Sonder: 24/7 safety & wellbeing

Feel confident knowing you can get help immediately anytime you feel unsafe, unwell or need mental health support. With Sonder, you’ve got access to our 24/7 team and automated safety features.

🤝 Human help within 30 seconds
Our team includes nurses, on-call and on-the-ground staff trained in incident management and mental health first aid. Get confidential, multilingual support on a variety of issues - we’ll do everything we can to figure out your next steps.

❗ Real-time safety alerts
Get notified if there is a police operation, traffic incident, extreme weather event or anything else nearby that may impact your safety.

🕊 Peace of mind in unfamiliar situations
• Set a time to get a check-in
• Share your destination so Sonder can make sure you arrive safely

👋 In-person support
If you’re in a major Australian or New Zealand city, have someone be by your side within 20 minutes if your safety is threatened or to accompany you to hospital, report crime, and more.

🚑 We work with emergency services
If you’re in danger, we’ll coordinate with emergency services to bring you the best support.

🤷‍♂️ Not sure if something’s a problem? Unsure what to do?

• Injured or ill? We can conduct medical triage, explain available options, find the nearest medical centres, book appointments and assist with admin.

• Victim of a crime or an online scam? We can find the right support services and assist with police reports or incident forms.

• Stressed, alone or need someone to talk to? Speak to our mental health first aid trained staff and nurses, and understand what options are available to you.

For everything else, we can talk you through your options and connect you to the appropriate services.

How we’re different

Sonder’s features are connected to our 24/7 team who are extensively trained in a breadth of situations, so you can get the appropriate help any time of day ☀️ or night 🌙. And if you’re in a major Australian or New Zealand city, you can get in-person support within 20 minutes.