Important: please ensure you have granted all the permissions requested by the app to track properly all the time.

Especially, the location service permission needs to be set at "Always all the time" mode on new android OS.

TO check, click device's setting > App & Notifications, Find our app, then click permission manager, ensure all permissions listed there are granted and the location is set as "Always all the time".

Questions, contact us via the chat in the app.