Quality Management Textbook

What Is Quality Management?

Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. It is also referred to as total quality management (TQM).

Quality Management - Table of contents

"What Is Quality Management?"
"Understanding Quality Management"
"Example of Quality Management"
"How the concept of Quality Management evolved over time?"
"What do we mean by Product and Service Quality?"
"What are the dimensions of quality?"
"What are the underlying quality philosophies"
"What do we mean by Quality Cost?"
"Case Study: “Steins Furniture”"
"Why process quality improvement is important?"
"What are the graphical and statistical techniques"
"How TQM principle is aligned with process quality improvement?"
"How leadership influence process quality initiatives?"
"How Lean and JIT are aligned with quality philosophy?"
"How benchmarking helps to improve process quality?"
"In what way failure mode and effect analysis"
"How service quality concept"
"How six sigma philosophy is aligned with process quality improvement?"
"How ISO 9001 and other standards used in management practices influences process quality?"
"What is the role of Audit in implementation of Quality Management System (QMS)?"
"How Quality Awards, Quality council, Quality circle, Quality Improvement Teams helps improve process quality?"
"Case-‘Depression Analysis in Niramay Clinic, Kolkata’"
"Case- “Optimizing the Performance of a Swimmer”"
"How QFD helps in product quality improvement?"
"What are component and system reliability and how it can be improved?"
"What is Design FMEA?"
"What is robust design?"
"How six sigma philosophy is aligned with product quality improvement?"