UpdatedAug 3, 2020
PublishedAug 3, 2020
PackagemySupportApp.mySupport
MD5444e8ff267becc1c197d9d5c1738a836
SHA1 (signer)5A:39:8C:A5:52:FF:48:C7:88:FB:A2:AB:C3:6C:21:C3:39:66:CB:FC
Signed byCN=Android, OU=Android, O=Google Inc., L=Mountain View, ST=California, C=US
Architecturesarmeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents
Description
The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application.
mySupport app is now available for all our Designated Support Contacts.
Key features include:
- Aggregated key support metrics, such as resolution time, backlog and age
- Immediate Information arranged as Need to Do, Need to See and Need to Know
- Escalation and prioritization status and progress
- Use with Salesforce mobile app to see or update Case details (Internal Users)
- Upcoming deployment and maintenance schedules and status
- Outage notifications and status updates
- Account team members can select from the list of assigned accounts or see combined information
Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
mySupport app is now available for all our Designated Support Contacts.
Key features include:
- Aggregated key support metrics, such as resolution time, backlog and age
- Immediate Information arranged as Need to Do, Need to See and Need to Know
- Escalation and prioritization status and progress
- Use with Salesforce mobile app to see or update Case details (Internal Users)
- Upcoming deployment and maintenance schedules and status
- Outage notifications and status updates
- Account team members can select from the list of assigned accounts or see combined information
Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
Required features
- Faketouch android.hardware.faketouch
- Wifi android.hardware.wifi
Permissions (7)
SumTotal mySupport requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Internet android.permission.INTERNET
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Mysupportapp Mysupport Permission C2d Message mySupportApp.mySupport.permission.C2D_MESSAGE
