Técnico Virtual: Suporte da Oi
Support app for landline, TV and Oi Fibra.
Oi Aplicativos · br.com.oi.tecnicovirtual
UpdatedJul 21, 2025
PublishedApr 6, 2021
Packagebr.com.oi.tecnicovirtual
MD55a3588529cdc3e021813443a53043846
SHA1 (signer)DA:C9:18:86:1D:1B:5D:89:1F:68:63:BF:EC:10:9B:43:F6:E8:B7:9E
Signed byCN=Oi S/A, OU=Oi S/A, O=Oi S/A, L=Rio de Janeiro, ST=RJ, C=BR
Architecturesx86, x86-64, armeabi, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://www.oi.com.br
Contact[email protected]
Privacy policyView
What's new
Melhoria dos fluxos e ajustes de segurança.
Description
Who can the Virtual Technician - Oi Technical Support help?
Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV.
What problems does the Virtual Technician help you solve?
Fixed by fiber: line changes, does not make or receives call and noisy phone.
Tv and internet by fiber: problems in tv and in the internet
Broadband: no internet, slow internet or constant drops in connection;
Fixed: phone does not receive or make calls, mute or with squeaks;
TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen;
What does Virtual Technician - Hi Support do?
Exchange password wi-fi and network name;
Offers remote control manual for fiber;
Performs automatic settings in modens;
Automatically resets the modem signal;
Performs an automatic line, internet or TV scan;
Identifies massive failure in the region;
Consult, schedule and reschedule technical visits;
And others;
Note: Some procedures are not available for all modems and for all types of repairs.
How to use the Virtual Technician Hi?
To TV client:
After downloading it, access the app with the contract number and the line owner's CPF / CNPJ or My Hi login.
The customer number should be consulted on the invoice next to your CPF / CNPJ number.
For fixed or broadband customer:
After downloading it, access the app with the landline number and the line owner's CPF / CNPJ.
For fiber client:
After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login.
The customer number should be consulted in your account near personal data.
Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.
Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.
Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV.
What problems does the Virtual Technician help you solve?
Fixed by fiber: line changes, does not make or receives call and noisy phone.
Tv and internet by fiber: problems in tv and in the internet
Broadband: no internet, slow internet or constant drops in connection;
Fixed: phone does not receive or make calls, mute or with squeaks;
TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen;
What does Virtual Technician - Hi Support do?
Exchange password wi-fi and network name;
Offers remote control manual for fiber;
Performs automatic settings in modens;
Automatically resets the modem signal;
Performs an automatic line, internet or TV scan;
Identifies massive failure in the region;
Consult, schedule and reschedule technical visits;
And others;
Note: Some procedures are not available for all modems and for all types of repairs.
How to use the Virtual Technician Hi?
To TV client:
After downloading it, access the app with the contract number and the line owner's CPF / CNPJ or My Hi login.
The customer number should be consulted on the invoice next to your CPF / CNPJ number.
For fixed or broadband customer:
After downloading it, access the app with the landline number and the line owner's CPF / CNPJ.
For fiber client:
After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login.
The customer number should be consulted in your account near personal data.
Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.
Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.
Required features
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Location Gps android.hardware.location.gps
- Microphone android.hardware.microphone
- Screen Portrait android.hardware.screen.portrait
- Telephony android.hardware.telephony
- Wifi android.hardware.wifi
Permissions (42)
Técnico Virtual: Suporte da Oi requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Answer Phone Calls android.permission.ANSWER_PHONE_CALLS
- Call Phone android.permission.CALL_PHONE
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Post Notifications android.permission.POST_NOTIFICATIONS
- Process Outgoing Calls android.permission.PROCESS_OUTGOING_CALLS
- Read App Badge android.permission.READ_APP_BADGE
- Read Call Log android.permission.READ_CALL_LOG
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Read Phone State android.permission.READ_PHONE_STATE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Record Audio android.permission.RECORD_AUDIO
- System Alert Window android.permission.SYSTEM_ALERT_WINDOW
- Use Full Screen Intent android.permission.USE_FULL_SCREEN_INTENT
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- Br Com Oi Tecnicovirtual Dynamic Receiver Not Exported Permission br.com.oi.tecnicovirtual.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Br Com Oi Tecnicovirtual Permission C2d Message br.com.oi.tecnicovirtual.permission.C2D_MESSAGE
- Com Anddoes Launcher Permission Update Count com.anddoes.launcher.permission.UPDATE_COUNT
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Gms Permission Ad Id com.google.android.gms.permission.AD_ID
- Com Htc Launcher Permission Read Settings com.htc.launcher.permission.READ_SETTINGS
- Com Htc Launcher Permission Update Shortcut com.htc.launcher.permission.UPDATE_SHORTCUT
- Com Huawei Android Launcher Permission Change Badge com.huawei.android.launcher.permission.CHANGE_BADGE
- Com Huawei Android Launcher Permission Read Settings com.huawei.android.launcher.permission.READ_SETTINGS
- Com Huawei Android Launcher Permission Write Settings com.huawei.android.launcher.permission.WRITE_SETTINGS
- Com Majeur Launcher Permission Update Badge com.majeur.launcher.permission.UPDATE_BADGE
- Com Oppo Launcher Permission Read Settings com.oppo.launcher.permission.READ_SETTINGS
- Com Oppo Launcher Permission Write Settings com.oppo.launcher.permission.WRITE_SETTINGS
- Com Sec Android Provider Badge Permission Read com.sec.android.provider.badge.permission.READ
- Com Sec Android Provider Badge Permission Write com.sec.android.provider.badge.permission.WRITE
- Com Sonyericsson Home Permission Broadcast Badge com.sonyericsson.home.permission.BROADCAST_BADGE
- Com Sonymobile Home Permission Provider Insert Badge com.sonymobile.home.permission.PROVIDER_INSERT_BADGE
- Me Everything Badger Permission Badge Count Read me.everything.badger.permission.BADGE_COUNT_READ
- Me Everything Badger Permission Badge Count Write me.everything.badger.permission.BADGE_COUNT_WRITE
