Remote Support for Samsung SDS EMM
This enables IT Admin to troubleshoot the user's device problem remotely.
Samsung SDS INC. · com.sds.emm.ors
UpdatedJul 16, 2025
PublishedMar 4, 2021
Packagecom.sds.emm.ors
MD5a548598cbcbf0bbe1a4cbd48fa9cc13e
SHA1 (signer)E6:50:00:C7:24:A3:49:77:48:96:09:CF:B1:EE:AE:BC:58:E6:D5:BF
Signed byCN=samsung, OU=sds, O=dev, L=seoul, ST=seoul, C=kr
Architecturesarmeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttps://www.samsungsds.com
Contact[email protected]
What's new
- Android R support
- Raise minimum supported OS version (Lollipop or higher)
- Display usage time when disconnecting
- Change applied license to KPE-Standard
- Raise minimum supported OS version (Lollipop or higher)
- Display usage time when disconnecting
- Change applied license to KPE-Standard
Description
Samsung SDS EMM Remote Support enables IT Admin's remote troubleshoot when users encounter a problem.
It is a remote troubleshoot solution for the IT Admin and users of Samsung SDS EMM.
Samsung SDS EMM Remote Support provides:
- Doesn't require in-person analysis
- Supports Samsung Galaxy or other devices with Android 4.4 (Kitkat) or higher version. (the other devices only use screen share)
- IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support
- Enables IT Admin to send the compressed files to the user and vice versa.
Samsung SDS EMM Remote Support is provided upon a valid license.
It is a remote troubleshoot solution for the IT Admin and users of Samsung SDS EMM.
Samsung SDS EMM Remote Support provides:
- Doesn't require in-person analysis
- Supports Samsung Galaxy or other devices with Android 4.4 (Kitkat) or higher version. (the other devices only use screen share)
- IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support
- Enables IT Admin to send the compressed files to the user and vice versa.
Samsung SDS EMM Remote Support is provided upon a valid license.
Required features
- Faketouch android.hardware.faketouch
- Screen Portrait android.hardware.screen.portrait
Permissions (10)
Remote Support for Samsung SDS EMM requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Disable Keyguard android.permission.DISABLE_KEYGUARD
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Use Full Screen Intent android.permission.USE_FULL_SCREEN_INTENT
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- Write Settings android.permission.WRITE_SETTINGS
- Com Samsung Android Knox Permission Knox Remote Control com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
- Com Samsung Android Knox Permission Mdm License Log com.samsung.android.knox.permission.MDM_LICENSE_LOG
