VIP Access APK

Version 4.1.8 -
Last updated: Sat, 16 Jan 2021 22:20:57 UTC
verisign,mvip,main,tools,access:, sdk, app, login, vodafone, desktop, download, norton, mac, paypal einrichten,

Use Symantec™ Validation & ID Protection to protect your online accounts.

VIP Access apk

APP Information

Download Version 4.1.8 (54)
Apk Size13.57 MB
App DeveloperSymantec VIP
Malware CheckTRUSTED
Install on Android6.0 and up

Download VIP Access 4.1.8 APK

App Description

VIP Access is verisign,mvip,main,tools,access, content rating is Everyone (PEGI-3). This app is rated 4.09 by 22 users who are using this app. To know more about the company/developer, visit Symantec VIP website who developed it. apps can be downloaded and installed on Android 6.0 and higher Android devices. The Latest Version of 4.1.8 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 46350527+ times on store. You can also download APK and run it with the popular Android Emulators.

Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts.

• Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts. 
• QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites.

Use VIP Access at participating organizations such as eBay, PayPal, E*TRADE, Facebook, Google, or any one of the hundreds of sites within the VIP Network: :

Strong Authentication

VIP Access adds strong authentication to your normal login in one of the following ways: 
• Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password.
• Receive a push notification on your mobile device that you approve as authentication. If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you will be prompted for the additional local authentication such as PIN, pattern, password, or fingerprint.
• Use fingerprint or your security code in a push notification to authenticate yourself on your mobile device.
Note: Fingerprint authentication requires that your mobile device is fingerprint capable and that you have registered a fingerprint on the device.

The strong authentication method you use depends on the method implemented by your participating organization.

You can generate a security code even if you do not have a network or mobile connection.

QR/App Codes

Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your password to add strong authentication to your favorite websites.

Be sure to read the VIP End User Agreement after downloading VIP Access: 

App ChangeLog

  • • Bug fixes and improvements.

App Screens

VIP Access App Screen 1VIP Access App Screen 2VIP Access App Screen 3VIP Access App Screen 4


requires following permissions on your android device.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. John Lagnese-avatar

    John Lagnese


    This app likes to uninstall itself which will then lock you out of your 2FA account. I have no idea what causes that. I'm running Andriod 10 on a flagship phone. There is no way to recover from losing the app or phone. There is no token backup or recovery. After having had this app disappear 3 times in 3 years, I am done with it. For accounts that require this kind of token, get a hardware key. If you have the option to use Authy or something like that, use it instead of this junk.

  2. Marc Kubischta-avatar

    Marc Kubischta


    sdk This works fine for what it is. But there are a few annoying things about the experience of using it. The widget is massive. It used to be 4x1, and now seems to be 4x2. Can this be made smaller or resizeable? Also, the animation of generating the numbers means I have to wait an extra second before I can read them. There really should be no animation before displaying the generated code.

  3. Priya K-avatar

    Priya K


    app There is no option to switch the existing credentials to a new phone. I found steps to do it on google, but there is no longer an option to add a new method. The only option is to scan QR code.. but there is no QR code to scan to transfer the credentials. It's very frustrating!

  4. Mick Wood-avatar

    Mick Wood


    login Recently discovered that the VIP Access method has been discontinued by Norton website and is no longer a valid method of 2FA. I've been in contact with Norton online support for over 2 weeks trying to get this unlinked from my Norton account so that I can actually login and select an alternative 2FA method but keep being told that they will escalate this and call me back - Still Waiting. Can't imagine why this app is still available on Google Play when Norton's own website no longer uses it.

  5. Derek R Tremblay-avatar

    Derek R Tremblay


    vodafone Lost my account and a bunch more. Money, id, technology. No big deal. Come up with better. Gone again. Problem with Microsoft accounts. PROTECTING an identity in Canada. Which one? Officially have two. And no protection, no rights. Pay bills to my old account numbers. Seems amusing here..

  6. Roy McDonald-avatar

    Roy McDonald


    desktop I downloaded this app to my phone quite a while ago. I set it up, but I really never used it because my financial institutions and the companies I purchase from were not in partnership with Symantec to use the service. I set up a new laptop in April 2020, and I setup VIP Access to login to my Norton account. Everything was fine. Today (5/28/2020) I tried to sign in to my Norton account and I get a message that VIP Access is no longer supported. The app was discontinued without a notification.

  7. 1860Sky Gypsy-avatar

    1860Sky Gypsy


    download I appreciate that one of sites I do personal business with actually requires me to use VIP Access on the laptop as well as my mobile. I wish more of them used this app as a means of secure login. It must not require much bandwidth because I've never been unable to use it. It's sooooo much better than waiting for a text or email to be sent, with a code that expires in 5 mins., especially since I can't always get a text in our area, & email may require a stronger signal, or there's no Wi-Fi, etc.

  8. Laura Swisher-avatar

    Laura Swisher


    norton Horrible experience. This absolutely doesn't work. I eventually got locked out of my account all together. Had to call customer support to cancel my membership since I couldn't even get into my actual account to cancel.

  9. A Being That Is Human-avatar

    A Being That Is Human


    mac I am but a humble Walmart associate and have had trouble for some time now. For some reason this app is not working with my Walmart one account. I've put my credential id in the website on both my phone and computer and neither have worked. On my Walmart account it just tells me that it is failed. How do I get this fixed?

  10. Peter Kovacs-avatar

    Peter Kovacs


    paypal einrichten Update : down to 1 from 4 star. This is the crappiest thing on planet 🌎! Sometimes not connecting, but on next PC reboot: Although typing the correct password it says until the reboot the pw is incorrect. And there is a huge demand for DARK theme asap. This is why not yet 5* @All: please post a message here requesting the same! Thx ;)

  11. Thea B-avatar

    Thea B


    I'm now unable to access an account because I get an error code every time i try to sign in with the VIP code for the past two weeks. In order to remove this from my account (that is now locked) I have to fill out proof of Identification forms and send a photocopy of my gov't issued ID card to the account holder to verify my identity and get them to remove VIP as my authenticator app. :( not happy

  12. Nunya Businezz-avatar

    Nunya Businezz


    Works perfectly and the timer for each code generated is spot on. The app opens very quick and displays the code nice and big so I can see it without my glasses on. 👍

  13. A Google user-avatar

    A Google user


    I have Norton antivirus on my computer with 3 subscriptions, I wanted to download one of them to my android tablet, but can't seem to do it. I called Norton for help, I was put on hold for 6 hours and at 5pm mountain time. they picked up the phone and hung up on me. not good business.

  14. Karen Gordon-avatar

    Karen Gordon


    I've had a lot of trouble with malware and intrusions. Norton won't reply. I unsubscribed with their feature. Sent email and letters. Placed a phone call with the number on the official site, got a scammer. Chatted from the official site, got scammer. They were even able to break into my vault and take all my passwords. Total Chaos. Won't unsubscribe me and keeps taking my money. Received 2 emails, one marked "personal secret" the other marked "confidential secret". The emails said something like "you're having problems" (probably learned from the phone call and chat). They put in a link, apparently they would then fix my problem. What problem? Of course I didn't follow the link. I removed it from my hard drive, or it appeared so. I just can't get rid of it and can't get assistance.

  15. Joel Tena-avatar

    Joel Tena


    Symantec had never let me down a single moment. Both my computer and phone is protected. Thanks guys!

  16. Saroj Kumar Maharana-avatar

    Saroj Kumar Maharana


    You guys will not delete one of my multiple account issue which got created while resetting password (another got created automatically) even after my request and email follow up.. Now I have no choice left with other than switching to another singing app. If the basic customer queries are not addressed then what else.... Sad but reality.. Bye StarMaker...

  17. Minhaj Ahammed-avatar

    Minhaj Ahammed


    Pathetic Push Notifications Half the time the push notifications don't come through. If it does and I accept it does not send back data. I need to open the app to get it to work properly.

  18. Jay D-avatar

    Jay D


    The token function itself has been working great for two separate Apps that use it for 2 factor authentication. My biggest frustration is with Norton itself not making it work (at least for me) for their own 2 factor setup in accessing my Norton account. I spent over two hours via chat a week ago with support people who had no clue about the App or the service. The 'supervisor' took screen shots and made it look like he was going to escalate, and a week later it is crickets. Unbelievable!

  19. Austin Grimm-avatar

    Austin Grimm


    If I could give it a 0, I would. First of all, I downloaded the app when Walmart first started the 2 step verification and it took forever to even register. Then when I finally got everything figured out, it wouldn't even work. So I deleted the app. Now that I need this app due to the corona virus, I can't even download it. I've been waiting two days. I have a galaxy s10 and unlimited data, I guess they need to update what phones can use this app. Most of the people rating this a 5 are bots.

  20. Leila Marshall-avatar

    Leila Marshall


    Keeps giving me a 5007 error. Cannot put time in for work if I'm going to be late which is an issue.

  21. Prieto, Michael R.-avatar

    Prieto, Michael R.


    I change my old number and email to instagram then security code asking me. I can't receive that code sending to my old number and email. I have been find a ways that's why I download it but as I experience I insert several code you gave but it doesn't work.

  22. A Google user-avatar

    A Google user


    Bug fixes and improvements on Feb 10th? That's a joke, bug creation and app failure is more like it. With the "fix" being reinstall. Which takes more time than it does for the company to fix. I've got over 20 sites linked to this app takes days to reinstall. If you can at all pick a different version, by a company that cares before pushing out failed updates which have the potential to cost millions $$$ in lost time a productivity for thier customers... You should do it.

  23. Jasjit Singh Dhillon-avatar

    Jasjit Singh Dhillon


    Push notifications doesn't work after android 10 update on vivo v15, all notifications are on in the settings

  24. Syril Thomas-avatar

    Syril Thomas


    It's a good application. But should consider allowing user to create a vip access account using mobile number and assigning a permanent credential ID for accounts. In my case, I am interested in installing latest updates trying new operating system features. After each time I change the os, I need to register the app from beginning and to get approved by the organization. Assigning a permanent credential ID will solve this problem.

  25. Olga Szklarska-avatar

    Olga Szklarska


    I use it, cause I have to. Don't know how, but it dramatically reduces battery time on my device. After use, I need to restart phone, otherwise full batt lasts 12h

  26. Michael Cooney-avatar

    Michael Cooney


    It's sufficient, but the push fails maybe once every 5 times.

  27. vinay-avatar



    My problem is when I installed again this app showing different credential Id (symc) but i have to login my organisation mail with this app security code this showing different credential displaying on desktop and mobile now I can't able to login my organisation mail

  28. Grace Ariss-avatar

    Grace Ariss


    TERRIBLE APP! PLEASE DO NOT INSTALL THIS! Once you have installed and started to use it then the nightmares begin. We used this for our Norton Account. We ran into problems when we upgraded to new cell phones. The App is installed on the new device but now has a new Credential ID. The APP stopped pushing notifications via Text and now will not call us either. My only option is the use the VIP App which most of the time didn't work anyway, but now it won'e work at all because the credential id is different than the old device. Norton says they are unable to help us and we have to set up brand new accounts. We also used this APP for our Pharmacy Prescriptions for Controlled Substances. TOTAL NIGHTMARE! Most of the ttime it did not work and we had a terrible time trying to get service. The pharmacy has no idea how to use it and Symantec will not talk to us directly. We.stopped using it all together. So many wasted hours on this worthless APP!!! They should not even be offering this to people.

  29. Dan Micu-avatar

    Dan Micu


    It works perfectly well on Samsung Galaxy Note 9 Android. Only thing is that you need to be enrolled correctly within the network of your company. To avoid issues better to unenroll an old device before enrolling a new one. If that is not possible the changes have to be done in the admin module. Key is to select the correct credential ID that is linked to your device.

  30. Gina Butminaite-avatar

    Gina Butminaite


    I just downloaded this app on my new mobile phone Samsung s10 lite and doesn't work.I am getting just a blank window just saying VIP has existing new features. What I should do then? I need this app for work.

  31. John McGee-avatar

    John McGee


    You would think for an important application that is used to authenticate access to a system, that the company would ensure it worked flawlessly before releasing an update. I've turned off the cell and updated to the 2/10 fix to no avail. Looks like I'll have to reinstall and go thru the hassles of having to get the credentials approved at the companies to allow access for me.

  32. KUNAL PURI-avatar



    I liked the app otherwise. But to improve its productivity, custom home screen widgets should be included as well, especially for getting the latest token. Currently, In order to get the latest token, I have to open the app again and again which seems messy to me. A home screen widget would be really helpful for such use cases.

  33. Monique Gregg-avatar

    Monique Gregg


    After I did an update on my Android, it won't open. This is the 2nd time this has happened with a phone update. Then when I uninstall and reinstall, it gives me a new Credential ID which no longer links up with my bank account. Very frustrating and time consuming to sort out!

  34. Tabassum Ara-avatar

    Tabassum Ara


    I was advised by company tech person to install this app however I see that it rarely works the way it should. We need to see approve or deny request on mobile to access company application but unfortunately that option comes once in a while and most of the time it says there is an error. If this can be fixed its a good app else poor. When I contacted the tech person he said that he is facing the same issue and cannot help further

  35. Monica Villegas-avatar

    Monica Villegas


    excellent security measure to protect banking information. Yes, at first this update was frustrating as I was not able to access my account. Then I read responses from the provider of this app to learn what I had to do. Step 1uninstall and then step 2 reinstall the app. I then contacted my bank and re authenticated my token. I appreciate the added measures to protect my banking information. Although frustrating, the upgrade in android caused the error.

  36. Ray Ray-avatar

    Ray Ray


    VIP app fails after updating android. Phone reset doesn't work. Now I'm locked out of my accounts. Reinstalling the app creates a brand new credential ID which makes it worthless. In other words, updating Android effectively destroys your security token so you lose access to everything that uses it. What a piece of garbage coding.

  37. Robert Albee-avatar

    Robert Albee


    I just started using this app again. The good thing about this app is that if someone clones your device, the cloned device will have this app with a different credential id. I found this out when I bought a new phone and moved over all the apps. Some have been giving this app bad ratings because of this anti cloning thing. This anti cloning is what makes this app so AWESOME, SAFE, and SECURE.

  38. Chris-avatar



    Screen animations waste time. Have the developers of this app actually use it on a daily basis and then have them experience the annoying multi sec. wait while the app opens up and does it's flowery screen transitions and flashes in between updating the secure key. These graphics are unnecessary and take up time. I can enter my other passwords while waiting on them. They are pretty, but consider removing them from the app.

  39. Alex Rosekrans-avatar

    Alex Rosekrans


    any security app needs to reliably work regardless of device, and previous registry. The dev team should be working with various vendors to make sure that crashes don't happen for flagship devices, and work arounds should not require re registry. This is novice, behind the times engineering. I will gladly re review later, but for now 1 star

  40. Erratic Fox-avatar

    Erratic Fox


    Only downloaded it to give it one star. App is terribly thought out. The fact that you can't transfer it to a new phone without having to re-registered stuff is a very out dated method. You want something that's modern and isn't held back by stupid ideas? Go with Authy. I'm also an app developer and I simply like making fun of others for their terrible ideas. You can easily get locked out of all your 2FA accounts if your phone breaks and you're using this terrible app.

  41. Mohamed kaja maideen Abdul jaleel-avatar

    Mohamed kaja maideen Abdul jaleel


    Push notifications are suppressed in many networks. it works for airtel but not for other networks like Vodafone, jio. I am using S9 mobile. I am not sure what preventing the notifications but there is something. Forti client mac book application doesn't have the option to provide the manual VIP access code so it still worsening the situation.

  42. Dan W-avatar

    Dan W


    Please add a dark mode. The white background is annoying and an energy sucker

  43. Dee Sorrentino-avatar

    Dee Sorrentino


    Does not work! This is supposed to be 2 step verification for Walmart Wire sign in. It doesn't work. I have the Samsung Note 10 and this app doesn't work on it. I had the Samsung J7 Prime and it didn't work on it either. I use my phone to do alot of surfing and I have to wait until I am at work to log into the wire. Sometimes I need to check things when I'm not at work. Very frustrating!

  44. Robin Sutton-avatar

    Robin Sutton


    Push notifications do not work. Uninstalled the app, and removed credential registration, then reinstalled the app and re-registered the credential and tested it successfully however, push notifications still do not work. It's not a mobile / home network or Android notifications problem, so uninstalled this pointless app.

  45. Waldo Brownlee-avatar

    Waldo Brownlee


    They need to work with browsers not take over I no longer have a problem with it. I removed Norton completely from my phone and computer.

  46. Paden Haynes-avatar

    Paden Haynes


    This app simply doesnt work anymore. When I had it on my Note 8 it worked fine. But now, on my note 10+ it does absolutely nothing. Cant log into certain apps anymore either. Update: For whatever reason it never occurred to me, that a two factor authentication system based on your device, would need to updated in the VIP system for your BRAND NEW device. It's amazing that now that I've registered my new phone, it ACTUALLY works. Sorry for the low review at first.

  47. Rob S-avatar

    Rob S


    I only see a network error message. I have wifi and cellular connection.

  48. fran maguire-avatar

    fran maguire


    Been using for 2 years, works as expected. Added new credential id to VIP self service portal, worked first time on new device.

  49. Debbie Konig-avatar

    Debbie Konig


    I hate this app and every other app y'all have come up with. All you have done is make something that was simple difficult as hell to use. Go back to the original Walmart one format. It was much more user friendly. I give it and all the others 0 stars! The only reason I put one star was because it wouldn't let me post my comment unless I did. Stupid!!!😲😤

  50. UM Productions-avatar

    UM Productions


    I don't understand why this even pops up for me. I just REALLY need to access my work email and it says I need a code from this. Why? A coworkers can just get a passcode through text without this even being a part of the log in process through gmail. So I downloaded the app. it starts a timer and resets everytime you leave the app to go put in the code but won't allow multi screen capability. Why? Can't find videos of how to use it. Why? No push notifications ever. I despise whatever this is.

  51. Deng Maker-avatar

    Deng Maker


    This app is not completely good due to slow opening and other confusion sides.

  52. Salvatore B.-avatar

    Salvatore B.


    The app start to consistently fail to launch on my note 9 after the Android 9 January security patch. I am not sure if they will patch this so I should wait or uninstall it and not waste my time getting another key and re-register it at the sites I use it in. I can only wait so long. My other 2FA's have no issues after the update.

  53. METATRON MASTER-avatar



    Ohhh I thought this was one of those other kind of VIP Access Sites you know what I mean.. Huh.. Well do you? Haha I'm kidding people geez. Great app, built on solid principles!

  54. PJ Roch-avatar

    PJ Roch


    app stopped working after update. totally useless - I get that I can delete app and install again, but then I have to jump through hoops to get my credentials changed everywhere I use VIP access. This is horribly frustrating and honestly not worth the pain in the ass this has become.

  55. Adam Gleason-avatar

    Adam Gleason


    I recently bought a new mobile phone and changed my mobile number at the same time. I am no longer able to log into any accounts that are set to VIP Access because I can no longer get the security code by text or voice. Just received a response from support and was told there is nothing they can do and told me I am going to have to contact the other companies to have two factor verification removed. Hopefully, this will make everyone aware if you change your phone number you are out of luck.

  56. Don Clarke-avatar

    Don Clarke


    Not compatible with Android Pie without reinstall or reconfig. Reinstall didn't fix mine (Galaxy S9). What a joke Symantec. You guys keep screwing up on this and PC security. I'm switching to another vendor for my PC security. I wish my company would do same for mobile. You guys suck.

  57. Brandy Bamber-avatar

    Brandy Bamber


    used fine to access workday. for my job. phone needed a factory reset. now I can not access my app because user name is locked to an org. credential ID..... can not asses that ID to continue presses for a security code. bad form on app. very upset, and cant log into my very important Info...!!!

  58. A Google user-avatar

    A Google user


    Complete junk unfortunately and probable unnecessary. No support for 'notched' displays and is the only supported authentication app for selttiling up two factor authentication on my Norton account which is annoying as would have preferred to have used either Google or Microsoft's as already using.

  59. TDF Public-avatar

    TDF Public


    A waste of time. Using this requires you to have your phone. But if you lose your phone you are hosed. Because you can't log in to your Norton account. This means you cannot locate or secure your phone and you loose all access to all but the most basic features on your computer. Your subscription will be wasted, your phone will have to be replaced and you will have to change all your passwords for all your online accounts.

  60. purna kameshwar-avatar

    purna kameshwar


    Once a month, it won't fail to go out of Sync with Organization Push feature

  61. Adam Mirza-avatar

    Adam Mirza


    Changed phone recently and currently not receiving the push notification to approve/deny my login. Works fine on my old phone

  62. Rachel Nicklaus-avatar

    Rachel Nicklaus


    tldr: Impossible to set up. My Employer decided to change to this app for pay stubs, calling in sick, et cetera, basically vital information I have a right to access. The only way to set up the app for my Employer is to be at work, on the clock, two weeks prior to this review. So I spent my lunch trying to set this app up. To this day I have not been able to set up my account. The only other way to access the information is to wait for one of four outdated computers on the clock.

  63. Paolo Paolo-avatar

    Paolo Paolo


    Like many other users, I discovered that the app no longer opens after upgrading the OS of the phone. As such I am locked out of any accounta relying on this. Really bad. If you need to use this app test it after every update.

  64. Niranjan Hasabnis-avatar

    Niranjan Hasabnis


    Every few weeks it gives me 4002 error code. Only solution that works for me is to reinstall it, which changes my credential ID, and I had to reenroll in the system where I am using the code. Not going to use it again.

  65. Sarah Williamson-avatar

    Sarah Williamson


    Used this app for online banking. Worked well, but now Ive changed phones it will not let me install on my new phone at all, and gives no reason why not! Have checked with Google services and my bank, but no one can tell me why it isn't working. Can you help at all?

  66. ANKUSH BARUA-avatar



    I had installed this in my old phone and use to connect to rvi of ericsson now i took a new phone and installed it in my new phone but it's not working so i have to carry my old phone also with me all the time . This is very inconvenient as my old phone has many problems. Please suggest. I also tried uninstalling this app from mg old phone and then using in my new phone , still it fails.

  67. Richard Panman-avatar

    Richard Panman


    This app crashed every time I try to use it after upgrading my Samsung phone to Samsung Experience 9.5 (Orio?). To get it working again I had to uninstall and the re-install. Then had to revoke old token and sync with a new one. Finally working ..

  68. David Keyes-avatar

    David Keyes


    Symantic is a joke. Their security solutions suck. They recommend uninstalling and reinstalling the app after upgrade to Android 9, failing to mention that you WILL NOT BE ABLE TO LOGIN IN ORDER TO REREGISTER THE NEW TOKEN after this. I can only imagine how happy all of the vendors out there are going to be when they have to engage with EVERY SINGLE CUSTOMER to deal with Symantic stupidity.

  69. Lisa C-avatar

    Lisa C


    The app doesn't work at all. I've restarted my device numerous times, updated the app then restarted again and the app still doesn't work. When the purpose of this app is to allow me to access internet banking, it is rather inconvenient for it to not function.

  70. Oleg Gryb-avatar

    Oleg Gryb


    Symantec, you're not the first or last vendor implementing TOTP. Enabling 2FA by calling somebody to communicate that obscure ID is weird and makes it non interoperable with other apps where people already have many others TOTP accounts. I don't want to install yet another obscure TOTP client. All I want from you is QR code that I can use with my favorite TOTP app on my favorite device. No backup doesn't allow porting it to other devices. Usability of this app is horrible. Enable QR please!

  71. Andrew Hall-avatar

    Andrew Hall


    Still crapware. Can run on one PC, have 5 licenses and second PC appears as untrusted device. Can't make it trusted, instructions for adding a trusted device are incorrect and unusable. When it comes to security, don't do it sorta okay; make it 100% okay and functional.

  72. A Google user-avatar

    A Google user


    I have an android phone and need this app for work... Doesn't even download for me... Just shows "pending"... Can't rate an app that you can't access... Not sure what to do since it's a requirement for my job... and I love the "robotic response" everyone is receiving from Symantec VIP... 😂

  73. Jarrod Patton-avatar

    Jarrod Patton


    Does not work. I suppose Norton has abandoned support for this application. I used to get push notifications for swipe to approve. Haven't seen this app work in 3 straight months now. Solid fail. Uninstalled , and now exploring other antivirus/vpn/2fa options. Faith in Norton is severely damaged.

  74. Livy Odozor-avatar

    Livy Odozor


    Never encountered any error or glitch so far. It saves me the inconvenience of searching for my physical token.

  75. Kelz Belz-avatar

    Kelz Belz


    I hate this app! I am at home sick and cannot get into this ridiculous system! There is not enough time to authorize the security code and to restart it I have to be at work BUT I AM HOME SICK! This app sucks! The company with the great big "SPARK" needs to go back to the "ONE" that actually worked!

  76. Anmoldeep Mann-avatar

    Anmoldeep Mann


    The app desynced from anti-virus so I cant log into norton anymore. It's a really pain. Apparently happens when the phone upgrades. Edit: Looks like it was just a server issue on Norton antivirus' side. Working like it used to again.

  77. Chris _P-avatar

    Chris _P


    It initially kept closing when launched but I followed the directions from the author and it worked correctly after reinstalling. This was not that much of a hassle for me since I only had one company to add but I can see it being problematic for multiple adds.

  78. Jake Rudisill-avatar

    Jake Rudisill


    Works flawlessly.. Is a bit tricky to utilize if one changes a phone but that is easily overcome by calling of the affected entity.

  79. Evan Bare-avatar

    Evan Bare


    When it works it's fine. But after upgrading phone to Android 9 it was crashing immediately on launch. For an app that's critical to me being able to work, that's not acceptable.

  80. Steve DeBellis-avatar

    Steve DeBellis


    Severely lacking in features. No backup options, no fingerprint or PIN security, slow startup. If I didn't need this for PayPal, there would be no reason to use this over other solutions.

  81. AdiZ Exile-avatar

    AdiZ Exile


    The app works fine as per my experience. But I would suggest for the widget to be resized to 5x1, instead of the current 5x2. The display required to display the 6 digits code seems sufficient, no need additional space just to locate the widget on my home screen.

  82. Chris Skarupski-avatar

    Chris Skarupski


    Very clean app, but it should have biometric security for the app itself so that if someone steals my phone, they can't access the VIP Access code in order to access other secure mobile apps employing two-factor authentication on the same device as the VIP access app.

  83. C H-avatar

    C H


    Uninstalling... This app has failed twice now, causing me to lose access token.

  84. Erin Lottman-avatar

    Erin Lottman


    I have used this app for many years. I do not understand why there are so many negative reviews. It's an USER ERROR issue, not an App problem!! If you reset your phone or get a new phone.. you must re-register your credentialing ID.

  85. Wahajur Rahman S-avatar

    Wahajur Rahman S


    App Widget not supporting in Android 10 device. need to open app each time.

  86. Cody Worden-avatar

    Cody Worden


    Symantec's Antivirius application is a scam. A message popped up when I started my old Dell XP... Saying I had 8,000~ malicious websites that were blocked. On a computer that had not been used in 5 years and didn't even have wifi or a working ethernet card... So yeah. 🖕 I just want to say something like🖕🖕🖕 P.S. (🖕!)

  87. Bobi Atanasov-avatar

    Bobi Atanasov


    From a month me and half of my colleagues are not recieving push notifications. Reinstall,clear cache, clear data is not helping. Its broken and useless right now. P.S. Only half of my colleagues, cuz the other half made a good decision to not install the app. xD

  88. Brian Whatever-avatar

    Brian Whatever


    Worked exactly as needed. After setting up the initial account and token access, the device this app is installed on doesn't require internet access, although the networks you need the key for are likely online. Real light weight app. Nothing intrusive at all.

  89. cory policht-avatar

    cory policht


    Failing to load after most recent Android update. For an app of this nature a reinstall is a poor method of solving the issue. Given how two factor authentication is not easily replaced and in some instances not an option.

  90. Lisa Croat-avatar

    Lisa Croat


    This seems to work okay. I wish the widget was smaller. It's two spaces tall for really no reason, which limits what I can have on my screen. Seems like an easy fix.

  91. Mo Web-avatar

    Mo Web


    This is the worst 2FA app ever. Even worse than Google who doesn't even support theirs. Microsoft has the best one. It's really unfortunate that E-trade uses this garbage. It just doesn't work. I don't like it so much that I actually disabled 2FA on my account which I'd really prefer not to do.

  92. Narendra Sahu-avatar

    Narendra Sahu


    I got a new phone. I am trying to download the app, but it is not working. Showing status "waiting for download ". Is there any limitation in downloading app again with same gmail account in Google play?

  93. Mia J-avatar

    Mia J


    I had to uninstall/reinstall to get this app to work after Pie update. Anytime I re-install, it is a MASSIVE effort to get the new Credential Id verified through my company. Please stop making me do that. It annoys me greatly.

  94. A Google user-avatar

    A Google user


    Some notes about issues on Samsung with oreo: 21.11.2018 16:40 Samsung Galaxy J5 (2017/SM-J530F) got Android 8.1.0 22.11.2018 8:00 Symantec VIP Access failed to start with error message “VIP Access has stopped” 22.11.2018 Reboot phone and remove and install Symantec VIP Access 4.1.3 did not help 23.11.2018 about 7:00 Symantec VIP Access works as usual

  95. Iso-Tope-avatar



    I don't know who or why someone thought this type of security wall would be a good idea, but it's not. Extremely tedious, doesn't work half the time. I just want to see my schedule what the hell is walmart doing forcing ppl to download some random separate app. I got a new phone and it didn't back up anything I'm locked out now permenently.

  96. J Lisano-avatar

    J Lisano


    App has stopped and I'm unable to access any of my work websites, email or remote in to my desktop from home. Extremely unhelpful. I tried to delete and reinstall....still nothing. I would give less stars but can't.

  97. A Google user-avatar

    A Google user


    The app suddenly stopped working properly after the most recent update. I cannot open the app it continues to close prior to starting up. Cant work remotely anymore this is a huge problem.

  98. William J. Walsh, MD-avatar

    William J. Walsh, MD


    The app is slow, and is currently not working. Validation codes won't work, and the online validation process is asking for a code the app doesn't generate. Please contact.

  99. Stan Wolpoff-avatar

    Stan Wolpoff


    Following your directions and entering both the credential ID and security code, nothing happened after entering that. I am trying to view client accounts in Schwab institutional. I have yet to be able to enter the Schwab sight beyond this with authentication process.

  100. Lucy Gaylord-avatar

    Lucy Gaylord


    Ever since the March 5th update I can never get on to it. It keeps crashing everytime I open it and before it actually opens. I need this for work! I can't do anything for work unless I'm at work. You need to fix that issue asap!

  101. Freddie Bolling-avatar

    Freddie Bolling


    the app crashing was a scary inconvenience when this is needed for work. luckily i did find that uninstalling and then reinstalling the app did not affect anything and i was able to log into work. hope that helps someone.

  102. Rashi Chauhan-avatar

    Rashi Chauhan


    Generates the token and access is working correctly. Till now non-issue

  103. David Thompson-avatar

    David Thompson


    Complete garbage. If you have a long enough password to be properly secure, you don't have enough time to enter the extra code before it times out. Useless for security, as it is against NIST recommendations.

  104. Nikko Beavers-avatar

    Nikko Beavers


    Everytime I try to use push notification I get a response that says error code 5007 and it will not work. I've found nothing online explaining what to do to fix this.

  105. Jonny Wildman-avatar

    Jonny Wildman


    Terrible design. if you ever factory reset the device this is installed on, you lose access to everything you use it for. No way to restore unless you made physical copies of the original QR codes...WHAT??

  106. Vinod Talati-avatar

    Vinod Talati


    doesnt work after android pie update. For a security app it is unacceptable for it to crash without a good error message. tried restart as mentioned below. had to reinstall the app and now it has a diff cred id.

  107. Robert Warner-avatar

    Robert Warner


    Long term Norton user...the app used today have been thru the tests and wear required for the product to be useful and provide the protection most people need today.

  108. Shawn Daniels-avatar

    Shawn Daniels


    Program was working great, but now the application just closes when it is launched. I checked and I am using the latest version. My phone was also just restarted. I am now locked out of the application I am trying to access.

  109. Jason STI-avatar

    Jason STI


    I am unable to open the application which leaves me without access to my computer at work. I updated to the latest version without success. Please expedite a fix to this issue.

  110. Nate Warren Colleps-avatar

    Nate Warren Colleps


    does not work will not sync with computer the access codes are wrong from their own text message clearly this was not meant to be a user-friendly tool, I will likely lock up my machine and my phone just like freaking McAfee did

  111. John Wikoff-avatar

    John Wikoff


    The app has stopped working and I cannot access my work from home. THIS IS A HUGE PROBLEM!!! Tried restarting to no effect. I cannot reinstall and reregister unless I am at my work network, so now I'm just screwed.

  112. Sen Lee-avatar

    Sen Lee


    will not open after update. this is what i use to access my job corporate website and emails. even if i uninstalled and reinstalled i would still need vip access to change my credentials. please fix asap. Alot of people are depending on this app

  113. RICHARD EVANS-avatar



    If I could give it a 0 I would, this app does not work, I have tried 3 times in less than 20 minutes to download with no success, receive message that app is unable to be downloaded and I need this for work.

  114. Scott Dunsdon-avatar

    Scott Dunsdon


    I would agree that my company information is protected, This app is so secure that even if you have all the right information and passwords you still can't get in so if I can't get in with all the right info then what chance does anyone else have ? Terrible app 👎

  115. David Hammitt-avatar

    David Hammitt


    Crashes EVERY time. I downloaded this for work a few months ago and it worked as advertised. After the update a few weeks ago this app opens then crashes. It's a useless piece of broken software on my phone. Uninstalling

  116. Gabriel Padilla-avatar

    Gabriel Padilla


    Gives the required key for work related security. Fails sometimes to respond to code request.

  117. Violet Jackson-avatar

    Violet Jackson


    The Credential ID given is not correct, according to Norton. Every time I'd enter my credentials it continue to tell me that it is incorrect.

  118. Frankie Morga-avatar

    Frankie Morga


    Sometimes, it works. The app stopped working altogether after my phone had a system update. It's cool though, was told my company will no longer be using this app.

  119. Chinnawat Wipawapat-avatar

    Chinnawat Wipawapat


    Validation notification for approval delay or make samsung phone freeze or hang after run for a couple of day, please amend option to allow app to not receive approval notification, just like Google authenticator that provide 2FA code.

  120. Jen-avatar



    I can't login to my Norton account because the credential ID of my app and the ID of my account don't match and I don't know how to fix that. As a result I can't login to my Norton app on my phone, so that means I can't use the service that I paid money for.

  121. Brittany Byrd-avatar

    Brittany Byrd


    This app has stopped working and I can't access my Walmart employee account on Walmart OneWire. Whom ever made these change, should've keep the older version WalmartOne, because the newer version has too many bugs and it's not as simple to navigate.

  122. Matt McLaughlin-avatar

    Matt McLaughlin


    Crashes on launch since Android Pie update Update: If it is crashing on your Samsung phone after the update to Pie, uninstall and reinstall the app. This fixed the issue for me.

  123. leroy lindsay-avatar

    leroy lindsay


    After the lastest update I'm unable to open the app and unable access my accounts as a result. Get it right guys, this is suppose to be the security tokens generator. Why y'all keep doing backwards updates?

  124. Roger Pemberton-avatar

    Roger Pemberton


    This app never works 9 times out of 10 i end up calling my it department to send me a code to log in

  125. Mike Natkin-avatar

    Mike Natkin


    App crashes after phone update. Required to uninstall and reinstall to get it working again. Now I'm locked out of my financial accounts. Thank you Symantec.

  126. A Google user-avatar

    A Google user


    how has this app, after a month of having this issue on the latest android OS, still crashing? reinstalling is not a valid fix because it doesn't always work.

  127. Toma Tomov-avatar

    Toma Tomov


    After Android update on Samsung J5 2017 application crashes. Removing/adding again the application solved the issue on my phone. In corporate environment this is an issue. Removing/adding device is pain.

  128. Paul Robinson-avatar

    Paul Robinson


    App keeps crashing everytime I try to start it up. S9+ android version 9.0, security patch Mar 1, 2019. Now I have to go about a different way to log into my bank account.

  129. Minh Tri-avatar

    Minh Tri


    App difficult to use. When I want to delete the authentication.

  130. PanMarlon-avatar



    Need this just to do anything with other work related apps. We are literally bouncing from one screen to the next.

  131. L Gerschwitz-avatar

    L Gerschwitz


    Worked fine until recent update. Now the security code it produces won't let me in to the account i use it for. Tried 3 times.

  132. Lara Kua-avatar

    Lara Kua


    Not user friendly and distracting as you have to enter the code everytime when you enter every page. More importantly, it always has error and cause me cannot login my account. The system is juz like my company ---- stupid and unnecessary.

  133. Joseph Diku-avatar

    Joseph Diku


    Activation fails on Samsung Galaxy J7 Neo Android 7. I uninstalled and reinstalled several times with a good 4G network connection but it kept throwing a Network Error 5007. Very unfortunate!

  134. Yasser Flávio Rabello-avatar

    Yasser Flávio Rabello


    It so difficult to make it work. The captcha takes forever with endless pictures. More than the 30 seconds to generate a new code

  135. Matthew Allen-avatar

    Matthew Allen


    Had issues after update Android Pie. Read the responses from dev in other reviews. I installed and reinstalled the app. Works now. Hope this helps others. - Galaxy Note 9.

  136. Shibin John-avatar

    Shibin John


    Some lagginess. The notification requires screen should be off. However sometimes it never works. Sometimes it's perfect.

  137. Shera Chieves-avatar

    Shera Chieves


    Great work from home app. Gets me to work like my car used to!

  138. Mark Ballard-avatar

    Mark Ballard


    Worst app ever, worked fine until the app decided to end my session and now that my phone is deactivated I can't get into my account, why can't there be an email verification.

  139. Stephen Jagla-avatar

    Stephen Jagla


    this app and this new system that Walmart has implemented really sucks really bad! I can't even log in at all I can't even redo the whole two-step verification or anything on this new system. I deleted the Walmart app and I deleted this stupid app until they get it straight.

  140. Craig Swann-avatar

    Craig Swann


    Simple and easy to use ...but a dark mode would be nice.

  141. Steve Neo-avatar

    Steve Neo


    Always results in locking my account due to failed logins. Uninstalling forever.

  142. joseph nsiah-avatar

    joseph nsiah


    anytime i copy the security code to access my message,the code then changes before i get to paste. The previous version was better and simple.

  143. A Google user-avatar

    A Google user


    If an app reinstall is necessary after updating to Android 9, how about alerting the user instead of a crash? For such a simple, yet critical, application, this is absurd.

  144. Frodor Baggins-avatar

    Frodor Baggins


    will not open no matter what I try, have sent multiple reports to no avail, I need this program for work and cannot wait on a multimillion-dollar company to fix a full crash on startup.

  145. Alin Alkass, DDS-avatar

    Alin Alkass, DDS


    much like many of the other complaints, VIP Access crashes upon opening. I can no longer write e-prescriptions to my patients!

  146. Jessica Shatat-avatar

    Jessica Shatat


    please explain to me the point & purpose of having this app when the Walmart one app worked just fine? I cant sucess any of my info from home thank you for fixing something that wasn't broken with something that is broken now way to go. This app worked the 1st couple times I used it and that it now it is pointless.

  147. junk-avatar



    Having a standalone app for TOTP is ridiculous. It's an open standard and Symantec provides no additional benefit here. Use python-vipaccess, generate a SYMC token and use any other authenticator app.

  148. A Google user-avatar

    A Google user


    crash on open. used it a while then security update for galaxy s9 came thru. locked out of this app and had to disable on my account and delete the app. 2FA for my account didnt last long.

  149. Genevieve Umbaugh-avatar

    Genevieve Umbaugh


    this app. remains in virtual loop and won't verify the ID or code number. says incorrect number for every number sent to mobile. do a step thru to correct errors in code.

  150. Wade Mikunda-avatar

    Wade Mikunda


    Basic parking app...overpriced and can't get specific with times.