GTPL EDGE

GTPL EDGE salient features are:

• Sales/Renewal/Tech field team now have to Log-in only through GTPL EDGE.

• The moment new sale is logged in the system it triggers technical team in real time for technical support.

• Renewal team can Top-Up customer account immediately.

• Technical/Renewal team can view customer details/login details in real time.

• Dashboard for Technical team for customer complaints details/pendency.

• Customer invoices can be generated and shared immediately .

Customer can download MY GTPL App from Play Store.

My GTPL – The app to manage all your GTPL accounts on the go.

The My GTPL app has been refreshed to bring you a brand new look and feel with additional features including easy Program Search, TV listings, etc. It gives you a fast & secure method to manage your CATV & Broadband accounts.

This App is available for devices with Android version 4.1 and above

OR

This App is available for devices with IOS version 9 and above

Highlights:

• The Dashboard shows detailed status of the account

• The Search function lets you search for programs, movies, channels, actors and a lot

more so that you can decide what to watch

• The Movie Guide gives you a single view of all movies for the day as well as for the

next 7 days so that you can watch movies of your choice.

• TV Listing available on your device enables you to plan your entertainment

Broadband Features:

• View your account details

• Update contact details in case of any changes

• View your bill history

• Renew/top up your account

• View history of payments made

• View details of data usage

• Reset your MAC address

• Frequently Asked Questions to enable solutions for simple issues

• Register a new complaint/query

• View status of complaints made by you

Cable TV Features (Available for direct GTPL subscribers only):

• View your account details

• Update contact details in case of any changes

• View details of Package subscribed

• Renew your subscription or change to alternative packages available

• View your bill history

• Quick Pay for your own account or for friends/family (Set Top Box details required)

• View history of payments made

• Frequently Asked Questions to enable solutions for simple issues

• Register a new complaint/query

• View status of complaints made by you

• Download your e-CAF

We are keen to constantly improve our services and welcome any feedback or suggestions from you.

Please write in to [email protected] with your comments.

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