SWAS - Service With A Smile app icon

SWAS - Service With A Smile

Gateway for queries on incentive & statutory compliance to Govt. of West Bengal

West Bengal Government · com.msme

Not rated yet 5K+ downloads v1.5 7 MB Android 4.0.3+ PEGI 3 · Everyone

Download APK 7 MB All versions

At a glance

Latest version
v1.5 (6)
Updated
Apr 15, 2020 (6 years ago)
APK size
7 MB
Requires
Android 4.0.3+ (API 15)
CPU support
Any (no native code)
Category
Business (app)
Listed since
Oct 1, 2018 (at least)
Permissions
8 (2 sensitive)
Website
swasmsmewb.in
Developer contact
[email protected]
Privacy
Developer's privacy policy

About this APK

SWAS - Service With A Smile is an app by West Bengal Government in the Business category, listed since at least October 2018. It has no native code, so it runs on any Android processor.

It asks for 8 permissions, 2 of them sensitive: call phone and find accounts on the device.

What's new in v1.5

minor bug fixes

Description

From the listing uploaded by “apps”.

SWAS-Service With A Smile -Mobile App based help desk and query handling system in the MSME sector One of the challenges that an average entrepreneur faces is lack of institutional facility in government to follow up on matters of pending/delayed statutory clearances in various government offices. Department of MSME and Textiles, Government of West Bengal has taken an initiative to provide a mobile app that offers a help-desk and enquiry handling system. The system is a digital gateway for micro, small and medium enterprises to reach the office concerned of the Department with their queries on statutory compliance and incentives. The application can be downloaded on any Android smart phone. After logging in, the user is presented with a simple screen, where the problem or query can be typed. If an answer to this query is in the database of “frequently asked questions” (FAQ), the answer will be immediately shown on the screen. If the answer is not present in the database, it will let the user create a “help desk” ticket or an “enquiry” ticket, depending upon whether the user is trying to get some information, or has difficulty in getting a job done. The will be recorded with date and time stamp and automatically sent to the respective District Industries Centre (DIC) for resolution. If the concerned DIC does not resolve it in a given time frame, it will be escalated to a designated officer in the Directorate for resolution. All “help desk” and “enquiry” issues can be tracked and report can be generated. Thus, the MSME entrepreneurs will get one medium to lodge their questions and their queries can be tracked and handled effectively in a transparent manner.

Security & authenticity

Security rating: Trusted

Signing certificate

  • Certificate issued to “Indusnet” The developer's name — though anyone can put any name in a certificate.

Store checks and file details

  • Developer signature verified Apr 15, 2020
  • Antivirus scan passed Nov 5, 2020
  • Signed byCN=MSME, O=Indusnet
  • Signing certificate (SHA-1)DB:68:88:24:1E:4C:DC:50:78:14:40:98:C5:0C:8E:4E:8B:43:28:64
  • File MD545070f7db5b6fa456504915ca5e72b8c
  • Uploaded by “apps” Platinum tier · 3,423,810 followers · uploading since 2010

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (8)

SWAS - Service With A Smile requests 8 permissions, 2 of them sensitive.

Required hardware & features

SWAS - Service With A Smile APK: questions and answers

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the SWAS - Service With A Smile APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. After downloading, check that the file's MD5 is 45070f7db5b6fa456504915ca5e72b8c.

Tags

msme business

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