Técnico Virtual: Suporte da Oi

Support app for landline, TV and Oi Fibra.

Oi Aplicativos · br.com.oi.tecnicovirtual

4.4 out of 5 (8 ratings) 10M+ downloads v4.6.2 28.6 MB Android 5.1+ PEGI 3 · Everyone

Download APK 28.6 MB All versions

Signature matches the Google Play version Details

Técnico Virtual: Suporte da Oi screenshot 1

Técnico Virtual: Suporte da Oi screenshot 2

Técnico Virtual: Suporte da Oi screenshot 3

Técnico Virtual: Suporte da Oi screenshot 4

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Técnico Virtual: Suporte da Oi screenshot 6

Técnico Virtual: Suporte da Oi screenshot 7

Técnico Virtual: Suporte da Oi screenshot 8

Técnico Virtual: Suporte da Oi screenshot 9

At a glance

Latest version: v4.6.2 (462100)
Updated: Jul 21, 2025 (1 year ago)
APK size: 28.6 MB
Requires: Android 5.1+ (API 22)
CPU support: x86 32-bit, x86 64-bit, ARM (legacy), ARM 32-bit, ARM 64-bit
Graphics: OpenGL ES 2.0+
Category: Tools (app)
Listed since: Apr 6, 2021 (at least)
Permissions: 42 (11 sensitive)
Website: oi.com.br
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Técnico Virtual: Suporte da Oi is an app by Oi Aplicativos in the Tools category, listed since at least April 2021. It includes native code for x86 32-bit, x86 64-bit, ARM (legacy), ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 2.9.0, the APK grew from 23.7 MB to 28.6 MB and the minimum Android version rose from 5.0 to 5.1. It asks for 42 permissions, 11 of them sensitive, including precise location, record audio and read call log. It asks for the same permissions as version 4.6.1. The app can read the advertising ID that ad and analytics services use.

Ratings

4.4out of 58 ratings

5 ★75%
4 ★0%
3 ★13%
2 ★13%
1 ★0%

Ratings from users of the source store — not collected or verified by AAPKs.

What's new in v4.6.2

Melhoria dos fluxos e ajustes de segurança.

Description

From the listing uploaded by “appupdater”.

Who can the Virtual Technician - Oi Technical Support help? Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV. What problems does the Virtual Technician help you solve? Fixed by fiber: line changes, does not make or receives call and noisy phone. Tv and internet by fiber: problems in tv and in the internet Broadband: no internet, slow internet or constant drops in connection; Fixed: phone does not receive or make calls, mute or with squeaks; TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen; What does Virtual Technician - Hi Support do? Exchange password wi-fi and network name; Offers remote control manual for fiber; Performs automatic settings in modens; Automatically resets the modem signal; Performs an automatic line, internet or TV scan; Identifies massive failure in the region; Consult, schedule and reschedule technical visits; And others; Note: Some procedures are not available for all modems and for all types of repairs. How to use the Virtual Technician Hi? To TV client: After downloading it, access the app with the contract number and the line owner's CPF / CNPJ or My Hi login. The customer number should be consulted on the invoice next to your CPF / CNPJ number. For fixed or broadband customer: After downloading it, access the app with the landline number and the line owner's CPF / CNPJ. For fiber client: After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login. The customer number should be consulted in your account near personal data. Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you. Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.

Version history

4 versions are listed, going back to v2.9.0. Since v4.4.3 it requires Android 5.1+.

v4.6.2 LATEST Jul 21, 2025 28.6 MB TRUSTED v4.6.1 Mar 10, 2025 26.9 MB TRUSTED v4.4.3 Nov 28, 2024 27 MB TRUSTED v2.9.0 Aug 31, 2022 23.7 MB TRUSTED

All 4 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Jul 21, 2025.
Certificate issued to “Oi S/A” This is the certificate of the Google Play version.
Same certificate as the 2 other versions checked

Store checks and file details

Developer signature verified Jul 21, 2025
Validated against Google Play Jul 21, 2025
Signed byCN=Oi S/A, OU=Oi S/A, O=Oi S/A, L=Rio de Janeiro, ST=RJ, C=BR
Signing certificate (SHA-1)DA:C9:18:86:1D:1B:5D:89:1F:68:63:BF:EC:10:9B:43:F6:E8:B7:9E
File MD55a3588529cdc3e021813443a53043846
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (42)

Técnico Virtual: Suporte da Oi requests 42 permissions, 11 of them sensitive.

Answer phone calls Sensitive android.permission.ANSWER_PHONE_CALLS
Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Call phone Sensitive android.permission.CALL_PHONE
Display over other apps Sensitive android.permission.SYSTEM_ALERT_WINDOW
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Process outgoing calls Sensitive android.permission.PROCESS_OUTGOING_CALLS
Read call log Sensitive android.permission.READ_CALL_LOG
Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Advertising ID com.google.android.gms.permission.AD_ID
Badge read (custom) com.sec.android.provider.badge.permission.READ
Badge write (custom) com.sec.android.provider.badge.permission.WRITE
Badger badge count read (custom) me.everything.badger.permission.BADGE_COUNT_READ
Badger badge count write (custom) me.everything.badger.permission.BADGE_COUNT_WRITE
Control vibration android.permission.VIBRATE
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Home broadcast badge (custom) com.sonyericsson.home.permission.BROADCAST_BADGE
Home provider insert badge (custom) com.sonymobile.home.permission.PROVIDER_INSERT_BADGE
Internal broadcast protection (app-defined) br.com.oi.tecnicovirtual.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Launcher change badge (custom) com.huawei.android.launcher.permission.CHANGE_BADGE
Launcher read settings (custom) com.htc.launcher.permission.READ_SETTINGS
Launcher read settings (custom) com.huawei.android.launcher.permission.READ_SETTINGS
Launcher read settings (custom) com.oppo.launcher.permission.READ_SETTINGS
Launcher update badge (custom) com.majeur.launcher.permission.UPDATE_BADGE
Launcher update count (custom) com.anddoes.launcher.permission.UPDATE_COUNT
Launcher update shortcut (custom) com.htc.launcher.permission.UPDATE_SHORTCUT
Launcher write settings (custom) com.huawei.android.launcher.permission.WRITE_SETTINGS
Launcher write settings (custom) com.oppo.launcher.permission.WRITE_SETTINGS
Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
Prevent the device from sleeping android.permission.WAKE_LOCK
Push messaging (app-defined) br.com.oi.tecnicovirtual.permission.C2D_MESSAGE
Read app badge android.permission.READ_APP_BADGE
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Use full screen intent android.permission.USE_FULL_SCREEN_INTENT
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Location android.hardware.location
GPS android.hardware.location.gps
Microphone android.hardware.microphone
Portrait screen android.hardware.screen.portrait
Telephony (SIM) android.hardware.telephony
Wi-Fi android.hardware.wifi

Técnico Virtual: Suporte da Oi APK: questions and answers

Is there a version of Técnico Virtual: Suporte da Oi for older Android phones?

The current version needs Android 5.1 or later. Version 2.9.0 is the newest listed build that installs on Android 5.0 and later. It is an old build: apps that rely on online services may no longer connect when they are this old. Get version 2.9.0 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Técnico Virtual: Suporte da Oi APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is 5a3588529cdc3e021813443a53043846.