Zoho FSM
Empower field agents on the go to deliver better, faster service
Zoho Corporation · com.zoho.platform.fsm
UpdatedApr 14, 2026
PublishedNov 4, 2020
Packagecom.zoho.platform.fsm
MD56427dfaa26f6fb600db0280ebbcb5fbc
SHA1 (signer)5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
Signed byCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
Description
The Zoho FSM app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand. The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction.
Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments.
Use the calendar view to peruse through the appointments in a structured way.
Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.
Find the customer location
Follow directions and navigate to the customer location using the embedded GPS.
Create trips to record the route taken and keep managers informed about your travel.
Record availability and progress
Check in to the appointment and keep your teams updated on your progress.
Log work hours, apply for leave, and ensure teams schedule accordingly.
Invoice and Payments
Generate invoices quickly after job completion and share them with the customer.
Allow customers to process payments through secure portals and close deals on the spot.
Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.
Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments.
Use the calendar view to peruse through the appointments in a structured way.
Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.
Find the customer location
Follow directions and navigate to the customer location using the embedded GPS.
Create trips to record the route taken and keep managers informed about your travel.
Record availability and progress
Check in to the appointment and keep your teams updated on your progress.
Log work hours, apply for leave, and ensure teams schedule accordingly.
Invoice and Payments
Generate invoices quickly after job completion and share them with the customer.
Allow customers to process payments through secure portals and close deals on the spot.
Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.
Required features
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Microphone android.hardware.microphone
- Screen Portrait android.hardware.screen.portrait
Permissions (19)
Zoho FSM requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Foreground Service Data Sync android.permission.FOREGROUND_SERVICE_DATA_SYNC
- Foreground Service Location android.permission.FOREGROUND_SERVICE_LOCATION
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Record Audio android.permission.RECORD_AUDIO
- Use Biometric android.permission.USE_BIOMETRIC
- Use Credentials android.permission.USE_CREDENTIALS
- Use Fingerprint android.permission.USE_FINGERPRINT
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Com Zoho Platform Fsm Dynamic Receiver Not Exported Permission com.zoho.platform.fsm.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
