Support EZ

Get an idea of how to include Zoho Desk's help desk modules in your Android app.

Zoho Corporation · com.zoho.desk.supportez

Not rated yet 100+ downloads v1.0 20.6 MB Android 5.0+ PEGI 3 · Everyone

Download APK 20.6 MB All versions

At a glance

Latest version: v1.0 (1)
Updated: Jun 12, 2024 (2 years ago)
APK size: 20.6 MB
Requires: Android 5.0+ (API 21)
CPU support: Any (no native code)
Graphics: OpenGL ES 2.0+
Category: Productivity (app)
Listed since: Mar 21, 2023 (at least)
Permissions: 9 (3 sensitive)
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Support EZ is an app by Zoho Corporation in the Productivity category, listed since at least March 2023. It has no native code, so it runs on any Android processor.

It asks for 9 permissions, 3 of them sensitive: record audio, read shared storage and modify shared storage.

Description

From the listing uploaded by “appupdater”.

Irrespective of the number and variety of powerful functionalities you pack in your app, it is crucial to provide end-users with quick access to your help desk. Zoho Desk, the world’s first context-aware software, and now, also the world’s favorite customer support software (ranked #1 in Highest Satisfaction in G2), helps you fulfill this need through the ASAP SDK for mobile apps. Support EZ is an app created by the Zoho Desk team to give you a taste of how the ASAP SDK can enhance your Android app. Through Support EZ, you can see ASAP in action and get a sense of the different ways and locations in which you can embed Zoho Desk’s help modules (ticketing system, knowledge base, user community, and live chat) within your app. What more? You can also use this app to raise any questions related to the use and implementation of the ASAP SDK in your Android app. Any ticket you submit through the app will reach the team maintaining the SDK.

Security & authenticity

Security rating: Trusted

Signing certificate

Certificate issued to “Zoho Corporation” The developer's name — though anyone can put any name in a certificate.

Store checks and file details

Developer signature verified Jun 12, 2024
Signed byCN=Zoho Corporation, OU=Zoho, O=Zoho Corporation, L=Pleasanton, ST=California, C=US
Signing certificate (SHA-1)5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
File MD5cb18228a7b40be9d482559f3230e8b51
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (9)

Support EZ requests 9 permissions, 3 of them sensitive.

Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Control vibration android.permission.VIBRATE
Full network access android.permission.INTERNET
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Supportez write schedule (custom) com.zoho.desk.supportez.permission.WRITE_SCHEDULE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Microphone android.hardware.microphone

Support EZ APK: questions and answers

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the Support EZ APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. After downloading, check that the file's MD5 is cb18228a7b40be9d482559f3230e8b51.