VisualSupport - RemoteCall app icon

VisualSupport - RemoteCall

The app to stream HD video of the issue(s) they’re experiencing in real-time.

RSUPPORT · com.rsupport.rtc.rsup

Not rated yet 50K+ downloads v7.6.7.317 22.5 MB Android 4.1+ PEGI 3 · Everyone

  • Signature matches the Google Play version Details

At a glance

Latest version
v7.6.7.317 (317)
Updated
May 30, 2026 (4 months ago)
APK size
22.5 MB
Requires
Android 4.1+ (API 16)
CPU support
ARM 32-bit, ARM 64-bit
Category
Business (app)
Listed since
Nov 3, 2020 (at least)
Permissions
19 (6 sensitive)
Website
rsupport.com
Developer contact
[email protected]
Privacy
Developer's privacy policy

About this APK

VisualSupport - RemoteCall is an app by RSUPPORT in the Business category, listed since at least November 2020. It includes native code for ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

It asks for 19 permissions, 6 of them sensitive, including precise location, camera and record audio. It asks for the same permissions as version 7.6.6.314.

Description

From the listing uploaded by “appupdater”.

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. • Improve First Call Resolution • Reduce Time to Resolution • Increase Overall Satisfaction [Key Features] 1. Real-time Video Streaming Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2. Screen Capture Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3. On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly. 4. Easy to Connect All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1. Download, install, and then launch the VisualSupport application. 2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3. Engage in real-time video support. 4. Close the application once video support session has ended. * Recommended Android OS : 4.0 ~ 11.0

Version history

3 versions are listed, going back to v7.6.5.309.

All 3 versions

Security & authenticity

Security rating: Trusted

Signing certificate

  • Signature matches the Google Play version Checked by the source store on May 30, 2026.
  • Certificate issued to “Rsupport Co.,Ltd.” This is the certificate of the Google Play version.
  • Same certificate as the 2 other versions checked

Store checks and file details

  • Developer signature verified May 30, 2026
  • Validated against Google Play May 30, 2026
  • Signed byCN="Rsupport Co.,Ltd.", OU="Rsupport Co.,Ltd.", O="Rsupport Co.,Ltd.", L=Unknown, ST=Unknown, C=Unknown
  • Signing certificate (SHA-1)B8:3F:C5:F2:AD:C8:B6:C7:A2:69:D6:69:5F:8D:D4:54:91:B2:73:CB
  • File MD515fab2d956b5eeccd5e78b4d142b0d00
  • Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (19)

VisualSupport - RemoteCall requests 19 permissions, 6 of them sensitive.

Required hardware & features

VisualSupport - RemoteCall APK: questions and answers

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the VisualSupport - RemoteCall APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is 15fab2d956b5eeccd5e78b4d142b0d00.

Tags

More Business apps