BlackBerry® Help
v1.0.4.1491 · 11.6 MB · code 39
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File information
UpdatedOct 15, 2017
PublishedOct 15, 2017
Packagecom.blackberry.help
Versionv1.0.4.1491 (39)
Size11.6 MB
MD541c2387b43de2395d14e957453ecec4a
Min SDK23
Malware scanWARNING
Signature SHA166:19:52:A0:60:57:EA:00:57:4A:83:5F:A4:F8:88:DD:53:3D:9F:68
Signer[email protected], CN=TCL-releasekey, OU=www.tcl.com, O=TCT, L=Zhangjiang-Hi-Tech-Park, ST=Shanghai, C=CN
Total downloads500,000
This version500,000
DeveloperBlackBerry Limited
Age ratingEveryone
What's new in v1.0.4.1491
• Updated help content
• Minor enhancements and stability fixes
• Minor enhancements and stability fixes
Security scan
WARNING
- Developer signature verified 2018-08-18
- Scanned for malware 2020-11-23 19:00:03
- Signature SHA1 66:19:52:A0:60:57:EA:00:57:4A:83:5F:A4:F8:88:DD:53:3D:9F:68
- File MD5 41c2387b43de2395d14e957453ecec4a
How to install BlackBerry® Help v1.0.4.1491 on Android 6.0 Marshmallow+
Takes about 2 minutes. You'll need roughly 11.6 MB of free storage.
- Grab com.blackberry.help_39.apk — hit the Download button above (11.6 MB). If your browser warns about APK files, choose Keep or Download anyway — that warning fires on every APK, not just this one.
- Trust your browser to install — on Android 8+ go to Settings → Apps → Special access → Install unknown apps, pick the app you downloaded with (Chrome, Firefox, Files, etc.), and flip Allow from this source. On older Android, toggle Unknown sources under Security.
- (Optional) Verify the file — compute the MD5 of the downloaded APK and make sure it matches 41c2387b43de2395…. Any difference means the file is corrupted or tampered — delete and re-download.
- Open the APK — tap the download notification, or find com.blackberry.help_39.apk in your Files app under Downloads, then tap it. Android's package installer will appear.
- Check the signer — the install screen will name the publisher. For this build it should read [email protected], CN=TCL-releasekey, OU=www.tcl.com, O=TCT, L=Zhangjiang-Hi-Tech-Park, ST=Shanghai, C=CN. If it doesn't match, cancel — you have the wrong file.
- Review permissions & tap Install — scroll the permission list, then confirm. If Play Protect flags it, tap Install anyway (this APK was scanned as WARNING).
- Done — open BlackBerry® Help — tap Open on the install screen, or find the BlackBerry® Help icon in your app drawer.
Common install errors for BlackBerry® Help
- "App not installed" — usually means an older or differently-signed version is already on your device. Uninstall it first, then retry. Your data may be lost unless you back it up.
- "Parse error" — the APK is for a newer Android than yours. This version needs Android 6.0 Marshmallow or later. Pick an older build from the versions list below.
- "There was a problem parsing the package" — the download was interrupted. Delete the file and re-download over Wi-Fi.