Service Desk

SolarWinds MSP UK Ltd. · com.logicnow.servicedesk

Not rated yet 1K+ downloads v1.2.3 30.4 MB Android 4.4+ PEGI 3 · Everyone

Download APK 30.4 MB All versions

At a glance

Latest version: v1.2.3 (21)
Updated: Dec 16, 2021 (4 years ago)
APK size: 30.4 MB
Requires: Android 4.4+ (API 19)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit
Graphics: OpenGL ES 2.0+
Category: Business (app)
Listed since: Jan 28, 2021 (at least)
Permissions: 13 (5 sensitive)
Website: logicnow.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Service Desk is an app by SolarWinds MSP UK Ltd. in the Business category, listed since at least January 2021. It includes native code only for x86 32-bit, x86 64-bit and ARM 32-bit, so it won't run on 64-bit-only phones such as recent Pixels.

It asks for 13 permissions, 5 of them sensitive, including precise location, camera and call phone.

What's new in v1.2.3

Resolved an issue preventing Site Visits from being displayed on some devices.

Description

From the listing uploaded by “appupdater”.

MAX Service Desk Mobile Service Desk requires a MAX Remote Management account Manage your Service Desk field site visits, tickets and customers easily from the Service Desk Mobile application. Connect the mobile application to your Service Desk account, which can be setup from your Remote Management dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. Features in Service Desk Mobile 1.1 include:- - Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.). - Manage, filter and update your support tickets remotely. - Sign off tickets with digital signatures and add photos to ticket comments. - View customer information, contacts and related tickets. - Get customer insights available through LOGICcards. About MAX Service Desk MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.

Security & authenticity

Security rating: Trusted

Signing certificate

Certificate issued to “logicnow” The developer's name — though anyone can put any name in a certificate.

Store checks and file details

Developer signature verified Dec 16, 2021
Antivirus scan result not available
Signed byCN=John Bell, OU=logicnow, O=logicnow, L=Newcastle-Upon-Tyne, ST=Tyne and Wear, C=GB
Signing certificate (SHA-1)98:51:0B:21:57:E8:5E:39:24:98:19:62:65:B3:CD:47:32:68:E7:EC
File MD5296eb01698e4bc9a42951dbcf18d48f1
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (13)

Service Desk requests 13 permissions, 5 of them sensitive.

Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Call phone Sensitive android.permission.CALL_PHONE
Camera Sensitive android.permission.CAMERA
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Full network access android.permission.INTERNET
Prevent the device from sleeping android.permission.WAKE_LOCK
Push messaging (app-defined) com.logicnow.servicedesk.permission.C2D_MESSAGE
Read Google service settings com.google.android.providers.gsf.permission.READ_GSERVICES
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run foreground services android.permission.FOREGROUND_SERVICE
Servicedesk maps receive (custom) com.logicnow.servicedesk.permission.MAPS_RECEIVE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Portrait screen android.hardware.screen.portrait

Service Desk APK: questions and answers

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the Service Desk APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. After downloading, check that the file's MD5 is 296eb01698e4bc9a42951dbcf18d48f1.