BlackBerry® Help v1.0.4.1491
APK · 11.6 MB · version code 39 · Android 6.0+ · uploaded Oct 15, 2017
The source store flagged this file with a security warning (Warning). We recommend not installing it. See other versions.
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Answer this to unlock the download. It keeps automated downloaders away.
Compared with the latest version
The latest version is v1.0.3.1337, uploaded Nov 5, 2025 — about 8 years after this one.
- Size: this file is 11.6 MB; the latest is 11.7 MB (52.8 KB larger).
- Both versions request the same permissions.
File information
- Version
- v1.0.4.1491 (39)
- Uploaded
- Oct 15, 2017
- Size
- 11.6 MB
- Requires
- Android 6.0+ (API 23)
- CPU support
- Any (no native code)
- Screen
- Small screens and larger
- MD5
- 41c2387b43de2395d14e957453ecec4a
- Signing certificate (SHA-1)
- 66:19:52:A0:60:57:EA:00:57:4A:83:5F:A4:F8:88:DD:53:3D:9F:68
- Signed by
- [email protected], CN=TCL-releasekey, OU=www.tcl.com, O=TCT, L=Zhangjiang-Hi-Tech-Park, ST=Shanghai, C=CN
- File name
- com-blackberry-help-39-32678002-41c2387b43de2395d14e957453ecec4a.apk
- Package
- com.blackberry.help
- Downloads (all versions)
- 500K+
- Age rating
- PEGI 3 · Everyone
What's new in v1.0.4.1491
• Updated help content
• Minor enhancements and stability fixes
Permissions (5)
This version requests 5 permissions, none of them sensitive.
- Control vibration android.permission.VIBRATE
- Ddt send telemetry events (custom) com.blackberry.ddt.permission.SEND_TELEMETRY_EVENTS
- Full network access android.permission.INTERNET
- Prevent the device from sleeping android.permission.WAKE_LOCK
- View network connections android.permission.ACCESS_NETWORK_STATE
Security & authenticity
Security rating: Warning
Signing certificate
- Certificate issued to “TCT” Not the developer's name (“BlackBerry Limited”). Names in certificates can't be verified, so this alone proves nothing.
- Other versions use a different certificate v1.0.3.1337. Android normally won't update an installed app with a file signed by another certificate, and a new certificate can mean a different publisher. v1.0.3.1337
Store checks
- Developer signature check failed Aug 18, 2018
- Antivirus scan passed Nov 23, 2020
- Uploaded by “quarkup” Bronze tier · 3,221 followers · uploading since 2017
Scans come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (1 other version compared). AAPKs doesn't scan files itself.
How to install BlackBerry® Help on Android 6.0+
You'll need about 23.3 MB of free space.
- Download the APK — tap Download APK above (11.6 MB). Chrome shows “File might be harmful” for every APK file; choose Download anyway only if you trust this file.
- Open the file — tap the download notification, or open Files › Downloads and tap com-blackberry-help-39-32678002-41c2387b43de2395d14e957453ecec4a.apk.
- Allow the install (first time only) — Android 8 and later asks for permission the first time an app opens an APK: tap Settings in the prompt, turn on Allow from this source, then go back. Manual path: Settings › Apps › Special app access › Install unknown apps (on Samsung: Settings › Apps › ⋮ › Special access). On Android 7 and older: Settings › Security › Unknown sources.
- Check the file (optional) — the MD5 of the downloaded file should be 41c2387b43de2395d14e957453ecec4a. If it differs, the file is damaged or was changed: delete it and download again.
- Tap Install — Android asks “Do you want to install this app?”. The source store flagged this file with a security warning; we recommend not installing it. If Play Protect blocks it, tap Cancel. If an earlier version is installed, this one only installs as an update when it is signed with the same certificate (SHA-1 shown above).
- Open BlackBerry® Help — tap Open on the install screen, or find it in your app drawer.
Common install problems
- “App not installed” — a version signed with a different certificate, or a newer version, is already installed (Android doesn't allow downgrades). Uninstall it first; back up your data, because uninstalling deletes it.
- “There was a problem parsing the package” — the file is incomplete, or your Android is too old (this version needs Android 6.0+). Download it again, or pick an older version.
- Blocked by Play Protect — Play Protect checks apps from outside the Play Store. Only continue if you trust the source; for this file we recommend not to.