Segovia SAC
The Segovia City Council presents its 360º Citizen Attention system From the Segovia City Council, we change and improve the Citizen experience putting ourselves in their place, to offer agile, simple and safe processes, adapted to the needs of the target audience. We help improve the productivity of internal processes to invest resources and time in other areas. For this, we put in place in Segovia a WebRTC Contact Center platform that allows appointment management, more direct communication and personalized attention between the Citizen and the Institution (SAC), through videoconference channels, telephone and face-to-face, based on advanced technology WebRTC (Web Real Time Communications). Challenges with greater impact to respond to the citizen SMART CITY AS A NEW INNOVATION ECOSYSTEM: The digital city as an ecosystem of innovation and services focused on the environment and attention to the citizen become key elements in the configuration of the great cities of the future. The Contact Center and Videoconference center service will respond to the needs of digital communication, facilitating the day-to-day and adding value, through intelligent, close, interactive and two-way communication. ADVANCED AND HUMANIZED TECHNOLOGY: Technology more people form a symbiosis, a close and lasting relationship of mutual support, that makes the wheel of the customer journey stay oiled and rotate perfectly WebRTC technology offers video conferencing experiences so real that they generate a virtual environment where the world on and offline are the same person. CLIENT EXPERIENCE (CX): We offer comprehensive care services that allow the client to select the channel through which they want to be attended and manage the moment to receive the service, avoiding the client from becoming frustrated in long queues. We incorporate added value in the face-to-face service with Web services, App (iOS and Android), Kiosks, Tikects, Printers, Appointment Screens and a long etc ... Developed by Eternity.online
Eternity Online · com.eternity.segovia
Description
Ayudamos a mejorar la productividad de los procesos internos para invertir recursos y tiempo en otras áreas. Para ello, ponemos en marcha en Segovia una plataforma de Contact Center WebRTC que permite la gestión de citas, comunicación más directa y atención personalizada entre el Ciudadano y la Institución (SAC), a través de canales de videoconferencia, telefónico y presencial, basada en tecnología avanzada WebRTC (Web Real Time Communications).
Retos con mayor impacto para responder al ciudadano
SMART CITY COMO NUEVO ECOSISTEMA DE INNOVACIÓN:
La ciudad digital como ecosistema de innovación y servicios centrados en el medio ambiente y la atención en el ciudadano se convierten en elementos claves en la configuración de las grandes urbes del futuro. El servicio de Contact Center y Videoconference center darán respuesta a las necesidades de comunicación digital, facilitando el día a día y aportando valor, a través de una comunicación inteligente, cercana, interactiva y bidireccional.
TECNOLOGÍA AVANZADA Y HUMANIZADA:
Tecnología más personas forman una simbiosis, una relación estrecha y duraderas de apoyo mutuo, que hace que la rueda del customer journey se mantenga engrasada y gire a la perfección La tecnología WebRTC ofrece experiencias de videoconferencias tan reales que generan un entorno virtual dónde el mundo on y offline son la misma persona.
EXPERIENCIA DE CLIENTE (CX):
Ofrecemos servicios de atención integral que permiten que el cliente seleccione el canal por el que quiere ser atendido y gestione el momento para recibir el servicio, evitando que el cliente se frustre en largas colas de espera.
Incorporamos valor añadido en el servicio de atención presencial con servicios Web, App (iOs y Android), Kioskos, Tikects, Impresoras, Pantallas de Citas y un largo etc...
Desarrollado por Eternity.online
Required features
- Bluetooth android.hardware.bluetooth
- Faketouch android.hardware.faketouch
- Microphone android.hardware.microphone
- Wifi android.hardware.wifi
Permissions (18)
Segovia SAC requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Bluetooth android.permission.BLUETOOTH
- Camera android.permission.CAMERA
- Disable Keyguard android.permission.DISABLE_KEYGUARD
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Manage Own Calls android.permission.MANAGE_OWN_CALLS
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Read Calendar android.permission.READ_CALENDAR
- Read Phone State android.permission.READ_PHONE_STATE
- Record Audio android.permission.RECORD_AUDIO
- System Alert Window android.permission.SYSTEM_ALERT_WINDOW
- Wake Lock android.permission.WAKE_LOCK
- Write Calendar android.permission.WRITE_CALENDAR
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
