VIP Access APK

Version 4.1.8 -
Last updated: Sat, 01 May 2021 1:05:00 UTC
verisign,mvip,main,tools,access:, error code 5007, symantec android, app store, app, expedia, sdk, application,ories, for windows,

Use Symantec™ Validation & ID Protection to protect your online accounts.

VIP Access apk

APP Information

Download Version 4.1.8 (54)
Apk Size13.57 MB
App DeveloperSymantec VIP
Malware CheckTRUSTED
Install on Android6.0 and up

Download VIP Access 4.1.8 APK

App Description

VIP Access is verisign,mvip,main,tools,access, content rating is Everyone (PEGI-3). This app is rated 4.09 by 22 users who are using this app. To know more about the company/developer, visit Symantec VIP website who developed it. apps can be downloaded and installed on Android 6.0 and higher Android devices. The Latest Version of 4.1.8 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 47247358+ times on store. You can also download APK and run it with the popular Android Emulators.

Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts.

• Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts. 
• QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites.

Use VIP Access at participating organizations such as eBay, PayPal, E*TRADE, Facebook, Google, or any one of the hundreds of sites within the VIP Network: :

Strong Authentication

VIP Access adds strong authentication to your normal login in one of the following ways: 
• Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password.
• Receive a push notification on your mobile device that you approve as authentication. If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you will be prompted for the additional local authentication such as PIN, pattern, password, or fingerprint.
• Use fingerprint or your security code in a push notification to authenticate yourself on your mobile device.
Note: Fingerprint authentication requires that your mobile device is fingerprint capable and that you have registered a fingerprint on the device.

The strong authentication method you use depends on the method implemented by your participating organization.

You can generate a security code even if you do not have a network or mobile connection.

QR/App Codes

Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your password to add strong authentication to your favorite websites.

Be sure to read the VIP End User Agreement after downloading VIP Access: 

App ChangeLog

  • • Bug fixes and improvements.

App Screens

VIP Access App Screen 1VIP Access App Screen 2VIP Access App Screen 3VIP Access App Screen 4

Apk scan results

Apk Scaned By TotalVirus Antivirus, Was Pure And Safe.

Scan Stats:harmless:0|type-unsupported:9|suspicious:0|confirmed-timeout:0|timeout:8|failure:0|malicious:0|undetected:57|
File type:Android
Magic:Zip archive data, at least v1.0 to extract
File size:14226501
Uncompressed Size:9093453
Contained Files	:1112
Contained Files By Type::2,bin:2, :1,MF:1,xml:165,
:1,jar:2,RSA:1,SF:1, :1,


requires following permissions on your android device.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Evan Petrie-avatar

    Evan Petrie


    Terrible. There are much better 2 factor apps, but for some bizarre reason some sites require this one which isn't any more secure and just inconvenient. It's been throwing an error message for weeks and locked me out of my accounts. Symantec's support never responds to messages.

  2. Shannon Jacobs-avatar

    Shannon Jacobs


    error code 5007 Only works with one of my three network connections. However, my hypothesis is that Symantec is probably doing the right thing according to the network protocols, and there is something wrong in most Networks. However, I still think there's an onus on Symantec to get the network people to set up their Networks correctly if they are going to Market this kind of application to Banks. Sorry about the dictation errors, but the Google has made the dictation much worse in her latest updates.

  3. Iyan Rusmiyanto-avatar

    Iyan Rusmiyanto


    symantec android Its need more improvement from the app.. After I updated my android os. Then it will lock my account. This same case if i uninstall it the i re- install again. This make sense case if your vip access locked after i re-install it. But its locked after i updated my android OS?

  4. Simhikha Simhukha-avatar

    Simhikha Simhukha


    app store Waste, if uninstalled then it will altogether create some new credential I'd and it's useless simply occupies mobile space, instead it should hv a feature to identify the device and let it login and shld have a feature to put the registered credential I'd. So waste useless.. Pathetic disgusting hate it. Good for nothing.

  5. don bottorff-avatar

    don bottorff


    app Every time I set it up to do push it works one or two times then it disappears and you have to go through the BS of hunting down the code and then putting the code in why do you set up push when it doesn't work fix it or go back to the better setup with the my schedule which works with just a pen no login BS

  6. Steven Hines-avatar

    Steven Hines


    expedia Should support Yubikey/Titan/etc. open source standard key fob login. Proprietary system means fragmenting the ecosystem and requiring people to have different apps / tools for different logins. Huge missed opportunity for Symantec.

  7. Akshay Sahu-avatar

    Akshay Sahu


    sdk Problem loading widget, I'm using realme 6pro device. So now need to open the app every time which is more time consuming. Earlier when the widget was working fine it was good, but now there seems to some issue with the widget.

  8. Karen Warner-avatar

    Karen Warner


    application This is a wonderful app, it replaces the token, very quick & numbers expire in a short amount of time, plenty of time to use it though. It's a wonderful app 👍👍

  9. Noah Gekiere-avatar

    Noah Gekiere


    ories App itself is fine, but often has trouble communicating with my computer to connect to the VPN when confirming through push notifications. When I key the generated number it, it works 100% of the time. But when I confirm through push notifications, it may take 2 attempts (6 times selecting accept) I'm order for it to connect. Not sure if this is an application issue or a server communication issue.

  10. Kuulluu-avatar



    for windows Awful, app never works and support is non-existent. I recently got a new phone and had to setup the 2FA (2 Factor Authentication), the link to set it up doesn't work and the support link doesn't work either. Why you even need to have all this security for your walmart account is beyond me, but needless to say this doesn't work well and even when it does it's a huge pain to even login to your account.

  11. Darlene Johnson-avatar

    Darlene Johnson


    As a Walmart associate, I used to be able to log into the Me @ Walmart app and Walmart one app. I still can opt for a push notification to continue logging in. However, I longer receive the actual push notification to deny or approve, so therefore, I cannot access those apps. I never had problems before. WHAT HAPPENED???

  12. Uffe Vedenbrant-avatar

    Uffe Vedenbrant


    Works as expected, one addition would be to have pin code access and possibility to add fingerprint lookup to avoid anyone having access to a mobile to the otp

  13. Cache-avatar



    Works great until you buy a new phone, at which point you have to login to every single site you used VIP access with and manually register a new set of tokens. Better keep track of all those sites, because if you miss one and no longer have your old phone, you'll be locked out.

  14. Vicki Miller-avatar

    Vicki Miller


    Stopped connecting with my work site to login to check my schedule. Keeps giving an error code of 5007 after sending a push notification. Hasn't worked in over a month

  15. Xacron Ionics-avatar

    Xacron Ionics


    OTP code generation with this app is tied to a single device. Sites using this support only a single VIP ID, which means they fallback to weak verification methods like phone calls to reset loss of this 2FA factor. Weak fallbacks defeat any benefit this would otherwise provide. Don't use services that don't allow registration of multiple 2FA factors.

  16. Tenille Williams'Cox-avatar

    Tenille Williams'Cox


    Bendigo Bank made me get it for instant transfers. Never open it, just syncs naturally to BB.🤷‍♀️

  17. Sandra Lambert-avatar

    Sandra Lambert


    It's fine until it locks you out of your app with no warning! Then you're stuck! I have to have it for my work app and now I can't even look at my schedule because it says can't access with current credentials! No explanation and no reason!!

  18. Robert Theis-avatar

    Robert Theis


    I'd like to be able to require additional device authentication--pin, pattern, or biometric-- even when my organization doesn't require it. Widget takes up too much screen real estate.

  19. FAST///M3-avatar



    Works perfectly fine. No issues it does what it does. Great app. Anyone dealing with personal info, money accounts needs this.

  20. Patrick Walker-avatar

    Patrick Walker


    App works fine, no compatibility with samsung series 3 watch!!! Would be hugely beneficial to customers to have this access.

  21. Jonathan Clark-avatar

    Jonathan Clark


    Horrible design. No PIN or fingerprint lock. Anyone with access to the device has access to the codes. Lastpass authenticator is way better and backs up all the information.

  22. Michael Goodman-avatar

    Michael Goodman


    Piece of garbage. Their nonsense otp algorithm just uses a proprietary version of totp like Google authenticator, duo, azure MFA etc. But they want it proprietary so they can keep users on their crappy systems. Anyone considering buying Symantec needs to get their heads out of their @$$es and use a better security provider.

  23. Pradeep Reddy-avatar

    Pradeep Reddy


    I didn't do any login, it just generates the random security code which never works when I try entering while logging in to the office applications. Also symantic security codes via text & calls is no longer working reliably.

  24. Denise Whitteaker-avatar

    Denise Whitteaker


    Worked great until I got a new phone then it didn't work. I figured out I had to register my new vip credentials on the computer at work. Now it works great

  25. avinash manoharan-avatar

    avinash manoharan


    Often having trouble to connect with my system.. need to enter the code manually... Dev's should fix it asap..

  26. Raymond Dobai-avatar

    Raymond Dobai


    It's 2021! a dark theme should be available, you have a new dark icon, but when I open this it blinds me in the morning.

  27. Prashant Kothavade-avatar

    Prashant Kothavade


    Bakvas app, very short time limit to validate the request. sign in process takes 5 10 min if first 2 3 attempts get failed

  28. Rachel Nicklaus-avatar

    Rachel Nicklaus


    tldr: Impossible to set up. My Employer decided to change to this app for pay stubs, calling in sick, et cetera, basically vital information I have a right to access. The only way to set up the app for my Employer is to be at work, on the clock, two weeks prior to this review. So I spent my lunch trying to set this app up. To this day I have not been able to set up my account. The only other way to access the information is to wait for one of four outdated computers on the clock.

  29. Debbie Konig-avatar

    Debbie Konig


    I hate this app and every other app y'all have come up with. All you have done is make something that was simple difficult as hell to use. Go back to the original Walmart one format. It was much more user friendly. I give it and all the others 0 stars! The only reason I put one star was because it wouldn't let me post my comment unless I did. Stupid!!!😲😤

  30. 1860Sky Gypsy-avatar

    1860Sky Gypsy


    I appreciate that one of sites I do personal business with actually requires me to use VIP Access on the laptop as well as my mobile. I wish more of them used this app as a means of secure login. It must not require much bandwidth because I've never been unable to use it. It's sooooo much better than waiting for a text or email to be sent, with a code that expires in 5 mins., especially since I can't always get a text in our area, & email may require a stronger signal, or there's no Wi-Fi, etc.

  31. Jay D-avatar

    Jay D


    The token function itself has been working great for two separate Apps that use it for 2 factor authentication. My biggest frustration is with Norton itself not making it work (at least for me) for their own 2 factor setup in accessing my Norton account. I spent over two hours via chat a week ago with support people who had no clue about the App or the service. The 'supervisor' took screen shots and made it look like he was going to escalate, and a week later it is crickets. Unbelievable!

  32. Lou Paolacci-avatar

    Lou Paolacci


    Nightmare, cant get it to work. unable to install on another phone, got option to load to an alternative phone, but wont let you select the alternative phone.

  33. A Google user-avatar

    A Google user


    Bug fixes and improvements on Feb 10th? That's a joke, bug creation and app failure is more like it. With the "fix" being reinstall. Which takes more time than it does for the company to fix. I've got over 20 sites linked to this app takes days to reinstall. If you can at all pick a different version, by a company that cares before pushing out failed updates which have the potential to cost millions $$$ in lost time a productivity for thier customers... You should do it.

  34. Jamie Byrnes-avatar

    Jamie Byrnes


    Doesn't work. Said I need a qr code, but no qr code shows. Just the six digits. Enter the number, and I get an error message.

  35. Marc Kubischta-avatar

    Marc Kubischta


    This works fine for what it is. But there are a few annoying things about the experience of using it. The widget is massive. It used to be 4x1, and now seems to be 4x2. Can this be made smaller or resizeable? Also, the animation of generating the numbers means I have to wait an extra second before I can read them. There really should be no animation before displaying the generated code.

  36. Monique Williams-avatar

    Monique Williams


    After I did an update on my Android, it won't open. This is the 2nd time this has happened with a phone update. Then when I uninstall and reinstall, it gives me a new Credential ID which no longer links up with my bank account. Very frustrating and time consuming to sort out!

  37. John McGee-avatar

    John McGee


    You would think for an important application that is used to authenticate access to a system, that the company would ensure it worked flawlessly before releasing an update. I've turned off the cell and updated to the 2/10 fix to no avail. Looks like I'll have to reinstall and go thru the hassles of having to get the credentials approved at the companies to allow access for me.

  38. Roy McDonald-avatar

    Roy McDonald


    I downloaded this app to my phone quite a while ago. I set it up, but I really never used it because my financial institutions and the companies I purchase from were not in partnership with Symantec to use the service. I set up a new laptop in April 2020, and I setup VIP Access to login to my Norton account. Everything was fine. Today (5/28/2020) I tried to sign in to my Norton account and I get a message that VIP Access is no longer supported. The app was discontinued without a notification.

  39. Alex Rosekrans-avatar

    Alex Rosekrans


    any security app needs to reliably work regardless of device, and previous registry. The dev team should be working with various vendors to make sure that crashes don't happen for flagship devices, and work arounds should not require re registry. This is novice, behind the times engineering. I will gladly re review later, but for now 1 star

  40. Kunal Puri-avatar

    Kunal Puri


    I liked the app otherwise. But to improve its productivity, custom home screen widgets should be included as well, especially for getting the latest token. Currently, In order to get the latest token, I have to open the app again and again which seems messy to me. A home screen widget would be really helpful for such use cases.

  41. Iso-Tope-avatar



    I don't know who or why someone thought this type of security wall would be a good idea, but it's not. Extremely tedious, doesn't work half the time. I just want to see my schedule what the hell is walmart doing forcing ppl to download some random separate app. I got a new phone and it didn't back up anything I'm locked out now permenently.

  42. Grace Ariss-avatar

    Grace Ariss


    TERRIBLE APP! PLEASE DO NOT INSTALL THIS! Once you have installed and started to use it then the nightmares begin. We used this for our Norton Account. We ran into problems when we upgraded to new cell phones. The App is installed on the new device but now has a new Credential ID. The APP stopped pushing notifications via Text and now will not call us either. My only option is the use the VIP App which most of the time didn't work anyway, but now it won'e work at all because the credential id is different than the old device. Norton says they are unable to help us and we have to set up brand new accounts. We also used this APP for our Pharmacy Prescriptions for Controlled Substances. TOTAL NIGHTMARE! Most of the ttime it did not work and we had a terrible time trying to get service. The pharmacy has no idea how to use it and Symantec will not talk to us directly. We.stopped using it all together. So many wasted hours on this worthless APP!!! They should not even be offering this to people.

  43. Chris W-avatar

    Chris W


    Screen animations waste time. Have the developers of this app actually use it on a daily basis and then have them experience the annoying multi sec. wait while the app opens up and does it's flowery screen transitions and flashes in between updating the secure key. These graphics are unnecessary and take up time. I can enter my other passwords while waiting on them. They are pretty, but consider removing them from the app.

  44. Mr Lagnese-avatar

    Mr Lagnese


    This app likes to uninstall itself which will then lock you out of your 2FA account. I have no idea what causes that. I'm running Andriod 10 on a flagship phone. There is no way to recover from losing the app or phone. There is no token backup or recovery. After having had this app disappear 3 times in 3 years, I am done with it. For accounts that require this kind of token, get a hardware key. If you have the option to use Authy or something like that, use it instead of this junk.

  45. Румен Раданов-avatar

    Румен Раданов


    Hello, I have 2 phones - huawei p10 lite and huawei p40 lite. Both devices are registered and work but only p10 lite receive push notification. Any idea how to made p40 also to receive push notifications. I compare notifications settings on both devices and they are the same.

  46. Robert Albee-avatar

    Robert Albee


    I just started using this app again. The good thing about this app is that if someone clones your device, the cloned device will have this app with a different credential id. I found this out when I bought a new phone and moved over all the apps. Some have been giving this app bad ratings because of this anti cloning thing. This anti cloning is what makes this app so AWESOME, SAFE, and SECURE.

  47. Dan Micu-avatar

    Dan Micu


    It works perfectly well on Samsung Galaxy Note 9 Android. Only thing is that you need to be enrolled correctly within the network of your company. To avoid issues better to unenroll an old device before enrolling a new one. If that is not possible the changes have to be done in the admin module. Key is to select the correct credential ID that is linked to your device.

  48. Salvatore B.-avatar

    Salvatore B.


    The app start to consistently fail to launch on my note 9 after the Android 9 January security patch. I am not sure if they will patch this so I should wait or uninstall it and not waste my time getting another key and re-register it at the sites I use it in. I can only wait so long. My other 2FA's have no issues after the update.

  49. Monica Villegas-avatar

    Monica Villegas


    excellent security measure to protect banking information. Yes, at first this update was frustrating as I was not able to access my account. Then I read responses from the provider of this app to learn what I had to do. Step 1uninstall and then step 2 reinstall the app. I then contacted my bank and re authenticated my token. I appreciate the added measures to protect my banking information. Although frustrating, the upgrade in android caused the error.

  50. Erratic Fox-avatar

    Erratic Fox


    Only downloaded it to give it one star. App is terribly thought out. The fact that you can't transfer it to a new phone without having to re-registered stuff is a very out dated method. You want something that's modern and isn't held back by stupid ideas? Go with Authy. I'm also an app developer and I simply like making fun of others for their terrible ideas. You can easily get locked out of all your 2FA accounts if your phone breaks and you're using this terrible app.

  51. Tim Teasdale-avatar

    Tim Teasdale


    Will no longer works. Try to reinstall app still won't work.

  52. Jaimielee it's my Own Sutherland-avatar

    Jaimielee it's my Own Sutherland


    Pretty good application except its damn impossible to understand for simple everyday use .. plain english and laymens terms would be great

  53. Paden Haynes-avatar

    Paden Haynes


    This app simply doesnt work anymore. When I had it on my Note 8 it worked fine. But now, on my note 10+ it does absolutely nothing. Cant log into certain apps anymore either. Update: For whatever reason it never occurred to me, that a two factor authentication system based on your device, would need to updated in the VIP system for your BRAND NEW device. It's amazing that now that I've registered my new phone, it ACTUALLY works. Sorry for the low review at first.

  54. Sikomauler-avatar



    Impossible to reuse the same authenticator as it is randomly generated when opened the first time making anything using essentially unusable until the new code is added

  55. PJ Roch-avatar

    PJ Roch


    app stopped working after update. totally useless - I get that I can delete app and install again, but then I have to jump through hoops to get my credentials changed everywhere I use VIP access. This is horribly frustrating and honestly not worth the pain in the ass this has become.

  56. Ted Taylor-avatar

    Ted Taylor


    Can't get past the "Allow camera to load or take pictures" to continue to work.

  57. Tabassum Ara-avatar

    Tabassum Ara


    I was advised by company tech person to install this app however I see that it rarely works the way it should. We need to see approve or deny request on mobile to access company application but unfortunately that option comes once in a while and most of the time it says there is an error. If this can be fixed its a good app else poor. When I contacted the tech person he said that he is facing the same issue and cannot help further

  58. Mohamed kaja maideen Abdul jaleel-avatar

    Mohamed kaja maideen Abdul jaleel


    Push notifications are suppressed in many networks. it works for airtel but not for other networks like Vodafone, jio. I am using S9 mobile. I am not sure what preventing the notifications but there is something. Forti client mac book application doesn't have the option to provide the manual VIP access code so it still worsening the situation.

  59. David Keyes-avatar

    David Keyes


    Symantic is a joke. Their security solutions suck. They recommend uninstalling and reinstalling the app after upgrade to Android 9, failing to mention that you WILL NOT BE ABLE TO LOGIN IN ORDER TO REREGISTER THE NEW TOKEN after this. I can only imagine how happy all of the vendors out there are going to be when they have to engage with EVERY SINGLE CUSTOMER to deal with Symantic stupidity.

  60. UM Productions-avatar

    UM Productions


    I don't understand why this even pops up for me. I just REALLY need to access my work email and it says I need a code from this. Why? A coworkers can just get a passcode through text without this even being a part of the log in process through gmail. So I downloaded the app. it starts a timer and resets everytime you leave the app to go put in the code but won't allow multi screen capability. Why? Can't find videos of how to use it. Why? No push notifications ever. I despise whatever this is.

  61. Robin Sutton-avatar

    Robin Sutton


    Push notifications do not work. Uninstalled the app, and removed credential registration, then reinstalled the app and re-registered the credential and tested it successfully however, push notifications still do not work. It's not a mobile / home network or Android notifications problem, so uninstalled this pointless app.

  62. Ray Ray-avatar

    Ray Ray


    VIP app fails after updating android. Phone reset doesn't work. Now I'm locked out of my accounts. Reinstalling the app creates a brand new credential ID which makes it worthless. In other words, updating Android effectively destroys your security token so you lose access to everything that uses it. What a piece of garbage coding.

  63. Michael OShea-avatar

    Michael OShea


    Not available on ChromeOS and Android version not supported/allowed there.

  64. Don Clarke-avatar

    Don Clarke


    Not compatible with Android Pie without reinstall or reconfig. Reinstall didn't fix mine (Galaxy S9). What a joke Symantec. You guys keep screwing up on this and PC security. I'm switching to another vendor for my PC security. I wish my company would do same for mobile. You guys suck.

  65. Lisa C-avatar

    Lisa C


    The app doesn't work at all. I've restarted my device numerous times, updated the app then restarted again and the app still doesn't work. When the purpose of this app is to allow me to access internet banking, it is rather inconvenient for it to not function.

  66. Ronald Eddy-avatar

    Ronald Eddy


    Works as a great key for digital security... how can it not be 5 starz... does what it's designed for.

  67. Peter Kovacs-avatar

    Peter Kovacs


    Update : down to 1 from 4 star. This is the crappiest thing on planet 🌎! Sometimes not connecting, but on next PC reboot: Although typing the correct password it says until the reboot the pw is incorrect. And there is a huge demand for DARK theme asap. This is why not yet 5* @All: please post a message here requesting the same! Thx ;)

  68. Niranjan Hasabnis-avatar

    Niranjan Hasabnis


    Every few weeks it gives me 4002 error code. Only solution that works for me is to reinstall it, which changes my credential ID, and I had to reenroll in the system where I am using the code. Not going to use it again.

  69. Paolo Paolo-avatar

    Paolo Paolo


    Like many other users, I discovered that the app no longer opens after upgrading the OS of the phone. As such I am locked out of any accounta relying on this. Really bad. If you need to use this app test it after every update.

  70. Adam Gleason-avatar

    Adam Gleason


    I recently bought a new mobile phone and changed my mobile number at the same time. I am no longer able to log into any accounts that are set to VIP Access because I can no longer get the security code by text or voice. Just received a response from support and was told there is nothing they can do and told me I am going to have to contact the other companies to have two factor verification removed. Hopefully, this will make everyone aware if you change your phone number you are out of luck.

  71. Kelz Belz-avatar

    Kelz Belz


    I hate this app! I am at home sick and cannot get into this ridiculous system! There is not enough time to authorize the security code and to restart it I have to be at work BUT I AM HOME SICK! This app sucks! The company with the great big "SPARK" needs to go back to the "ONE" that actually worked!

  72. Dee Sorrentino-avatar

    Dee Sorrentino


    Does not work! This is supposed to be 2 step verification for Walmart Wire sign in. It doesn't work. I have the Samsung Note 10 and this app doesn't work on it. I had the Samsung J7 Prime and it didn't work on it either. I use my phone to do alot of surfing and I have to wait until I am at work to log into the wire. Sometimes I need to check things when I'm not at work. Very frustrating!

  73. Anmoldeep Mann-avatar

    Anmoldeep Mann


    The app desynced from anti-virus so I cant log into norton anymore. It's a really pain. Apparently happens when the phone upgrades. Edit: Looks like it was just a server issue on Norton antivirus' side. Working like it used to again.

  74. Richard Panman-avatar

    Richard Panman


    This app crashed every time I try to use it after upgrading my Samsung phone to Samsung Experience 9.5 (Orio?). To get it working again I had to uninstall and the re-install. Then had to revoke old token and sync with a new one. Finally working ..

  75. AdiZ Exile-avatar

    AdiZ Exile


    The app works fine as per my experience. But I would suggest for the widget to be resized to 5x1, instead of the current 5x2. The display required to display the 6 digits code seems sufficient, no need additional space just to locate the widget on my home screen.

  76. Steve DeBellis-avatar

    Steve DeBellis


    Severely lacking in features. No backup options, no fingerprint or PIN security, slow startup. If I didn't need this for PayPal, there would be no reason to use this over other solutions.

  77. Evan Bare-avatar

    Evan Bare


    When it works it's fine. But after upgrading phone to Android 9 it was crashing immediately on launch. For an app that's critical to me being able to work, that's not acceptable.

  78. michael nelson-avatar

    michael nelson


    I wish I could rate this piece of trash app 0 stars, it absolutely sucks and anyone who has to use it has my sympathy. As a walmart associate I can say on account for most of us that we hate this app and would love to see it removed altogether from existence.

  79. Mick Wood-avatar

    Mick Wood


    Recently discovered that the VIP Access method has been discontinued by Norton website and is no longer a valid method of 2FA. I've been in contact with Norton online support for over 2 weeks trying to get this unlinked from my Norton account so that I can actually login and select an alternative 2FA method but keep being told that they will escalate this and call me back - Still Waiting. Can't imagine why this app is still available on Google Play when Norton's own website no longer uses it.

  80. Sarah Williamson-avatar

    Sarah Williamson


    Used this app for online banking. Worked well, but now Ive changed phones it will not let me install on my new phone at all, and gives no reason why not! Have checked with Google services and my bank, but no one can tell me why it isn't working. Can you help at all?

  81. A Google user-avatar

    A Google user


    The app suddenly stopped working properly after the most recent update. I cannot open the app it continues to close prior to starting up. Cant work remotely anymore this is a huge problem.

  82. Lisa Croat-avatar

    Lisa Croat


    This seems to work okay. I wish the widget was smaller. It's two spaces tall for really no reason, which limits what I can have on my screen. Seems like an easy fix.

  83. cory policht-avatar

    cory policht


    Failing to load after most recent Android update. For an app of this nature a reinstall is a poor method of solving the issue. Given how two factor authentication is not easily replaced and in some instances not an option.

  84. Chris Ska-avatar

    Chris Ska


    Very clean app, but it should have biometric security for the app itself so that if someone steals my phone, they can't access the VIP Access code in order to access other secure mobile apps employing two-factor authentication on the same device as the VIP access app.

  85. Jessica Shatat-avatar

    Jessica Shatat


    please explain to me the point & purpose of having this app when the Walmart one app worked just fine? I cant sucess any of my info from home thank you for fixing something that wasn't broken with something that is broken now way to go. This app worked the 1st couple times I used it and that it now it is pointless.

  86. Erin Lottman-avatar

    Erin Lottman


    I have used this app for many years. I do not understand why there are so many negative reviews. It's an USER ERROR issue, not an App problem!! If you reset your phone or get a new phone.. you must re-register your credentialing ID.

  87. Andrew Hall-avatar

    Andrew Hall


    Still crapware. Can run on one PC, have 5 licenses and second PC appears as untrusted device. Can't make it trusted, instructions for adding a trusted device are incorrect and unusable. When it comes to security, don't do it sorta okay; make it 100% okay and functional.

  88. Brian Whatever-avatar

    Brian Whatever


    Worked exactly as needed. After setting up the initial account and token access, the device this app is installed on doesn't require internet access, although the networks you need the key for are likely online. Real light weight app. Nothing intrusive at all.

  89. Infinitism-avatar



    Kindly add a Sync Now option to sync with your time server. I run my phone watch 5 minutes fast and it affects the authenticator.

  90. Laura Swisher-avatar

    Laura Swisher


    Horrible experience. This absolutely doesn't work. I eventually got locked out of my account all together. Had to call customer support to cancel my membership since I couldn't even get into my actual account to cancel.

  91. Brittany Byrd-avatar

    Brittany Byrd


    This app has stopped working and I can't access my Walmart employee account on Walmart OneWire. Whom ever made these change, should've keep the older version WalmartOne, because the newer version has too many bugs and it's not as simple to navigate.

  92. Elizabeth Seitler-avatar

    Elizabeth Seitler


    Norton has many different apps that go great hand in hand. Quick set up, user friendly.

  93. Jarrod Patton-avatar

    Jarrod Patton


    Does not work. I suppose Norton has abandoned support for this application. I used to get push notifications for swipe to approve. Haven't seen this app work in 3 straight months now. Solid fail. Uninstalled , and now exploring other antivirus/vpn/2fa options. Faith in Norton is severely damaged.

  94. David Thompson-avatar

    David Thompson


    Complete garbage. If you have a long enough password to be properly secure, you don't have enough time to enter the extra code before it times out. Useless for security, as it is against NIST recommendations.

  95. Thea B-avatar

    Thea B


    I'm now unable to access an account because I get an error code every time i try to sign in with the VIP code for the past two weeks. In order to remove this from my account (that is now locked) I have to fill out proof of Identification forms and send a photocopy of my gov't issued ID card to the account holder to verify my identity and get them to remove VIP as my authenticator app. :( not happy

  96. Minhaj Ahammed-avatar

    Minhaj Ahammed


    Pathetic Push Notifications Half the time the push notifications don't come through. If it does and I accept it does not send back data. I need to open the app to get it to work properly.

  97. Lucy Gaylord-avatar

    Lucy Gaylord


    Ever since the March 5th update I can never get on to it. It keeps crashing everytime I open it and before it actually opens. I need this for work! I can't do anything for work unless I'm at work. You need to fix that issue asap!

  98. J Lisano-avatar

    J Lisano


    App has stopped and I'm unable to access any of my work websites, email or remote in to my desktop from home. Extremely unhelpful. I tried to delete and reinstall....still nothing. I would give less stars but can't.

  99. A Google user-avatar

    A Google user


    I have an android phone and need this app for work... Doesn't even download for me... Just shows "pending"... Can't rate an app that you can't access... Not sure what to do since it's a requirement for my job... and I love the "robotic response" everyone is receiving from Symantec VIP... 😂

  100. Step Williams-avatar

    Step Williams


    This whole app sucks!! There was absolutely nothing wrong with the WalmartOne app! I am having the hardest time signing in just to access my paycheck stub. Walmart should really go back to the old app. This really sucks!

  101. Priya K-avatar

    Priya K


    There is no option to switch the existing credentials to a new phone. I found steps to do it on google, but there is no longer an option to add a new method. The only option is to scan QR code.. but there is no QR code to scan to transfer the credentials. It's very frustrating!

  102. Brandy Bamber-avatar

    Brandy Bamber


    used fine to access workday. for my job. phone needed a factory reset. now I can not access my app because user name is locked to an org. credential ID..... can not asses that ID to continue presses for a security code. bad form on app. very upset, and cant log into my very important Info...!!!

  103. Jonny Wildman-avatar

    Jonny Wildman


    Terrible design. if you ever factory reset the device this is installed on, you lose access to everything you use it for. No way to restore unless you made physical copies of the original QR codes...WHAT??

  104. Freddie Bolling-avatar

    Freddie Bolling


    the app crashing was a scary inconvenience when this is needed for work. luckily i did find that uninstalling and then reinstalling the app did not affect anything and i was able to log into work. hope that helps someone.

  105. Vinod Talati-avatar

    Vinod Talati


    doesnt work after android pie update. For a security app it is unacceptable for it to crash without a good error message. tried restart as mentioned below. had to reinstall the app and now it has a diff cred id.

  106. Chris _P-avatar

    Chris _P


    It initially kept closing when launched but I followed the directions from the author and it worked correctly after reinstalling. This was not that much of a hassle for me since I only had one company to add but I can see it being problematic for multiple adds.

  107. Mia J-avatar

    Mia J


    I had to uninstall/reinstall to get this app to work after Pie update. Anytime I re-install, it is a MASSIVE effort to get the new Credential Id verified through my company. Please stop making me do that. It annoys me greatly.

  108. Frankie Morga-avatar

    Frankie Morga


    Sometimes, it works. The app stopped working altogether after my phone had a system update. It's cool though, was told my company will no longer be using this app.

  109. Lara Kua-avatar

    Lara Kua


    Not user friendly and distracting as you have to enter the code everytime when you enter every page. More importantly, it always has error and cause me cannot login my account. The system is juz like my company ---- stupid and unnecessary.

  110. TDF Public-avatar

    TDF Public


    A waste of time. Using this requires you to have your phone. But if you lose your phone you are hosed. Because you can't log in to your Norton account. This means you cannot locate or secure your phone and you loose all access to all but the most basic features on your computer. Your subscription will be wasted, your phone will have to be replaced and you will have to change all your passwords for all your online accounts.

  111. Jason STI-avatar

    Jason STI


    I am unable to open the application which leaves me without access to my computer at work. I updated to the latest version without success. Please expedite a fix to this issue.

  112. Linda Hines-avatar

    Linda Hines


    Worked, then stopped, then worked for 2 days then stopped. No matter what I do I can not use this app.

  113. Shawn Daniels-avatar

    Shawn Daniels


    Program was working great, but now the application just closes when it is launched. I checked and I am using the latest version. My phone was also just restarted. I am now locked out of the application I am trying to access.

  114. A Google user-avatar

    A Google user


    Some notes about issues on Samsung with oreo: 21.11.2018 16:40 Samsung Galaxy J5 (2017/SM-J530F) got Android 8.1.0 22.11.2018 8:00 Symantec VIP Access failed to start with error message “VIP Access has stopped” 22.11.2018 Reboot phone and remove and install Symantec VIP Access 4.1.3 did not help 23.11.2018 about 7:00 Symantec VIP Access works as usual

  115. Austin Grimm-avatar

    Austin Grimm


    If I could give it a 0, I would. First of all, I downloaded the app when Walmart first started the 2 step verification and it took forever to even register. Then when I finally got everything figured out, it wouldn't even work. So I deleted the app. Now that I need this app due to the corona virus, I can't even download it. I've been waiting two days. I have a galaxy s10 and unlimited data, I guess they need to update what phones can use this app. Most of the people rating this a 5 are bots.

  116. John Wikoff-avatar

    John Wikoff


    The app has stopped working and I cannot access my work from home. THIS IS A HUGE PROBLEM!!! Tried restarting to no effect. I cannot reinstall and reregister unless I am at my work network, so now I'm just screwed.

  117. Matt McLaughlin-avatar

    Matt McLaughlin


    Crashes on launch since Android Pie update Update: If it is crashing on your Samsung phone after the update to Pie, uninstall and reinstall the app. This fixed the issue for me.

  118. A Being That Is Human-avatar

    A Being That Is Human


    I am but a humble Walmart associate and have had trouble for some time now. For some reason this app is not working with my Walmart one account. I've put my credential id in the website on both my phone and computer and neither have worked. On my Walmart account it just tells me that it is failed. How do I get this fixed?

  119. ShorttyNAZ-avatar



    Crashes EVERY time. I downloaded this for work a few months ago and it worked as advertised. After the update a few weeks ago this app opens then crashes. It's a useless piece of broken software on my phone. Uninstalling

  120. Bobi Atanasov-avatar

    Bobi Atanasov


    From a month me and half of my colleagues are not recieving push notifications. Reinstall,clear cache, clear data is not helping. Its broken and useless right now. P.S. Only half of my colleagues, cuz the other half made a good decision to not install the app. xD

  121. A Google user-avatar

    A Google user


    how has this app, after a month of having this issue on the latest android OS, still crashing? reinstalling is not a valid fix because it doesn't always work.

  122. ANKUSH BARUA-avatar



    I had installed this in my old phone and use to connect to rvi of ericsson now i took a new phone and installed it in my new phone but it's not working so i have to carry my old phone also with me all the time . This is very inconvenient as my old phone has many problems. Please suggest. I also tried uninstalling this app from mg old phone and then using in my new phone , still it fails.

  123. Toma Tomov-avatar

    Toma Tomov


    After Android update on Samsung J5 2017 application crashes. Removing/adding again the application solved the issue on my phone. In corporate environment this is an issue. Removing/adding device is pain.

  124. A Google user-avatar

    A Google user


    I have Norton antivirus on my computer with 3 subscriptions, I wanted to download one of them to my android tablet, but can't seem to do it. I called Norton for help, I was put on hold for 6 hours and at 5pm mountain time. they picked up the phone and hung up on me. not good business.

  125. Joseph Diku-avatar

    Joseph Diku


    Activation fails on Samsung Galaxy J7 Neo Android 7. I uninstalled and reinstalled several times with a good 4G network connection but it kept throwing a Network Error 5007. Very unfortunate!

  126. Mark Ballard-avatar

    Mark Ballard


    Worst app ever, worked fine until the app decided to end my session and now that my phone is deactivated I can't get into my account, why can't there be an email verification.

  127. Saroj Kumar Maharana-avatar

    Saroj Kumar Maharana


    You guys will not delete one of my multiple account issue which got created while resetting password (another got created automatically) even after my request and email follow up.. Now I have no choice left with other than switching to another singing app. If the basic customer queries are not addressed then what else.... Sad but reality.. Bye StarMaker...

  128. Brett Bennett-avatar

    Brett Bennett


    It's ok i found it a bit hard to get use to, but when i did it was fine and easy.

  129. Nate Warren Colleps-avatar

    Nate Warren Colleps


    does not work will not sync with computer the access codes are wrong from their own text message clearly this was not meant to be a user-friendly tool, I will likely lock up my machine and my phone just like freaking McAfee did

  130. Matthew Allen-avatar

    Matthew Allen


    Had issues after update Android Pie. Read the responses from dev in other reviews. I installed and reinstalled the app. Works now. Hope this helps others. - Galaxy Note 9.

  131. G S Umbaugh-avatar

    G S Umbaugh


    this app. remains in virtual loop and won't verify the ID or code number. says incorrect number for every number sent to mobile. do a step thru to correct errors in code.

  132. Paul Robinson-avatar

    Paul Robinson


    App keeps crashing everytime I try to start it up. S9+ android version 9.0, security patch Mar 1, 2019. Now I have to go about a different way to log into my bank account.

  133. RICHARD EVANS-avatar



    If I could give it a 0 I would, this app does not work, I have tried 3 times in less than 20 minutes to download with no success, receive message that app is unable to be downloaded and I need this for work.

  134. Chinnawat Wipawapat-avatar

    Chinnawat Wipawapat


    Validation notification for approval delay or make samsung phone freeze or hang after run for a couple of day, please amend option to allow app to not receive approval notification, just like Google authenticator that provide 2FA code.

  135. Nikko Beavers-avatar

    Nikko Beavers


    Everytime I try to use push notification I get a response that says error code 5007 and it will not work. I've found nothing online explaining what to do to fix this.

  136. Sen Lee-avatar

    Sen Lee


    will not open after update. this is what i use to access my job corporate website and emails. even if i uninstalled and reinstalled i would still need vip access to change my credentials. please fix asap. Alot of people are depending on this app

  137. A Google user-avatar

    A Google user


    If an app reinstall is necessary after updating to Android 9, how about alerting the user instead of a crash? For such a simple, yet critical, application, this is absurd.

  138. joseph nsiah-avatar

    joseph nsiah


    anytime i copy the security code to access my message,the code then changes before i get to paste. The previous version was better and simple.

  139. Michael Prieto-avatar

    Michael Prieto


    I change my old number and email to instagram then security code asking me. I can't receive that code sending to my old number and email. I have been find a ways that's why I download it but as I experience I insert several code you gave but it doesn't work.

  140. Jonathon Linn-avatar

    Jonathon Linn


    Upgraded phone to Android Oreo as part of Samsung auto update. VIP access now fails to open. You should be on the front foot for OS upgrades, not reactive or inactive.

  141. Shibin John-avatar

    Shibin John


    Some lagginess. The notification requires screen should be off. However sometimes it never works. Sometimes it's perfect.

  142. Robert Campagna-avatar

    Robert Campagna


    This code app does work, but I find the regular reliability is poor. I really do not use this app in the Norton Suite. I DO love all the other functions of the full Norton Security Suite.

  143. Elizabeth Vesely-avatar

    Elizabeth Vesely


    I've restarted my phone but the application keeps auto closing and I need it to work to access my job websites asap! it won't even get triggered from me requesting a re-send from my computer. This is terrible, unnecessary stress

  144. junk-avatar



    Having a standalone app for TOTP is ridiculous. It's an open standard and Symantec provides no additional benefit here. Use python-vipaccess, generate a SYMC token and use any other authenticator app.

  145. L Gerschwitz-avatar

    L Gerschwitz


    Worked fine until recent update. Now the security code it produces won't let me in to the account i use it for. Tried 3 times.

  146. Mike Natkin-avatar

    Mike Natkin


    App crashes after phone update. Required to uninstall and reinstall to get it working again. Now I'm locked out of my financial accounts. Thank you Symantec.

  147. Matt Ledger-avatar

    Matt Ledger


    The app rarely, if ever, successfully completes a mobile notification flow. Error 5007 is usually displayed. Android 9.

  148. Yasser Flávio Rabello-avatar

    Yasser Flávio Rabello


    It so difficult to make it work. The captcha takes forever with endless pictures. More than the 30 seconds to generate a new code

  149. Anagha Ravikanth-avatar

    Anagha Ravikanth


    WORST APP. I hate it. It doesn't accept the security code and shows that it is invalid.

  150. Stan Wolpoff-avatar

    Stan Wolpoff


    Following your directions and entering both the credential ID and security code, nothing happened after entering that. I am trying to view client accounts in Schwab institutional. I have yet to be able to enter the Schwab sight beyond this with authentication process.