ServiceMax Zinc
Zinc connects technicians with the people and information they need
Cotap · com.cotap.android
UpdatedMar 26, 2026
PublishedApr 14, 2021
Packagecom.cotap.android
MD5a3f86be9fcda1f63dd26ab9b31ff7284
SHA1 (signer)1E:81:67:02:8A:64:D1:F9:E4:F2:F9:20:8F:CD:8B:69:52:B1:DB:A9
Signed byCN=Unknown, OU=Unknown, O="Cotap, Inc", L=San Francisco, ST=CA, C=US
Architecturesarm64-v8a
Malware scanTRUSTED
Websitehttps://www.zinc.it
Contact[email protected]
Privacy policyView
What's new
We regularly update ServiceMax Zinc to improve app performance and user experience.
Description
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
Required features
- Bluetooth android.hardware.bluetooth
- Camera android.hardware.camera
- Camera Autofocus android.hardware.camera.autofocus
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Microphone android.hardware.microphone
- Telephony android.hardware.telephony
- Wifi android.hardware.wifi
Permissions (40)
ServiceMax Zinc requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Bluetooth android.permission.BLUETOOTH
- Bluetooth Admin android.permission.BLUETOOTH_ADMIN
- Call Phone android.permission.CALL_PHONE
- Camera android.permission.CAMERA
- Download Without Notification android.permission.DOWNLOAD_WITHOUT_NOTIFICATION
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Manage Own Calls android.permission.MANAGE_OWN_CALLS
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read App Badge android.permission.READ_APP_BADGE
- Read Media Audio android.permission.READ_MEDIA_AUDIO
- Read Phone Numbers android.permission.READ_PHONE_NUMBERS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Record Audio android.permission.RECORD_AUDIO
- Use Biometric android.permission.USE_BIOMETRIC
- Use Fingerprint android.permission.USE_FINGERPRINT
- Wake Lock android.permission.WAKE_LOCK
- Com Anddoes Launcher Permission Update Count com.anddoes.launcher.permission.UPDATE_COUNT
- Com Cotap Android Dynamic Receiver Not Exported Permission com.cotap.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Com Htc Launcher Permission Read Settings com.htc.launcher.permission.READ_SETTINGS
- Com Htc Launcher Permission Update Shortcut com.htc.launcher.permission.UPDATE_SHORTCUT
- Com Huawei Android Launcher Permission Change Badge com.huawei.android.launcher.permission.CHANGE_BADGE
- Com Huawei Android Launcher Permission Read Settings com.huawei.android.launcher.permission.READ_SETTINGS
- Com Huawei Android Launcher Permission Write Settings com.huawei.android.launcher.permission.WRITE_SETTINGS
- Com Majeur Launcher Permission Update Badge com.majeur.launcher.permission.UPDATE_BADGE
- Com Oppo Launcher Permission Read Settings com.oppo.launcher.permission.READ_SETTINGS
- Com Oppo Launcher Permission Write Settings com.oppo.launcher.permission.WRITE_SETTINGS
- Com Sec Android Provider Badge Permission Read com.sec.android.provider.badge.permission.READ
- Com Sec Android Provider Badge Permission Write com.sec.android.provider.badge.permission.WRITE
- Com Sonyericsson Home Permission Broadcast Badge com.sonyericsson.home.permission.BROADCAST_BADGE
- Com Sonymobile Home Permission Provider Insert Badge com.sonymobile.home.permission.PROVIDER_INSERT_BADGE
- Me Everything Badger Permission Badge Count Read me.everything.badger.permission.BADGE_COUNT_READ
- Me Everything Badger Permission Badge Count Write me.everything.badger.permission.BADGE_COUNT_WRITE
