Zara APK

Version 10.13.0 -
Last updated: Sat, 10 Apr 2021 2:22:54 UTC
inditex,zara,lifestyle:, kids, home, usa, near me, larsson, baby, jeans, buren, sale,

Zara apk

APP Information

Download Version 10.13.0 (24000397)
Apk Size60.64 MB
App DeveloperInditex
Malware CheckTRUSTED
Install on Android7.0 and up

Download Zara 10.13.0 APK

App Description

Zara is inditex,zara,lifestyle, content rating is Everyone (PEGI-3). This app is rated 4.71 by 14 users who are using this app. To know more about the company/developer, visit Inditex website who developed it. apps can be downloaded and installed on Android 7.0 and higher Android devices. The Latest Version of 10.13.0 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 102578+ times on store. You can also download APK and run it with the popular Android Emulators.

Latest trends in clothing for women & men at ZARA online. Find new arrivals, fashion catalogs, collections & lookbooks every week.

App ChangeLog

  • New features and improved performance

App Screens

Zara App Screen 1Zara App Screen 2Zara App Screen 3Zara App Screen 4Zara App Screen 5Zara App Screen 6Zara App Screen 7Zara App Screen 8Zara App Screen 9


requires following permissions on your android device.
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

create accounts and set passwords
Allows the app to use the account authenticator capabilities of the AccountManager, including creating accounts and getting and setting their passwords.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

read your contacts
Allows the app to read data about your contacts stored on your phone, including the frequency with which you've called, emailed, or communicated in other ways with specific individuals. This permission allows apps to save your contact data, and malicious apps may share contact data without your knowledge.

read the contents of your SD card
Allows the app to read the contents of your SD card.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Ash Paradise-avatar

    Ash Paradise


    I like Zara, but HATE the app and the way they display the items. You just don't know what's for sale and what's just a random photo. It's complicated to just look at the products you want to see. Often items are shown in black & white, and while I'm sure this is intended to be 'styleised', it's just frustrating. Display the items simply, so it's easy to scroll through and see what you want to buy! I've stopped buying from Zara on the app and online because it's just a frustrating experience.

  2. nell cozzy-avatar

    nell cozzy


    kids absolutley sh!te. how are you supposed to navigate around to shop for clothes?? all i find is childrens faces smiling? i bet theres loads of clothes that can be sold BUT WE JUST CANT SEE THEM!! sales would boost if you sorted this app so its straight forward enough to actually see the clothes. and tell your models to stand up straight its off putting.

  3. Summer Smith-avatar

    Summer Smith


    home The female models are ugly and it is distracting while shopping. I have never been able to find for myself. I love the boys skinny jeans collection though, A+ in that department. They are actually super skinny as labeled.

  4. Vusala Idrisli-avatar

    Vusala Idrisli


    usa The chat is awful. I wanted to return one of the clothes bought through this app because it wasn't like on the picture, but as their store is closed in my area, they said only home return is possible through their app or website. I already did 3 times and everytime it shows a courier incident. So whatever you buy from Zara online, be careful it won't be possible to return later

  5. toru samejima-avatar

    toru samejima


    near me I ordered with express shipping thru app while processing the app changes the shipping to snail shipping and on the delivery day I get emails that the order is coming the next day. This is the 4th day the delivery is late. I am cancelling the cc payment tomorrow and not accepting delivery. This customer service is atrocious

  6. sabasepicyoutubechannelfulloffuntimesandfunHiRick X-avatar

    sabasepicyoutubechannelfulloffuntimesandfunHiRick X


    larsson The app is horrible as fas as contacting the executive is concerned. The chat just closeson it's own while we await reply from them. And then we have to restart all over again. Plus the contact phone number is out of order for the last 6 months at least. Poor professionalism

  7. Will Roebuck-avatar

    Will Roebuck


    baby Horrible App. I don't want to register to make a purchase. Prefer a Buy Now button like Amazon. I want to be in control of my purchasing and to whom I give my personal data.

  8. Erin Mcmanus-avatar

    Erin Mcmanus


    jeans I adore Zara since moving I need app I rather wait n drive I'm a personal Stylist.Worst app I'm in design and fashion business. I tried so many times you never know if you put in basket most times have to go back and changethe amount of pieces. It also hard to change size when shopping for clients. I used other means. What really Sucks I get to end cash out half not in . Stuff in sale in All Sizes out of stock but shows to buy Do a American one and UK if we shop different I don't know demograph

  9. Bill Norris-avatar

    Bill Norris


    buren Payment options are not intuitive. If you have to back out of a payment option the shopping bag (cart) deletes all of the merchandise. Once the payment method is completed, acknowledgment of payment is not forthcoming, leaving the customer unsure of the transaction.

  10. Gina W-avatar

    Gina W


    sale I can't stand this app. It makes it impossible to shop. I still can't find measurements for sizing anywhere and there are quite a few things I would like to order but since I don't know if they would remotely fit, I'm not buying anything. Just make a normal effing app to shop on

  11. Jaycee Edgar-avatar

    Jaycee Edgar


    Would not allow me to add a photo to my chat with customer service, freezing and kicking me out, of the chat. Extremely frustrating as only downloaded because they said need the app to send photos to show them the empty perfume sample they sent in the discovery kit I purchased, :/ Will be deleting! Seriously annoyed!

  12. Manyosi Mantutle-avatar

    Manyosi Mantutle


    Great selection of clothes. The delivery time is the deal breaker. A more efficient delivery service would be great.

  13. Moumi Sinha Roy-avatar

    Moumi Sinha Roy


    Earlier when I used to open this app I used to spend more time browsing through all the designs and see the new collection ...selection process was way more easier and it was quite user friendly.... I am not sure looks way more confusing now with so many category options and too many layout changes and the actual shopping ease and experience is lost ...the old basic and simple minimalist zara was way more cooler.😔

  14. Aditi Chaturvedi-avatar

    Aditi Chaturvedi


    Absolutely horrible. I made a prepaid order that never got delivered to me. They delivered it somewhere else (within two days for placing the order) and on complaining they sent me an invoice with a signature that was not even mine. I placed another order, a COD this time and it's been a week and they had not even shipped it. It's pathetic and the management is so incompetent. I neither received a refund for my previous order nor my package.

  15. Jane Wragg-avatar

    Jane Wragg


    Since you have changed the app, I am finding it very difficult to search Zara goods as easily as it used to be so I end up giving up and of course I dont spend any money.Please go back to an easy and more enjoyable way of seaching for the lovely clothes that you sell.

  16. Rabia Ihsan-avatar

    Rabia Ihsan


    the sign in and register feature doesnt work. i tried to register an account through the app and it didnt work, had to go on the webiste and register. After registering through website, i tried to log in through the app but it wouldnt sign in. Please add the night mode for android

  17. Alix Worgan-avatar

    Alix Worgan


    Not user friendly and difficult to re-find the search option. Items chosen by Zara to match item of clothing I'm looking at, then covers up the details of the item of clothing I'm trying to look at, ie care & fabric. It does not seem compatible with android tablet maybe.

  18. Novrasta Gurbanova-avatar

    Novrasta Gurbanova


    Chat never works. I enter chat and it says your session is ended. And how to contact customer care in case of issues unknown.

  19. Comercio Digital Maritza-avatar

    Comercio Digital Maritza


    It is not use friendly. Does not give you the size measurement for the item. How you supposed to purchase without knowing.

  20. Aswin Jayaram-avatar

    Aswin Jayaram


    It's amazing compared to other shopping sites east to access into various styles and categoriesand the collection are great in the app. Loved it....

  21. Sherry Ray-Von-avatar

    Sherry Ray-Von


    >I have never had a prob Im un dating right now Updt-so its been a bit difficult 2 FIND the button that either shows you everything or offers you opts 4EVERYTHING Like a blazer button Or legging button etc then I stumble upon somehow clicking whatever& things that were not in a specific category if at all Excited I found the hidden treasure today I open the app& everything is diff. Hollywood Squares I dont knw why simple category list would not work well-Imagine every cust Thnks diff=perf app

  22. Kiana Anderson-avatar

    Kiana Anderson


    I love it. It makes my shopping experience part of my routine. I check Zara way more often and I'm feeling "fashionista". Edit: Thanks Zara.

  23. Nazia Khashnood-avatar

    Nazia Khashnood


    The app constantly crashes, i can't log in, add anything to my basket or see my prev purchase details. Its so frutrating. I've uninstalled & installed as advised by cs several times..made no difference!!

  24. narine p-avatar

    narine p


    Very useful. However, there is a small drawback with chat: in case you are not active for 1 minute in a chat it is automatically switched off

  25. Betty Chan-avatar

    Betty Chan


    Great website. Would suggest buyer reviews regarding fit & sizing to get a better understanding for selecting correct sizes.

  26. Jay Puyrod-avatar

    Jay Puyrod


    Incredibly hard to use, I like zara products but couldn't bear the pain to use this app. Developers, have you tried using it yourselves?All models look deeply miserable! Poor thing

  27. Mary Gleeson-avatar

    Mary Gleeson


    Fantastic! Easy to navigate. Colour mostly true. Size can be difficult to judge! I have M to XL!

  28. Charlie Alpha-avatar

    Charlie Alpha


    Annoying because it let's me put items in the basket but they're not really there on the site and can't check them out!

  29. Joanna Hooks-avatar

    Joanna Hooks


    Appalling app. Don't order using it. Made an order to collect from store today. Received email today to say item out of stock. Over a week since I placed order

  30. Belle-avatar



    Items from my favorite gets randomly deleted all of the sudden every other day. It's very annoying. It needs to be fixed.

  31. A.v-avatar



    Horrible interface. Can't even register. Most items added to cart are always out of stock...why is it even available to add to your cart??

  32. Angela Tanis-avatar

    Angela Tanis


    Too hard to see details on the garment when all images are fashion shoot images. Also swiping to get to different images when accidentally swiping the other way opens up a new style

  33. Lucija Vujica-avatar

    Lucija Vujica


    The app is so safe to order and just excellent.The best thing is that you can pay at your house when the order come.And second best thing that you have somethink like a way of order,and you can see in every time where your order is.So safety

  34. bhupendra Singh-avatar

    bhupendra Singh


    Zara online always sent me below quality leather shoe and linen. Huge diffrence in quality of product comparative to their outlets. Suggestion: buy from zara outlet.

  35. Laura Froe-avatar

    Laura Froe


    I can't even log in and I can't put anything in my basket...really bad! I'd like to buy but the app won't let me!

  36. Ms F S-avatar

    Ms F S


    Absolutely useless. I was ordering lots of clothing, but no more!! Since updating the app 3 days ago I can no longer buy anything in the sale. Everything is out of stock. You get your hopes up that the items say instock, then you get to basket and checkout and it says "out of stock" or "not in your geographic area". Why????? Seriously disappointing and a waste of time!! A website with sale pages that you cannot buy anything from! Don't like the new changes made to the website too.

  37. paul crumbie-avatar

    paul crumbie


    3 times I've tried to purchase and on 3 different days & all I get is a message saying something went wrong please tried later

  38. Aashmeen Kaur-avatar

    Aashmeen Kaur


    I literally don't have any complaints regarding the app performance and delivery (except for the delivery charge which is almost INR 300). I could track my order which i received within 3 days. I opted for Cash on delivery reason being it was my first order on Zara and the reviews were so awful. One more thing which you might be worried of- the size guide, this feature is so helpful and you can absolutely rely on it. This app is really excellent. Although it's surprising to see the reviews.

  39. Jane Chapman-avatar

    Jane Chapman


    Great app. Much better than when previously used due to updates. Clearer and easier to use. Thanks!

  40. Aleksandra Balint-avatar

    Aleksandra Balint


    New app if just awful. Before I could see all my purchases together with photos next to them, so it was easy to find every order. Now Zara removed pictures, so when you open purchases, the only thing you see is lots of order numbers, and if you want to send return request you have to go through each order to find the right order you want to return. I buy a lot from Zara and it will be hell to find correct order in this mess.. very disappointed, I would give 0 stars if I could.

  41. anna simakova-avatar

    anna simakova


    It is really frustrating to shop on this app! Items show as available, let me add item into the basket, go to checkout straight away and it says "out of stock". It did not happen just to one item. I have noticed Zara puts items in various sizes through out the day/week but now it's nearly impossible to purchase items I want. Feels like lottery shopping! It has great potential as others said but this is big let down for such a big brand!

  42. Awsaf Mahdi-avatar

    Awsaf Mahdi


    It's exceptionally buggy (after the UI change). I buy a significant amount of my clothes from Zara and Zara Srpls. But this time, all of my pants got changed to L from XL. I don't even know how this could happen. Thankfully, Zara has a good customer service in Japan. So I think they will let me exchange these for the right size (I had a similar problem before). Furthermore, the shipping tracking that's inside the app is all wrong too. It seems like the new app Ui is messing everything up.

  43. Dina Barakat-avatar

    Dina Barakat


    Way too expensive shipping costs, there is no Knet payment option!! I'm sure the sells of the app will be much higher if it included the Knet option, also I can't find my city in the city field and when I write it's not accepted even if it was written automatically by the app using location service !! Some garments don't have a full picture to see them

  44. Chaïmae Bougoutaia-avatar

    Chaïmae Bougoutaia


    Horrible UX. I placed an order on the app and one of the items was missing. I had to call Zara who sent me to check with the carrier. I have sent all necessary information but i can't track my reimbursement or the status of my ticket. Better go to the store.

  45. Andreja Rutnik-avatar

    Andreja Rutnik


    As many other comments below I must fully agree: Since the new update a few days ago, my app is not functioning at all, can not open anything. Uninstall/install, still nothing. Not to mention trying to return an item (within those 1,5 days that app worked) which is now a nightmare in comparison with an old app. From the user experience point of view this has just been a major issue. Zero points.

  46. Paul Bayliss-avatar

    Paul Bayliss


    Spend ages browsing and adding to cart only to find when you go to the basket either most of the items actually aren't available (out of stock or not available in your geographical location??) OR worse, the basket resets to ZERO ITEMS ADDED! ALSO.. annoying to be half way through a category, click an item for a closer look then close the item and watch as the screen scrolls all the way back to the top of the category! So you have to manually sit and scroll 20 or 30 screens down to get back

  47. Aurika Leonor-avatar

    Aurika Leonor


    I made a purchase and it said the items would be sent within 1 week. I waited for more than a month for them to be delivered. It never came. Then it was cancelled without giving me any notice beforehand after more than 5 weeks. Customer Service kept changing their responses when given inquiries as to the order. Overall it's quite a bad online shopping experience

  48. Sarah Dixon-avatar

    Sarah Dixon


    Easy to use but poor at keeping stock upto date. Even when you have added items to basket they then go out of stock when you move on to payment! If an item is in my basket it should be made unavailable to anyone else until I confirm payment. If I had it in my hand in a shop you wouldn't allow someone to come and take it off me!

  49. Alex Manning-avatar

    Alex Manning


    Love zara. Reading the reviews I'm very surprised. The app was tricky at first but love it now. I never had any of the problems mentioned in the reviews. Ive ordered through the app umpteen timed and found no problems with it at all. My items Arrived on time in great packaging. What didn't suit, I used free return drop off and Got my refund within a few days.

  50. Noemi A. Bartha-avatar

    Noemi A. Bartha


    Nice app, however not fully functional. When accessing /logging in asking for location, after having placed products in the shopping basket upon checking out most items are "not available in your region". If product availability would match location, then thr shopping experience would be good. Under the current system settings I was unfortunately unable to successfully check out or purchase anything. It's a loss both for company and customer. Maybe some aspects can be improved. Thank you.

  51. Irina Fomina-avatar

    Irina Fomina


    So disappointing with the app. No just myself. A few my friends stop ordering clothes online. I spent 50 minutes to fill in my basket with clothes. When I finished my shopping and ready to complete my purchase most of the clothes wasn't available. I don't want to shop anymore because its a waist of time to choose something is available but after 5 minutes no availability. Why other shop save your clothes in the basket for at least one hour. Definitely disappointed with zara online shopping.

  52. Milica Rastoka-avatar

    Milica Rastoka


    Application has a bug that disables return process. It's not possible to enter personal data, neither to submit the return form. Images in the purchase are appearing incorrectly, as well as prices. Once when switched to another app, this app repeals whatever is done, the preview, or purchase, or attempt to return, even though it is not closed yet. Price filters are giving only items with accurate price, instead of range. Once when purchase is done, items appear as images, not as links

  53. Swastika Kar-avatar

    Swastika Kar


    I ordered online from zara for the first time (would highly recommend to buy from stores).First things first they charge you 300/- rs extra for delivery . Then the size chart is pathetic .I followed it and the product(trouser) was way too loose...better go for one or two sizes down. I was thinking of returning but after seeing negative comments about not picking up order for return...I'll just shellout few bucks more for alteration of the pants now. Well the delivery was pretty fast though.

  54. Carol-Ann Stevenson-avatar

    Carol-Ann Stevenson


    Really easy to use and site is set out well. The fun starts when you select a size add it to your basket, go to buy iy and it's not available. Definitely not a one off, happens all the time! Never happened before, wasting my time especially since we can't go to shops right now, so relying on online purchases!

  55. Janet Pak-avatar

    Janet Pak


    I'm a big fan of Zara and shop a lot at Zara. I like the app, it was easy and very functional to use but since Jan 21 the there were some changes in app. I can't see the pictures of what I purchased when I open the history of the purchase and all the returned items weren't calculate right. I give 0 for this new app. pleased bring back the previous app. Thank you

  56. Aykhan Gadirli-avatar

    Aykhan Gadirli


    About month ago, on the 11th of February I have placed the order consisting of 7 pieces. One day later I have got an email that, order was chaged because of shortage of 4 of them and till now I have not get my money back. I have called to Hotline several times, I have wrote to support but still no feedbacks. I am very dissatisfied and not happy with Zara Customer Service!!

  57. BoB Best-avatar

    BoB Best


    The art director for the app needs to be shot or hung the way this app flows is HORRIBLE why am I looking at the same items in after scrolling past them ? There is no organization in this app. If your looking at a blue button down shirt and it comes in multiple colors and then scroll across to other styles of shirts after maybe 4 swipes you will come across the same blue button down shirt but its in brown instead. Just have all color next to each other when you scroll. Terrible app flow.

  58. Ana Brito-avatar

    Ana Brito


    In last month it was ok to buy items, but has become a waste of time and stressfull to atempt selection, the app show items available to select and in checkout its not available anymore. Of i go to the items its still available to pick. It would ve great if you couldnt select in the first place. Ive had 10 items in this situation just now, and customer support Eden was not professional he was sarcastic. Not happy customer this time.

  59. Charné Banger-avatar

    Charné Banger


    I honestly don't think this app is catered to people on their phone. The user experience is absolutely horrible. Bookmarked items don't appear unless you click on the item and go into it's page - if you try bookmark while scrolling through items it won't save. I also tried to contact someone regarding a return and I cant send my message on the 24 hour chat because the send has been grayed out. They chat text input box also seems delayed. Too many issues and bugs with this app.

  60. A B-avatar

    A B


    From a brand like zara,we expect a smooth experience,but I am shocked to see that the basic features are not available on ur website. I as a customer, who wants to buy clothes & accessories only,dnt want to see the closeup of mode'ls face lol,rather I want to see the close up of the product. The catalogue picture should have the product pics from multiple angle and not just one pic,where I can't even figure out which is being sold as the model is sitting.

  61. Andisiwe Mtengwane-avatar

    Andisiwe Mtengwane


    The app is user friendly. I am particularly impressed with the variety in the kiddies section. However, I am not pleased with how Zara handles orders. I've been waiting since the 15th of January 2021 for some of my items which were split, the date now is the 5th of February 2021 and Aramex is also no good. I was also double billed for my first purchase, which caused a huge inconvenience but the money was returned within 14 days.

  62. Colleen Plevel-avatar

    Colleen Plevel


    Browsing and shopping is easy. No reviews are posted. Returns information is not great. No summary of how much you'll get back, very minimal information. Also the tracking is super weird. I sent back 5 boxes and FedEx is only showing 1. I hope this works out!

  63. Asad Shaikh-avatar

    Asad Shaikh


    It's a good app with decent discounts but some basic things are amiss: #1 The refunds take ages #2 you cannot add a product to your wishlist from your purchases section neither can you view whether it's available in another size or not #3 they don't tell you the models height and the size of the garment they're wearing, which is a given nowadays. #4 What is up with the pant lengths? Nearly all legwear is short for me even at maximum size (I'm 6'2") If they rectify these, the brand's pretty cool

  64. Gauri Gupta-avatar

    Gauri Gupta


    Refund process is long, tiring and will cost you lot of time and inconvenience. Never expected brand like Zara to have such bad return and refund system. Worst experience - returning a product and waiting for refund. Even customer service team takes ages to respond and will rather ask you to explain how, when, which courier man, took away our products and a list of questions follow.

  65. bhavana gidwani-avatar

    bhavana gidwani


    Not able to make payment through card on your app. Shows error all the time.

  66. Marcia Shepherd-avatar

    Marcia Shepherd


    This app is horrible. I don't understand how one can be shopping and by the time you blink the sizes in your cart are gone. It give no time allowance for you to put several items in and make a purchase. By the time you attempt to check out you are advised the items are not available! Do better...seriously!!😡

  67. Chantelle Celine-avatar

    Chantelle Celine


    Impossible to update /delete address with this app and can only be done by typing zara on google(upon advice from a friend). Misled by customer services to uninstall the app then reinstall it to be able to change address which didn't work. An automatic error occurred and my order was shipped to the wrong address. I got no refund so a stranger is in possession of my parcel.

  68. Tazrina Burgess-avatar

    Tazrina Burgess


    Zara is a disgrace when it comes to online shopping. It allows you to put items in your basket and when you ho checkout items is out of stock or when you to to pay now it tells you items are out of stock whole processing payment. Zara should allow items to be in your basket for at least 30 minutes while you look at other items to purchase. I should really go to the newspapers with this.

  69. Adijata Vukas-avatar

    Adijata Vukas


    Refund functionality is very confusing. When Email is received to complete refund, there is a link that takes you to the screen with the full order and then you have to find where to type your information for the refund which is not very intuitive. It should take user directly to the screen where you need to type the information for the refund.

  70. Ronna Mae Albuna-avatar

    Ronna Mae Albuna


    I love Zara style and fashions. But online this purchasing is very bad experience for me. My order takes very long before it comes i have ordered a lot, a lot around 35 pcs. due to sizes down. And i really needed badly. But until now i only received 5pcs the annoying things is the basket of purchasing didn't come together. In one basket i have purchased on 1 came and the other basket is 3 it's mix. I couldn't have be nice if 1 basket you purchased will come in one package.

  71. Nikoku-avatar



    PLEASE ADD PAYMENT CARD LAST DIGITS TO INVOICES!!!!. I had to return a lot of stuff due to inconsistent sizing ( how did my husband's feet become 2 size smaller beyond me) and there is no way to track where the return is beyond the point that royal mail returned it. You should show that you are processing it and when it is paid back TO WHICH CARD. The items keep showing as available but when you put it in the basket they are out of stock.Sizing filter not working at all!!!

  72. Anne Y-avatar

    Anne Y


    Has great potential but there are some minimal features most apps have which this lacks. Also you can add already sold out items to your basket. The majority of the site seems to be sold out. If I put 5 items in my basket 4 will be sold out even if I go to pay in 5 minutes . Also lacks the ability to sort by say price, newest etc.

  73. Nafiz Farhan-avatar

    Nafiz Farhan


    Very bad customer service. Till now I have not receive my full refund on jeans that I bought and return to them. They have this stupid chat and it will terminate the session after 10 minute if no one answering you or you are away from your phone like 10 minutes. Just provide us customer service email, that will be better. Anyway, I want my money back!!!!!!!

  74. timchoi yip-avatar

    timchoi yip


    Extremely difficult to use your app, there is no obvious platform straight to the return item, every time have to your customers service to solve it out. You should look at other big companies's web sites, like Amazon. They are simple and easy, in order to reduce your customer service pressure.

  75. Sonya Davern-avatar

    Sonya Davern


    I love Zara clothes however I find the sizes inconsistent and there are no reviews or indicators to say whether an item is true to size, comes up large or small. Also there are limited sometimes badly posed photos where the model is sitting/lying down so it can be difficult to gauge the clothes so sometimes I love an item but get the size wrong.




    Very poor customer service. The latest update is even worse, the chat does not work. If you want to make a purchase and pick it up from a store of your vicinity, the stores list is not active, no stores appear.

  77. Sima Omidi-avatar

    Sima Omidi


    Twice they have removed items from my orders and easily just told me it was out of stock. It's a shame that such a big brand couldn't manage its site to make items unavailable before buying!!! And the most worst thing is that for refund not full amount would ne returned (item amount +delivery charge should be refund together in this situation that youuuuuu jad removed the item)

  78. Babs Bentele-avatar

    Babs Bentele


    Just decided to order online because shops closed. This app is completely useless. I cannot find find your size chart as instructed by robot on chat.... Tried to chat again but had to sign out n start again. Said it would refer me to 'human being' as it couldn't understand where do I find size chart. Said wait one moment then blocked again as said I was inactive???? Give up.... Will delete app n wait for stores to open.. Quite typical response for zara.. Customer help in store lacking

  79. Laragh Ryan-avatar

    Laragh Ryan


    Used to be really good but as of late the app won't open and I just get a buffer wheel until I force quit the application, highly annoying

  80. Diana Petre-avatar

    Diana Petre


    Regular app: you open, you scroll, you browse, you buy. If you are looking at the items that are not on sale. I don't understand why do you still publish items on sale if you haven't got any. It's like looking at an old fashion magazine that you find in waiting rooms. If I do manage to find something o sale that's still available, it doesn't make it to my cart. Suddenly it's no longer available. In a matter of seconds.

  81. Zoe Paterson-avatar

    Zoe Paterson


    Not great. The option to select to return items via the app doesn't work. I need to go on to the main site to return but every time I do it automatically launces the appand won't let me proceed on the website!

  82. akash Khandelwal-avatar

    akash Khandelwal


    Worst app, they don't refund on time neither nearby. They initiated the refund on 22nd Jan 2021 and said you will receive it in next 24/48 hours. Now its 28th Jan and when I contacted zara customer care the executive is sick there they now say it will take again next 7 - 14 days. What a mismanagement in such reputed companies. Don't buy online guys.

  83. gintare šafigulinaite-avatar

    gintare šafigulinaite


    Awful app. Super uncomfortable and complicated to use. It is not appealing to an eye and as an ordinary customer, I can't relate to the idea Zara is trying to sell. I am not skinny and not high street fashionista and I can't imagine myself wearing those clothes when it's made to look like it is out of my reach. I am a regural Zaras customer and I love their sophisticated clothes but when I come to shop here it feels as I entered fashion blog, not online shop! Make it relatable!

  84. Rares Adrian-avatar

    Rares Adrian


    Awful experience. Something is really wrong with this app, in 1 second all the items from the basket are missing , till you write the numbers to pay with the card, should not be allowed after you are at THAT stept to put your card numbers and pay someone else to take the items from your basket. Is wrong.waist off time everytime to buy something with this app

  85. Humildad Eddington Malo-Fernández-avatar

    Humildad Eddington Malo-Fernández


    Being from Pamplona, Spain, I have a soft spot for Zara. This app works well enough for me, because I have been a Zara client for years & I have a pretty good idea on how they size their clothes. Also this app explains well how to make returns, if needed; as well as exchanges.

  86. Aida Malekoltojari-avatar

    Aida Malekoltojari


    Poor. Size guides font load and have errors. The menu and home page are not intuitive. The photos are taken more for visual appeal rather than to showcase the item, how it sits, what it looks like on and off models so its very hard to get a sense of the product.

  87. Alice Shauggesney-avatar

    Alice Shauggesney


    I want to rate the customer grievance experience which is *Pathetic*. The return policy is bad if you have kept COD as an option.You cannot instantly provide bank details for refund.That option becomes available only after they verify the item in their warehouse. Moreover,I purchased an item which still showed undelivered to me 10 days after the due delivery date.On raising the issue twice with the zara team,I get told that i have cancelled the item myself.Really bad service.(#zaraindia)

  88. Tech through Toni-avatar

    Tech through Toni


    Ordering through this app is a complete nightmare because they put damaged items inside and i have to go all the way to the physical shop in order to return it. Chat is always unavailable. I tried sending an email also. NOT WORTH THE HEADACHE! Njerez te papergjegjshem.

  89. Charlett Thompson Morgan-avatar

    Charlett Thompson Morgan


    The app is often delayed and not updated in real time showing an item available when adding to cart but immediately OUT OF STOCK when you go to cart; extremely frustrating! Also, the app most often shows an ERROR message if you attempt to cancel an order. Overall, poor experience using this app.

  90. Naysa Billa-avatar

    Naysa Billa


    It is an easy to use and fast website but some major issues are that models stand in ways you cannot see the product at all. Whenever I open zara after a long time it automatically signs me out and I have to sign in again even if I saved my password. Also many items are extremely costly.

  91. Thabiso Mokoma-avatar

    Thabiso Mokoma


    This app is horrible . I shop online a lot and I must say Zara Online is the worst. I keep getting rerouted to the main page when I try to conclude my payment. And why does it take an entire week for the delivery to arrive?

  92. Nunu's World-avatar

    Nunu's World


    The recent update doesn't work well. When I click into a specific item, then decide to go back, it scrolls all the way back to the top. Whereas before, when I went back, I was able to continue browsing where I left off.

  93. Maz-avatar



    It's absolutely shame suche good made stuff should sale like this! most products are different comper to standard sizes and there's no clear description special when you can't try them on. I have orders £1000 and all trousers were short!! For how many years you want to make short trousers?

  94. Ramira Rodriguez-avatar

    Ramira Rodriguez


    When ordering if it happened there are items coming form UK seems they would cancel your order without notice whatsoever, even in the tracking tab shows like being sent. Being waiting a delivery for a month that never been delivered even was ordered in 2020. Unfortunately they didn't do the homework and messed big time with BREXIT. Customer service,they have no explanation for anything.

  95. PMMPINDY-avatar



    Spend hours choosing items that when selecting says available, and then in cart it's not anymore in stock you go back and it's available again... It's a waste of time if you can't rely on the information.

  96. Zabo Khasibe-avatar

    Zabo Khasibe


    The turnaround time for delivery is honestly so disappointing. Ordered something on 07.03 and initially it was set to be delivered between 11.03 and 16.03 but now it's been pushed out to 18.03? So disappointing. Other than that the app navigation is good, easy to navigate.

  97. Shayeka Miah-avatar

    Shayeka Miah


    Will be better if like the old version the App showed items that has been requested for return ie crossed out or item requested to be returned . Also needs to show which store the item has been ordered for delivery. At moment you have to go into the order item to check. Old app showed on the purchase screen.

  98. Jaimie Singleton-avatar

    Jaimie Singleton


    Not sure what any of the other reviews are talking about I have had good experience with all the things they are talking about. the only problem I'm having for the first time is trying to purchase and it says something went wrong try again later. It's been over a week of trying and costumer service has not helped resolve this isue at all

  99. meghana km-avatar

    meghana km


    Can't buy products, even if any one of size is not available. And after adding a product to the cart that product goes out of stock. Worst experience. Even common sorting options is not there

  100. Fanni Szász-avatar

    Fanni Szász


    In my opinion they don't use RecyclerView because when I scrolled down the memory is overflowed and threw out from the app. So just a friendly reminder dear developers, please don't use Listview! (just Google it why RecyclerView usage is a better practice than the Lisview) Thank you, if u read it dev team!

  101. Željka Dorociak Škrinjarić-avatar

    Željka Dorociak Škrinjarić


    Great application, however few things could make it better - alerts when your saved item/item in the basket is available in your size, more categories for easier browsing (eg. Coats as a different category than jackets and blazers)

  102. Cathy Eden-avatar

    Cathy Eden


    This is the worst shopping app I have ever used. For two weeks I've been trying to use it to return an order. Finally today I was able to. Then, when I went to order replacement items, put payment details in and then it kicked me out. Basket empty. I hope I haven't been charged. Do not use this app!

  103. Minez Lambuson-avatar

    Minez Lambuson


    I m so sorry to say that this app is one of the worst. I hope ZARA could do makes shopping online so VERY frustrating.

  104. Kamila C-avatar

    Kamila C


    Is it so difficult to understand in parts of Europe we don't pay with credit cards but with debit which require some sort of authorisation outside of the app for security? Tried paying 4 times, giving up now. Seriously guys do something about this. "Something seems to have gone wrong" yes indeed.

  105. Ndalo Mokoena-avatar

    Ndalo Mokoena


    Zara stole my money... they made 2 transactions but I only bought 1 item... then they're delivery is over 2 weeks late. Not impressed at all.

  106. innovative Style Design Studio-avatar

    innovative Style Design Studio


    Shipping charges are too high... and for free shipping we have to shop for 3000 but till we select and add products to the cart...other products get sold out....please try to keep free shipping for some period ao that we can buy...or else its waste of time to search the products and till we buy they get sold out...

  107. Magda Jovanovski-avatar

    Magda Jovanovski


    It will not let me log in anymore, does not recognize my e-mail and my country. Neither can I register nor check my orders.

  108. fun,tavel,work Slatkamalaika-avatar

    fun,tavel,work Slatkamalaika


    This is such an amazing shopping experience, love it. Their stuff are even better in person than on the photos. Had many orders arrive so quickly as promised. They also charge me only when items are send.So far this has been so satisfying considering all the lock down and shops closed.

  109. Amyt Mansi-avatar

    Amyt Mansi


    1 star for quality fabric, 1 star for latest fashioned cloth, -1 star for high shipping charges, -1 star for product unavailability(mostly), -1 star for bizzare cloth style = overall 2 star for Zara. (Shipping is free on purchase of a large amount of goods or else a huge amount of about 300 rupees has to be paid in the form of shipping charge, which is absolutely illegitimate. So I dislike it. )

  110. Elizabeth Kim-avatar

    Elizabeth Kim


    My packages got cancelled twice because of faulty coding in the app. They also made a mistake in inventory and I did not get all the products that I ordered. On top of that I called to inquire about the mistake and they only excuse was ' well it was a mistake' no apologies or any way to compensate their mistakes. My package has yet to arrive. The worst customer service and their is a total lack of actual SERVICE done.

  111. Agnė Sinkevičiūtė-avatar

    Agnė Sinkevičiūtė


    I have added a bunch of clothes to the cart and now the app won't let me create an account. Epic. I made an account on websote only to find out, the app won't let me log in anyway. It feels like Zara hates its customers.

  112. Kami Sanchez Canche-avatar

    Kami Sanchez Canche


    The app is just not working, I'm unable to use it, to see the line up without going up, no even talking about only two pictures? like why? the app was just fine, I can't process any purchase since I can't add anything to my bag shop, help!

  113. anjani jhamb-avatar

    anjani jhamb


    My experience in getting refund back from Zara inditex is the WORST. waiting for my refund from November 2020. They don't provide any phone no. for complaint in India and even they don't provide any email so that we can complaint through that. Only live chat is available and their corrospondents don't satisfy a single querry of you.Totally mere wastage.That 's why i'm sharing that you will face problems in refund. So shop on your own risk.

  114. Meghana Raval-avatar

    Meghana Raval


    This is the best app for shopping. It has many items to shop. Keeps sale, discount and many more things to shop. Can't think what to shop but pls try to reduce the cost of all things. I rate this app . Easy to use.

  115. Adeena K-avatar

    Adeena K


    I think that this app is amazing! There is soooo many options and, the loading experience is far better than if you were to just look it up on google. I had no issues and will continue to use! Recommend if you're a shop-aholic like me.

  116. Junaid Shaikh-avatar

    Junaid Shaikh


    Does not let you hold items in basket. Everytime i go to pay more then 80% basket is out of stock. I take no longer then 20 mins to browse each time over 5 times i had to empty basket and refill. So end of the day it is impossible to shop on this app with this issue.

  117. Diana Petrisor-avatar

    Diana Petrisor


    It freezes and shuts down and afterwards it restarts and all your options disappear and you have to start from the beginning of your search. It is frustrating every 10 minutes to do that.

  118. Lupita R-avatar

    Lupita R


    Misleading. There are items that show on the app as being available when in actuality it is not. You are able to put items in shopping bag but cannot purchase. It's frustrating.

  119. Abet Acuna-avatar

    Abet Acuna


    Disappointing because I went through items during the sale season, but on checkout, I was informed that all items in my basket are out of stock.. Very misleading. This doesn't happen though for regular items. Lately too, hadn't joy been able to open the app

  120. chuppxx chupp-avatar

    chuppxx chupp


    The only thing I would change is to enable users to add more items to the shopping bag that hasn't been prepared yet. So, if I buy a shirt and want to buy another one a couple of hours later with the bag not being prepared, I can add the next one and get them in the same package.

  121. Alexandra Roncea-avatar

    Alexandra Roncea


    After the new update the app doesn't work as it used to. If I scroll through items and click on one to view more information about it, the page goes back to the beginning of the list, it doesn't return where I was before clicking on the item.

  122. Aliya Taj-avatar

    Aliya Taj


    Will not let me register, will not let me add anything to my cart, the loading process is really slow. Something is always wrong, I don't even wanna bother complaining it to them.

  123. Elizabeth Condon-avatar

    Elizabeth Condon


    I had to write a well deserved review it was the first time I have ordered items of clothing from Zara unbelievable how professional fast and helpfull they were the quality of the clothing was something else and when I had to change an item they sent a courier to collect it the day after what can I say a pleasant surprise and I can guarantee that Zara are on top of their game

  124. Rachel Abramovich-avatar

    Rachel Abramovich


    This app literally will no stop crashing. It can't stay alive for more than five minutes at a time. It's gorgeous and convenient to use, but I can't even get through the pants before it shuts down and restarts. Really frustrating.

  125. Radhika Tiwari-avatar

    Radhika Tiwari


    New app update is just awful. The saved item is not showing not even purchased item. Previous one was way better. Have tried few times to open it still the saved item page is blank. Disappointed. The previous one was going absolutely well.

  126. Jakestrid Walton-avatar

    Jakestrid Walton


    Way too bothersome to navigate. Like, where are the categories so I can browse what I want? On the menu I can just see some irrelevant stuff to what I'm looking for and there is no clear way into getting where I need to go.

  127. Mary Ly-avatar

    Mary Ly


    I got to checkout, received an email for my order confirmation and everything, then i have to ask for update over and over again why i couldn't track it or why it hasnt been updated to shipped or sent on time, only to find out they dont deliver in my area, BS. Even my order from amazon got shipped to my address🙄😒

  128. rajat gupta-avatar

    rajat gupta


    The sizes for different categories you get are not in accordance to what you see on the models so it gets really frustrating at times when you receive the order. Overall app functionalities are pretty smooth.

  129. shashwat gupta-avatar

    shashwat gupta


    Worst app ever. So i ordered a skirt from zara on 25 th dec and now it's 15 feb. I don't even remember how many times I have called zara. But they ain't doing a thing about it. Don't order from zara. They don't give your money back if you return something. Worst customer service ever.

  130. Sejla Suljic-avatar

    Sejla Suljic


    Very bad on checkout process. It douesnt lock the items in basket when I go to checkout until I approve my purchase some items are not available anymore. It is frustrating to shopp this way.

  131. Zoe W-avatar

    Zoe W


    It functions, but not easy to use. Doesn't save your basket, you can't change size and add to basket from your wish list. Search function isn't intuitive and sizing for Zara clothes varies massively!

  132. Charu Budhiraja-avatar

    Charu Budhiraja


    Never buy online from Zara. Pathetic customer service. 🙄 worst experience. They don't offer a valid resolution if item is defective. They would only take return, no replacements which means if u wanna buy the same product either pay 300 shipping or buy items worth 3k. Never expected this from Zara. Used to like this brand but its not worth it.

  133. Matina Theodossiou-avatar

    Matina Theodossiou


    For the most bizarre reason the payment service stopped working. Though it reads my cards the owner field remains empty and a note in Hebrew language pops up (I'm a Greek user) Try to fill the fields manually same. I can only finalize my order logging in from web site 😕😕😕

  134. rohan agarwal-avatar

    rohan agarwal


    Worst app ever encountered. *The chat service is not working, unable to send messages to system. *Unable to add bank account even after reinstalling the app.

  135. yuksel ali-avatar

    yuksel ali


    Click and collect information is not available it may take up to couple of weeks for items to be delivered in shop to be collected it is absolutely annoying.

  136. Diana Dedin-avatar

    Diana Dedin


    App not working at all. I choose everything I want to buy and when I went in my basket to pay all of them show out of stock, just time wasting. So disappointed.

  137. Lalfakzuala Faktea-avatar

    Lalfakzuala Faktea


    Very disappointing!! I have ordered but before i received it, automatically being returned without noticing me first. This is my first purchase and i'm regretting to purchase it on Zara.

  138. Michelle Kim-avatar

    Michelle Kim


    I can't use apps since last year December. I can't log in and can't put items in the cart. I updated, uninstalled and installed again. Still same.

  139. Mirjana Milanovic-avatar

    Mirjana Milanovic


    In sale time you cannot find any item to order, there is no available on stock even if they are on site and selling. Such a waste of time.

  140. SUKRITI SHARMA-avatar



    Its the best app but they charge delivery charges if we order below tge specified limit which is okay but incase you have an issue amd have to return it they don't pay back the delivery charges and that's not right, we are paying for something we didn't even get.

  141. steven mcIntosh-avatar

    steven mcIntosh


    It's clunky and awkward. The filters never work unlike every other site I've used. It doesn't remove out of stock goods from the page only at POS. Useless.

  142. Ryan Catney-avatar

    Ryan Catney


    Glitches on the app caused my card to be charged multiple times without any orders going through. Managed to get it sorted but you're probably safest just going online on a web browser.

  143. Joanna Avdimiotis-avatar

    Joanna Avdimiotis


    The older version was much better. With the new one you can not tell when they break an order in two or three deliveries, Which faze each order is at.

  144. Vishal Taneja-avatar

    Vishal Taneja


    Zara India app.. Worst ..there is no way to track your returned items..and there are a lot of problems in the bank and ifsc selection menu, if you want refund in your bank account..look into that some serious problems are there... Plus there is no way that you can exchange your items with different sizes..this feature should be there...

  145. Amisha Ghosh-avatar

    Amisha Ghosh


    Your favourite items are always out of stock as long as the sale is live. Checking the items for over three/four weeks and almost every hour but they are never in stock :)

  146. Le Huyen-avatar

    Le Huyen


    I hate Zara website, think the app will be better, easier to find things I need, but apparently not. I just want to see pictures of the clothes I'm looking for, I'm not here to read.

  147. Selma Nadji-avatar

    Selma Nadji


    The app is AMAZING ! Perfectly organized HOWEVER the coming soon issue un Algeria is making the whole ZARA experience a total nightmare! I have introduced it to 5 of my friends and we all suffer from that!!! Dont know where the problem lies, but kindly fix ASAP cz we d love to buy your stuff you know!

  148. Portia Mahlase-avatar

    Portia Mahlase


    I always get double debited. Defeats the purpose of online shopping at comfort of my home if I always have to go to the bank, stand on queues to reverse the 2nd debit.

  149. Sabina Qasimova-avatar

    Sabina Qasimova


    New updated version really sucks. Can't even check out how the product looks like. The model is sitting and covering the whole dress and the worst part is that is the ONLY picture 🤦🏻‍♀️

  150. Ieva Marija Rūme-avatar

    Ieva Marija Rūme


    Annoying shopping. No use for using filter. For example, I select I need only S size clothes and it shows items that are out of that size.