Traveloka Book Flight & Hotel APK

Version 3.4.0 -
Last updated: 2020-05-23

Best travel app for cheap flight & hotel booking used by 1,000,000+ users daily

Traveloka Book Flight & Hotel apk

APP Information

Download Version 3.4.0 (133)
Apk Size34.23 MB
App DeveloperPT Traveloka Indonesia
Malware CheckTRUSTED
Install on Android4.4.x and up

Download Traveloka Book Flight & Hotel 3.4.0 APK

App Description

Traveloka Book Flight & Hotel is traveloka,android,travel,local, content rating is Everyone (PEGI-3). This app is rated 4.24 by 34 users who are using this app. To know more about the company/developer, visit PT Traveloka Indonesia website who developed it. apps can be downloaded and installed on Android 4.4.x and higher Android devices. The Latest Version of 3.4.0 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 53841+ times on store. You can also download APK and run it with the popular Android Emulators.

*1st Winner of “One to Watch” at BrandZ™ Top 50 Most Valuable Indonesian Brands in 2016*

*Top Sky Agent - Red Diamond Award, Bangkok & Central Thailand, 2015 by Thai AirAsia*

*1st Winner of Top Brand Award 2015 & 2016 for Flight Ticket & Hotel Booking Service*

*Official partner of IATA (International Air Transport Association)*

*Covered by international press: Financial Times, Tech in Asia, tnooz, e27*

*Indonesia's No. 1 Cheap Flight & Hotel Booking Service according to comScore*

*Garuda Indonesia's Best Performing GOS Agent 2014*

More than 1,000,000 people have secured cheap flight tickets and good value hotels with the free Traveloka App. Pay for your flight tickets and hotel bookings through secure, various payment methods including credit cards, bank transfers, and over-the-counter payments across Southeast Asia. Receive your e-tickets or hotel vouchers instantly in your inbox. This is travel made easy.



Our travel application offers you the cheapest flights and lowest prices of hotel rooms — no booking fees, no hidden charges involved. All prices shown already include applicable taxes and surcharges. Price you see = price you pay.


Fly worldwide in one single tap. Our free travel app combines multiple airlines for different legs of your journey, and ensure you reach your destination at the cheapest price possible.


Auto-fill your booking form with our Travelers Picker feature, complete your payment in one single tap with My Cards, and receive your flight ticket or hotel voucher in your inbox in less than 1 minute. Register or log in to enjoy these in-app features.


Find cheap flight tickets to Singapore, Malaysia, Thailand, Vietnam, The Philippines or anywhere else in the world from our wide selection of low-cost and full-service airlines: AirAsia, Garuda Indonesia, Malaysia Airlines, Singapore Airlines, Cebu Pacific, and many more.

For hotel booking, get awesome hotel deals from cheap to 5-star luxury hotels in major destinations including Singapore, Malaysia, Thailand, Vietnam, Philippines: Hilton, Red Planet Hotel, Fragrance Hotel, Marriott, Best Western, etc.


Forget printing your tickets. Our free travel app stores all your flight tickets and hotel vouchers in your account, making it accessible on multiple devices — even without internet connection.


With our free travel app, book round-trip cheap tickets with selected airlines marked with “Smart Combo” today and save up to 40% on your international travel!


Traveloka offers app-only deals and notifies you when cheap flight and hotel special promotions are available. Also find real-time discounts on hotels near you with this hotel app. Never miss any deals again with our handy flight & hotel app!


Our Customer Service team speaks English, Indonesian, Malay, Thai and Vietnamese — and are available 24 hours every day to address your questions. Reach us by phone, email or live chat, from anywhere in the world.


This app requires your permission to the following:


To upload your payment proofs quickly when you make payments by Bank Transfer


To help you find the perfect hotels nearby


To automatically suggest your email address during bookings or registration


To automatically read the verification code sent to your phone during registration (this speeds up the registration process) 

App ChangeLog

  • What’s up 3.3?
  • 1. You can read your old reviews and see what to review next in one page now.*
  • 2. KLIA Ekspres is now available on Airport Transport. Time for a traffic-free trip!**
  • 3. Find all the info you need (occupancy, room features, room size, and bed type) in Room Details.
  • 4. Add important mobile numbers and your BPJS, PLN, or PDAM account to your profile for easy payments with My Bills.*
  • *Indonesia only
  • **Indonesia & Malaysia only
  • Ideas?

App Screens

Traveloka Book Flight & Hotel App Screen 1Traveloka Book Flight & Hotel App Screen 2Traveloka Book Flight & Hotel App Screen 3Traveloka Book Flight & Hotel App Screen 4Traveloka Book Flight & Hotel App Screen 5Traveloka Book Flight & Hotel App Screen 6Traveloka Book Flight & Hotel App Screen 7Traveloka Book Flight & Hotel App Screen 8


Apk scan results

Apk Scaned By TotalVirus Antivirus, Was Pure And Safe.

Scan Stats:confirmed-timeout:0|failure:0|harmless:0|malicious:0|suspicious:0|timeout:1|type-unsupported:10|undetected:61|
Name:EX7FbY_5RDKkdAxPgCeR20180928-9011-tc1zw1 SHA-1:ec250156507f7c86a76737131e470dba2f0e6c65 SHA-256:7f315f1c857da6666260ad92dddf978410dbfa17a61bfbc971427b651175dba8 SSDEEP:786432:WR94CviFNxztWTNQ+9K9yZmEnVcJdvMq1sBfbKsVrkTr6Y8:W/4CAGdOkm+YHsBj7VrkTY File type:Android Magic:Zip archive data, at least v2.0 to extract File size:35895991 Uncompressed Size:72162262 Contained Files :5928 Contained Files By Type:dat:1,dex:11,gz:1,kml:1,png:643,so:22,xml:218,


requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION: Access coarse location sources, such as the mobile network database, to determine an approximate phone location, where available. Malicious applications can use this to determine approximately where you are.
android.permission.ACCESS_FINE_LOCATION: Access fine location sources, such as the Global Positioning System on the phone, where available. Malicious applications can use this to determine where you are and may consume additional battery power.
android.permission.ACCESS_NETWORK_STATE: Allows an application to view the status of all networks.
android.permission.ACCESS_WIFI_STATE: Allows an application to view the information about the status of Wi-Fi.
android.permission.CAMERA: Allows application to take pictures and videos with the camera. This allows the application to collect images that the camera is seeing at any time.
android.permission.GET_ACCOUNTS: Allows an application to access the list of accounts known by the phone.
android.permission.INTERNET: Allows an application to create network sockets.
android.permission.READ_APP_BADGE: Unknown permission from android reference
android.permission.READ_CALENDAR: Allows an application to read all of the calendar events stored on your phone. Malicious applications can use this to send your calendar events to other people.
android.permission.READ_EXTERNAL_STORAGE: Allows an application to read from external storage
android.permission.READ_PHONE_STATE: Allows the application to access the phone features of the device. An application with this permission can determine the phone number and serial number of this phone, whether a call is active, the number that call is connected to and so on.
android.permission.RECEIVE_SMS: Allows application to receive and process SMS messages. Malicious applications may monitor your messages or delete them without showing them to you.
android.permission.SYSTEM_ALERT_WINDOW: Allows an application to show system-alert windows. Malicious applications can take over the entire screen of the phone.
android.permission.USE_FINGERPRINT: Unknown permission from android reference
android.permission.WAKE_LOCK: Allows an application to prevent the phone from going to sleep.
android.permission.WRITE_CALENDAR: Allows an application to add or change the events on your calendar, which may send emails to guests. Malicious applications can use this to erase or modify your calendar events or to send emails to guests.
android.permission.WRITE_EXTERNAL_STORAGE: Allows an application to write to the SD card.
com.anddoes.launcher.permission.UPDATE_COUNT: Unknown permission from android reference Unknown permission from android reference Unknown permission from android reference Unknown permission from android reference Unknown permission from android reference Unknown permission from android reference Unknown permission from android reference Unknown permission from android reference Allows an application to modify the system's settings data. Malicious applications can corrupt your system's configuration.
com.majeur.launcher.permission.UPDATE_BADGE: Unknown permission from android reference
com.oppo.launcher.permission.READ_SETTINGS: Unknown permission from android reference
com.oppo.launcher.permission.WRITE_SETTINGS: Allows an application to modify the system's settings data. Malicious applications can corrupt your system's configuration. Unknown permission from android reference Unknown permission from android reference
com.sonyericsson.home.permission.BROADCAST_BADGE: Unknown permission from android reference
com.sonymobile.home.permission.PROVIDER_INSERT_BADGE: Unknown permission from android reference C2DM permission.
me.everything.badger.permission.BADGE_COUNT_READ: Unknown permission from android reference
me.everything.badger.permission.BADGE_COUNT_WRITE: Unknown permission from android reference
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read calendar events plus confidential information
Allows the app to read all calendar events stored on your phone, including those of friends or co-workers. This may allow the app to share or save your calendar data, regardless of confidentiality or sensitivity.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

receive text messages (SMS)
Allows the app to receive and process SMS messages. This means the app could monitor or delete messages sent to your device without showing them to you.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

add or modify calendar events and send email to guests without owners' knowledge
Allows the app to add, remove, change events that you can modify on your phone, including those of friends or co-workers. This may allow the app to send messages that appear to come from calendar owners, or modify events without the owners' knowledge.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.


Certificate Issuer:C:ID, CN:Albert Albert, L:Jakarta, O:PT Traveloka Indonesia, ST:Jakarta, OU:Mobile Development
Certificate Subject:C:ID, CN:Albert Albert, L:Jakarta, O:PT Traveloka Indonesia, ST:Jakarta, OU:Mobile Development





Interesting Strings


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Google Play Reviews

  1. guest-avatar

    Lavenda Maharani


    This is the worst app I've ever used. Response regarding my flights refund was so slow. Not only that, the airline company previously stated that they'd give my money back, like cash money, but earlier today I got notification saying that my refund was already processed and they're giving me travel credit vouchers without my say so. I know airline companies are the bad guys here but you people are no different. I would never book flights through this app ever again. KAPOK.

  2. guest-avatar

    The app continues to serve push notifications although I have it disabled everywhere in the app settings. Had that issue 3 months ago, they fixed it and now it started happening again. If they cannot keep such simple thing working well and not annoying users, it simply takes away all my confidence in the qualities of the app

  3. guest-avatar

    Refund service is very very slow. More than 1 month, my refund status is only "Submitted". It hasn't delivered to the airlines. Reason is "waiting for other nearest flight". There is no progress at all until now. It is useless to ask the customer service because their reason is always same. Another application is better..

  4. guest-avatar

    Refund process takes too long and no result so far ( submitted from march , and until end of may no update ). better find alternative OTA,

  5. guest-avatar

    The refund has been submitted since 2 months ago but never get any feedback. still WAITING WAITING and WAITING. This app was my first choice BUT now I should decide to looking for the other that better effectively response than Traveloka.

  6. guest-avatar

    Bad application. Bad service. It cheated my refund.I have confirmed directly to the airline and they told me that I would get full refund due to the outbreak. But, Traveloka didn't give me a full refund. I have made complains, attached with proof from the airline. But, Traveloka still doesn't want to admit their mistake. The admin kept telling me that they are investigating this problem. And I have been waiting for 3 months. Such an awful application!

  7. guest-avatar

    After they replied in Playstore and asked to go in their app to do the refund, it's just a waste of time, they do it just for show. Not even worth a star. Ticket wasted. Don't download and use this app. Due to covid19 vietnam temporary suspend all domestic flights, Traveloka push responsibilities to Vietnam airline for refund or reschedule, called up Vietnam airline and they said because booking made with Traveloka so have to deal with Traveloka. Overall bad customer service and bad experience.

  8. guest-avatar

    The customer service has been very unhelpful. Airline has given the confirmation that the refund has been approved and processed but Traveloka refused to refund. The customer service and refund specialists are just giving generic replies and hoping to close the case ASAP without resolving the issue. Traveloka really need to look into training their customer service and refund specialists if they do not wish to lose more customers.

  9. guest-avatar

    Worst C S ever! I did and confirmed their guide/procedure to change phone numbers. And they makes me repeated their procedure over and over without any success. So disapointing. Made me enjoying other app to book tickets or hotels.

  10. guest-avatar

    They have been handling the COVID-19 cancellation issues very poorly. The call lines are basically useless as we could not reach Traveloka customer rep there. The chat platforms take too long to reply. Once the refund is approved - they ask the customers to wait for 90 freaking days to receive the refund. Ribet. They need to improve hard. Would rather book directly to airline in the coming future

  11. guest-avatar

    Jirawan Songsuk


    If you not ready to run bussiness, close the app/office. Unprofessional. I've been waiting to rufund my tickets for 30days. Last update, you have to wait another 90 days?!!! Seriously?!! This stage is not even transfer period. Its just review period while other apps already credit the money back to my accoung no more than 30 days! For people whos looking for travel agency, Do not compare this app to others, its underqualified travel agencies app!!!!

  12. guest-avatar

    Katalinaaa Anna


    WORST! They won't give monetary refund for flights. Instead they give you account credits if you booked a flight with AirAsia. They said these credits can be redeemed within 365 days. But when I contacted AirAsia they said the credits can be redeemed within 730days. As I have observed most airlines and travel agencies take advantage of the COVID situation to get more money 🙄

  13. guest-avatar

    M Umar Ramadhana


    Refund process is not reliable, my request been on in progress state more than 1 month and there is no clearance on what is happening. Not recommended.

  14. guest-avatar

    Awful customer service. I never use this app again, it will suck all your money until problem occurs, they will not help you. Buy a lot from this app and i don't even have their supports until i call them many times. Really furious with vietnam support service. You should buy ticket directly from supplier, not from this app. This app only waste money more for nothing. Trash support service. I'm an loyal member and now never use this app again. Do not buy anything from them, they only get your money then no refund support, no reschedule support, wait wait and wait for nothing. I'm done with this app. UNINSTALL!!!!!

  15. guest-avatar

    The WORST application for REFUND. It tried to cheated you. Airlines said my flight cancelled and can be full refund, but Traveloka said it can't because non refundable. After a few hours, traveloka said can be refund but not in full amount. Cheated !!! NEVER EVER buy anything from this application anymore. I will uninstall !!!! Very disapointed!!!

  16. guest-avatar

    Very bad app. The airline cancelled my flight and they offered to change it into an open ticket . However, no response from Traveloka . Customer services is suck because I kept on calling them and no one pick up . I will never use this to purchase flight anymore.

  17. guest-avatar

    Recent experience was terrible. I booked a room in a hotel for medical check up purposes like 3 weeks ago but because of Covid-19/ Corona Virus, government decided to limit incoming traffic. Even the doctor cancelled all bookings for all patients. I tried to ask for a refund because I was unable to enter the destined city. They refused. I tried to reschedule. Again they refused. They did NOT have emergency procedures or even a tiny, tiny bit of compassion for this kind of pandemic situation.

  18. guest-avatar

    I feel cheated by Traveloka, ticket is wasted. I booked 2 flight ticket which both forced cancel by airlines due to Covid19. The airlines stated clearly option for unlimited reschedule without charge until 2021 or refund, and ask to contact Traveloka for assistance. 1 month have pass no response or follow up from Traveloka, even though have contact their inbox, help and call center repeatedly, all useless. I think many customer got same problem. Do not book anything through Traveloka!!

  19. guest-avatar

    Neo Young Rong Shan


    It used to be a very convenient apps. But during a hard time, seems like they don't care. Nobody from customer care pick up the call anymore. I have the same problem with all you guys I cannot cancel the flight and it cost me 45 millions Rupiah. When good times everything is nice, when bad time they just don't care. My friend booked Singapore Airline directly same flight and it was refund immediately. This how company show character during this COVID 19. Not going to use it anymore.

  20. guest-avatar

    Very bad for refund process, prefer to use another application, had many bad experience with this application

  21. guest-avatar

    New way to get money: Can't push the Refund button on the NEWEST app. My flight is canceled, and I got a push notification for that, when I open it via inbox, it has a wordings about the cancelation, attaching the link to traveloka covid19 policies, and 2 buttons: to reschedule or to refund. Nothing happened when I push refund button. But reschedule button works totally fine. Business strategy??

  22. guest-avatar

    our flight was cancelled due to.covid and was asked to refund it..april 28 i requested for refund but it's been past 3 weeks status still "waiting for airline confirmation"my ticket is worth 4 slow refund service!pls.fix it!!..don't waste our hard earned money!!

  23. guest-avatar

    Unable to process my flight refunds on the app, the only flight that allowed it (Scoot) later did not provide cash refund as previously stated and received email saying will provide travel credits within 24hr, but no email/credits came! Have emailed help support with slow/poor reply and very disappointed by the lack of assistance! Honestly after this stint, I would advise everyone to boycott Traveloka!

  24. guest-avatar

    A bit disappointed with this app , I have a booking tickets for date 21 mei to 11 Jun 2020 , but at this situation I think want to change the date n months but the price become so expensive , can I just cancel it my bos said so difficult to find the link to cansel , and if I cansel do I have some money back ?? Thank you

  25. guest-avatar

    This one is very terrible app and customer service. My refund is cut 10% and then i have to wait for 90 days for transfer. Complete BS! It's not like i'm using credit when i buy my tiket here, i'm transferring my money directly to YOUR BANK ACCOUNT! And now when i ask for refund i have to wait 90 days? Like, SERIOUSLY??? Do you guys receive my payment before in 90 days too or what? Is this how you guys treat your customer? 3 years using this end up dissappointed. AGODA IS BETTER in every aspect.

  26. guest-avatar

    Natalia Elizabeth Fredericka


    whenever & wherever I go travelling, this app helps me. Thank you Traveloka!

  27. guest-avatar

    (1) will this app sustainable? (2) actually CS is responsive inregards to solving known issue (3) but until traveloka genuinely taking care customer with refund process problem, I'm afraid i can't put confidence in using this app (*) verdict: uninstall for now

  28. guest-avatar

    Phương Nguyễn


    Worst app EVER in REFUND. Please don't use this app if you don't want you will be ignored after many emails, phone calls, messages to request about refund as airlines guidines in Covid-19 situation. They have no TRUST and very bad customer service. You can read hundreds of complaints on their Facebook fanpage about this. Sucks!

  29. guest-avatar

    I would not change my mind until my refund completed (no. 3035718) - seriously 90 days at least to process my refund???? And it takes second to take money from us!!!

  30. guest-avatar

    Putri Arum Melati


    Poor management on refund the tickets during this pandemic. The airline approves to give full refund but Traveloka still charges different amount even in this situation, and it takes much longer. Can't call the call center, and the Online Chat feature is useless, not helping at all.

  31. guest-avatar

    very very terrible customer service. They always kept silent and ignored my emails and messages. Until this moment already more than 5 weeks since my problem occurred with a lot of emails, messages via app but no one called me to give solution and compensation, they kept promising to contact me ASAP everytime I messaged them and nothing was done after that.

  32. guest-avatar

    very poor application....i wasted my money here i cant get my refund ...the airline was already cancelled my flight due to covid-19 but this application traveloka was not good enough to handle the situation..good strategy for easy money in the middle of pandemic....!damn enjoy getting covid-19 as you get our money easily ..taking advantage is not good when the pandemic is around!

  33. guest-avatar

    They don't handle refunds and rescheduling, even during state of calamity. Poor customer service, you just get an automated response over and over. Definitely won't be using this app in the future.

  34. guest-avatar

    Great job in assisting me on rescheduling my flights! I never rate any apps but because of your fast response to my requests, I wanted to give you 5 stars! More power to team Traveloka!

  35. guest-avatar

    Geraldi Kusuma Arnanto


    I requested a refund for my flight on 17 March, fast forward one month, the refund is still not completed yet, which is not aligned with the airline policy of 1 month refund request process. It got me thinking Traveloka are holdimg the funds from the airline for cashflow in this condition, which is shady practice. I'm very disappointed in Traveloka, been a loyal customer for years, but this is really disgusting.

  36. guest-avatar

    Very bad app, been instructed by the inexperienced customer service team (Nik Puteri) to download this app to leave a review on the hotel I have booked with traveloka, but there is no any button for me to do so. Bad app lousy company

  37. guest-avatar

    To the future. I'm not gonna use this application anymore, Swear !!. Refund should wait 90 days. Really ??!! We're gonna need that money for something else, but we're gonna have to wait until 90 days, which is gonna piss me off

  38. guest-avatar

    I was dissatisfied at the beginning because no one answer phonecall, I guess because during this covid 19 situation they are too busy handling refund. I had a non refundable booking that I want to cancel. After contacting the hotel directly, and the hotel agreed to give me the refund, I informed traveloka to help process the refund. And they did. Thank you.

  39. guest-avatar

    My ticket has been cancelled by air line, traveloka asked me to submit some information but till now no any update from traveloka and sad...

  40. guest-avatar

    love it easy to use but sometime cant find any hotel in some places in indonesia. i dont know why .... before was fine and can find anything here but now ... not anymore so sad.. PLEASE FIX IT.... thanks

  41. guest-avatar

    Derry Sumargo Basyir


    Had booked a flight and then cancelled it in condition of Covid19 and then choose to refund the money but untill now i got nothing. No response or any update from traveloka. Terrible app

  42. guest-avatar

    Great app. Allows me to manage my travels easier and there are also various lifestyle products available in their inventory from booking movie tickets, spas, and much more 👍

  43. guest-avatar

    Absolutely useless.... Costumers service never give a proper answer but keep sending the same message.

  44. guest-avatar

    William Hartono


    I regret to book my ticket thru Traveloka. My refunds are pending and CS is slow response. After this covid-19 definitely I'll book thru the airlines web directly!

  45. guest-avatar

    Worst app. Refund need 90 days or more. Do not book any flight or hotel via this app.

  46. guest-avatar

    Indramin Darmadi


    Please avoid using this apps. They will not process your refund even though airline cancelled the flight (not customer fault), and airline already approve full refund. Traveloka itu kalo mau proses refund kayak setan. Airlines sudah approve full refund, tapi Traveloka selalu bilang lagi request approval dari airlines. Coba tebak berapa hari dijanjikan refundnya? 90 HARI KERJA (setelah proses di approve. Kapan di approve? Wallahualam......) #travelokasucks

  47. guest-avatar

    The app is so helpful for all kind of stuffs such as bill payment, data packages, hotel, (flight and train) ticketing. Superb 👍❤😍

  48. guest-avatar

    Trương Mẫn Nhi


    Dont use this app for booking flight or any hotel! Super awful customer service! I alrd sent a lot of mail asking for help ,they did nothing but sending automatic replies!!!!!

  49. guest-avatar

    lucky olivia kurniawati


    Very bad experience - Customer service is not reachable. Refund is not processed even after 1 month!!!

  50. guest-avatar

    Harga yang di aplikasi traveloka jauh lebih mahal dibanding traveloka search on google. how come? dont waste your time to install the app

  51. guest-avatar

    Rachelle Ortanez


    Do not book with Traveloka!!!!! My husband has been trying to get our refund but no respond. Several emails and calls were made but to no avail. No response.. So mad at this platform!!!!!!

  52. guest-avatar

    Customer service are not helpful, refund inquiry ticket was immediately resolve without any assistance or solution

  53. guest-avatar

    I have tried cancelled my tickets due to force majeur (covid19), they denied it. Ok, I tried to cancel due to personal reasons, because it's REFUNDABLE. But my refund can't be processed because they said the airline's policy stated that my tickets are non-refundable, while it's clearly printed on my tickets it's REFUNDABLE. The airlines cancelled the flights due to covid19, the country's destination is in a lockdown, nobody can come in, and yet my tickets said awaiting for check-ins. What the ?

  54. guest-avatar

    Ika Wenny Christianty


    Such a lame response when it comes to Refund. My Refund has been approved by the airlines for almost 1month but Traveloka still charging me on my Paylater and their Impolite Debt Collector keep terror ing me. Been emailing and calling them but ZERO solution. Bravo Traveloka.

  55. guest-avatar

    Every process must use apps, but after submited on apps then traveloka di nothing! The worst!

  56. guest-avatar

    How long should I wait for my Refund ??? It's over a week since I requested but it keeps saying the page Loading error when I want to open my Refund page... awful

  57. guest-avatar

    Paylater can not be function again, why?

  58. guest-avatar

    Refund process need to wait until 90 days (3 months).. you take that 90 days, and take that 1 star..

  59. guest-avatar

    Do not use this agent to book any tickets. This agent is not responsible for refund. Due to corona virus, i've requested a refund for my flight. Its been a month and i still not getting my money back 😭 call center is never connected, i tried to contact them by email and they just told me to have patience without do an action about my refund.

  60. guest-avatar

    The My Refund tab does not work. Please fix the problem thank you

  61. guest-avatar

    New update 3.3 can't install on Android 7. I hope traveloka can install on Android 7

  62. guest-avatar

    Traveloka is way more better than Agoda because here you can choose you departure and return flight and information regarding the list of flights

  63. guest-avatar

    If my money or booking can't refund.. I will report this application agencies a soon as posible.. Two months later i file refund as of now the feedback is negative.. Please make action to all refund.. Thanks.

  64. guest-avatar

    Clintz Matsumoto


    I agree with Jirawan Songsuk. My Flight had cancelled automically from airlines Scoot and i must choose two option refund or re-scheduled ? Yup i choose refund but reply from traveloka i must wait for 90 days. And from submit to process, it takes for 1 month. Why it take so long time ? But when we buy the ticket we must pay for 24 hours. Yup it's experience for me. Better we buy ticket from airlines and just two weeks the process is done. After my money had transfered i will uninstall this app.

  65. guest-avatar

    Due to covid19 i want to refund my tickets for like a month ago but even after reaching out countless of times i recive almost zero responds or at least a proper explanation from traveloka. Very bad system of customer service.

  66. guest-avatar

    Johannes Clinton


    This UX is sucks. I can't find train tickets while they provide it on website.

  67. guest-avatar

    the app is great. the process for reschedule or refund is easy

  68. guest-avatar

    ridwan ohan bisri


    I'm from Indonesia but I living in Thailand so I have to go to Indonesia many time to visit my family ,I was booked flights to Thailand and duo to corona virus I was cancelled to go to Thailand and I was book other flight ,I was try to refund but many time I try they send the code to my old number which I use to log in with that number many time I want Chang the number and my email they need code from my old number and my old number it's blocked already I give 0 star

  69. guest-avatar

    Please I need a refund of my ticket... It almost 1month since i applied the refund, but until now I been waiting for nothing😔 😕please I need my money, 🙁

  70. guest-avatar

    Ive been helped so much in processing the cancellation and reimbursment of my tickets due to pandemic and the following travel limitation. Thank you traveloka

  71. guest-avatar

    Really hard to call customer service. And cannot even refund booking even to covid19 situations.

  72. guest-avatar

    Bad experienced! This app did not generate accurate price until I made my payment over the counter. They also sent voucher status stated it was successful and will take 60secs to sent the Eticket but then after couple of hours waiting they sent me an email asking for my bank infos due the fare is no longer available and it will take 14 business days to process. I just waited my time. It is inconvenient!

  73. guest-avatar

    Ahmad Gunawan Abulkhair


    Best and convenient platform for traveling and fun

  74. guest-avatar

    When i canceled my flight ticket due to force majeure covid-19, they still charge me as a normal cancellation (they change my option form force majeure to passenger request in the cancelation apllication). The explanation is unclear. No good intention to resolve this problem. Be careful when you cancel the ticket, although the cancellation is from government recommendation. Traveloka doesn't care.....

  75. guest-avatar

    Orlando Jeremiah Lee


    It"s got my nerve to get refund due to COVID-19 while airline has already confirmed the refund but Traveloka try to beat around the bush to return the fund.

  76. guest-avatar

    jenilda melyana


    This app sucks in handling complaints! I not only emailed them but also sent inbox in traveloka app yet no further real response from real customer support instead of darn automatic reply. Once I got one real CS feedback, it was far from helpful since he asked me still what my issue when I told every details obviously in my initial message. Once again traveloka sucks! Disappointing!👎👎👎👎

  77. guest-avatar

    I'm very dissapointed for reschedule option, i thought that it easy, that's they call easy reschedule. But when i reschedule due urgent matter, they ask to pay more than regular booking. I buy first RP685.000. But when i reschedule with same price when i check it on original schedule RP685.000, They asking to pay more RP882.000. Then why i reschedule. If the new buy price is lower....??

  78. guest-avatar

    This app keeps asking me for email to add. When I add and receive the password by phone, I receive an email stating" you are already logged in". When I return to my app, in settings and accounts, it still states "verify" email and the whole stupid process starts again. On line support is not very helpful.

  79. guest-avatar

    easy to use and fast, I don't have to book far ahead too

  80. guest-avatar

    Lintang Karainan


    fast, safe, and convenient service!

  81. guest-avatar

    Alberth Pratama


    I'm disappointed for the new updates. I usually use this app to buy game vouchers like steam wallet. It's very convenient that I could just buy it with a touch from my Android phone. The new updates removed it. The menu says to try to reopen it at an iOs version of the app or the web version. Whereas I don't have both, removing my option to buy it from my phone, requiring me to go to an Internet cafe just to buy a game voucher. I'd like this issue to be resolved as soon as possible. Until then1*

  82. guest-avatar

    This apps is very bad very very bad super disappointed , it's easy to book your flight but you can't reschedule your flight,because of Covid 19/ Corona virus all flight is canceled i tried to ask for reschedule by using traveloka apps but always refused, refused, refused don't use this apps,,

  83. guest-avatar

    This app doesn't help at all, especially if you need help about refund. They will only reply your complain with template messages and ask you to wait FOREVER! Better book via direct web, whether it's flight or hotel, etc.

  84. guest-avatar

    Joseph Ferdinand


    very nice and easy for bookings

  85. guest-avatar

    The app is great but reschedule is terrible. They blame on covid19 when our business has nothing to do with it! It's been 7hours since we call and 3hours late our check in schedule but no progress. Hotel agrees to reschedule from morning but traveloka messed it up, even we already provide complete information since beginning. I'll be really angry if our money gone because Traveloka don't take us seriously. WE DONT ASK FOR CANCELATION,JUST RESCHEDULE. THE MONEY STILL YOURS,WE JUST ASK OTHER DAY!

  86. guest-avatar

    We have just moved to Indonesia and have been struggling with the process to pay utility bills etc through mobile bank apps. As a last resort I downloaded Traveloka. Absolutely amazed at ease of use and all bills are now paid. I'm astounded at this app. Five stars easily.

  87. guest-avatar

    Cannot refund flight ticket even when choosing COVID19 situation force majeur, very poorly service, this app is scam

  88. guest-avatar

    Bad customer service experience, no clear refund policy towards their customer, it clearly indicated that they don't have any mitigation/crisis management in this situation. Please refund your customer ticket first and cut the operational budget instead.

  89. guest-avatar

    Not yet have experience..but I already installed this apps and planning to booked ticket here..but first ofcourse I had to read all reviews about this I will assured that there's have no any problems or trouble when I got book in the future..but now I had a doubt if I will continue to book here or not..after I read all bad reviews..😔😔

  90. guest-avatar

    The best application!! very easy to use, anytime anywhere. all can be done in the application. Customer service is very friendly and responsive. Refund, re-schedule is very easy and fast. My experience submitting the first payleter was rejected, maybe because my data was incomplete. then the second submission, very quickly, within a few minutes, the payleter was agreed, with a large enough limit. Thank you traveloka, Always be the best!!

  91. guest-avatar

    great experience and easy to use

  92. guest-avatar

    Most of experiences using this app were good, except today when i realized not all promo advertised in the app is valid. I contacted CS via call & email, initially the responses were asking if i use the correct credit card, if application is updated, etc. Later on they said the promo is no longer valid, when actually it's still written valid based on the date written in the promo page. When i asked further, they said Traveloka has the right to change/cancel the promo without prior notice. Great

  93. guest-avatar

    I have book flight last march 30 2020 due to covid 19 my flight was cancel yong apps sinabi go to refund pero dika makapag refund sinubukang kung mag chat sa email pero reply uunahin daw yong nearest sabi ko flight kuna sabi provide daw yong info ng atm for refund until now wla maintindihan mo sana kaso di marunong mag update ano to lukohan.

  94. guest-avatar

    this application is not credible if used , because it is often difficult when checking in because there are often errors and inaccuracy of the hotel that we ordered. we booked the hotel according to the application in the field it turned out that the hotel was different. not a recommendation if used for foreign affairs. this application is very irresponsible for the mistakes it made and never use it because later you will regret having lost a lot of time and money because of this apps , rubbish

  95. guest-avatar

    Jibran Al Ghalla


    Good App and very helpful !! Thanks....

  96. guest-avatar

    Erna Setiyowati


    I used to have so many applications for booking my travel needs but then I only have traveloka installed in my mobile device. No hidden fee, you pay exactly what it is written there and now there is traveloka paylater, help me more. Love it so much

  97. guest-avatar

    Narongsak Kowintaseth


    Disappointed on their feedback to deal with Covid19. I have tried to cancel or reschedule my flight before trip for 2 months. Their response was quite slow and no progress! Airline confirmed we could reschedule, but this application doesn't allow us to do until now. Call center is not workable. We never succeed to reach their staff. Feedback in messages is poor and slow. They ask me all detail in the reservation even it is available in their data already.

  98. guest-avatar

    Very handy tools. I use it a lot. A lot of discount for hotels. I love its fast payment process. After transfering through online banking, the hotel booking is issued less than 1 minutes.

  99. guest-avatar

    Please.....fix the bug. It's so annoying

  100. guest-avatar

    I wanna use a voucher of billing. The app ask me to update. I did it and restart my phone and try to use it but still it ask me to update. The app has been updated but still the voucher can't be used. It's like a fraud for customer. This usually happens lately. Maybe you should pay attention to your program.