And had problems that taxi drivers couldnt find where I marked on map

  15. Dan Șerban-avatar

    Dan Șerban


    Can't login with Google, it defaults to an error sign-up message, the drivers keep complaining about not being paid as well as others and the app hogs RAM.

  16. Wanderson Souza-avatar

    Wanderson Souza


    It's not been working for the last 20 days. Same message as most of the complaints. 'We're sorry something went wrong...'

  17. Resq Av8r-avatar

    Resq Av8r


    bloatware / spyware. i never installed it, never used it and cannot delete or uninstall it. Just like Bixby, Alexa & Siri -- I don't need an App that tracks me ... no thanks.

  18. Vee Akins-avatar

    Vee Akins


    This app has improved and you always get good discounts making travel affordable especially during these uncertain times.

  19. Miss Jadey-avatar

    Miss Jadey


    I love this app it's easy to use i haven't found no problems with it and most of the time it gives you discounts which is great

  20. Gerald Tompsett-avatar

    Gerald Tompsett


    Useless app. Entered my start and destination. All it says not possible. Just tried Addison Lee and gave me price and expected time.

  21. Emoke Margit Ordog-avatar

    Emoke Margit Ordog


    Location is not detected accurately, off by couple of hundreds of meters. Also unable to contact drivers!

  22. suzy pearson-avatar

    suzy pearson


    The prebooking option is impossible to use. Very few drivers or they are miles away. The app tries to get you to take the more expensive taxi. Average pick up time is 8 to 10 minutes. When you try and call the drivers the calls don't go through or they don't answer. It is impossible to change route once booked, the driver has to do it. This doesn't always work.

  23. Angee-avatar



    I miss the good ol' Clever. This app is not reliable and it creates needless issues for both customers and drivers. Firstly, it stops working randomly. Also, though I preselected the tip for the card payment, no tip was applied, as I could see later. Plus the amount of money for the trip remains blocked in my bank account for days before the payment goes through. And, if you forget something in the car, you cannot contact the driver or some sort of dispatch/support for QUICK assistance.

  24. Will Cannock-avatar

    Will Cannock


    Just useless. Waited ages, multiple gkmes to find a driver. I joined because of the promise of EV drivers. None were found. Finally found a regular car and there was no movement... I called 4 times, no answer after 10 mins of waiting so I gave up, cancelled and went with Uber and was picked up in 4 mins

  25. Robert Neuschul-avatar

    Robert Neuschul


    Generally a very poor app and system. Does not retain a saved "home" address. Does not permit me to switch to Card payment, or indicate that this is NOT a cash payment. Does not use GPS correctly. Does not use Google Maps correctly. Costs estimated at booking are inaccurate. Does not allow me to set preferences for types of vehicle. No obvious or visible method to access help or support from within the app. Uninstalling now.

  26. Simon Paag-avatar

    Simon Paag


    This app makes you feel like you have arrived to Bangladesh, and you have to pull out your toughest negotiation skills towards your driver. I booked a taxi and the app said 80-90 Euro to the airport, but the guys says that normal price is 200 Euro. It's too late to find alternative options for me, so I have to get going. This reminds me of when I was working in development countries, but hey - I'm in Berlin?

  27. Peng Hui Ph-avatar

    Peng Hui Ph


    It is really funny when i requested for a ride on both Saturday and Sunday but was told that no driver was available to Oxford Circus area. I had good experience with Kapten app (the previous version of Free now), but since the update the app seems to have so much lesser driver. And when i swicthed to Bolt on both days and i got the ride within 1 minute. Guys, it is time to change to Bolt.

  28. Warwick Farrer-avatar

    Warwick Farrer


    Stopped working this morning halfway through a trip. Won't recognise me as an existing login. Always goes to 'sign up'. This won't work as I have used my email already. Trapped. Have installed and reinstalled. Still not working. Update: A customer service rep tried to help[ with the basic advice of 'reset password'. I have informed rep many times this is not working The rep has now gone silent. Very bad customer service. 2nd UPDATE: Another rep has apologised for bad service. Vanished. V bad.

  29. Henry Henry-avatar

    Henry Henry


    App rate differs from end price, I did my 1st booking. Using a discount code. Then 2 drivers showed up. One seems to be closer and took advantage of that and take me to my destination but before that he asked to cancel the other one. I didn't know at that moment why 2 cars. Why cancel? Will it cost more? At the end yes. Discount code lost. End price close to 5 time more of the initial shown price in the my experience stressful , complicated and too expensive at the end. Support no reply

  30. Mayara Arruda-avatar

    Mayara Arruda


    I thought I was doing good when I decide to download it, but than after 1 week thaty first and last use of it, I still didn't get back the temporary authorisation, which is quite annoying when you are not using it, and no one does anything about it. The worse thing I ever did.

  31. Smarticia Alexya-avatar

    Smarticia Alexya


    2 times fooled by the app's incorrect location although I tried to write the complete and exact address and called the drivers. Tonight, even though I called by phone the 2 drivers, they both cancelled the trip and I had to wait for 15 minutes. So when I wanted to change/correct the location, I had to cancel first the initial request and you billed me even though your app is stupid and you can't modify the location. I will never use it again!!!

  32. Ayesha A-avatar

    Ayesha A


    Absolutely DEPLORABLE service or non existence of service!!! It wont let me add payment method found out cards been blocked and have been customer service that the company is AWARE of this!!!! I now been told I have 2 wait!!!!! Like what is this !!!!!! Absolutely Absolutely ridiculous! I cant even report it online it keeps asking me check images that non robot nonsense!!! Customer service is NO help!!! I had .. 50% for 5 rides like what on earth!

  33. Adam Nowak-avatar

    Adam Nowak


    It just works well. And you get a proper cab. And you can specify EV

  34. J M-avatar

    J M


    It's a good app, but sadly there are no checks to make sure that the drivers are operating in a legal way. I've used it extensively in Sevilla, Spain, where the law says that all babies need to be put into a child seat. About 15+ times I have booked a taxi and stated that I need a baby seat, and for the driver to ONLY accept the ride if they have one. Every single time a driver turns up and says that they don't have one, "but it's okay, just put the baby on your lap...." I then get abuse from the drivers for complaining. Not only is it breaking the law, but it's also very dangerous. The problem is that as so many drivers do it, there's no point in giving them a bad review, as the whole point of reviews is to compare drivers against each other, so giving them all bad reviews does nothing. FREE NOW should take steps to make sure that their drivers can only accept rides if they are abiding by the law, but there are no checks in place from them to do that. I've given this feedback to FREE NOW many times, and no doubt this review will get a response saying, "please send us feedback to this email address....", but I've done that multiple times, and it's not being listened to, so there's no point in doing it again. Shame, a good app, but if it's putting people's lives at risk and not ensuring that the drivers act legally, what else can I give it? I've reported it to the government here, hopefully that will get a better response.

  35. Johnny Lynch-avatar

    Johnny Lynch


    I was getting message about GPS accuracy, this is a scam. Google maps was able to pick out my location accurately at that same time. Despite using my saved home address the taxi was directed to an adjacent street. The fare was 30% more than the initial indication. I did the return journey some hours later and the charge was exactly as the original indication. These two trios are the last i'll ever do.

  36. M.L Thevoice-avatar

    M.L Thevoice


    The app improves a lot honestly. Still i found annoying to confirm before pay as could be inconvenient.

  37. George W.-avatar

    George W.


    All great. Slightly cheaper then uber. Welcome discount tokens expire very quickly though.

  38. Raluca Juravle-avatar

    Raluca Juravle


    Horrible app, limited features, doesn't do the time of arrival estimation properly. It told me 40 min arrival then 40 min into the trip another 35 minutes. It told me I have arrived when clearly I just walked into the car. I could not cancel the trip and once you book they "put a hold on your money" as opposed ro getting charged in the end. No updates during the trip on ETA or accessing other features. Please save yourselves and AVOID!

  39. Michael Hillary-avatar

    Michael Hillary


    First time using it. Book a taxi for a specific time, all confirmed, get assigned a driver who is 20 minutes away 5 minutes before my booking. What even is the point of booking in advance if it would have been quicker to just get one on the spot? Absolute joke but I cant say I hope high hopes to begin with from a taxi service...

  40. Matt Hobbs-avatar

    Matt Hobbs


    Honestly the crapest app I've ever downloaded. Can never seem to find a driver and when it does it f***ing miles away. Seems to only work when you book black cabs, can't contact drivers trying to get through to customer services is a bigger ball ache then an actual but shot. Don't download this app use Uber or just call a local firm

  41. Jessica Lathrop-avatar

    Jessica Lathrop


    Great app and great service. I wish that when I request a car in advance, it could be booked and confirmed by drivers in advance also, so I don't stress about availability at the last minute. It seems silly to be able to book in advance when it just sits in the queue until later.

  42. Yvonne Odumah-avatar

    Yvonne Odumah


    App is faulty or something.... it can no longer locate address... just indicates the city..twice... Rome Rome and show strange fares for 10min journey. (€53- €63 from Balduina to Prati) I have tried all i know.... uninstall....reinstall... clear cookies... clear cache.... nothing works.... So i guess its goodbye... ☹

  43. Alina Corlaci-avatar

    Alina Corlaci


    The app is nice and useful. Still, I got used to some benefits of Clever app, benefits that I find useful and are missing in this one. Such benefits would be in app driver contact - in this app you can contact the driver via phone number and I don't think it's ok - and also, I miss the ride call details section, in some situations might come in handy.

  44. Aoife Kinahan-avatar

    Aoife Kinahan


    It won't let me log in with my account. I go to use the Google sign in and It says my email is already in use. But I am not using using the sign up button... hopefully a glitch which will be solved soon..

  45. Jiggly Puff-avatar

    Jiggly Puff


    Useless! Their system automatically suspended my cashless payments... now they cannot lift the suspension after "reviewing"... they can't say why it was suspended.... utter useless and rubbish.... USE A DIFFERENT APP!! I will tell everyone to delete theirs... please do not respond with saying to email you.... do not look ignorant please....

  46. Lajos Kovago-avatar

    Lajos Kovago


    It is lacking an important feature from clever, when ordering a car, to give details about your position, like 'at the entrance to the store X'. the drivers are also complaining because the lack pf this functionality because positioning is not always precise

  47. Vasco Rodrigues-avatar

    Vasco Rodrigues


    Works just perfectly paying in cash. Great when you dont speak german!

  48. BassMasterLouie-avatar



    this app is literally garbage, glitchy, the gps doesn't work right and I can't acces my account when i want to log in from a different device, as it states that my email adress is already in use with an account .. yes... MY account, and i would like to sign in please...clever taxi was waaay better...

  49. Lynn Bindman-avatar

    Lynn Bindman


    I couldnt make it work. It consistently gave my home address across the main road. When I filled in my destination I couldn't see what to do next. At one point it said 5 min and my name but no taxi came.

  50. Danae Brandon-avatar

    Danae Brandon


    I love this app. So cheap for cabs. I don't even mind the longer wait for a cab as the price makes up for it. I find the app reliable and that it scaled well too. I haven't ran into a problem with it yet. So overall very good!

  51. Stephen Duff-avatar

    Stephen Duff


    Great eco mode, delighted to see environmentally friendly options promoted

  52. Manfred-avatar



    Gentlemen, as of today your app isnot working for me anymore .it does not recognises pickup location anymore insteat it shows always Rome. Yes i live in Rome but since today I experience first time such issues. I unfortunately had to change to another taxi call app. Many greetings Manfred

  53. Richard Moyles-avatar

    Richard Moyles


    Generally good but has some questionable features. Most notable and annoyingly the cancellation fee. This wouldn't be a problem if they didn't allow drivers to queue pick ups. When a driver accepts your booking while they're dropping another client off it adds alot of time to the pick up.

  54. Anoushka DogBotherer-avatar

    Anoushka DogBotherer


    This app doesn't work, and customer service is non-existent and don't even read messages before responding with a copy /paste. No longer able to use Kapten after the forced migration to this, which is a pity.

  55. opet ja-avatar

    opet ja


    With new update app take a pre-authorization on you card and than you can be left waiting for days for banks to give the money back and also GPS on the app is often buggy and doesn't pick up address correctly.

  56. Jérémy Barber-avatar

    Jérémy Barber


    Impossible to get any cab these days. The app keeps on searching for a driving and it can sometimes take up to 10 minutes. Plus, the waiting time is never accurate and growing most of the time.

  57. Eli B-avatar

    Eli B


    Horrible experience. The app would send us through a route that was closed to traffic. the driver asked me to cancel the ride with the app and drove me to my destination. After paying, FreeNow sends me an invoice for 5€, for cancelling the ride which they inmediately charge me without requesting my ACK, not even through the app. DO NOT RECOMMEND.

  58. Alex Fanthome-avatar

    Alex Fanthome


    Cheaper than alternatives, good so far Accurate wait time (unlike bolt)

  59. Ștefan-Bogdan Botezatu-avatar

    Ștefan-Bogdan Botezatu


    It's only good because you can pay online. The cab drivers tend to round up the price for the ride, like they don't have spare change for an online transaction..

  60. Basha Mag-avatar

    Basha Mag


    Very bad navigation , very high prices, the worst thing that before ordering the app tells you that the capiten is 2 min away and then after making the order 10 min and if you cancel you lose your promo code and you end up charged

  61. tushina ratnam-avatar

    tushina ratnam


    Excellent service. Just giving a single star review to notify that the app on my phone shows pricing in some other language. I have tried to move it to English but it just won't change.

  62. Lauragh Doyle-avatar

    Lauragh Doyle


    I was charged a 46.00 euro temporary fee 2 weeks ago that is still not re_imbursed. Customer support was quick but it's not resolved yet. Also not mad on the format of the app.

  63. Marina Ibragimova-avatar

    Marina Ibragimova


    It seems everyone is facing the same issue in Rome. Whenever indicating pickup adress it automatically sets it to ROME ROME. A road which is outside of the city center. It is impossible to indicate your own adress. Horrible.

  64. Remington243-avatar

    [email protected] Remington243


    Can't login because it says previous email register with my taxi. And your left going round in circles. Typical of most apps that don't give explicit instructions.

  65. Olof Oknemark-avatar

    Olof Oknemark


    Prices listed in the app are just suggestions, drivers choose to bill what they want. No real way to premiere good drivers over bad, there is a rating system but it appears to be just a cosmetic.

  66. Gary Woods-avatar

    Gary Woods


    This replaced the fairly reliable Kapten App, but is still clearly settling in. It recently took me to a random location, a much bigger concern is their CS is not at all keen to rectify. I'd stay with alternate Apps until they get their act together.

  67. Sakuraba-avatar



    App getting worse. Doesn't let you choose the exact pick-up point in the map. Doesn't let you zoom in the exact location and forces you to track the car arriving. Edit: intelligent apps please report it yourself.

  68. Roshni Mistry-avatar

    Roshni Mistry


    Awful experience! I wanted to book using Kapten and I was deferred to use the FREE NOW app with 30% off 5 rides, which I did. I booked a KAPTEN service which came to a reasonable price for my journey and during my waiting process I was asked to switch to a black cab which would arrive quicker, I REFUSED this as it was more expensive. On arrival, a black cab arrived, which wasn't what I asked for and then charged me by the metre instead of the original price agreed by the app!!! Stay away from this app - it is very misleading as a frequent KAPTEN user I am very disappointed with this whole experience and feel conned.

  69. Golightly Gl-avatar

    Golightly Gl


    Great variety of vehicle choices and honest wait times

  70. G P-avatar

    G P


    I am in Porto and rented a scooter. The app didn't let me end the rental. I searched through every option on the app but the app acted as if the rental hadn't started. I then tried to start another rental to check if I was able to do that and the app didn't allow me to do that either saying I already had a live rental. I tried to search for live help or a phone number but that's not offered by Free Now. I received an invoice for EUR 91 this morning claiming I rented the scooter for 24h.

  71. G M-avatar

    G M


    This app is awful, constantly keeps logging me out, telling me I can't log in back again, never find taxis...Kapten dropped the ball big time merging with these clowns, pure incompetence.

  72. Cristian Podariu-avatar

    Cristian Podariu


    The app has a lot of problems. For a more detailed feedback I expect some payment because I don't test apps for free

  73. Sharon I-avatar

    Sharon I


    This app has been a lifesaver to me on many occasions, as I have health/mobility issues. Have recommended to many of my friends!

  74. Triumph Efe-Ogidi-avatar

    Triumph Efe-Ogidi


    Easy to use and gives an actual price before you start your journey, instead of an estimated range. It also does quite a few discounts from time to time.

  75. Aleksa Rakic-avatar

    Aleksa Rakic


    It's not possible to LOGIN, it says that "email address is already registered". I'm trying to LOGIN not REGISTER new account.

  76. Muhammad Patel-avatar

    Muhammad Patel


    Sneaky app that charged me double then when trying to query it I endlessly end up doing captcha exercises. What a joke. Avoid.

  77. Revan Ali-avatar

    Revan Ali


    Location accuracy not good, it gives wrong location to the taxi driver.. With Clever never had the situation, but with this it happened many times

  78. Dragutoiu Mihail-Petre-avatar

    Dragutoiu Mihail-Petre


    Good app. It keeps your input if you place it in the vackground which is handy. Another good feature is that it can find places by name.

  79. Naruto Uzumaki-avatar

    Naruto Uzumaki


    I'd give it 5 stars trust me. But there is a problem with card payment which is annoying. Over all I love it! Friendly drivers and fast as well. I reccomend it!

  80. luymarcos-avatar



    Try to use last night .... said card payment suspended...i was thinking could be my card ..than I changed the card ...still ... the same ... but if I want double price on black cab I can pay by cash ... "UBER said thank you to you" ... need to improve sorry

  81. Helen Ryan-avatar

    Helen Ryan


    Can't even book a cab,telling me I have to pick another payment method when there's nowhere to choose that option.cant get through to customer support either

  82. Bruno Moreira-avatar

    Bruno Moreira


    I only tried the app with the scooters but it worked really well, the only thing that I didn't liked was the fact that I had to use the credit card and I couldn't use the PayPal.

  83. csaba budai-avatar

    csaba budai


    Useless. Big delay. Estimated pick up time in 2 minutes. The driver does not arrive in 20 minutes, the contact driver function doesn't work, if I cancel the trip they charge fees.

  84. Ari R-avatar

    Ari R


    Definitely a well designed and developed app. Haven't had a bug surface yet. Has scaled well too.

  85. Niraj Patel-avatar

    Niraj Patel


    Very pathetic app, how can we change option to cash payment , moreover we cannot book the cab with card payment nor we cannot remove coupons from it.

  86. Joe Johnson-avatar

    Joe Johnson


    Partner got charged £35 as a 'card check' , cancelled ride (which would have cost £5-6) and then was told it would take 8 days for a refund. Still waiting!

  87. Amir Penkar-avatar

    Amir Penkar


    ALL my cards I have put but all the payments are either suspended or 'Unavailable'. Loved Kapten don't know why they changed.

  88. Daniel Fernández-avatar

    Daniel Fernández


    I can't log in or sign up. It just tells me I'm already signed up with mytaxi and don't give me any other option. Quite bad

  89. Gary Horscroft-avatar

    Gary Horscroft


    Not clear when booking from different location or pre booking

  90. Jonathan Locke-avatar

    Jonathan Locke


    Since they got rid of Kapten and became Free Now, the app has become unusably bad. I want to support someone other than Uber, but it's impossible with this app. Location search doesn't work and drivers get sent to the wrong pickup point.

  91. dublin bandit 2019-avatar

    dublin bandit 2019


    Good app but home address kept coming up wrong.

  92. Mari Oliveira-avatar

    Mari Oliveira


    The app had given an estimated price around €18-24 and I ended up paying €41, this is ridiculously wrong. I am gonna NEVER USE IT AGAIN.

  93. Just Me-avatar

    Just Me


    Clever was godsent compare to this. 0 support 0 gps accuracy 0 options to make it better. 8 out of 10 orders pinpointed me +200m or even +2km away from my actual location. LE: thanks for the reply to contact u further, but no tnx. I gave up on ur app. Too slow to care about the user's experience or real improvements. Goodluck

  94. Maria M-avatar

    Maria M


    My experience was good until i tried to order a normal cab and i got taxed twice, once from credit card and cash by my friend that i ordered for. I tried to fill a complaint to ask money back in account: impossible! Some odd matching images verifying pass that simply doesnt let you send the message...shameful for such an app..

  95. Tim Phillips-avatar

    Tim Phillips


    Really easy to use and fast! Can't beat a tour of central London in a black cab.

  96. Thais V.C.-avatar

    Thais V.C.


    Doesn't let me log in.. it says Im already registered, which shows there is a loop problem with the app.

  97. Tatiana Ferreira Djaló-avatar

    Tatiana Ferreira Djaló


    Worthless.... when it was kapten it was so much better, now u can't even contact the driver with your phone, it gives a silly number that rings once and turn off, when kapten u could request to talk with the driver and they would be the ones making the call..... even the drivers get lost with the indication it gives, always messing up addresses... 0 stars, now i am in the middle of a ride and suddenly it restarted and doesnt recognize my email.... s***....

  98. razzlovesdeanosaurus-avatar



    Very convenient, but fare is 20-40% more expensive than initially stated.

  99. fam on-avatar

    fam on


    Would be good if credit card payments could be authorized before arrival. Otherwise it is just a hassle when leaving the car

  100. Tori Corser-Sproson-avatar

    Tori Corser-Sproson


    Great app, just the wait times are way longer than they actually say.

  101. Syme van der Lelij-avatar

    Syme van der Lelij


    Great app, terrible service. Driver refused me for carrying a pet. That's his right, but I got charged for the trip. Logged a ticket and despite follow ups I had zero communication from them.

  102. Shalina Akter-avatar

    Shalina Akter


    First time using this service, however driver was very polite and on time too.

  103. Nour Abilmona-avatar

    Nour Abilmona


    Easy to use and has several options for booking a private ride like Uber or a normal taxi. I use it regularly, never been disappointed

  104. Ronan Hickey-avatar

    Ronan Hickey


    Really really poor service nowadays. Booked a taxi with a screen hours in advance yesterday, and then the taxi arrives without any screen.....this is not good enough. Secondly, my credit card was precharged for a fare without alerting me beforehand or requesting authorisation for the charge from me....that is completely against financial regulations. Thirdly, without any agreement from me the app states that if I cancelled the car that arrived without a screen, charge of €5 which never agreed to

  105. Oscar Franzén-avatar

    Oscar Franzén


    Fees are always at the top of the displayed range or higher. Drivers are not service minded. App is slow.

  106. Somuj Ali-avatar

    Somuj Ali


    It easy to use nd yes you'll know where they at nd how long they are going to be, also you can pick your taxi services black cab or normal one even private with different price to pick is well guys enjoy your journey..!

  107. Ama Nubia-avatar

    Ama Nubia


    Good app but first time using the driver was actually on an uber pick up. I had to cancel my ride and then rebook.

  108. Anjukutty Joseph-avatar

    Anjukutty Joseph


    How can I change the font of cost displayed ? I am not able to read and understand the rate with the current font displayed after euro symbol. Can it be simple 1,2,3 normal digit ?

  109. Ron Hoffmann-avatar

    Ron Hoffmann


    Smart, easy and short waiting times.

  110. Wesley Yuri-avatar

    Wesley Yuri


    Accurate about the prices, works as expected. Sometimes give the driver the wrong location

  111. Haynes 1515-avatar

    Haynes 1515


    Decent app but lack of discount codes for new and current users is poor... Someone give me some discount codes that make me used this over uber or bolt...

  112. Czako Norbert-avatar

    Czako Norbert


    the localisation is bad !!! it never shows the correct address

  113. V Barle-avatar

    V Barle


    Card payment not accepted for security reasons but those security reasons never clarified.

  114. daniel barucha-avatar

    daniel barucha


    Not working at all. Unable to sign in or login. Ended up calling the Lynx taxi. Never again - crapp app

  115. Paul Higgins-avatar

    Paul Higgins


    Easy to use. Always on time. Practical payment.

  116. miles loureiro-avatar

    miles loureiro


    Kapten was drivers always cancel trips after making you wait.. also it cant find any drivers 9/10 times...bring back kapten😔

  117. roshan ktom-avatar

    roshan ktom


    I have signed earlier now I couldn't sign in and it says I have register but I already registered with my email.

  118. Rabia Mughal-avatar

    Rabia Mughal


    Horrible ever since it changed from Kapten! Payment method is never recognised and I keep getting tips added to the final price. Definitely don't pay the price always stated.

  119. Ketan Thakkar-avatar

    Ketan Thakkar


    It shows me different text and can't change and can't readable.

  120. Judy Wong-avatar

    Judy Wong


    Great app service and I can see the route the driver is taking. Use it regularly. J.W.-Dublin

  121. Mohammed Yasin-avatar

    Mohammed Yasin


    Very nice app.. drivers always on time

  122. Khai BC-avatar

    Khai BC


    Unfortunately, there is no option to update card details!

  123. Tavaszi Csaba-avatar

    Tavaszi Csaba


    Way more worst than clever, can't even compete. Slow, slow response time , not accurate...

  124. Alasdair Graham-avatar

    Alasdair Graham


    Unreliable. Last night I ordered a taxi for early this morning to make sure I caught a flight. This morning the app just said "driver not found" when the taxi should have arrived. It gave me no advance notice that there was no driver to take the job, and this means I could miss my flight. Better avoid this service if you need to rely on the taxi.

  125. Edwin Sarpong-avatar

    Edwin Sarpong


    Slightly awkward to use but good regardless...any advice I could give slightly More user friendly.

  126. Jamel Jem or Jacks-avatar

    Jamel Jem or Jacks


    More expensive than a regular taxi service or all competitors even with your 30 % offer codes. Pointless download.

  127. Antonello Mirone-avatar

    Antonello Mirone


    No drivers available in London, this app is a joke, better the old one.

  128. Camelius Rusu-avatar

    Camelius Rusu


    The estimated time and the effective time are so different that i will no use this app again for a while.

  129. Brian Moore-avatar

    Brian Moore


    40 minutes waiting for a lift. Was warned if I cancel it I would get charged 5 euro. After 40 minutes the driver cancelled it. No way of rating the driver that cancelled it. First and last time ever using this app. I'll call the local cab base from now on.

  130. Ansanlin16 L-avatar

    Ansanlin16 L


    Very good drivers and accommodating!

  131. Alessandro Gorreta-avatar

    Alessandro Gorreta


    Fast and easy to use , usually great drivers

  132. Charlotte Edmundson-avatar

    Charlotte Edmundson


    Awful. Used to be fine as Kapten, now the app doesn't work properly and they regularly can't find taxis for me. Uninstalling app.

  133. Phil Edwards-avatar

    Phil Edwards


    When it works it is great. Sometimes unreliable when coming to pay the driver

  134. Jonathan Ambrose-avatar

    Jonathan Ambrose


    Keeps telling me my preferred payment option 8s unavailable. Massive let down.

  135. Robert Kinzl-avatar

    Robert Kinzl


    Great app and service. Always happy to use Free now!

  136. Alan Spring-avatar

    Alan Spring


    Used it for first time. Very impressed. Very good experience, easy to use

  137. breda maher-avatar

    breda maher


    Very quick service, very polite drivers

  138. Dominic Falvey-avatar

    Dominic Falvey


    Need to fix the login with Gmail

  139. Shazia Sheikh-avatar

    Shazia Sheikh


    Easy to use and quick times.

  140. Katie N-avatar

    Katie N


    I booked the cheapest cab option which it told me was available and it gave me a black cab which was almost double the price and when i cancelled it took 35£ out of my account. Before i realised how much they had charged me i ordered another of the cheapest cab thinking i had made a mistake and then they gave me another black cab which i ended up having to get to avoid being overcharged again and ended up spending way more than i would hav if i booked a cab elsewhere.

  141. Beverley Brooks-avatar

    Beverley Brooks


    Great app. Love that you can contact your driver.

  142. Shayla Graca-avatar

    Shayla Graca


    Driver is very quick and kind. Very good quality .

  143. Rennan Valadares-avatar

    Rennan Valadares


    Every time you order a travel in this app if it is not a long trip, the driver don't come and don't cancel.

  144. Sophie Doyle-avatar

    Sophie Doyle


    Always reliable. Can be very specific also with what you need

  145. Steve Ward-avatar

    Steve Ward


    When I have to be somewhere at a specific time. I dont expect the app to keep swapping drivers.

  146. Alicja Głowicka-avatar

    Alicja Głowicka


    Dark user experience patterns with the price changing last minute (+ £30). Disappointed

  147. Fei Manheche-avatar

    Fei Manheche


    Works well and offers competitive prices

  148. Radu Ionascu-avatar

    Radu Ionascu


    Doesn't work on Huawei P30 Pro the image stays RED. Useless!

  149. Chip Ryan-avatar

    Chip Ryan


    They always ask me this! This is an awesome app (except for a few shortcomings) BUT PLEASE! ONLY ask me ONCE if I LOVE this app. I WILL NEVER LOVE ANY APP! I INLY LOVE PEOPLEEEEEE (and dogs, and any other living thing). Apps are dead...

  150. Aecio Lemos-avatar

    Aecio Lemos


    Great app. Rates are a bit high, though.