SolarWinds Service Desk
Core SolarWinds Service Desk capabilities directly from mobile device.
SolarWinds · com.solarwinds.service_desk
UpdatedApr 15, 2026
PublishedApr 22, 2021
Packagecom.solarwinds.service_desk
MD55a0d73c7a446c5ecc7d8b47c9271b17a
SHA1 (signer)6D:D5:00:6C:09:30:C9:06:77:90:F1:F4:F2:9C:78:31:F4:3A:F8:6D
Signed byCN=Boris Nadion, OU=Samanage, O=Samanage, L=Unknown, ST=Unknown, C=Unknown
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
Support for Group Assignment
Description
The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.
Required features
- Faketouch android.hardware.faketouch
- Wifi android.hardware.wifi
Permissions (33)
SolarWinds Service Desk requests the following Android permissions:
- Access Adservices Ad Id android.permission.ACCESS_ADSERVICES_AD_ID
- Access Adservices Attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Camera android.permission.CAMERA
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read App Badge android.permission.READ_APP_BADGE
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- Com Anddoes Launcher Permission Update Count com.anddoes.launcher.permission.UPDATE_COUNT
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Gms Permission Ad Id com.google.android.gms.permission.AD_ID
- Com Htc Launcher Permission Read Settings com.htc.launcher.permission.READ_SETTINGS
- Com Htc Launcher Permission Update Shortcut com.htc.launcher.permission.UPDATE_SHORTCUT
- Com Huawei Android Launcher Permission Change Badge com.huawei.android.launcher.permission.CHANGE_BADGE
- Com Huawei Android Launcher Permission Read Settings com.huawei.android.launcher.permission.READ_SETTINGS
- Com Huawei Android Launcher Permission Write Settings com.huawei.android.launcher.permission.WRITE_SETTINGS
- Com Majeur Launcher Permission Update Badge com.majeur.launcher.permission.UPDATE_BADGE
- Com Oppo Launcher Permission Read Settings com.oppo.launcher.permission.READ_SETTINGS
- Com Oppo Launcher Permission Write Settings com.oppo.launcher.permission.WRITE_SETTINGS
- Com Sec Android Provider Badge Permission Read com.sec.android.provider.badge.permission.READ
- Com Sec Android Provider Badge Permission Write com.sec.android.provider.badge.permission.WRITE
- Com Solarwinds Service Desk Dynamic Receiver Not Exported Permission com.solarwinds.service_desk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- Com Solarwinds Service Desk Permission C2d Message com.solarwinds.service_desk.permission.C2D_MESSAGE
- Com Sonyericsson Home Permission Broadcast Badge com.sonyericsson.home.permission.BROADCAST_BADGE
- Com Sonymobile Home Permission Provider Insert Badge com.sonymobile.home.permission.PROVIDER_INSERT_BADGE
- Me Everything Badger Permission Badge Count Read me.everything.badger.permission.BADGE_COUNT_READ
- Me Everything Badger Permission Badge Count Write me.everything.badger.permission.BADGE_COUNT_WRITE