VisualSupport - RemoteCall
The app to stream HD video of the issue(s) they’re experiencing in real-time.
RSUPPORT · com.rsupport.rtc.rsup
UpdatedFeb 25, 2026
PublishedNov 3, 2020
Packagecom.rsupport.rtc.rsup
MD5fc22d37fc42d611c4320bafd0a3c4ab7
SHA1 (signer)B8:3F:C5:F2:AD:C8:B6:C7:A2:69:D6:69:5F:8D:D4:54:91:B2:73:CB
Signed byCN="Rsupport Co.,Ltd.", OU="Rsupport Co.,Ltd.", O="Rsupport Co.,Ltd.", L=Unknown, ST=Unknown, C=Unknown
Architecturesarmeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://www.rsupport.com
Contact[email protected]
Privacy policyView
Description
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended Android OS : 4.0 ~ 11.0
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended Android OS : 4.0 ~ 11.0
Required features
- Bluetooth android.hardware.bluetooth
- Camera android.hardware.camera
- Location android.hardware.location
- Microphone android.hardware.microphone
- Screen Landscape android.hardware.screen.landscape
- Screen Portrait android.hardware.screen.portrait
- Wifi android.hardware.wifi
Permissions (19)
VisualSupport - RemoteCall requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Coarse Updates android.permission.ACCESS_COARSE_UPDATES
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Bluetooth android.permission.BLUETOOTH
- Bluetooth Connect android.permission.BLUETOOTH_CONNECT
- Camera android.permission.CAMERA
- Change Network State android.permission.CHANGE_NETWORK_STATE
- Change Wifi State android.permission.CHANGE_WIFI_STATE
- Flashlight android.permission.FLASHLIGHT
- Internet android.permission.INTERNET
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Read Phone State android.permission.READ_PHONE_STATE
- Read Sync Settings android.permission.READ_SYNC_SETTINGS
- Record Audio android.permission.RECORD_AUDIO
- Wake Lock android.permission.WAKE_LOCK
- Write Sync Settings android.permission.WRITE_SYNC_SETTINGS
- Com Rsupport Rtc Rsup Dynamic Receiver Not Exported Permission com.rsupport.rtc.rsup.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
