AT&T Device Help app icon

AT&T Device Help

Transform the way you manage and resolve device issues.

AT&T Services, Inc. · com.att.dh

Not rated yet 50M+ downloads v3.258.3 23.7 MB Android 7.1+ PEGI 3 · Everyone

Download APK 23.7 MB All versions
  • Same certificate as the 2 other versions checked Details

At a glance

Latest version
v3.258.3 (210325803)
Updated
Jan 13, 2025 (1 year ago)
APK size
23.7 MB
Requires
Android 7.1+ (API 25)
CPU support
x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category
Tools (app)
Listed since
Feb 17, 2023 (at least)
Permissions
42 (19 sensitive)
Website
att.com/devicehelp
Developer contact
[email protected]
Privacy
Developer's privacy policy

About this APK

AT&T Device Help is an app by AT&T Services, Inc. in the Tools category, listed since at least February 2023. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 3.238.0, the APK grew from 16.9 MB to 23.7 MB. It asks for 42 permissions, 19 of them sensitive, including precise location, camera and record audio. Compared with version 3.251.2, it adds 3 new permissions: “Read media audio”, “Read media images” and “Read media video”. The app can read the advertising ID that ad and analytics services use.

What's new in v3.258.3

Enhanced home screen and health check, streamlined recommendations, and new troubleshooting flows

Description

From the listing uploaded by “appupdater”.

Learn, Optimize and Diagnose your smartphone with the Device Help app from AT&T - • Master your device with step-by-step guides and expert tips. • Be alerted to needed updates that can improve device performance. • Instantly pinpoint issues with your mobile device for quick and efficient troubleshooting. AT&T Device Help uses the Google Accessibility API as an optional component to the Guide Me function, and when enabled helps guide you through steps physically on your device to help resolve common issues.

Version history

3 versions are listed, going back to v3.238.0.

v3.258.3 LATEST Jan 13, 2025 23.7 MB TRUSTED v3.251.2 Nov 20, 2024 36.6 MB TRUSTED v3.238.0 Jul 30, 2024 16.9 MB TRUSTED

All 3 versions

Security & authenticity

Security rating: Trusted

Signing certificate

  • Certificate issued to “AT&T Services, Inc.” Not the developer's name (“AT&T Services, Inc.”). Names in certificates can't be verified, so this alone proves nothing.
  • Same certificate as the 2 other versions checked

Store checks and file details

  • Developer signature verified Jan 13, 2025
  • Signed byCN=Unknown, OU="AT&T Services, Inc.", O="AT&T Services, Inc.", L=Unknown, ST=Unknown, C=US
  • Signing certificate (SHA-1)1F:80:15:09:7F:7E:78:6D:31:DC:B3:CC:F6:9B:B7:2A:E5:BA:89:15
  • File MD5f43531c7a98023075d89fafeb9a07554
  • Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (42)

AT&T Device Help requests 42 permissions, 19 of them sensitive.

Required hardware & features

AT&T Device Help APK: questions and answers

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the AT&T Device Help APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is f43531c7a98023075d89fafeb9a07554.

Tags

tools device help

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