Track-It!

Track-It!: IT Help Desk Software that makes your life easier

BMC Software Inc. · com.bmc.trackIt

Not rated yet 5K+ downloads v25.01.012 64.2 MB Android 13+ PEGI 3 · Everyone

Download APK 64.2 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v25.01.012 (2501012)
Updated: Sep 17, 2025 (1 year ago)
APK size: 64.2 MB
Requires: Android 13+ (API 33)
CPU support: x86 32-bit, x86 64-bit, ARM 64-bit
Category: Business (app)
Listed since: Mar 3, 2021 (at least)
Permissions: 6 (3 sensitive)
Website: trackit.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Track-It! is an app by BMC Software Inc. in the Business category, listed since at least March 2021. It includes native code only for x86 32-bit, x86 64-bit and ARM 64-bit, so it won't install on phones that can only run 32-bit apps.

Since version 24.02.001, the minimum Android version rose from 7.0 to 13. It asks for 6 permissions, 3 of them sensitive: camera, read shared storage and modify shared storage. It asks for the same permissions as version 24.02.001.

What's new in v25.01.012

Fixed some bugs.

Description

From the listing uploaded by “appupdater”.

NOTE: The current mobile app will only work with Track-It! 2019 release. BMC Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to BMC Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.

Version history

2 versions are listed, going back to v24.02.001. Since v25.01.012 it requires Android 13+.

v25.01.012 LATEST Sep 17, 2025 64.2 MB TRUSTED v24.02.001 Oct 20, 2024 25.2 MB TRUSTED

All 2 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Sep 17, 2025.
Certificate from Google Play App Signing Google keeps the signing key for the developer, so the certificate carries Google's name.
Same certificate as the other version checked

Store checks and file details

Developer signature verified Sep 17, 2025
Validated against Google Play Sep 17, 2025
Signed byCN=Android, OU=Android, O=Google Inc., L=Mountain View, ST=California, C=US
Signing certificate (SHA-1)85:05:53:1A:2E:DC:45:BA:51:5E:85:EF:7E:8D:79:A8:8C:37:59:6C
File MD556efa7ffeeaadc25b6ae5d3e4c640206
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (1 other version compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (6)

Track-It! requests 6 permissions, 3 of them sensitive.

Camera Sensitive android.permission.CAMERA
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Full network access android.permission.INTERNET
Internal broadcast protection (app-defined) com.bmc.trackIt.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Camera android.hardware.camera
Basic touch input android.hardware.faketouch

Track-It! APK: questions and answers

Is there a version of Track-It! for older Android phones?

The current version needs Android 13 or later. Version 24.02.001 is the newest listed build that installs on Android 7.0 and later. It is an old build: apps that rely on online services may no longer connect when they are this old. Get version 24.02.001 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Track-It! APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the other version checked. After downloading, check that the file's MD5 is 56efa7ffeeaadc25b6ae5d3e4c640206.